Firestone Complete Auto Care

Huge kudos to Phil at Firestone. For 6 months I had been having an issue with a battery light icon that kept coming on and off intermittently. I had taken the car to several shops, including the dealership, and no one was able to solve or give me a satisfactory explanation regarding the problem, until Phil took up the challenge and went above and beyond with his time and effort and finally solved the problem. I could not be more grateful. High praise also for Shelby and the front of shop staff for their helpfulness and professionalism.

Came here today because I returned for an alignment that had an issue with both boots. They tied strapped the boots and now they ripped. I went there and the lady agent was not listening to me and she was being very condescending. I understand her stands but at the same time I was not rude or mean, I was respectful and she kept defending the previous service without acknowledging or handling it a professional matter. If This is the attitude of the front receptionist, this place will never make it through. I always walk in there and it’s dead. Words of advice, be willing to pay good money for services here, they are always happy to take your money. Just hope that nothing gets broken or plan to have an argument and a degrading debate vs them wanting to look more into the issue. They sent me away. She promised I would get a phone call and I’m still waiting. The car wasn’t even taken in for further inspection. The receptions went under the car to inspect it and then asked to to lay down with her to see something. Shaking my head. I hope this review helps management know about real life situations happening at the shop.

I have been to Firestone a few times over the last year and a half or so, maybe it’s time to write a review! I was a graduate student at UNLV looking for a place to get an oil change that was close to school. The folks at Firestone were quick, friendly, and very professional.
I later went for an alignment. I couldn’t afford the unlimited alignment special and went with the one time deal. I didn’t feel pressured or judged or harassed to spend more than I could, and that was really nice.
Recently, I went to get two tires since there was a nail in my front one and it was about time to switch two out. Shelby was prompt, helpful, and so personable.
It’s really important to me as a woman that I feel comfortable, safe from haggling or feeling ripped off, and talked to like an adult. It was really nice and very typical of my experiences there. I will surely go back to them for my next oil change and any other car needs.

I’m so happy I found somewhere I trust to take my car! Shelby at the front is extremely helpful. And Romey the car tech is great! I like that they explain in detail what needs to be done in my car. This is the only place I take my car in Las Vegas. They usually get my car in and out pretty fast too. I’m giving a 5 because everything is great. Friendliness and service. Short wait. The info they give on my car. Prices. 5 stars!

FANTASTIC customer service from Shelby! I had been calling around to multiple shops and dealerships and was having trouble getting anyone honest and reasonably priced. I spoke to Shelby and was very impressed. The price I was given absolutely murdered the quote the dealership provided. I expressed concerns about not going to a dealer but was reassured with confidence and kindness from Shelby. I made an appointment for the next day and when I came in Shelby had remembered our conversation. She already knew exactly what needed to be done and got me in quickly. My car was finished in a timely manner and when I came back in, the lobby area was busy. I was concerned I’d have to wait a while to pick up my car since Shelby was the only one helping people. She was answering phones, greeting people coming in, and helping customers all at once and all on her own. I don’t know how she did it, but she helped everyone so efficiently. I only waited a few minutes! The price at the end was exactly what I was quoted. I’m very impressed and will only be using (and referring) Shelby at Firestone from now on.

Shame on Firestone I had a flat at the Boulevard mall not even two minutes from there store. When I asked them if I could rent a lugnut to fix my car they told me to drive it on said flat tire and they would fix it, ruin my expensive rims I don’t think so. I would have put the doughnut tire on and then went back to them and bought a new tire… But I will now wait until my loyal customer service provider Discount Tire opens on Monday and buy a new tire there. Thank you Firestone for making me realize why I always use someone else!!!

Went in to get my tires replaced and they replaced both tired even when they were super busy with in 1.5 hours it was perfect customer service. Thank you guys so much!

Went in with a ruined tire & Gus took really good care of us. They were super friendly & fast! The price is reasonable they make sure to have you leaving happy ! I will definitely be back if I need something for my car

Originally came here for just wheel alignment, after the service I was told that my car wasn’t starting. So I was told I needed to change starter too. (My car was abusutely fine and was driving it all day and no symptoms of starter gonna go bad what so ever… in the shop so they must have done something wrong to my car). So anyways, I was quoted another 660 $ to replace starter. On the day that my car was promised to be ready, I went to pick it up. I asked for my old part (starter) I was told by Mike the manager and Jesus, that I needed to pay another 90 $ to re-​claim my old part that was first of all originally mine came out from my car. (Alittle schetchy because why would I pay for my old parts, made me think that did they even change my starter) long story short after back and fort battling, they gave me an after market starter which it should supposed to have my manufacturer make logo on it. Hmmmmmm… Anyways after paying them 660 $ I get to take my car home, while driving it home, engine light came on. I took it back to the shop the next day and was told again I needed to change «manifold intake» (… Now this is getting to much, I had no car for the past few days and missing out work) it took then another extra day to change manifold. the manifold only cost 9 $ which Mike (manager) was «gladly say free of charge». Yeah I can pay u another 9 $ after paying 660 $.
Please DO NOT go to this shop!!! They don’t know what their doing. They will break your car. Initially I was going to get wheel alignment for 80 $ end up paying 660 $ for something they broke because they don’t know how to fix your vehicle. And the back and forth with them is hassle. And btw… That Mike the manager was RUDE!!! I don’t know how the corporate gave him a Management position.
As a resolution I want all my money back!!! I missed work because I had to take my car back and forth to this shop.

Went in for a problem where there was a rolling squeaking noise. The problem was solved and very satisfied with the customer service and will go back.

It’s a Rip off place! STAY AWAY from this place. Charged for an oil leaked $ 603.00 I put a stop payment. Went there again to discuss the situation and solve it. He wasn’t professional and very shady.

Had a MAJOR oil leak out of NOWHERE. I drove it straight here as it was the closest auto shop around. Got here at 8:55 am. Service manager James took great care of me, had someone up the street bring him the part ASAP so I could get back on the road to arizona. Thanks guys.

Very bad customer service, apparently his cigarette is more important than customer. We waited waited. No one is in the lobby at all. Until I have to ask one of the tech to get him. Finally he comes (wish I knows his name !!!) and then tell me to go big O tires or discount tire, cause he said they are too busy to help !!! Btw, discount tire was closed!!! I will not recommend anyone go there ! Very very bad service !

I went to this shop because one of my tire got nailed it. I brought my car and I just wanted to repair it instead of replacing with a new tire. The two of workers looked at the tire which was nailed it, they told me that i must buy a new tire because the tire was not repairable. I asked them to check if there was air leak on the tire or not, however they ignored my request and gave me the price for a new tire. I was unhappy with their attitude so I brought my car to American Discount tire company. What they just did was spraying water on the spot that was nailed and the worker found that there was no air leak, so he pulled out the nail.
I used to go to Firestone when I was in California because of their good service. However, this place is the place that I will never bring car again

Pretty good service for never having appointment. This Firestone is better than the one at Nellis AFB. This location fix my alignment problems and did not over torque.

Quick, located the car’s specs and nearly matched the same costs for service that I am usually charged. Great service.

Clean, friendly shop. Took my car there to get brakes evaluated, and after the evaluation they hit me with a TON of things that needed to be done on my car (as most repair shops do). I brought my step-​dad with me, who is a mechanic himself, and they let him go back into the repair area to see if what they were saying was true. Surprisingly it was, and they fixed my car in no time. Hard to find shops that are honest with you and even harder to find shops that aren’t rude and short with you (ex: Sears auto repair). Will take all my business here for as long as I am living in Vegas.

Fantastic service!!! Jeff was extremely patient and thorough explaining the service being performed. Technician Orlando was outstanding and detailed as well. They even let me watch the work next to the car. Clean and professional. I fully trust them as much as my previous authorized car dealer. Great job guys!!! Thank You.

Great service. Very accommodating and careful. I would give it five stars but the only draw back is.
Cons:
1. They don’t use sockets with wheel lug protectors, so there is a chance to scratch up painted or wheels with tight lug nut space.
2. The price is higher. I went in for just wheel balance and it was $ 76 for four wheels. Other places are $ 48.
The price justification is life time wheel balance. Is a great deal, but what if I don’t need life time wheel balance?
Pros:
1. Later hours open till 8PM
2. Has plenty of techs working so the wait isn’t bad
3. nice comfortable waiting area.
4. Next to shopping mall so you can step away to go shopping while waiting for your car.

Nice shop, pleasant staff, good work.
I came here to get my oil changed. Made an appointment, showed up, and they took care of me. It took a little longer than normal (around 45 minutes), but oh well.
The staff were friendly both on the phone and in-​person. Prices are okay, perhaps a bit high; I got a coupon for $ 10 off from the Firestone website.
I like that they don’t try and up-​sell you on all kinds of junk (radiator flush, injector cleaner, blah blah blah) the way that Jiffy Lube does nowadays.
The waiting area was clean and pleasant. Some of the chairs have built-​in desks and cup-​holders if you want to work or drink while you’re waiting. They have free WiFi, which is a plus, but the connection speed is choppy. It averages 0.6 Mbps, but hangs up fairly often. There was a TV there that was blaring obnoxious soap operas, which was irritating.
Anyway, I would gladly take my car to these guys again.