AT&T

Jesus is one of the newest Sales Person at AT&T La Brea office. He is the best Customer Service Employee I have ever met in all of the AT&T offices I have ever visited. He is genuinely Honest and friendly. He knows the AT&T Product very well that will you get the best deal that AT&T has to offer. Look for Jesus if you want to get the best deal that AT&T La Brea Office has to offer. I am glad it was he who attended to me during my visit last Feb 2 and on my fallow up visit yesterday Feb 23. He is an exemplary and superb person to deal with.

I definitely wasn’t a fan of this location after the few visits before. On my latest visits, I was assisted by Ann Terese who went above and beyond in helping me get things in order. It was a complete headache trying to get my iphone reset by apple. When I visited this location prior to my encounter with Ann Terese, I was assisted by someone who said he was the manager. He was no help at all. This guy was unable to assist me, and offered no alternatives or solutions for me. I seriously had no time for him.
I want to thank Ann Terese for helping me resolve the issues that I had trying to get my 2^nd line connected. I was about ready to give up. I’ll definitely be back when I have future purchases whether for personal or for my business.

Dalia Centeno the stores manager does not deserve to have this job. I truly feel she is the a person who has been corrupted through prejudice and an overall disdain for her position. I was the second person in the store and had to wait over two hours to speak with her. I will be honest usually have poor customer service issues with this store and company, but today was by far the worst!
I truly believe senior management has to step in and clean house. This store is being poorly ran and has to be revamped. I will say the gentleman who tried to help me, Eric, was better equipped and much more patient and empathetic to my situation. Thank you Eric, I hope when they fire Dalia you are able to take her job.

Ann-​Terese made the rate plans and phone options completely transparent. She wasn’t pushy about sales, unlike my experience at a nearby Verizon store, and she was super friendly. I HIGHLY recommend seeing her about any of your AT&T needs.

So I made another trip to my local AT&T store. I recently got a Google Chromecast to play games and stream from my phone to my TV. Its a lot of fun I would recommend to to anyone who enjoys playing games. The problem is that my new cell phone that I got in November is a bit on the larger side and a few games use the movement the phone in your hand (like a Wii). You can imagine the potential disasters of having my nice phone fly across the room. I went online and found out the basic requirements for the phone to be used with chromecast then tried to find a phone on ebay, amazon, etc. It made my head spin. So I contacted Ann R. who had been SUPER helpful when I purchased my phone over Thanksgiving. I texted her telling her that I needed a phone just to be used on WiFi to access games and streaming video for my Google Chromecast and that it needed to have Android OS 4.1 or higher and how much I was willing to spend. Within minutes she texted me back saying she had a phone that met my requirements and was within my stated budget. I went back to the store a few hours later and she had held the phone for me. Once I got to the store she went through the phone’s capabilities one by one and in what ways it would meet my needs. She also went through the other similar phones and explained why each was not a good fit for my needs. She even remembered details about our conversation over a month ago and checked my bill herself to make sure I had not incurred any charges in error. How many people would be willing to give customer’s their cell phone number? She provided me with concierge service which is something I have never experienced at an AT&T store before this (having been to stores in Ventura, Riverside, San Jose, West Los Angeles). Ann truly went above and beyond my expectations to make sure I got the perfect product for my needs.

The worst customer service you could ever imagine. I’ll be switching to Verizon thanks.

Terrible service. Really slow. It’s like waiting at a county hospital to meet with a rep…

Argh — AT&T phone representatives are generally unhelpful and shuffle you around mercilessly and eventually pass you off onto a supervisor who will only provide some assistance after keeping you on the phone for half your life.
Once again, Anne-​Terese at this local branch saves the day with her positive can-​do attitude, A+++ customer service, and genuine care & concern. She is at this point the ONLY reason I am still with AT&T. I wish everyone else who worked for this company fought as hard to keep their customers and make us happy.

I went to check my iPad that I bought at that place. All the employees were at the door talking among themselves. It looked that I disturbed them, and 2 of them told me to go to the Apple Store. I insisted that we check first my account and the iPad together. The least I can say, they tried to discourage me to enter further. Finally a person named Lindsey (she refused to give me her name, but on the receipt for a charger I needed and bought, it said Lindsey C.) helped me with a frown and a very unpleasant attitude. The transaction done she walked to the door opened it and waited for me to leave without answering my polite goodby. The star I gave is only because I can’t give 0 star, but I will never go back to that store and I’m letting people know… It seems that others had similar experiences.

Don’t even think about coming to this location unless you want to spend all day here. This people have no clue how to do anything to help you out with your service.

It’s like minus 10 stars! It’s ridiculous. Manager super rude, they just kicked me out and they don’t wanna explain a simple thing. Why att top managers don’t see that? I will go true all departments to make a justice!

Horrible horrible horrible customer service. Wait time 2 hours. They trying to sell something you don’t need. This place needs to be closed down. Don’t bother use another location.

WORST! WORST!!! If Your Old And Disabled don’t ! ! ! I must repeat don’t go to this at&t store «They Treat The Elderly As though we’ve out lived OUR PURPOSE, The Manager even poofed out his chest when i questioned should i take my complaints re: Customer Service, to at&t Dallas Texas Headquarters.

Horrible customer service. Literally just left and had Olga as my rep. Not only was she unhelpful and uninterested in helping me but she literally YAWNED in my face twice without covering her mouth. Apparently because I wasn’t a buying customer or unwilling to let her download the AT&T app on my phone (which she said she’d get «written up for»), I was a bother to her, which she made evident.
Note to management, fire this clown.

Longest wait ever !!
It’s 1:45pm daytime — not a busy store at all — however the wait time has been 30 minutes currently and there are still 2 people ahead of me — they seem to have some staff members just floating around and not doing very much but I along with 3 other people are waiting to be seen.
There is no sense of hurry or customer service — I will never return to this store again!!!

Been with Att since it was Cingular .A very good friend of mine
Runs his own corperate store. Unfortunately he was in a car accident and fortunately corperate Att has given him months to rehabilitate. This is part of my point here as well… The corporate folks are the nicest people ever. Its usually some
Rookie associate that causes 100% of the issues that management has to rub their noses in carpets until they get it, or get out.
So I walk in this store and it quickly turns into the same thing as every other time I choose that spot. They start disrespecting
immediately, and add heaping spoon fulls of rudeness when they realize I’m no commission potential as I have already
Purchased my device on line.
Nasty little shits they are and have never changed.
AVOID THIS STORE

I normally strongly dislike AT&T stores. Strongly dislike. So strongly it overwhelms me on a regular basis. With this in mind, I just had an extraordinarily positive experience thanks to Melissa! I was wary to go to this store based on the other reviews but was pleasantly surprised at how well I was taken care of. Melissa was patient, friendly, and got me in and out very quickly and with a smile on my face. These five stars go to her.

I have been having issues with my AT&T bill and customer service over the phone was NOT being helpful, so I decided to go straight to the store and get this fix.
I was sooooo lucky to be greated by Ann-​Terese at the AT&T store. She explained to me what the problem was and got on the phone right away to take care of it.
Although she run into the same issue I had, she went the EXTRA MILE for me and found out what the problem was.
She really lighten up my day with her positive and helpful attitude.
I wish all customer service agents were JUST like HER!
You rock Ann!

Well this is exactly the level of terrible face to face customer service to be expected from an ATT store. To make the wait worth it, the payment kiosk weren’t accepting payments. You’re kidding me right, so what are these workers expected to do prior to opening? Totally disappointed with their service. And notice the attitude on the workers.
Sorry you don’t enjoy retail work, and my business bothers you. But your payment kiosks don’t work and you had just opened. Yet, I’m supposed to be understanding of workers with no work ethic.

This Store has horrible customer service, do not come here!
We came here to upgrade to the iPhone 6, which should be an exciting time, right?
Wrong!!!
The woman that assisted us (Ann Teres)
was very rude and unpleasant. She did not allow us to answer questions and expected us to understand the procedure. She did not clearly explain the process of upgrading to AT&T next versus a 2 year agreement and did not offer solutions.
The entire sales process was painful and not a positive experience. I suggest going to any other AT&T Store in LA.
Such a shame to deliberately ruin a great experience like this.