Tom Ford

This Tom Ford branch seems fine, but I find the lighting here not very good [in my opinion].

We bought my (now) husband’s 3-​piece suit for our wedding here along with some shoes (for him and me), a few ties and pocket squares, a wallet, some perfume, cufflinks, and a lovely handbag for myself. Wonderful service. His suit was altered perfectly. We couldn’t have been happier. Obviously TF is expensive, but the quality of his products are incomparable.

I’m from Las Vegas working in retail,
I always want to stop by to see the boutique,
The best positive energy is in that boutique the fashion advisor were very happy and passion,
customer service was a fantastic, they know the history,
Where is made,
Thank you Sid, Richard, Dunia, Erica,
Thank you for a great experience,

Where do I start. If I could give zero stars I would. A sales rep from this store literally turned to my brother and said «You’re a nobody, get out of here.»…let me provide some context. Before going into this sad excuse for a luxury retail locale we went to Versace– excellent service, wonderful products, 6k well spent. Louis Vuitton followed– again, excellent service and wonderful products, another 6k well spent. High on the glorious exhilaration spurred by our shopping excursion we decided to continue into Tom Ford. Having a huge amount of budget left we hoped to load up on many pieces we had been scoping over the past few months, and what better place to spend extravagantly on luxurious clothes and accessories than Vegas? I really pushed for going into Tom Ford as I wanted my brothers to check it out, and was hoping for some goodies myself. What a mistake I made.
Upon entering we were instantly greeted with hostility by an ill educated, incompetent, trashy associate. He began berating my younger brother, saying he didn’t have money to be in there. Really buddy? Is that how you were trained? Is that how Tom Ford trains its employees? Pathetic.
I am disgusted and appalled, and can only hope that piece of scum got fired. My family and I go to Vegas every season to shop and sadly Tom Ford will NOT be getting our business. I honestly feel bad for the other employees of the store, who were clearly embarrassed and tried to silence the idiot. But alas, damage done.

Followed through the store, as if I was a thief. Very very uncomfortable! Asked one question and was replied to in the most dismissive tone ! I imagine their sales people work on commission, and I’m so happy to have lined the pockets of the fantastic Gucci, Marc Jacobs and Michael Kors staff who assisted me to make some absolutely beautiful purchases.

In A Nutshell:
–Tom Ford always has the most fashionable and well-​built sunglasses.
–We were personally assisted by the General Manager, Philippe.
–Couldn’t help but purchase a calf-​leather backpack :)
–The store layout appears small when you first enter but, its pretty deep and carries plenty of products.
Overall, whenever we show up in the 702, we’ll definitely stop on by and shop w/​Philippe! THANK YOU.

The level of help and customer service you get really depends on the day and who’s working. I ordered over the phone and Emily was so helpful. If you find a gem in the staff then continue to go back or ask for them. Be loyal and it usually pays off.

I’ve been a fan of Tom Ford since YSL, and I can say with much confidence that I have switched to Tom Ford for my many fashion fixes.
This Tom Ford boutique is located at the Crystals and is right next to Louis Vuitton which is pretty convenient for any shopaholic.
THE STAFF — Although I only came here to buy their makeup brushes, I was astounded by the lack of customer service they had here. I know some people hate to get crowded by sales associates but It felt like the Twilight Zone; no one speaks to you and they are all in their own world. I flagged down a sales associate which was a headache but he made my stay there very welcoming.
I only bought their makeup brush set, which I was seriously ecstatic about! I love this store but I just wish they’d have more attentive staff that want to make sales.

This continues to be one of my favorite stores and must go to whenever we land in Vegas. Lovely customer service and friendly staff.
Of course I had prepped my go to Tom Ford sales rep, Gena, that I am coming to Vegas to excite my feet and shoe closet. One shoe I was eyeing were the black padlock sandals, which they were out of when I contacted her. As lovely as Gena is, she made sure to have it overnighted from another store so they were ready to try on during my vacation.
As soon as we landed, we had dinner and had our chauffeur bring us to Tom Ford immediately. My shoes did not arrive yet but I had a chance to explore other options. Gena recommended the cutest navy blue suede pumps! The next day I came to try on the padlock sandals, loved them and of course ended up getting both the pumps and the sandals. My significant other loves pumps on me and the quality of Tom Ford is of course phenomenal and worth every penny you spend. They are a gorgeous pair of pumps. We were served water while I was trying on all kind of shoes and the manager came out to greet us. She was lovely and very kind!
I always shop for shoes and Tom Ford by far has the best customer service! Besides shoes… they have the best men’s suits by far, hands down. My man is definitely getting a few suits from here!

This particular Tom Ford by far has the best customer service. Not only did John know his material he knew what kind of sunglasses I needed to compliment my face structure. He remembered every detail of why I was even getting the sunglasses & emailed me a week later to touch base on how it went & if I ever needed anything, he’d be there to help. Way to treat your customer with class. I’ll definitely be coming back!!!

I purchased a Tom ford perfume and later decided to take it back one day later for gift wrapping for someone’s birthday. They gave me a smirky attitude for putting a few tissue paper and ribbon around it, made me show proof of receipt, and then refused to put it in a bag. They charged me almost $ 300 for their perfume but couldn’t give an ounce of courtesy. I have purchased several of their colognes for my husband and turned many friends to their scents. I am very disappointed and hope Tom Ford would take more care in hiring staff that represent his name. Maybe even a better business model that is not just ALL about money.

Tom Ford is located on the first floor of Crystals and next to LV. Out of all stores in Vegas, my fiancée was infatuated in coming to Tom Ford to look at suits. I’m still a little confused as to if he wanted me to buy him a suit as a gift or if he was planning on wearing this suit for our wedding…
Beats me, but when he tried on the 3 piece, his eyes just sparkled. Just like when I put my engagement ring on for the first time.
As we left the store and I asked him if he liked it, all he whispered to me was 5290. Whether that was the price of the suit or the style number, I will never know…
#fianceeproblems…

Yes this place is extremely expensive and can be intimidating but Tom Ford’s clothing cannot be matched by any other designers for men’s clothing. I bought my wedding tuxedo here and have never felt more confident in my entire life. The fit and quality of the clothing blew me away. I own a dolce and gabbana tuxedo as well and it doesn’t even come close to my TF. I’m not lucky enough to own more than 4 – 5 pieces of Tom Ford clothing but if I could I would buy every piece in their store. I plan to slowly keep adding his items to my wardrobe. Go see Gini Kim if you end up going there. She is extremely professional and knowledgeable of the products. She never made me feel pressured and was very patient.

Love absolutely everything here. Beautiful store, gorgeous layout, luggage, purses, shoes, sunglasses, & cosmetics. One room leads to another.

Here’s a little advice… act like you belong, and you’re in.
I spent quite a bit of money during my Vegas visit, but Tom Ford is still out of my price range. Thankfully the store carries the entire line of fragrance, skincare, and beauty for those who are less flush with benjamins. While the service was somewhat intimidating when I walked in, the moment I displayed any sort of interest or knowledge with the brand was the moment my sales associate realized I meant business. From then on, it was smooth sailing. I gawked at gorgeous scarves, fanboyed over the very VERY popular sneakers (they come in size thirteen? oh lucky me), and admired the store’s design before settling with my more frugal skincare and fragrance purchases. The moment I’ve got the $$$ to drop, i’ll be back for those sneakers.

Although I can’t afford much of what is for sale, I do try to buy smaller items such as a wallet or cologne for gifts and such when I go. The clothes are beyond beautiful. I admit I love the fragrances most and have purchased Black Orchid for myself and gifts. The service and gift wrapping was absolutely exceptional.

I was almost positive I had the worst customer experience I’ve ever had in Las Vegas here at this store… until a few days later when I experienced worse (if it’s even possible) at the Louboutin boutique in Forum shops.
I’ll start off by saying yes, I’m a young guy and I was dressed down in just a t-​shirt, camo shorts, and gym shoes from flying in an hour before but I am still a customer no matter what. I told the associate who I finally stopped to help me that I was getting married next year and I wanted to purchase a suit for the wedding.
The experience was basically «here try this on.» and a roll of the eyes. I wasn’t really flattered by the fit and instead of offering to show me different ones, he suggested that I just go try other retailers assuming I knew nothing about their suits nor could I afford them.
Being in Las Vegas there are a lot of tourist, but you should never treat someone so inferior to yourself nor speak to them in a condescending tone. I am glad I took all the money I was ready to spend at this poor serviced establishment elsewhere. Don’t judge somebody on what they wear into the store. I had the money to purchase what I needed but in the end customer service is what lost my business. Maybe the associates here should stop by the Dor boutique in the mall and learn a thing or two about how to treat customers.

Expensive as hell but the customer service… AMAZING!
Sis got a couple of ties for the bro-​in-​law … while she got a pair of eye glasses… and her BFF bought a pair of eye glasses as well… while I just stared at how nice and friendly their customer service were… sadly… money does talk… hard truth.

Three words: Uh May Zing.
Best shopping experience in my 40 years to day, not only because of the richness of the fabrics and scents, but equally because of the non-​judgmental, accommodating staff. I was admittedly fearful of shopping in a Tom Ford store because I wouldn’t meet some pre-​determined prejudiced «she looks like she can afford it» criteria. Thankfully no one treated us like that, despite I confess walking into the store with plastic beer cups (we asked if we should leave them outside before we entered).
Vinny in womens was so fun! Ladies — trust his opinion. He knows what he’s talking about. And Nick in menswear — absolutely outstanding. I wish I could take him everywhere I shopped. Stylish, personable, patient. He spent two hours dressing my husband and we didn’t buy anything, at least not yet. We will. Just trying to decide what to start with.
I hope Tom himself walks into this store and thanks these guys for being everything in a staff he could hope for. They are as much as a part of his brand as the clothes themselves, and the experience lives up to the brand.

I went in here and tried on a $ 7000 leather jacket. Best jacket I had ever put on. I felt like the king of the world for about 273 seconds… and then I took it off and hung it back up on the rack :(
All the sales people were really accommodating. Cologne room was really cool. Definitely a great place to blow stacks of cash!