T-Mobile

I love this T-​Mobile
Yvonne is so great and very patient
I went to 3 other T-​Mobile stores before going here. Which I should have done in the first place
This will always be my store

Finally got around to it, I finally took care of something that’s been stressing me out for literally the past year. I’d been with Verizon for about two years.
yes, I use lots of data, no, I’m not going to change that about myself. last year, i had to upgrade my data plan three times just to not get the overage charge. and every time my bill would come, I would tell myself I’d switch. tbh it all seemed like a complicated ordeal.
so today, with an hour to spare, I decided to suck it up and see how many hundreds of dollars I’d have to put upfront to make the switch on top of possibly having to switch to a phone… gasp…other than an iPhone.
Marina immediately greeted me and asked me what I was looking for. overwhelmed, I didn’t necessarily have my words with me. she listened, patiently went through the steps, and discussed my options with clarity, (all while their store network was having some technical issues).
I found out that buying out my contract was all they needed. and it wasn’t nearly as expensive as I thought it would be either. so as it turns out, my contract was actually already OVER. and not only that, but I could keep my beloved iPhone, yay! within 30 minutes, i got switched over to T-​Mobile, and my bill will literally be ¹⁄₃ of what it was until now… with unlimited data! Such an awesome experience with Marina! excellent service, super helpful and clear!

I have to begin with a great thank you to Yvonne Jones. I chose T Mobile as my provider because I was told of their great plans. I was greeted the moment I walk in and left with a sense of clarity. I have to say that Yvonne was extremely knowledgable and resourceful.
If you are considering making the decision of swithching to T Mobile, a thumbs up!
Sincerely Content,
Ralph Diaz

First thing, if you come into this store near closing time the employees will let you know. Every time. Very unprofessional. Plus the music was blaring so loud I could barely hear the guy telling me he was off for the night before he left me standing at the counter.
My biggest problem is the customer service here. I also work in customer service. And with my company, if we make a mistake, then we will make it right. An employee at this store made a huge mistake and signed me up for jump without my knowledge. I talked to everyone I could at customer care, and they eventually referred me back to the store, informing me that they had the ability to help me the most, especially since they made the mistake. A manager at this store gave me the run around for 3 weeks until he eventually told me there was nothing he could do. Then he had the nerve to suggest that I call customer care again, and implied that they passed me off to him just to get me off the phone (is that not exactly what he was doing?).
Long story short, quadruple check all of your paperwork at this store. I understand people make mistakes, but the difference here is, they will not right their mistakes. And a manager will talk in circles for 3 weeks in hopes that you’ll stop calling back.
After 10 years with T-​Mobile, I am sadly shopping around with other carriers.

We actually visited T-​Mobile the other day and we usually deal with Andre but we dealt with Marina Del LaRosa and she was absolutely OnPoint! (her customer service was impeccable, her smile was infectious, and her attitude was beautiful) thank you so much Marina for all your patience and help! I know all four of us were a piece of work LOL you did good girl

I really wanted to give their service at T-​Mobile a bad review but an employee named Jose gave me and my girl some exceptional service (my following visit) and knowledge of the plans available. He was super patient and quick. I did have a real bad experience dealing with somebody else and i already got that complaint outta the way via Twitter. Lol.
I’m so quick to go give a review for horrid service and not as quick when I leave the store happy so that’s why this took me a minute to write.
Jose saved that store from losing some good customers. Thanks Jose! I got the iPhone SE and my girl got the 6.
He even followed up with a call to make sure we were chillin. Good to know people take their job serious still.

Man I’m done with T-​Mobile forever. I bought a phone mount a little over a month ago that completely fell a part today. Clearly I didn’t want to purchase the same fucking mount! They refused to give me a refund. What am I going to do with $ 50 of store credit and I have all the accessories I need and they didn’t carry a different mount. Worst customer service ever. I cancelled and went to Metro PCS. They offer the same crappy service as T-​mobile for less money.

Had to come in twice to pick up a sim. Had a pleasant experience both times.
People working were nice and I was helped quite quickly both times.

Very bad service, managers there are very rude. Was looking for a iphone 6 plus, they didnt have any. So i opted for a 6, they told me i could exchange it when the 6 plus came. Went back just so they could tell me that I couldn’t change or upgrade without having to lose the money that i had already paid

This store is very discriminatory. I am VERY Disappointed witnessing the Mgr, Dan (red head) tell an old lady he would charge her phone, but the brother who wasn’t mgnt took the PH & charged it. They should have advised her the batt in her Ph was bad, it needs chg’g every 2 hrs…

5 stars goes to Bree. When I first met her, it was back in February when I was getting out of my ATT contract and into a new iPhone 6. She got us in and out and explained the transition process very clearly.
My 5 star review goes to her excellent service over the weekend when I dropped my phone 4 ft and completely shattered my phone!!! Somehow, it was going to cost almost $ 500 to take my phone through warranty upfront. So she instead sold me another phone where I only had to pay $ 200 deposit on an iPhone 6s.
And I know, it probably sounds like I got tricked into buying a second phone, but she gave me a contact to a screen & lcd repair guy. So I’m going to fix that phone, sell it off, then apply that money to pay off the new phone I just got. I love that she knows how to navigate through problems as well as provide other solutions rather than my only solution be to cough up $ 500.
Stupid iPhone screen though! I was just barely waving at my BF to show him where I was at, dropped it, and broke the dang thing. I would feel less like shit if I dropped it from a roller coaster! I can’t believe it broke like that. Ugh! But thanks Bree for making my experience not as gruesome!
Definitely get her help. She’s truly there to hook you up and make sure you’re taken care of.

There were way more employees here than most other T-​Mobile stores. It was easier for my boyfriend and I to get in and out that way. There was hardly a wait at all, and the employees were super helpful. Usually there is a long wait at ANY cellular phone store. Not here! This will be our go-​to store for sure.

Great customer service
Thank you Justin
2 lines for $ 100 unlimited talk, text + web!!! ^.^

Customer service lives!!! My husband and I went in to see about getting a family plan and to take advantage of t-mobile’s new offer to pay off a phone balance. We were instantly greeted and asked if we needed help. Yes, we replied. I had also been experiencing some problems on my sony phone and had had three replacements sent to me and the problems still persisted! So frustrating. Jamie, the sales rep informs me that he had had that phone and completely understood where I was coming from. He advised me to call customer care to speak with them about switching the phone out for something different, which I did. He kindly spoke with customer care for me to aid in explaining my situation. He was so patient and helpful with us. The process took a bit of time.
We ended up getting the new Sony z3 for no extra charge since I had had so many of the older model switched out already. I couldn’t be happier! He also got my husband into their last edge note phone and we are now on a family plan! Somehow we managed to get great new phones and save close to $ 100/​mo being on one plan. (My husband left att and t after 10 years, so worth it) This man took such great care of us and reminded me of why I have been with t-​mobile since 2003 and plan to continue on with them for a long, long time. They take great care of their customers and Jamie in particular was extremely helpful, patient and kind. He represents t-​mobile very well!

Crappy customer service. I went in to upgrade, and stood there for 20 min while the employees helped their friends that walked in the door after me. I walked out, never going there again.

Rude employees. I understand you guys are busy. But letting o your customers just o get through the line is unacceptable. An issue that the team member could have helped me with recommended that i call. So i left the site and called. I was told to go back to the site i left last night. Guess we’re i am at now… Staring at the guy who told me he couldn’t help me while someone else actually helps me

Very kind and quick service, got my galaxy s4 quickly. They have also helped me with an iPhone before by giving me a new Sim card with same number.

I came in on the day of the iPhone 6 launch. Decided to come here instead of an actual Apple store knowing it would be less busy. I was approached immediately by Henry, the manager who was extremely helpful, answered all of my questions (I had to ask everything before I made the major switch!), and was kind enough to transfer/​save everything on my iPhone 5S. He definitely didn’t try to rush the process because he wanted to make sure I left satisfied and with everything on my new phone. I couldn’t stop thanking him because even Apple wouldn’t do that for me!
While I was looking at the iPhone 6 accessories, I noticed that the store had an inviting, fun atmosphere and everyone was being taken care of by a representative. Even when I was just checking out the cases, I was asked by other representative if I needed anything. All the employees seemed energetic and prepared for this launch. The music was definitely not «Gangster Rap» as Linds A. said, it was the typical songs you listen to on the radio — none of the songs that were played while I was there had any curse words.
Before leaving, he asked me to make sure if I had any other questions or concerns, and if I ever needed anything to make sure to come back and I’ll be taken care of. I wish there was a 10-​star rating on Unilocal because this is what this store and Henry deserves! He was prompt, watching all the other employees, making sure everything is running smoothly on the biggest launch of the year! I have to admire his patience and customer service because he handled it all very well. Many thanks to this T-​Mobile location and Henry for taking care of me, will definitely recommend this location to all my family and friends!

This review is solely based on the customer service experience I got here.
I was helped by an associate named Kevin.
I want to really praise this guy right here, I’m huge on customer service. If you give great service, you have a customer for life. This is true. Anyways, I’m rambling. Let me get to it :)
I’ve been with sprint for ten years now. Always loved sprint, but within the last two years since LTE came out, their service has gone downhill. My boyfriend was on my contract, & now that his 2 year agreement has ended, he wanted to switch to Tmobile for two reasons.
1) sprint gave us the run around for a recent out of the country charges that wasn’t even our fault.
2) he wanted to switch from iPhone to android.
I had a samsung galaxy S4 laying around collecting dust & thought we could switch him over, but I really didn’t know the process of it. So I called a nearby tmobile store.
On the other side of the line was a tmobile representative that literally answered all my questions without an attitude. He was so helpful and informative. He told me that if I already had a phone, I just needed a SIM card & if I came in to see him; he would give it to me for free. He let me know what time he was off & that when I came in, he would be more than happy to help me.
So we rushed out of the house and went to the store to meet him. He ported over our number from sprint. Gave us a SIM card, and set us up with the right plan without paying anything out of pocket.
He laughed, he was pleasant, he related to our conversations we had with him while he did everything. He really represents what excellent customer service should be.
This was when I came in the store about two and a half weeks ago and I Js remembered how I really wanted to write a review on him. He totally has our loyalty.

I’ve been a T-​Mobile customer for 6+ years, and have always done my cell phone business at this location.
I recently came in and paid my phone bill, got my confirmation text, and left.
What Jennifer didn’t tell me, was that she signed me up for two more services before signing out of my account.
So I received a second confirmation text 30 minutes later, letting me know: «You recently changed a feature or service on your T-​Mobile account.»
This was followed by a text today: «We made the change you requested to your account effective Oct 17 13.»
I decided to call T-Mobile’s representatives to see exactly what ‘I’ had changed.
I had $ 30+ of new services added to my account, that were not discussed in the 3 – 5 minutes it took me to pay my bill.
This is the second time that something has been added to my account from this specific store.
The first time it was a mere caller idenfier feature.
This, is completely unacceptable.
— — — — — — — — -
The female store supervisor Eva says they leave accounts logged in and that Jennifer may have done this in «error.»
T-​Mobile customers know they ask for numbers, ss digits, and your id before transactions, so this is iffy.
But I’m working with them to remedy this.
— — — — — — — — -
I called customer support again to get to the real bottom of this.
Jennifer knowingly signed me up for the current promotional offer, which she gets credit for.
I was nowhere in store.
The customer support representative told me: «for a loyal 7+ year customer, I’m surprised this has only happened twice.»
Right after me telling her I have lost trust in this company when they blatantly tell me they leave my personal information open on their computers, and alter my account to their own accord.
Way to go!

No vayan a esta tienda si no quieren terminar con un dolor de cabesa i sin su dinero .yo regrese un telefono que compre x 800 di 400 cash me dijeron que me ivan a activar mi numero de mi telefono que anterior en 48 horas espere asta dos semanas nunca lo isieron asi que lo regrese de mis 400 me descontaron 130 para resstoking dijeron que en una semana me ivan a mandar un check nunca lo isieron regrese a las tres semanas i me dijeron que en un mes aora ya pasaron dos meses y no me an regresado mi dinero. alguien save que puedo aser llevarlos a la corte o algo asi.