Meineke Car Care Center

They were extremely helpful with everything I needed. I’m very novice when it comes to mechanics, the guy up front and I’m sorry I don’t know his name, but he new exactly how to explain how my brakes worked and how they were going to fix them. I mentioned I was an über driver and that I could get a discount to help pay since the repair started to feel like it was going to be costly as we went along. He ensured me he could get me a better deal off than what my discount provided and that I would walk out the door with as much of my money still in my pocket as possible. My car was also at the 100k mile mark and needed tons of maintenance so that I can keep it another 100k. He managed to wiggle around all of my needs for a much lower price than I was quoted at other places, plus he took the time to explain to me exactly what was going on and what they were charging me for instead treating me like a dumb 20 something girl that could’ve easily been ripped off. I highly recommend this store.

My sons car had been over heating. He took it in to these guys, who said he needed a new radiator $ 530.00 dollars the bill for the radiator. He goes to pick it up and then they tell him he has a blown head gasket, which is a common symptom of an over heating car. Any mechanic knows this. Basically they stiffed him for 5 hundred plus… only to tell him he needs a new head gasket… summed up in a nut shell… CROOKED …RIPOFF artists

This is my first Unilocal review. Good or bad I am extremely busy and simply don’t have the time to review most experiences. That tells you how needed I felt this was.
We have taken cars for brakes here before with no issues. So to be fair the first three times our experiences were fine. So when we had a car we got from my parents (who drove it from Texas for us) and noticed some issues, we didn’t think twice about calling them again. The alarm on our 2001 Avalon was randomly going off, the speedometer/​gas gauge and while Dashboard showed nothing. And we had a few other little things we wanted them to look at. Got it in and a call within a few days about the issues with a 1600 dollar quote. We were assured this car would last forever and they would have it perfect by the time they did the long list. Well we agreed since that is why we got this car from Texas.
This was February 19, 2014. They fixed part of the list and we paid the full amount. They said a part would be in the following week so we could get it and they would call. A few days went by after we got the car back then a week, then 2 no word. We had to call them a more than once to get our car back in. But beginning of March we dropped it off.
In the meantime we carpooled to start. To and from Bourbon County. I own a business where I drive all around town 7 days a week so my only option. Well weeks went by, no word. Charles (I believe that’s his name– main manager here) never once called us about what was going on. My fiancé called 3 – 4 weeks after we dropped it off and was told they were having trouble with a censor and has been trying to do all these things to figure out why they couldn’t fix it. Fair enough. Still feel I would call a customer if the car was sitting there that long. Since the drop off date in feb every single time my fiancé called Charles, he quickly got off the phone with whatever excuse and would call right back. This continues on for 7 months this place had our car! He called 1 – 2 times in this whole 7 months.
So we are back to waiting. APRIL comes around and then I start calling. I’m sick of driving 45 minutes one way and driving all day. I need my car! Charles told me over the course of a month «it will be ready tomorrow» or the weekend and we would call or show up and more excuses. We got a rental car for a bit during this time after Charles said he would pay for it (which he never did). This went on through the whole summer. I hears every excuse in the book on this car, of course all when we called over and over and begged for an update since he was clearly avoiding us.
I do believe this issue with the sensor was real and he tried to fix it. But we did not get our car back until the end of August!!! Over 6.5 months they had our car until my fiancé threatened legal action then he finally let us have our car back. I am a business owner and things go wrong but you communicate with the customer. We should not have to be the ones calling every time to see what the heck is going on. They never fixed the sensor so we still have no idea what speed we are going or how much gas we have. They refunded 200 of the 1600. What about the insurance on the car while it sat at your place? I have no idea how a place can run like this and think it’s OK.
So after waiting 6.5 months without our car, we get it back with the dashboard not put back together, the latch to the hood broke off, and pieces of the floor not even there! For obvious reasons I don’t want to bring it back to them, I’ll never see it again!
I understand my car was a pain with the sensor issue. But Charles you never apologized when we picked it up, you called us 1 – 2 times to our countless calls to you, and the final slap in the face was how you returned the car to us. You lied to us for 6.5 months making promise after promise that you never followed through on.
Avoid this place unless you can so without your car for over half the year!

I appreciated all the help that they gave me to have my exhaust repaired. Charlie offered to show me what the problem was and went into detail on how it would be fixed. He kept me informed with phone calls that let me know they had the part and estimated when the car would be ready. They called again to let me know it was ready to be picked up. I appreciated all of this. But I especially appreciated the great hospitality and care that was extended to me throughout the whole time of service, from when I dropped it off late in the working day to when I returned to pick the car up. I will bring my car to this location again for other future services.