Verizon Wireless – 4G Wireless

The employees at this store are very shady, dishonest and manipulative. I was told over the phone that I could trade in my iphone 5c for $ 100 and they actually gave me $ 33 for the phone. I was about to leave the store to think about it and Anthony told me that he could give me $ 20 off per month, which I found out later is what they do for everyone who is making payments for a phone. Also, Anthony told me that my bill would be $ 80 a month total. My first bill was $ 144. I called Verizon customer service and they told me that my bill will be $ 107 a month plus tax which will come out to approximately $ 117 a month. They also charged me for a screen protector without asking me if I wanted one.

I wish I could give this place 0 stars. This is a 3^rd party authorized retailer that sold me a new contract 2 years ago: $ 35 «balance» for the activation fee is still a hit on my otherwise impeccable credit report. I’ve unsuccessfully tried clearing this with Verizon multiple times over the last 2 years but dealing with 3^rd party retailers can be tricky since they both play the blame game.
I paid over $ 600 for a new iPhone at that time; it makes no sense that I would miss $ 35 or that any retailer would give you a new phone without paying in full.
If you do get a new contract, bring a friend to help you read and double check everything in writing. Make sure they don’t sign you up for any «free» stuff that will later turn out you own Verizon money for.
Lesson learned: buy directly from Apple or Verizon next time.

I walked in to look at the new Samsung Galaxy Edge + and Note 5 and was immediately greeted by Mervin. He was very helpful, answered all my questions, fun to chat with while opening my new Verizon account.

I’m not a fan of Verizon stores but this one blowed my mind. Excellent costumer service, excellent products and options. Efrain Hernandez and Marvin are great guys. Very professionals and friendly. They are amazing! They gave me an awesome deal upgrading my phones for my entire family. I REALLY recommend this Verizon store.

Ludym Campos was truly a pleasure to work with. He answered all of questions honestly and sincerely. Was a genuinely great guy.

Would give no stars. Only go here if you want empty promises and an earful of, «oh yeah. Tomorrow.» And, «we’ll call you tomorrow.» Also was told I qualified for free tablet. Yes. Indeed a refurbished tablet, that they conveniently set me up with $ 9/​mo insurance. Fortunately I’m good at math and I’m sure I’d end up paying more than the item is actually worth. I’m contacting corporate because I’m over these swindlers (to talk about the other problem of how long it’s taking me to get the phone I’d wanted from the beginning and wasn’t given option to turn in iphone 5 would be too complicated). I think their friends are the ones giving these people any credit. I’m happy with the wireless service, but hopefully I can return all items and not have to deal with them.

Run away as fast as you can! If you are looking for THE INTERGRITY and quality of services you get with Verizon you won’t get it here! This is not a Verizon store! Extra charges will show up on your bill that you can’t dispute because first bill is 30 days later and you only had 14 to cancel. Employees will insert charges in the lines of text of the bill hoping you don’t notice with clever VeriZon like names but are not Verizon services or programs but retailer fees. It’s the way they pad their pockets and make their profit. Codes and names match none of Verizons actual services. Caught employee Ludym who was given rave reviews by a pictureless phantom charging me®$ 100 in addition to my plan that no other retailer nor Verizon could explain. Other employees in own store couldnt explain charge. When pressed and questioned further stated its the charge for doing business at that store since its in such a bad location. With a straght face and fake ‘manager’ next to him! If you want to pay $ 100 to$ 275 more by doing business with them you’re more than welcome, but all in all this dealer will pad your purchases and add extra charges while talking endlessly to hide doubledealings… Used car salesman have better ethics. Beware and stay clear. You really are better off at Best Buy or even Radio Shack thats how bad this store is! VERIZON can’t or won’t help because of the authorized dealer loop hole. Only thing that can be done is to work to make sure that
4G (thats their real name) are no longer authorized dealers by contacting Consumer affairs and faxing Verizon at (800) 26 1687two. We have the power to end these retail predators if we use the power of our voices. You shouldnt be charged more because you don’t live in Signal Hill (What BS?!) nor should anyone swindle and cheat hoping you don’t notice. This store is too detrimental to the Verizon brand they won’t tolerate it if we complain. CONSUMERS STAY AWAY and those who didn’t let’s report them and see them gone! Dishonesty is so fierce in this store they must work on commission.

Terrible service. I walked in and i immediately felt uncomfortable because it was clear I was interrupting the two employees conversation.
Well I brought in an unusual tablet and they said I can’t help you in less than a minute even though it has a Verizon sim installed. They didn’t research didn’t call customer service look for tech support or anything.
You’d expect a little more from Verizon. After asking they said try a corporate store. Waste of time I would strongly advise customers to stay away unless it’s cookie cutter work.

I went to this Verizon store because my phone was malfunctioning. They gave me a new phone and a box for the old/​broken one to send back. I paid about $ 120 for the new one — and didn’t even know why because i had insurance on the old one.
Then, a few weeks later they send me a bill ($ 250!) for the old phone, saying i upgraded and i have to pay off the old phone?!
I went to the store again (after customer service advised me to) and complained. Store manager wasn’t available so Mr Ludym Campos tried to help. He sent an email to his store manager explaining the obvious mistake. A week after that i called and the store manager didn’t get back to him on that. ONE WEEK AFTER! AND THEY WORK IN THE SAME SHOP!!!
I’m paying about $ 150 – 200 a month, get overcharged and NOBODY is able to help for 2 months?!
Great job Verizon!
Maybe somebody wakes up after filing a BBB complaint and writing a Unilocal review…

This review is not for the staff as a whole, but for my experience with the service I was receiving.
First and foremost, I have been a VW customer for 4 years and have raved about them. As a matter of fact, I chose their FiOS internet recently, not for the quality and most definitely not for the amount of time it took just to activate it! (5 days!), but because I trust them to give me great service every time I have issues.
Well, with this locations sales rep Kelsy my trust was completely taken advantage of. I understand that sales associates have to make quotas to commission, I know that first hand, however telling me that I will be receiving a certain charge every month just to find out in actuality I was going to be charged double! Is basically fraud. That is very illegal Kelsy, since you obviously have a hard time understanding that.
I would like to emphasize that absolutely none of this was a misunderstanding. As a matter of fact, i reiterated MULTIPLE times before I left the store that monthly on my bill I will be charged this SPECIFIC amount and she assured me, MULTIPLE times that, Yes, I will be charged this number and this number only. I was even speaking in rudimentary terms to MAKE SURE that I was understanding correctly, so for this to have been a misunderstanding would basically tell me that she has absolutely no idea what she is doing if she thinks she could get away with saying «I just did not understand what she was selling me.» No, I completely understand that you wanted to make this sale and completely took advantage of me. THANKFULLY, I didn’t sign any contracts because she asked me to come the next day for the paperwork (the store was closing or maybe that was her way of conning me into forgetting what she was selling me.)
I like to consider myself a competent individual (I’m a CSULB student, Psych Major) so perhaps I shouldn’t have trusted this girl that easily. It was very naïve of me to do. However, like I have stated before, I trust Verizon full-​heartedly because of how great I have been treated in the past and I did not think by any means would I have been deceived in such a way.
It was an aggravating and disheartening experience. It took 3 days to make my return because I had to wait for their manager to be in to get a refund. The manager was a very well spoken individual who helped me the best he could and even put up with my very concerned, and infuriated, boyfriend who was with me through the entire 3 day process. He even witnessed what this woman was telling me, so unless we are both ignoramus’s there was absolutely in NO way, shape, or form, a misunderstanding. I do thank him for helping, as well as the customer service line I had to speak to, to discontinue service (they showed the most concern and ensured me that this will be investigated.)
I would advise that you listen closely to what this particular individual is telling you, ask another associate if what she is saying is true and read all the paperwork thoroughly before signing anything. Verizon is not a bad company, it was this particular employee Kelsy who made me reconsider being so trusting with their sales representatives.

Kelsy, wow! Terrible Terrible costumer service! Never looks at who she is talking to, and is spiteful. She took over an hour just to transfer pictures from one phone to a micro SD card. And she never gave me the phone back! Another associate did. In fact Laydum Campos did, he even gave me quarters for the meter when I ran out. Mr. Campos should be the Store manager!

Ludym Campos is the best verizon associate I have had the pleasure of encountering, great customer service!

Ludym Campos set me up for FIOS service and although he was experiencing technical difficulties with the system, he managed to finish the set up and help the other customers in the lobby as best he could. This was my first time in this store and I will be returning to him whenever I need service on my account. I would just like to applaud him for his customer service and diligence to work past his due time to make sure everything was done.

6 or 7 times the associate and his hovering-​micro-​manager asked me if I wanted to upgrade. No just didn’t seem to register. I had a minor problem with my phone, but the guy basically said that the only solution would be to upgrade. I used to think Radio Shak had the most aggressive sales force. I stand corrected. Verizon’s store on 5^th/​Promenade wins. Never again.

Hidden charges galore! They don’t give you the automatic deal on the phone, you have to mail in a rebate. They don’t tell you about the $ 40 activation fee for them to just turn your phone on but if you do it yourself, it’s free. I spent 500 buying 2 new phones & committed to 2 more years of service and they charged me $ 70 for it. Do not go here!

Verizon are a bunch of crooks!!! Your bill will go up every month!!! WHAT THE H???

1) This is not a Verizon store, even though it says Verizon everywhere, which is misleading. The Verizon customer service rep on the phone said shopping here for phones is the equivalent to going to Best Buy or Walmart or any other 3^rd party retailer. This is important to know because Verizon doesn’t control 3^rd party retailers so they can’t help you if you have a problem here.
2) There was a special on phones & I bought two but the deal involves mail-​in rebates that take weeks and the refund comes on a Visa card. So you’re actually shelling out a lot more than the advertised price, which matters when you’re paying with a debit card, like me. Oh, and don’t forget tax is based on the full price of the phone so the tax alone for my 2 phones was $ 110.
3) Because of my shock that the amount due was over $ 400 when the whole reason I came in was because of the «buy 2 Galaxy S4’s for $ 99», the sales person offered to waive the upgrade fees ($ 30 per phone). When the fees still showed up on my bill I called and the salesperson said it was my misunderstanding and they can’t do that. It was not a misunderstanding.
I came here because I thought it was a Verizon store. Fail. I walked away thinking I paid a lot but at least I got my upgrade fees waived. Fail. I emailed and called to clear it up and the situation was not made right. Fail.
The salesperson was nice on the phone but that doesn’t make up for telling me one thing to make me happy in the store and then doing another and claiming I misunderstood. Now, not only am I paying more than I expected, but I’m also insulted.
UPDATE: A month later my mom lost her purse with her new cell inside. I called Verizon to see what their policy was on replacing the phone, since the rep at 4G said it was mandatory that I get insurance for at least the first 2 months (I never get the insurance). The Verizon rep says, «I show that you don’t have insurance on this device.» I said, «Yes I do, because it was required. That’s what the store said.» I looked through my records to get the name, «ProtectCell, that’s what it’s called.» «Oh, that’s not a Verizon insurance plan. You need to go through the store to get help with that.» WOW, another fail! Even the insurance isn’t a legit Verizon affiliate. Luckily my mom ended up finding her purse so I didn’t have to call but today I logged into my bank account and it’s overdrawn. What the heck? I look and there are 2 debits for ProtectCell. First of all, since I assumed this was protection through Verizon I was expecting for any deductions to show up on my bill. But more importantly, why was this not clarified at the store! They never said ProtectCell would use the debit info I gave 4G to PAY FOR THE PHONES and take it upon themselves to start automatically deducting my account. And now that I think about it, if this isn’t a Verizon insurance plan then who is saying it’s mandatory that I buy it? That was probably just a lie for the salesperson to get the credit for adding it. How rude! I’m so upset by this whole experience. So no, I will never come back to this fake Verizon store ever again!

Nice place. Been here a few times. Customer service guys are good and it’s a clean store.

I went there to pay my wireless bill today and have to say, the service I received was GREAT, the person behind the counter was very friendly and a real joy to interact with.
He was very knowledgeable as what to do and answered all of my questions with a smile, others that interact with the public need to take note! #imaveryhappycamper

This has been my favorite Verizon store for a while now. Art was a fantastic manager and always got whatever issues I was having sorted out with no problems, so when he left I was devastated.
Well, fortunately Ramil, the new manager, is a freaking rockstar! I was having issues getting my phone replaced through the insurance plan and he called them immediately and took care of it all for me. I wasn’t even in the store. 5 minutes later he called me back to let me know it was all taken care of. Even though I live in Hollywood now, I’d still probably drive back to LB to work with him again.