Extra Space Storage

I rented a storage space last week from Norm. Very impressed with this place. We showed up on Sunday only to find the power out and no access. We were moving from N. CA and it was truly the move from hell. Norm met us at the unit and helped accomodate us in every way possible. Freezing cold and wind blowing like crazy and who is there but Norm with the family dog. Amazing how calming that beautiful bull dog was for all of us. This place is great. I look forward to a great relationship. Norm, you the man!

Becareful here! I stored here and got my unit broken into all my valuables gone in a heart beat! Norm said the unit was so secure since the unit was made out metal but why is all my stuff gone! No answers at all. Cameras are useless will never store here again. Makes me so mad that I’ve paid my rent month after month with 2 rent increases and I still paid and kept my stuff there and it ends up missing

Very clean facilities here. Great customer service and very easy to get a storage space started. Both Brian and Christina were very friendly and helpful. Prices were competitive. I would recommend.

I rented a storage unit today from Robert and was very happy with the customer service and facility.
The level of professionalism and efficiency was quite impressive. I would highly recommend this location.

This place is clean and well lit. They maintain the building well. I have never used a storage unit before and was afraid what to expect. Overall a great place.

My brother and I rented a space for our belongings and one car. The first plus was the staff. They were very friendly and took their time answering our questions as well as providing us with information that we didn’t think to ask about. The next plus was the storage building. While our unit was on the second floor, the hardest part was walking up the stairs. We carried absolutely nothing up the stairs because there are freight elevators and carts to put your boxes or belongings onto. So while we had to walk up the stairs, we did it empty handed thus there wasn’t any heavy lifting of the items up the stairs. We would recommend this facility and the gentlemen who operate the establishment to everyone we know.

I just rented from this place. Very professional and great to talk with. I would recommend this place highly their great

Great place to store your stuff. Always friendly with a smile on their face when I come in. Very clean. Very happy with how smooth everything runs here.

The best experience I have ever had obtaining extra storage space. The facility is very clean and well maintained. I would highly recommend this facility and the great people like Norman who work there.

Shocker! they charged me for a month when I moved out. How did I hear about said non-​payment, well I received their call from a collections company about owing money to Extra Space. Did Extra Space contact me for this payment, no. Did I ever have a late payment, no. So thank you Extra Storage for allowing this to go on my credit report, for «accidently» forgeting to stop my account and for the hastle of dealing with the collections company and your company after I had already paid.
I don’t understand why it is so hard to just do your job!

I ordered our storage units online. When we showed up to sign the paperwork, we received very friendly service. We were shown the units to make sure they would accommodate our needs. We were given detailed information about the facility, to ensure the hours and rules fit our needs. Robert and Norman are very friendly, and happy to help out with whatever your needs are. I definitely recommend Extra Space Storage!

I reserved a unit online. Robert called me and was very nice on the phone and said that I needed to come down and see the unit before the move-​in date. I arrived at the facility at 5:45 (I work until 5:00). I was told that they were closing at 6:00 and that there was not enough time to see the unit. I said we have 15 minutes before you close. The man refused and said I would have to come back. I said that was earliest I could get there before my move-​in date Saturday, and his response was «I don’t know what to tell you, the company doesn’t give any overtime». I asked if I had to see the unit to rent it, and he said yes. I asked if I could come early before my movers and look at it and finalize everything, and he still refused. I said I guess I have no choice then to find a different storage place, and he said have a good evening. The most bizarre thing every… why would you turn away business? from what I am reading, maybe that is why they raise the rent as often as they do, because of all the business that is turned away, because the guy at the front desk doesn’t want to be inconvenienced.

Robert and Norm want you to be happy and satisfied with their storage areas and front office service. To this end, you will be provided with top notch professionalism and courtesy. So far so good!

The main office was so nice and they gave me a lock for free… how much better customer service can you get?
The process was smooth signing up for a storage space. The owner and I joked about schools in the area and before we knew it it was time to go. The storage area, while small, was free for the first month and the duration I needed. The premises were clean and quiet; I checked my storage twice within that month and everything was okay.
When I moved my stuff out I called a few days later (I had cleaned my things out at night) and had no problems checking out — I will recommend this place in a heartbeat!

This is my first time using a storage unit but Norm was great and made it really easy for me to get set up. He stopped over to check in when I was unloading stuff into the unit. It was very clean. So far it was a good experience.

I had a great experience so far… no complaints. suuuuuper clean, and verrrry nice staff… I don’t usually write reviews, but sometimes people like to write bad ones… I don’t know… I’ll see as time passes… but no complaints… and the area is not in a bad area, things happen… but I’m pretty certain bad things here are not the norm…
.if any adverse situation arises I will write, but until then, I recommend …

Horrible place to store your extra stuff. One month we had to call in our payment and we came to find out that our unit had been broken into, two months ago. (we usually did automatic payment, but we got a new debit card, after my partner lost his). No phone call, No email, No contact from them telling us that this had occurred. We only find out after we called to make a payment.
When we decided to move our stuff out, my partner went to get our payment pro-​rated for the month, it was on a Saturday, when asked the date we were planning to move out my partner said, «Saturday,» he was thinking that it was Friday. So they charged us for another week. After confronting about our error, they would not reimburse the difference. There excuse, «It had already gone to corporate.» Bull!
I would never store anything there again or do business with them. I told them that I would post a bad review on Unilocal and their reply, «SO!»
Bad company, bad company!

The operation hours are the best feature offered in my opinion. Living in Southern Calif. and dealing with the traffic and other challenges makes it a breath of fresh air when I can go in to my storage unit early in the morning or pretty late in the night 7 days a week. Quite a number of the other storage places out there have very limited operation hours which makes life an extra stress factor when trying to get things out or store my belongings.

The owner NORM is a pompous ASS! We came in to pay our monthly bill to find out we owe more because he raised our rent… and WITHOUT any type of notice! When inquiring about it, Norm said he doesn’t owe us any notice and he can raise it anytime he wants and as many times as he wants. What a way to handle your customers!
They draw you in with their low cost rental fees, and then raise it without a word! This guy is a total jerk and only cares about making money, not making his customers happy!
The only good thing about the place is SAM who works the counter. A Very nice man who I feel sorry for working for this kind of person.
With such hard times and people barely making it, it blew me away how arrogant and non compassionate he was.
We are definitely going somewhere else! Sorry Sam and good luck to you!

If proximity is your main issue this is a decent place for those in the east long beach area. I’ve accumulated some stuff after a few moves and now after downsizing to smaller accomodations had to find a storage place.
This place was closeby so I could visit it without much hassle. They have a number of different size sheds and if you choose an upstairs shed there is a freight elevator to use. Also, for those into the Internet there is an online payment site so you don’t have to bother mailing in your payments.
The place is kept pretty clean i’ve had periods where I have not visited for a few months and did not see cobwebs in the storage unit