PetSmart

My favorite pet store ever in any city around the USA. Customer Service here sets the standard for any and all other stores. Employees know my dog by name and are always smiling. It’s the happiest place in town for sure.
Great dog food selection. Awesome clothes and toys too.
The doggie daycare area is great and gives pups a place to play away from the elements.
They even have cats for adoption from the local shelters.
We come in to go for walks, say hi to the nice people and buy lots of awesome stuff all the time. Thanks guys!

I had a pretty bad experience when attempting to make a daycare appointment for my puppy. She is an import and had her vaccines before she came home.
The first man I spoke with told me that I needed to take her record to a vet and have them write a note stating that the vaccines were equivalent. (This man was actually very nice, but I did have to spend quite some time on this phone call.) While this was irritating because they are good enough for the various European governments, good enough for the airlines, and good enough for the CDC, but were apparently not good enough for Petsmart, it wasn’t the end of the world. He stated I could take the record into their associated vet for this. I told him I live out of town, so that would not be possible, but I could take it to my vet. As it turned out I was in another town that had a Petsmart 2 nights before, so I attempted to take the shot record into that vet and have them do it so that I wouldn’t have to bother my vet (who is pretty busy). They didn’t have the slightest clue what I was asking for, and wanted me to come back the next day (which I of course couldn’t do since I don’t live in that town either).
The following day, I received a call from someone in the store who left a message stating that they needed the vaccines done at least 48 hours before the appointment, so she wanted to make sure they had been done the day before??? Since I had a long conversation with the gentleman the day prior when I made the appointment and he had stated that he left a note about all of this, I wasn’t sure why I was getting this phone call. I returned the call, and no one in the store had any idea who had called me or why. After telling the entire story to one girl, she promptly sent the call to someone else (without even telling me she was going to) without giving her any idea why I was calling. So I spent another 5 minutes explaining it to her. By this point, I was getting pretty irritated with explaining the situation over and over again to every employee in the store. This girl told me she needed to call my vet (apparently they weren’t in their system — not surprising since they are in my town, AND, as I told her, she had the name wrong), that the note wasn’t good enough either, despite the fact that I had been told the day before it was.
After a little while I went in to my vet to pick up the note. As soon as I walked in the door, the teenage girl that works the front desk said «have I got a story for you.» Apparently, the girl from Petsmart called my vet and was acting snippy with the young girl at my vet! She was insisting that the dates weren’t correct since the vaccines expire in different amounts of time??? (Since this is a puppy, all of the vaccines were given at once and only 3 months prior to this, so none were expired.) By this point, I was so upset that I decided that I wasn’t taking my dog there at all.
I have since learned that this store has made some gigantic errors, such as checking out the wrong dog to a client, not putting dogs in group play-​times but telling the owners that they were, putting dogs in the wrong play-​times with incompatible dogs (that they knew about) that have resulted in dog fights, refusing to promptly break up dog fights, etc.
I’m just glad I didn’t trust them with my puppy.

Very friendly service and clean. They seem to know what they’re talking about too. I haven’t used any of they’re pet friendly services though.