T-Mobile

It is difficult to conceive of a more poorly run T Mobile location. The stupidity there is breathtaking.
Went in the other day to pay bill since I was in neighborhood and thought it would be quick and easy. 2 people working and I am second in line. NO ACKNOWLEDGEMENT from the people. So after 20 mins of waiting I ran another errand and then came back. Now I am first in line AND I WAIT ANOTHER 15 MINUTES.
But wait! That isn’t the greatest part! I finally paid, after much waiting, their «slow computers», having to try different terminals etc. Only to find out today that THE PHONE HAS BEEN SHUT OFF FOR «NONPAYMENT».
They did not even record the transaction. It even cleared my bank yet they were too stupid /​disorganized to input it. Finally got it sorted by calling from a friend’s land line, but that was an additional time calling them.
Count this as zero stars.

This review states that the store opens at 9 AM. Someone really needs to update the store hours! Also the dot that marks the location does not put you on the La Brea side of the structure. I went at 9 am had to circle the entire building looking for you, then you were closed! Please change the hours, update the location marker, then message me and I will take this review down.

I came by with my father to try and buy an iPhone and Jonathan G had no customer service he was so rude. All the workers were on there cell phones. My dad was asking Jonathan questions about payments and all he said was if your not buying today then you can leave my job is done here helping. After he said that I no longer wanted to give money to T-​Mobile because of his attitude. I don’t understand how he works there showing such disrespect. I am very unhappy with this stores customer service.

I’ve had T-​Mobile cell phone service for more than 10 years, and I have been pretty happy with them — they’re much, much better than Verizon in my opinion.
Here’s what I like about T-​Mobile:
1) Pretty honest and upfront about pricing. This is where they really beat Verizon (which I believe really tried to swindle me badly). T-​Mobile charges me about $ 65-​$ 69 per month for basic service. My only minor complaint was that T-​Mobile used to send me text messages regularly trying to get me to upgrade my service or buy products, and they charged me extra for receiving these texts. I cut off my texting in response.
2) Pretty good reception. Again, much better reception than Verizon in LA. Still I can’t get T-​Mobile reception in some small Iowa towns I visit (I’ve chosen to think of that as a good thing, though).
As for this particular T-​Mobile store, they sell some cool phones, but you can find cheaper phones that work just as well (but without the fancy features) at Target right upstairs. The staff at this location seems to turn over a lot, so the service varies. I usually call the T-​Mobile customer service line if i can instead of visiting the store.

After some bad run in with Verizon customer service in the same plaza, I was stressed and needed to get my mother away from this phone service. Talk about being taken advantage of!
Anyway, I’ve had good experience in the past with this location when I first made my own switch over from verizon to t mobile.
The first couple of hours in the store were for my mom. Lots of plan reviewing and phone reviewing, going back and forth with her regarding the things we needed from the phone itself (note I’m by myself so I’m calling her like crazy). Aaron was super patient and did his best to help me. The last hour was getting me a new phone. (3 hours later) Because I didn’t have my mother’s phone, I had to come in next week for data transferring hence the reason why I’m reviewing today.
First of all, screw the icloud. Screw it to hell. Now that that is out of the way, I just wanted the contacts and pics of the old phone to get onto the new phone for my mother. Unfortunately some problems (old problems) started arising and Aaron tried his best to help. In the end, I had to pay $ 50 to get a new NEW phone cuz of icloud (screw you, Apple) locking down the phone. Even apple tech couldn’t understand that we can’t all go by the textbook to fix stuff. Bugs and program design are the problem. Best to have some serious back up button for people with this problem.
Now please understand that at this point I’m under a lot of stress and have been here now 3 hours for the second visit. I’ve had a lot of crap the last couple months and so when I got the NEW NEW phone and Jessica was kind to put the screen protection onto the new phone, I started quietly crying. Everyone in the store did their best to cheer me up. I’m happy I came to this t mobile, I really am. (In the end I got my $ 50 because there was no difference in the phones). I want to thank Aaron for putting up with me and a total of 6 hours for the last 2 days. I want to thank Jessica for trying to make me feel better and for beautifully putting on the screen protectors without air bubbles. She was juggling me, a woman who kept accusing her of raising her voice (Jessica was calm the entire time) and opening up a new account for someone. She was amazing. I don’t know how to thank them but thanks for taking the time to read this post. They will do everything in their power to help you guys, for real.

HI! I bought my iphone 6 last week! and I was really happy with the customer service! Jonathan G! He really help me and try his best! to get me the best deal! I WENT TO different company before but thanks to him i decide to stay at T MOBILE. i HOPE t mobile management see my message .
Thanks again Jonathan!

In February I bought an iPhone 6 for my fiancé. Jonathan at the T-​mobile store (158) on La Brea in West Hollywood, CA, told me that I had to buy insurance for the phone, and that he couldn’t sell it to me without me doing that.
The insurance was $ 10 per month.
I don’t believe in insurance for these kinds of things, but if that was the only way to purchase the phone, I had to do it. I repeatedly asked if I could get around it — but there was no way. I then asked what it covered, and he told me that any accident would be covered, and I would get the phone replaced for free. Mark the words, FREE.
Today, my fiancé dropped the phone, and I took it to the same T-​mobile store to get it replaced as promised (and get what I’ve been paying for). But now it was no longer free. They wanted a deductible of $ 175 to replace the phone. A screen repair at the Apple store is around $ 125. That made no sense — Jonathan had told me it was free.
Apparently, he had been lying to me about two things:
1: I didn’t have to buy insurance — it’s not mandatory. They just recommend it.
2: There was a deductible of $ 175, which he didn’t mention. He told me it was free.
After calling T-​mobile, I was told that these two things were correct. So I’ve been paying for nothing. They cancelled the insurance for me, but wouldn’t refund the payments I’ve been paying since February ($ 50).
So my advise: Do NOT buy their insurance. It’s nothing but a scam.

I went in and right away «Gabriel» greeted me and I didn’t want forever to be attended. Gabriel was very patient and answered all my questions, from now on I will be coming to this T Mobile and to see Gabriels cute smile

My last time going here ! The associates are rude and so nonchalant. I came in to ask about a malfunction on my phone when I explained I already tried what she did her response was «I have no idea“through her scary made up face of caked on make up. I then interrupted the other associates who were having too much fun on the computer and one of them frowned up at me due to the interruption and she was the MANAGER-​Gloria as I glanced at her tag. The gentleman decided to help me as the manager and clueless associates made faces as if I was stupid. I quickly called their corporate office and plan to do a follow-​up for their unacceptable rude customer service.

This review is pretty plain and simple, today, I came to this location for the first time.
I went in to reactivate the service on my iPhone, because I had temporarily suspended it. I noticed there are a lot of negative reviews from years back, but I had no problems at all, so must it be there are different staff working now than back then.
I went in, it was clean, well lit, they were helping another costumer out, and asked me «What can we help you with today?»
I explained to them the situation, they were polite, professional, and speedy in their service. I was in and out in under 5 minutes.
It’s a shame this location has so many bad reviews, I didn’t have any problems at all. That being said, I have only been there once, I hope that this helps them out.

I had a very bad experience here recently. My phone died on me suddenly for no reason, and I had to get a replacement phone. Oh dear… it was an ordeal. They ordered me the new phone, which came in the mail, and gave me a loaner phone while I was waiting for the delivery. First of all, I was never able to download my contacts on the loaner phone, so I couldn’t call anybody for days. Secondly, I had to go back to this store 3 times, because the staff didn’t know how to activate the new phone. They wanted to charge me for the new sim card, even though it wasn’t ny fault that the phone died. I had to fight for it to be free. And then when the clerk activated the new phone, she gave me a new phone number. So I had to go back, and have them undo the whole thing so I can keep my existing phone number. And then she forgot to put the cover back on it, and I didn’t realize it until I went home, so once again, i had to return for the cover. I made 3 trips to this place and it took up half of my day just to get that phone activated.

Tmobile must think people are stupid. The new pricing scheme shows the downpayment for new phones and then in tiny letters tell you that you are also committed to $ 20 a month for two years. That makes an iPhone around $ 550. That’s just plain crazy! My cholesterol medicine says $ 500 but I only pay $ 50 and would never pay $ 500! Same diff here… and the fact that they try to hide it is what really disappoints me. Now, your bill goes down but it basically takes two years to get whole again. Personally, I would prefer to have a contract and pay $ 100 for an iPhone (which will never last two years).
So…I went to Sprint. They were nice as could be. The plan is better (unlimited data versus limited), the access is the same, I paid exactly $ 100 for an iPhone 5, and my bill is as low as it would have been at Tmobile but without paying $ 500 for the phone

The two guys working here the day I went in with problems with my Blackberry (shocking, right?) were incredibly rude. They were dealing with another customer and problems with HER Blackberry, and when she left, they began to make fun of her. They did this for at least five minutes while I was waiting for one of them to type up my warranty information.
While the guy was was helping me did end up doing what I asked, I was shocked to see how rude they were about costumers in front of others. Then after the guy printed out my receipt and handed to me while still making fun of the other woman and let me stand there for 2 or 3 minutes before I finally said «Do I need to sign anything?» and he said «No, you can go.»
Umm, OK. Won’t be going back here when I undoubtedly have more issues with my phone. Sucks, because TMobile costumer service on the phone is great.