Sprint Store

If I could give o stars I would because the guy that I dealt with the other day gave zero f*cks about a cell phone that I purchased and have contracted with them. I started having both hardware and software problems with a Samsung Galaxy Note Edge. I took it to the Samsung Tech at Best Buy and the guy was very knowledgeable and told me my first step would be to go to Sprint and have the SIM card replaced. I went to two Sprint locations and they told me that I would need to go to Pine Avenue or Lakewood location since they are the ones that work on the phones. Both of these locations stated that I would be able to get a SIM card swapped out at the Pine Avenue location. I went to the Pine Avenue location and told the guy at the front counter what the problems were and he said that I would need to simulate the problem. I have a list of issues with this phone and they’re all intermittent. I was constantly turning the phone off and on to get it ro work correctly. I did a factory reset as suggested by the Samsung representative. It did resolve some of the issues but not the fact that I keep getting the error «No SIM Card» and it also shows that the headphones are plugged in when they are not which essentially cuts off all sound from Visual Voicemail and YouTube videos. The rep at the Pine Avenue store told me that I could go to the back and pay $ 75 for them to run a check on my phone. I told him that the two prior Sprint stores said that I could get a SIM card swapped out and his reply was, «I see no reason to replace your SIM card.» I responded to him by stating, «You’re saying f*** your customers.» He was a complete a-​hole! This site could give a shit less about their customers. This is how piss poor they are. I emailed Sprint Worldwide and they are mailing me a new SIM Card. Why did I have to go this far to swap out a simple SIM card???

As we all know, Sprint’s network is not top tier and that isn’t the employees fault however, their lack of professionalism and skills fall down under. July 5^th, I decided to switch carriers and give Sprint a try. That’s when my nightmare began. I specifically told my salesman that I was skeptical about the transition and asked him about return fees and the amount of time I had before returning the devices. I walked out with a Galaxy S6 and tablet with no down payment. The Sprint rep. told me I had 14 days to return the phones but I of course would have to pay for the usuage. After 2 weeks of roaming, I decided to return the devices. I was helped by another rep who tried to blame the bad service on an electricity blackout and tried to convince me to try it out for longer LOL. They wanted me to exceed the 14 days to hook me in their contract. I turned his offer down. Minutes later he said I was subject to a restocking fee of $ 110 TOTAL. I told him I specifically asked the day of purchased and neither was it mentioned verbally but I wasn’t given a receipt stating so, but a small receipt with my debit card info. The rep also failed to ask if I wanted a print-​out of my contract nor were there any notes on the device boxes stating such fees (at&t does that). I also told him it didn’t matter if he had given me a receipt or a signed contract because at the end of the day, in the court of law I asked an employee verbatim which neglected to tell me the truth therefore deceiving me! I asked to speak to a supervisor, he was a very arrogant man suffering from little-​man syndrome. He spent one minute with me just to give me his managers email. I was appalled and decided to call customer care after my original salesman had the audacity to say he told me about the fees!!! My phone call was escalated 4 times and I stand by my threat of a class-​action lawsuit. I told them to look at their camaras and the truth would unfold. The salesman and I had a 2 hour long conversation where he even talked to me about gangs and sweet talked his way out of legalities. Sprint reimbursed me for my restocking fees and said they would investigate my claim. Avoid Nicholas Childers, the salesman who sold me the devices, little Hugo Sanchez who shouldn’t be allowed to supervise anything and Steve Alfaro the salesman who processed my return
Steve wouldn’t have been my target even though he attempted to schme me into trying out my phone for a little longer which in turn would only make it harder for me to leave Sprint. Luckily I’ve worked sales, I am not that naïve. My husband is in the mortgage industry and after learnint what happened, decided to accompany me to the store after my phone conversation with Sprint’s customer care. I of course, am a big girl despite my 5’3 110 lb stature and adviced him to let me handle it myself. After about 30 minutes he got impatient and went in the store and asked were my salesman was when Steve asked if he had questions and my strong-​character GOOD SALESMAN husband began to tell him that it was illegal to deceive customers and is a signature of poor sportsmanship. Steve interrupted him saying, «what’re you trying to accomplish,» not once buy 3x. Steve said «she took care of it what’s your point blah blah blah» so much for professionalism! As far as I’m concerned, the customer is always right even when they’re not and the point of the matter is I SHOULDN’T HAVE GONE THROUGH THAT PERIOD. I was lied to! My husband got upset, yelled and yes, told him to meet him in the alley but you know what, we’re not employees. We don’t have to be professional and although at the time I was embarrassed because I am am independent woman who doesn’t need a man to stand up for her, I got over it and realized Steve was in the wrong. After my husband stepped out, he acted like he was gonna blow up. He kept punching his hands and stretching his arms. I told him to step aside and cool down and was ignored. After 5 minutes of that he continued doing his job…
I went to at&t corporate store and am so glad I’m their customer again! They have their restocking fees on every device box so there’s no surprises. They have the same deals and offer a much better service. I’m never roaming and with sprint I would roam in my own house! They’re a much better company all around. I got the same deal for 4 $ more and an extra gig of Internet. Go there! Sprint is really not cheaper or worth it!

Went in with a small emergency and they were so helpful and polite. One employee went out of his way to fix my problem. Thank you very much!

super helpful! I had to go to a Sprint store that had a repair spot. so the first store I went to was Lakewood. they were awful!!! no help what soever! i then went to this ztore and I had great people to help me. Gustavo in the repair center took the time to really help me and the customer service was great. Thank you guys

Thw Employees lack the true meaning of Customer Service. The employees are rude, they take their time to help out and helpless.

Raymond & Leng took a great amount of time to answer my questions & try different plan options to get me the best deal that was appropriate for me. I apprectiated that they didnt try to sell me something just to make their commission. After we got my new account set up, with a much lower down payment than i was expecting, they made sure my phone was completely working before i left the store, even though we didnt finish up until 1 hour after the store was closed. I feel confident that i can go back there if i have any questions about my phone, Also, i was an ATT customer, went to ATT to see what deal they could do for me, they couldn’t even come close! Sprint has great plans for new members.

No staff to cover the excessive amount of people waiting in line. I’ve been at this location for over an hour and they only have two people helping customers and its a Monday?

Wow! Love that I don’t care attitude. Sorry you work for a crappy company, but don’t they pay you to answer questions and talk to your customers? Do I even need a cell phone?

Terrible customer service. Walked into the store, noted to a young lady about what the problem was with my phone. After attempting numerous times with the passcode that I know was correct, she walks away with my phone with no word. At first, I thought nothing of it. Then she was gone for 10 minutes. So I walk around to find her sitting back behind a desk, doing nothing, and tells me it’ll be a couple minutes. Um, okay. Comes back after another 10 minutes, tells me its going to be an hour. Um… what is going on with my phone? She was going to send me away with telling me nothing about my phone since I got there. We asked her if we could leave a phone number for them to call when its ready. She actually said NO and to just be back in an hour. OOOOOOOOOOK. I’m avoiding this Sprint store at all costs from here on out due to the bad customer service.

I used to have good experiences here… lately the customer service is good but they are just unable to give me what I want… or say they have phones in Stock and then don’t

Helpful and friendly sales staff (must be on commission).
BUT if there is a problem forget it. The store manager said «I know the customer is always right» then proceeded to tell me she would not budge on her decision to not do the right thing. VERY poor customer service on her pa.rt. She kept finding reasons to step away (hoping I would just leave) to prolong my stay.
FIND ANOTHER LOCATION.
OH, She gave me her card and the ‘customer care #’ was to a cruise ship telemarketing. Seriously –busted–
I got an old bill, called and received everything owed to me with an apology.
The GREETER is horrible. Rude. Attitude. Unfriendly. Unhelpful. Just down right nasty. I will not return to this location and will not renew my contract (if I even last that long).

I agree this Sprint store definitely sucks, went in here to pay my bill with cash and didn’t want to use the kiosk as I needed change back. After 15 mins I asked the lady in the front with the obvious weave why should I be waiting 15 mins + to pay a bill and she said you can use the kiosk, after telling her I needed change back she literal had the nerve to tell me I could go and get change somewhere else and come back. I looked at her like she was out of her damn mind, I then proceeded to call sprint customer care and after asking her what store number this was she stepped away. Wouldn’t you know it 2 mins later a guy comes out the back and offers to help me, but in typical sprint unprofessional behavior I had to wait another 5 — 10 minutes for him to get money for their register.
So all in all because I had 2 $ 100 bills and this Sprint store was unprepared it literally took me 30 mins just to pay my freaking cell phone bill.
Once my contract is up next February or March I am done with Sprint after being a faithful customer since 2008. The cell coverage has become crap and their customer service along with it.

Went here and they almost go out of there way to find a reason not to help you. When I asked if I had any options on fixing my broken phone, I was told «Sorry, you can’t do anything until March 1^st of next year». When I explained what the problem was with my phone, the woman (I won’t say her name) said she could not find anything wrong with it, in a tone like she did not believe anything I was saying. Because yes, I have nothing better to do on the 4^th of July but to go into Sprint stores and complain about imaginary problems. Terrible customer service.

Very helpful staff. I had an issue with receiving emails to my phone and they resolved it. This is the 2^nd time I’ve been to this location and received great customer service.

I am writing my review of Jonathan Miller, I was with another carrier, I was paying a bill close to 400 every month for service. This kid took the time to map out my options, look at other devices and let me know what I could do with the credit that I had. I have to tell you my credit is pretty bad and it is a long story. But this kid and his management went out of their way to help me get the best deal possible. I have to say I truly appreciate it. Thank you.

Nice store. Been here a few times. Nice continent location. Typically a lot of workers so you don’t need to wait to long if you need help.

Jonathan Miller was a delight! He knew what I wanted and how much I wanted to pay and made me a deal that kept
me from leaving Sprint.
I would definitely recommend anyone to see Jonathan. Not to mention he’s a cutie. Lol

I literally live a few blocks away, they checked me in 430pm and still waiting for someone to take care of me. All I need to do is pick up a phone I ordered online thinking it would save me time. Nope. 30 minutes of waiting and I see sales associates texting on their phones, doing a whole lot of nada. They have 3 «tech experts» behind a counter just chopping it up. What is the point of having all those people when no one is actually needing tech support right now? Can’t they crosstrain these folks to do other shit instead of twiddling their thumbs? Total waste of time. For folks living in DTLB, please save yourself the hassle and go elsewhere. I realize that it’s the day before Christmas eve, but I have been to plenty other, much busier mobile phone shops, and this one sucks ass.

Ya know what?
The reviews on this place are DIRECTLY on the money!!! Came here yesterday evening and I’ll state that Jonathan alongside T… T…Tuh…okay, I don’t know her name but she works in the repair portion of this store, are both wonderful.
Phoned in 2 hours early as my office is in DTLA and after suffering through traffic I had no desire to wait upon making it out to the store. I was informed that there was no need to make an appt and that the store hadn’t been all that busy lately. This was mind-​boggling for me as Sprint is next to the DMV w/​their wait system.
Arrived at 530pm yesterday afternoon on the dot– and found that as stated, there was NO WAIT.
Once again, Jonathan was outstanding and assisted me upon walking in. Parking affront the store is designated as «24 minute parking» — go figure EVERY transaction that takes place within the store takes LONGER than 24 minutes. I had to walk out to pay for parking TWICE as 2 quarters only afford you 24 mins as opposed to 1/.2 an hour anywhere else…, but I won’t fault Sprint for this.
What I’ll definitely attest to is Fernando G’s previous review. I personally witnessed the Manager bearing the initials V.T. «attempt to assist» customers who had been waiting a good 15 mins… or so I thought. I witnessed her walk over to them & ask «Have you guys been assisted?» Of course they wouldn’t have been sitting there had they been.
#BLATANTLYSTUPIDQUESTION
These customers informed her that they had not been seen and as anyone would, walked up to the «cubicle» where she positioned herself only for her to inform them, «Oh… I won’t be helping you. I’m off right now but you should be taken care of in a few minutes.»
Uhm. WTF is this about??? SMH. What the hell was the purpose of her asking if they’d been seen if she couldn’t personally provide them assistance OR direct them to someone who could do such since she was unable to?
Absolutely abysmal!
To further this, I was just made aware that the store has recently been rehabbed– due to a fire transpiring a few weeks ago by way of a store display iPhone or something. In turn, the store has NO WIFI. Repeat NOOO WIFI!!!
This made servicing my phone absolute IMPOSSIBLE as the technician, bless her heart, was required to await the usage of a mobile hotspot.
#EPICFAIL! — Great way to display your product Sprint. To anyone reading, this is the «very how» come people go postal let alone the reason why Verizon and AT&T charge higher prices; inevitably it’s because they’re both able to dot their «I’s» and cross their «T’s», something that Sprint is clearly coming short upon doing.
Recommendation: Sprint… sharpen your pencils. You’re looking a bit dull.

This is just about sprint in general. WORST SERVICE EVER!
DO NOT sign up with for this service. The plans are a little cheaper than most, but you get what you pay for.
I live in the downtown long beach area. For the last few days I haven’t had data connectivity outside of my house, where I am connected via my wifi signal. My phone showed I was connected to a 3G signal, but none of my apps were working, citing no data connection. Before this recent problem, 3G connections are painfully slow and LTE signals are few and far between.
Pay an extra $ 30 or $ 40 a month and go to AT&T or Verizon.