Cynthia Payne, OD

I had the best experience today buying the greatest glasses. The new line of Zenka is now out. Buy one pair and clips to change look. Now I have five pairs for the price of one. I will never get bored. FUN! 45 colors to choose from. I chose 4great colors. Dr Payne and staff are the BEST! I wouldn’t go anywhere else.

I came here to get new glasses and contacts the office is beautiful and they have a great collection of glasses! But they didn’t add up my payment correctly! Thankfully I had a record of it or I would of been overcharged! Than once I received my glasses they didn’t even give me a case that correctly fit my glasses! I will not being coming back here I was very disappointed, I have never had this many problems at any other optometrists office!

When it comes to picking an eye doctor’s office, for me the frame selection is very important. I don’t care how well you do an eye exam, if your selection of glasses is limited I won’t be happy. This office is absolutely beautiful and rightfully so since the space was a former spa. Dr. Payne is very personable and the staff very helpful. They have an impressive selection of glasses including Dior, Gucci, Tom Ford, and Ray Bans!

Cynthia and her staff is amazing. She took care of me when I had lasik eye correction 4 years ago and I she has taken care of my eyes since then.
I love her and her staff. Even if it is months later, its just like seeing my old friends every time.
And not to mention the amazing Coach Sunglasses and her very nice office. Well done and congrats, you deserve it.

Just got my 4^th pair of AMAZING glasses from Trendsetter Eyewear. I have loved every pair, and each pair looks as great today as it did when I first got it! The staff does a really great job of helping you pick the frames that best fit your face and personality, and it results in you getting glasses that you love, that get noticed, and that get you tons of compliments! (YAY!) Dr. Payne and Chip are very patient, helpful, caring, detail-​oriented, and knowledgeable. They really take their time with you and take «personalized service» to a whole new level! I’ve been coming here for years and can’t imagine going anywhere else for my eyewear! Thanks Dr. Payne and Chip! You guys are the best!

This place is incredible! Amazing service, they are so knowledgeable, friendly, and eager to help. The selection of eyewear is phenomenal, and everyone here goes above and beyond to ensure the best service. I am am definitely a very happy customer!

I bought new glasses from here after being recommended by a close friend. They have all types of designer frames. I especially love her new collection of Ray Bans and Bettie Johnson. The staff is great at verifying my insurance before my arrival. They were also able to explain the vision benefits to me. The office is clean and very modern. Dr. Payne and her staff attended to me in a timely matter.
Chip their technician was friendly and a great help. I was specific on what I wanted in my glasses and Chip bought me options. I tried then on and Chip would let me know if I looked good in them. He really paid attention to my face shape/​size. I really valued his opinion since he is an expert. I choose a frame and had it made.
When I picked up my glasses Chip adjusted them perfectly. I will definitely return next year for my exam and new purchase. I can’t wait to see how they can top my current pair.
I definitely recommended this place to my Co workers and family.

I got the cutest glasses & the friendliest service here…

I absolutly love Dr. Payne. She gives such amazing care. The exam is very quick and efficient! I love that the office staff takes the time to help pick out the best pair of glasses for you. They spent much time with me and helped me in every way. Very beautiful office, and very resonably priced!

I went to see Cynthia S. Payne to get a renewal on my contact lens prescription. My regular optometrist moved her office to Henderson so I thought it would not be a big deal to go somewhere closer to get my annual prescription. I explained very clearly at the beginning that I was NOT interested in LASIK and was simply there for an eye exam to get a renewed prescription. From the time I walked in, until the time I left, the entire staff did their part to try to and sell me the LASIK procedure. They had me do an unnecessary test which later I learned was used to determine if I would be a good candidate for LASIK. Finally after my exam was completed, they had me sit with a LASIK consultant/​coordinator to go over prices for LASIK! Cynthia Payne did an adequate job on my exam, but I don’t appreciate the sales pitch, unnessary test, and the waste of my time for their own agenda. I was there much longer then necessary due to all of the sales pitch nonsense. I will not return.

Trendsetters Eyewear, they are the Best. Dr. Payne, Chip and the complete staff. WOW! they are all wonderful. The newest equipment for eye exams, the Greatest Frames anywhere and they are honest and sincere, when telling you what looks good on you and what does not. Love these guys. If you need exams, frames, contacts go see Trendsetters Eyewear.

Finally, I received my fabulous glasses that cost almost a small fortune and I must say Dr. Payne, you were right for loving those frames on my face because wow, they fit perfectly and I now look like I belong on the Big Bang Theory. Thank you for those conversations and I truly appreciate the chance of getting to know you.
If I ever need more glasses, I’m coming back here.

I had a number of issues with Chip who prepares the lenses. I’ll get into detail in my next post. Dr Payne was wonderful. She was sweet and helpful and I think my prescription is accurate although I am conflicted. My lenses are really heavy, they slide down the bridge of my nose and cause weight strain as well. In addition, my lenses have a fish-​eye lens affect. It’s terrible and quite annoying. I’m so disappointed at this point. It’s been almost a month since I received my glasses. I’m calling the office tomorrow to see how they can accommodate with my troublesome situation. I feel like I should have had my $ 500 Tiffany frames filled elsewhere :(
TERRIBLE TECHNICIAN (Chip)
LENSES TOO HEAVY
LENSES SEEM CHEAP
LENSES FISH-​EYE YOUR VISION very annoying!!!

Dr Payne is awesome! She helped me find young modern sunglasses that matched my style and personality perfectly:)) Her office is definitely somewhere you want to go if you like great customer service and amazing prices.

I have a similar review to the first reviewer on here. The office itself is gorgeous and the exam went great and Dr. Payne herself took time to help me pick out lenses. I was there on an Amazon Local deal that allowed me a free pair of glasses, but I was up sold in to a pair that didn’t qualify and they were $ 200 with the coating. I know small places can be pricey and I don’t get new glasses that often so I went for it. When I went to pick up my glasses — I got them from Chip. He was very friendly but he just handed me the glasses and never looked at my face to see how they sat or if they needed adjustment. I have never had that happen before. Usually they make sure you look ok before they send you out. In this case I get to the car only to realize there is a nick in the frame down to the bare metal right on the front that Chip didn’t notice. So I take them back in and he orders me a new pair. I called after the new pair came in and asked Chip to make sure the new ones were ok before I drove all the way back to the west side to get them. He assured me with out pause they were fine. Now it took me months to go get the new glasses — at this point it was on my convenience to pick them up. When I finally did, Chip switched out the glasses and again just handed them to me — never looked to see how they sat on my head. I looked at them — they looked ok at first glance. When I get home my roommate notices they are a slightly different color than the last ones. Then when I pull them off to really examine them I notice the nose pad wires are completely bent and uneven. I can’t even believe those glasses were allowed to leave the building looking like that. I called Chip back to complain about the color of the glasses — he was silent and un-​helpful. I was on my way out of town and I had no time to argue with them. I can’t instill a work ethic in someone or ask them to care about the product they put on people so I decided to write this review to advise people to stick with the big names. Lens Crafters was my last experience and they were great — just expensive.

on two yearly vistits, the doctor was helpful & informative. she seems to try hard in her business. however, on several calls & visits to the office, i found her office assistant, chip, to be consistently short, rude, and somewhat lazy in helping me with any questions or concerns, or tasks (such as faxing my contact lens prescription or helping me pick out eyewear). basically, the doctor does seem to try, but it seems to me that her poorly-​picked staff is limiting her practice’s potential. basically, my experience here deserves nothing more than two stars because after several frustrating experiences, i finally went to another optometry office and experienced WAY better.