Indoor-Restore Mold Inspection & Environmental Testing

All my anxiety of not being able to address the mold in my house (that gave me health problems) was relieved by the folks at Indoor Restore. Charles was the main guy who helped during the process. He was very patient and explained the report so that I could understand it (too many technical terms) and then provided the team to get the job done. I am thankful of the all hard work the team did and how easy it was. I would recommend them to anyone who thinks they have a mold problem.

Ok… after some going back and forth, the company put me in touch with a manager (Brett Jesmont). Dealing with Brett was pleasant as he was very helpful and got the job done. Everything was on schedule and went off without a hitch. It took a Unilocal review to get there but in the end, the job was done to my satisfaction and the results were good.

I’m stopping our company’s remediation with this company after reading MANY negative reviews, in addition to the fact that information on their website is so blatantly untrue. They claim to have a A+ with the BBB when in fact their accreditation has been revoked. They also have absolutely terrible customer service. Their reps don’t follow up when they say they will. Not only do you need to track them down, they seem to have no recollection of who you are and what you are calling about. Mold remediation is a very complex and confusing process and they seem to be taking advantage of that.

I had a very bad experience with this company and would not recommend using them. Do your research and get multiple quotes before you sign anything and read the whole contract, every sentence!
I ended up getting half my money back but lost money and they never came out and provided any service.
I had to go through the better business bureau to get anything resolved. I also had to go through my credit card company to get some of my money back. I got screwed. Don’t make the same mistakes I did.

First off the inspection was great. The gentleman was informative and thorough. No active mold was found, but he did find that my crawlspace was open to the outside because it went under a deck. His thought was that the occasional smell was just dampness when it rained and that if we put down a vapor barrier and seal the crawlspace to keep the moisture outside. The quote I received was to scrub the air and wipe down the surfaces in 5 rooms of my house for $ 5000. The quote did not include the vapor barrier, so I called and listened to a lot of BS. This guy was saying I have spores floating around my house and need to do the work to remidiate. The independent test showed lower levels in my home than outside. WHY DO I NEED 5K of work? As soon as we open a window we are screwed! If I need remediation then 1) why not treat the entire house? 2) How about the duct work? 3) How about the Vapor barrier that was recommended. After talking to the rep on the phone he was supposed to email me a quote for the vapor barrier. This never happened.
I would get multiple quotes for remidiation if you think you need it. In all I found their plan incomplete and not comprehensive and about 5x what it should cost to clean a house and use some air scrubbers you can rent for $ 75 a day. I called another company and went with their recommendations