Thoughts & Best Wishes

Please allow me to begin by saying that the manager was very understanding and solved the problem right away.
My bridesmaids ordered their dresses in October 2011. The dresses arrived in March 2012. The young girls who worked at the shop were very nice and accommodating, although the dresses took longer to arrive than expected.
My sister and two of my bridesmaids went to the shop to have their first alterations done. The alterations went smoothly, and the seamstress was friendly. They were then asked to schedule a second fitting.
When they arrived for the second fitting, two of my bridesmaids were told that their dresses were finished. One is very, very thin, and her alterations cost $ 75. The other is 5’1 and had to have it hemmed quite a bit– and was charged $ 100. That was expected.
When my sister arrived at the shop, she was told that her alterations would cost $ 175! She had not changed sizes, did not need much work done to it– and the DRESS ITSELF ONLY COST $ 160. She was told that her alterations cost $ 15 more than the cost of the dress itself.
I went to the shop with my fiancé and we spoke to the manager. The manager was a very nice woman and stated that she was also confused about why the alterations cost so much money. She stated that she would speak to the seamstress, and that no additional alterations would be done to the dress– just the hem, which cost the other girls $ 70.
My sister went to the shop today to pick up her dress and pay for the hem. When she arrived, the seamstress told her that she had finished the alterations DESPITE our directions not to do so– and that my sister had to pay $ 175. When my sister stated that she was taking the dress somewhere else to be altered, the seamstress REFUSED to release the dress. My sister then called me.
I called the shop and spoke to the manager– the same woman I spoke to yesterday– who confirmed that she told the seamstress not to alter the dress. She then told me that my sister had to pay the $ 175. I informed the manager that I would drive down to the shop and tell her current customers in the shop (it’s prom season) not to do business at Thoughts & Best Wishes.
The manager then agreed to release the dress.
I’m not a seamstress, but I know that minimal alterations should not cost MORE than the price of a dress.
Please, be very wary of doing business with this company. Despite reading the internet reviews in October, I still did business with this place– and I regret it.

The reason we decided to go with this shop is because the girl that helped us when we first went in to try on dresses was incredibly friendly & helpful, and they have a big selection. Now I wish we hadn’t. I ended up ordering my dress about 6 months before my wedding and the girl (a different one than the original one that helped me) assured me this would be PLENTY of time. They said I could call in a couple weeks and find out when the dress was estimated to come in. I did so, and they said they would find out and call me back. Never happened. I called a few times and it was the same thing. Finally they told me the end of February. This was okay because my wedding is May 5^th. By the beginning of March I hadn’t heard from them… but they didn’t call anyone when the bridesmaids’ dresses came in either, so I didn’t think much of it. I called them, figuring they just hadn’t bothered to call me, to find out that it wasn’t in yet. They said they didn’t have a tracking number and they would have to call the company and call me back. Never got a call back. Called the next day and the girl told me they couldn’t get in touch with the company and she would call me when they heard from them. The next day I called and spoke with the manager. Funny thing, she got hold of the company immediately.
Anyways, she told me they were running «a couple weeks» behind and the dress would be in March 30^th at the absolute latest, and she was so confident she would go ahead and schedule my fitting for the beginning of April. I had to call and reschedule once (a couple weeks in advance) and the same girl I had talked to on the phone before scheduled my appointment. So they call me the DAY OF… a couple hours before my appointment, when I had already arranged for myself and all my bridesmaids to drive an hour to go to the shop… to tell me that they overbooked and have to push MY appointment back a week! To three weeks before my wedding! I flipped but the manager wouldn’t budge. She said they weren’t worried about it. Well, good thing THEY weren’t worried.
So then my mom called them, very upset, and yelled at the manager — who finally confessed that the reason they had to move my appointment is because my dress isn’t it yet and won’t be until next week! It is April 6^th — less than a month before my wedding! So on top of everything else, the manager LIED to me!
What a nightmare! I AM SO UPSET and worried that I will not have a dress for my wedding!

New owner — very helpful! Very upfront with any questions and will call you back if they have to get an answer. Great customer service!
Would go back again!