Sprint Store By IMobile

This place really sucks. After a horrible experience at another Sprint location I decided to give this place a try. They tried to upset me a 7 month prepaid and pay $ 30 for a SIM card. This place is a complete scam.

The worst interaction with humans in a retail environment I have ever had. Everyone here lacks any sense of urgency and no one possesses follow up skills. One thing they are really good at though is dropping the ball.
Ordered a new phone and the return kit for the old phone was mailed to the Wrong address. Twice. Apparently, the new phone was ordered, but they have no idea when it will arrive because they cannot communicate with corporate office.
Pre ordered the iPhone three months ago and i still have not seen it, nor do I have an ETA. never going back here again.
If you want any kind of customer service I suggest going to the corporate store on La Cienega. Told them about my experience w/​this store and the guy rolled his eyes and said, «ya, they have a real reputation as being one of the worst». No wonder!

This was one of the worst experiences I have had with a phone company; and they are never great, so this was exceptionally poor. The employees were very nice, that I must give them credit for; however, I clearly should not have put any trust in the man that handled my account, no matter how polite he was. First of all, he told me they no longer had the iPhone 5s in stock so he simply had to get it from another store. Never ONCE did he mention that when I got my sprint bill in a month I would be charged and taxed for the shipping. In my experience, it is extremely common for one store to get an item from another store and never at the expense of the customer. Secondly, I paid the tax on the phone up front. I paid the remaining balance on my phone before even entering the store. I gave him my old iPhone 4s and he told me that would take care of the remainder of the fees and I quote «you still have some money left over if you would like to get a charger and a case.» Those words I remember very clearly. And when I left he showed me my sprint account where it said balance: $ 0.00. So you can imagine my surprise when I received my bill for that month and it was $ 204. I was charged an activation fee, shipping, a previous balance (?), and my normal phone plan, AND had taxes totaling $ 66. When I went in to inquire how this could possibly be the case, he told me that the iPhone I gave him only paid for the charger and the case and that they had no control over the activation fee, taxes, shipping, etc., because they aren’t ACTUALLY a sprint store. And when I responded with, «why in the world would I have traded you an entire phone for just a case and a charger?!» his response was, «People do it all the time.» I would assume those people are completely mislead in the same way that I was. STAY AWAY FROM THIS STORE!

Worst shopping experience I had in a while. Atrocious costumer service. A special note goes to the store manager absolutely incompetent and lacking of the most basic costumer service skills. To avoid at any cost, I should have read the other reviews.

This is my first Unilocal review ever and I wish I could give this place a negative 10 stars. The snarky, sarcastic and MOCKING «repair» man insisted on telling me I broke my phone and that what was a manufacturer’s defect, was my fault. He proceeded to laugh at me as I explained to him several times that I did not drop it and the issue was with the on/​off button. Since that only got me more attitude from this horrible man, I took it to another repair place and they fixed it without an issue.
DO NOT GO HERE THEY ARE AWFUL.

They didn’t give me a tracking number for a new phone I ordered !!! Its been two weeks I don’t have a phone! I don’t understand ??? I don’t think these people know what they are doing. very horrible service sprint needs more qualified people.

I went in to finally switch out my ancient droid and the guys and girl at Sprint were all more than happy to help. They were personable, made me aware of the best options for me and kept a smile on my face the whole time. Even when it was tricky transferring my contacts they kept at it. These guys are no quitters! Definitely one of my better experiences dealing with phone service.

I was told by Sprint customer service I could return my phone at a store. They even gave me a Sprint ticket number to give to the store. When I got to the store a man was arguing with an agent regarding defective merchandise. The man at the counter told the customer that he could not return the merchandise WITHOUT THE BOX. The man left upset. I then tried to return my phone. I HAD THE BOX. The man then said I couldn’t return it because I didn’t buy it at that store. Sounds like they make up rules to suit them. Rude and arrogant. Avoid!

These guys are the bomb! Better than any other store in the area. Go here!

When I have as great of an experience after a hard week as I had today with this Sprint store — I have to Unilocal about it. I left another carrier because I don’t have service in my house. Sprint was my first choice because I have had them before but only switched because I wanted the iPhone which was only on AT&T. Now offered on Sprint I went back to get their great service, no dropped calls and full bars everywhere.
***Since I just activated my phone today if I do have problems when it comes to bars and dropped calls I will add an update (I have full bars at home right this second for the first time since I moved here 3 years ago — #win).***
However, when it came to this store and customer service everything was awesome.
The store was what you would expect a phone store to be: clean, nice displays and sales reps whom are eager to help. I was helped right away by Josh, NO WAITING. He was pleasant, knowledgeable, answered every question honestly when it came to needing opinions and gave me all the information on how to acquire as many discounts/​promotions which were available to me. He actually SAVED ME tons of money on my bill every month and my phone. With more boring details on the experience, I’ll just say Josh gave me every effort to meet ALL my needs, pleasantly.
I saw someone wrote it’s a fake store, I didn’t experience that. They did tell me the store to pretty new, a year old. Maybe, it has something to do with just opening.
At any rate, happy to have no more hour long waits in a phone store, save money on my bill every single month ($ 25 +) and have bars in my house. My mother will be very happy to hear my voice more often.

I’am new in the area and have had a sprint phone for around 5 yrs and needed it looked at because i was having a problem. And by chance I was having lunch at this cate and while sitting down waiting for my food I saw a SPRINT store across the street. I went there and a young gentlemen by the name of Josh waited on me. he was very polite and listen to me and what my problem was he told me that he would look at it and see what the problem was and see if he could fix it. after he looked he advised me that he needed to order a new phone. He ordered the phone and when it came in he called and when i gor there everything he told me he did set up my new phone. And when I left that store I felt very good to have a phone and a person like Josh. Thank you
Mel

I have no idea if this store is real or not but I’ll tell you one thing. THE CUSTOMER SERVICE IS ATROCIOUS! I was stuck there for two hours while these jerks told me (a) my replacement phone must have been stolen even though I’d explained that I’d already transferred my service over through the website so the registered user on the phone was already ME. Not some other person that the phone was stolen from. And when the idiot in the phone repair booth finally realized it was my name on the account all he said was «Oh, my bad.»
(b) After another 30 minutes of turning my phone off and on, another sales associate came over and said it wasn’t working because the internet wasn’t connecting with the phone, which is apparently a rare problem, but sometimes happens with phones sent from the insurance company. So, instead of simply apologizing for the lost time and allowing me to take it up with the insurance company they continued pressuring me to buy some bogus 4G phone for $ 100. I was so tired of dealing with them that I was close to just buying one to get out of there, when the sales associate goes «Oh, by the way, there will be an extra $ 10/​month fee added to your plan for premium services.» Oh, by the way?! «Yeah, I thought I’d just let you know up front, y’know.» He said. Yes, Sprint salesman, thank you so much for going out of your way to let me know that you’re openly coercing anyone who walks through your door into plans that they have no desire to upgrade into because your repair center is TOO INEPT to figure out the most basic repairs on cell phones you are supposed to be servicing.
I walked out two hours later having accomplished nothing and just went online and ordered another replacement phone from
for $ 25.
Seriously. Save your money and a headache and don’t even step foot inside this store.

These guys fixed my phone! I am pretty certain they are an actual Sprint store. But whatever the case may be, they took my screwed up phone, which was slow, had some crappy app that crashed it, wiped the phone (while protecting my contacts and pics) and gave it back to me like new. It has never run better! And I couldnt be more thankful. I was going to chuck it out the window and run over it a few times, but after they fixed, I fell back in love with the phone. Eric helped me on a Saturday morning. I want to recognize him for that. And say THANK YOU! I have never received such solid customer service from Sprint before. Way to go, Eric!

This place is wonderful! Gr8 customer service. The guys here are super helpful. Ron is most helpful and nice.

THIS IS NOT A REAL SPRINT STORE! They are only a certified retailer set up to look like a Sprint store. My boyfriend fell for this «front» and bought a phone for $ 50 after rebates. He was charged $ 100 plus shipping.
After calling for two days, he got the $ 50 back but not the shipping costs. There should NEVER be shipping costs.
I dropped in to see this fake operation and asked them to charge the battery for my phone. The woman claimed they DON’T HAVE CHARGERS. She suggested I go to the Sprint Store on La Cienega which would charge my battery in 20 mins. What a sham.