Shoe City

I went to other shoe city, but this shoe city is better. Customer service was very good. One sale associate helped us and she is very nice. As soon as we come in they greeted us and asked us if we need any help. It was an easy shopping for me and my kids because the lady helped us a lot, from measuring my kids foot and to find the right shoes. I love this shoe city very organized. But hopefully they will have some more selections of Nike’s specially the new style. I absolutely coming back here. Thanks to the young filipina lady who helped us today.

I was going hiking at the Hollywood sign and all I wanted was some cheap sneakers. The most I was willing to pay was $ 30. When I walked in there was a woman standing right by the door and said nothing to me. No hello or how can I help you? I went straight to the sale area which is close to the door. They call those sales? Everything was 50+ for shoes that needed to be $ 15-​$ 20.
I left the sale area and I decided to take a little browse. At this point I went to a lot of other stores and I made shoe city my last resort. Then they have converse going for $ 60+ when you can get them at marshals for $ 15-​$ 20. And the rest of the selection was either ugly or not worth the amount asked for.
When I left the establishment I walked right past the lady and still nothing. So here’s a tip, when you have customers come in… greet them. Ask if you can help them? That’s how you make sales.

Called them to see if they had a certain pair of shoes. After the guy answered the phone, i asked him if he could check on a shoe in stock and she asked me to call back in 30 minutes cuz they just opened the store. WTF! Why bother answeing the phone if ur not gonna help ur customers. They just lost a couple hundred bucks a year from us. I usually buy all our vans there. Not no more.

Recently my boyfriend and I visited our local Shoe City to buy several pairs of shoes. We were quite disappointed in the way we were treated by one of the staff members. I specifically asked her «do you have any flat shoes?» she responded ‘no we do not’, then i looked at and entire end cap display filled with Van’s Tennis shoes, which happen to be FLAT! I said, pointing to the shoes, «what about those, they are flat?». She responded ‘oh those wont feel good on you’. I was stunned. I am thinking does this associate want to sell shoes or just be left alone to gab with the other two that she had previously been chatting with. I am sadly disappointed, and we ended up buying our shoes elsewhere.