Jos A Bank

The staff at this store is just so rude to potential customers! I walked in wearing casual clothes and they treated me like garbage. I asked if I could get fitted for a suit and they gave me a child’s size jacket and then told me «that I wasn’t suit material.» I went back one more time to just look and the mean lady who told me that followed me around like I was going to steal something. I would never, EVER, give this store business. If this is the only store you might as well go to whatever event in sweats and a t shirt.

Alaleh at JoS A. Bank helped me out today and I had an amazing experience. I absolutely hate shopping and trying on clothes of any type, but she made it easy and simple and fast! Alaleh is now my go to for men’s Suits! A++

We love the quality of the shirts and are willing to spend more for the high quality. However the buying experience at Los Gatos store was intimidating and humiliating. The store manager was very rude and defensive when we questioned about the size since it was our first time buying a dress shirt. Instead of treating us as customers, she talked down to us as if we were kids. They treated the big customers who bought expensive suits much nicer. Right when we walked in the store, we felt uncomfortable as the staff would visually scan us from top to toe and presented themselves as very cold and indifferent. They aim at getting the customers spend as much as possible, without showing genuine care for customers. The store culture needs a complete make-​over!

The associates and managers are absolutely amazing!!! My boyfriend is a groomsman in his sister’s wedding in North Carolina. The groom selected a suit for his groomsmen to purchase (in 4 different states). After going to Oakridge Mall and attempting to fit and purchase the suit, we were quite upset and frustrated having to deal with the Manager at Oakridge Mall. The suit is a must, so we carried on to the store in Los Gatos. I must say what a pleasantly reassuring experience we had. All personnel were eager to assist us and we now have a suit on order.
If you need to purchase a suit, GO TO THE LOS GATOS store! The right experience and wonderful customer service!

Went to Jos A Bank 3 separate times to look at tuxedo options for our wedding. The first time they couldn’t give us any information or show us anything because the people working that day didn’t handle this sort of thing. The second time we went to another location and the guy wasn’t listening to what we wanted. We told him we wanted grey suits and we were accenting in pinks it was a rustic wedding and he tried to sell us a red plaid cumber bun and bow tie. He had no suggestions of what we should use for our wedding and told us to come back in 3 more weeks when they had their new line of tuxedos (now that Men’s Warehouse owns them). Then we made an appointment to go back a month later to the original store and again they didn’t have what we wanted. The only grey suit they had to show us they did not recommend. When I asked them what else they had they just gave up and their only option they could give us was to buy the suits/​tuxedos. I don’t know anyone that would wear a light grey suit/​tux again so this was not an option. Half an hour later we walked into Selix and we got exactly what we wanted (no late fees for turning the suit in on Monday vs. Sunday), Tux, vest, pants, tie, shoes and handkerchief all for a lot better price than everything Jos A Bank offered us. We will never go back.

My husband went to get two suits fitted for alterations… We both completely forgot about them so we were glad to hear a year later they still had them… However, upon arrival my husband gave them his name and when they pulled them out they scoffed at him saying «oh these are last years models…»
I wish I could say it ended there.
In the fitting/​dressing room he overheard them laughing at him for coming in a year later to get his suits fitted.
Rude staff. Won’t be back.

While I have had okay experiences at other locations, I will not be back to the Los Gatos location.
When I originally purchased the suit and was discussing alterations, the gentleman assisting me assured me that my sleeve length was not too long and that I did not need them altered, even though I expressed concerns. This wasn’t the end of the world, but when i picked up the suit and brought it home to try on, I decided I really wanted the sleeves shortened.
I need the suit for a wedding next week and I called to see if Jos A Bank would be able to complete the alterations before my flight, a few days away. The saleswoman on the phone told me they would be able to do it and I fought my way through 45 minutes of rush hour traffic to get there right before they closed. When I ran through the door, the Assistant GM told me that the alterations could not be done on time and that the woman I spoke with on the phone was new and didn’t know the tailor’s schedule.
Anyway, she apologized… etc, but I was pretty frustrated to waste all of that time and still not even have my suit altered.

Buying suits has never been easier the ladies (Lynn/​Blanca) who helped me were all about customer service.
They listened to my needs answered every single question and gave advice.
Measured me for alterations and explained in detail how each would look and fit.
Assisted me in picking out shirts and tie to go with my choices.
They worked within my budget.
I purchased 2 suits, 2 shirts, 1 tie, 1 lapel pin.
I will recommend this shop to anybody in need of a suit.
The shop is located next door to Katsu. due to strict Los Gatos sign restrictions they have only one sign (frosted glass on window) and if a vehicle is parked right in front you will not see it.

I went here to get my Father in law suited up for my wedding. Alelha was helping us, and after working with her, I will never return to a Jos A Bank! Her customer service was fine, until she found out that we had a discount code that would essentially give us a 75% discount — after that her service offering went down the drain. I assume she was annoyed because her commission was also cut down, as she would disregarded my suggestions (to my father in law), and would roll her eyes at me. Really, WTH? I think I have a better grasp on the event — AS I AM THE ONE HELPING TO PUT IT TOGETHER! I didnt make a scene, but after my wife to be said «she was making horrible faces at you the whole time», and my father in law also made a comment, I felt the need to post!
As a sales «REPRESENTATIVE» she is representing the face of a whole business much larger than herself, or their Los Gatos store. it would be wise for her to mind that when dealing with customers. Whats even more eye opening is that this seems to be an ongoing issue. If you read previous posts you will see customer service issues as being an ongoing issue. Maybe Joseph Banks needs to send a training and HR team over and give these employees training and compliance on customer service… a class on «CLASS»!

We typically like this place, but a few of the employees have driven it totally downhill.
We wanted to get our groomsmen suits there for our wedding, and we were pleased with the selection. We initially worked with Shauna, who was extremely patient and kind. Unfortunately, she left the company and when it came time to order the suits, we worked with Blanca. She was always a bit rude and her customer service skills are clearly lacking — when she entered all of our information into the computer, she misspelled names and entered the wrong info 2 times before it was corrected. We knew there were going to be more issues with the order, and we were right — one of the pants came in way too short, and 2 of the jackets came in too short. It was so irritating that they couldn’t just get it right the first time! Blanca was never great at explaining the process to us, and we never felt comfortable working with her.
The newest store manager is nice on the outside, but her and Blanca seem to never want to take responsibility for their mistakes — she had a few rude comments, and she would constantly yell at her staff in front of us (so disrespectful and rude) — I felt bad watching that, since the two gentlemen are the best workers that store has seen (going to track down their names soon!). Since Lynn left, this place has crumbled. Sorry to say we most likely won’t return unless we need something specific and don’t have to deal with the staff.

There’s always some sort of sale here. If the sale isn’t to your liking or you don’t want to buy one suit and get 3 suits free (who wants 4 suits at one time!?), you can always wait until next week where there will be another sale/​promotion. Guaranteed.
The biggest problem with this store is their lack of staff. I went back here a few times to get my suite, try it on, get it re-​altered, etc. Each time, only once did someone greet me as i walked in the door.
Most of the workers are pretty friendly, but an older gentleman, whose name I believe is Frank, is amazing. He’s really nice and patient. This was my first higher end suit so he walked me through the different styles and remembered my name every time i went! He also made a bit of small talk, getting to know me a bit.
There was a younger salesman who wasn’t as courteous. I felt like he just wanted the business. Definitely didn’t even care to get his name.
I ended up getting a slim fit suit that usually costs around $ 890 for $ 250. I’m not sure who actually goes in and buys it at full price, but like i said before, wait until there’s a sale (there are TONS during the holidays) and you won’t be disappointed.
When I first went, there was a buy one, get 3 free sale, but i didn’t want to drop $ 1k just to get one thing i really want and 3 things a little more meh. a week later, there was a 70% off sale. Score. Done. Suited up. not quite legen– wait for it — dary, but self-​five worthy.

My husband was in need of a suit update BADLY! We came in for their fourth of July sale. When we walked in we were greeted by Ray. I praise him for having three peoples opinions and juggling them perfectly! He wasn’t rude which I know can be very frustrating when a man brings an audience. He even struck up a conversation with me while we waited for my husband in the fitting room. He had a lot of knowledge on the their products and current styles. I knew nothing about suits and now I at least feel a little more informed.
We got two suits which original cost 1200 bucks for under 300. Awesome deal. Their tailor was out of town so Ray gave us a recommendation. Thanks Ray!

Horrible customer service. Time-​consuming. Incompetent staff, and the tailor does not speak English. I will not come back here, which is unfortunate because I wear a suit and tie every day to work. Now my pants are too short, my sleeves are too long, and I have bad folds in the back of my suit.

The first few words that come to mind are incompetent, time consuming, and frustrating. Maybe this place is good for purchasing but it is horrible when it comes to renting. Should have known that there would be problems when hubby-​to-​be and I went in and they were missing one of two necessary books to pick out rentals (since you can’t see any of the stuff in person, you have to pick from tiny pictures and itty bitty pieces of fabric). We said we’d go to different store to pick stuff out since they weren’t prepared to help us. Sales lady suggested she at least put our info. into their GODAWFUL computer system so next store could input styles and sizes, etc. Well, the nice people at the Oakridge store wrote down the styles for groom and groomsmen and took groom’s measurements, but when she went to put them into the computer — nope, can’t modify a process that another store has started. We were reassured that they would contact the Los Gatos store and get them to input this info. Well, seems it worked since the L.G. store called to get credit card deposit a few days later. Only to find out today that none of the styles for the groomsmen had been entered. Several phone calls to get this straightened out and they didn’t even apologize for their incompetence! If you’re looking to rent a suit/​tux, do yourself a favor and STAY AWAY!!! If you’re willing to drive for good service, go to the one in Roseville (much better).

My husband was in the market for a suit and we were looking at different places to get one. Our first stop was Men’s warehouse. We wanted a gorgeous suit for a reasonable price. Men’s warehouse was horrible. I saw an AD for discounts at Jos A Bank and we decided to check them out. WOW what an experience! They had this massive sale going on 700 $ suits for $ 199 and if you spent $ 250 you got $ 50 off. Gorgeous wool suits, beautiful colors, great selection! Marke helped us and she made the whole experience a breeze. She was very knowledgeable about trends and made it so fun to dress him up and play with color combo’s. We had a great time picking out a suit there and paid ¼ of the price we would have at Men’s warehouse. Watch for their sales they are fantastic!

Lynn Mueller is the epitome of someone who exceeds expectations! I’ve been a customer of Jos. A. Bank since 1989 when I first walked their midtown Manhattan location walking to work from Grand Central Station. I loved the store and the product but did not need much more than that so customer service and/​or management was never an issue.
In 1995 I moved to Rockland County New York & frequented their Westwood New Jersey & Scarsdale New York stores, then in 2007 the one in Boise Idaho, and then in 2009 the San Jose location, all of which I find myself frequently dealing with & battling with customer service issues!
It wasn’t until Lynn crossed paths with us (thank you whoever placed her in the Los Gatos store!!!) that we have seen and once again experience not only the great product and price, but SERVICE!!! We longed for this since the Manhattan days. We live in Los Gatos since October of ’09 but have used the Oakridge store for shopping. My wife decided to stop into the Los Gatos store to buy me 3 shirts last year (one in which she really loved on me but was cut too large). Lynn worked above & beyond to satisfy my wife’s request on getting the right replacement. She started out by giving us the last floor model with what appeared to be a possible pin mark/​indentation but ended up being a stain and then Lynn had the patience, care, and endurance to find one from another store even though the original gift to me began almost a year before. Note: the unusually cut large one was in the box with all of its tags in my closet until we got the floor model due to my procrastinaton.
The best was yet to come. I have been a Johnston & Murphy shoe customer (also from the late ’80’s) of which Jos. Banks carries both the Melton Black & the Bordeux. My wife & I stopped in the first or second week in December to pick up the shirt, and I mentioned to Lynn that since my most recent J & M shoe purchase that one of the laces were damaged and that if I didn’t nip it in the bud I while the shoe was still new, I’d be too embarrassed to care and/​or mention it later and asked if she had a replacement shoe lace. Keeping in mind when most retail establishments pull in approx ¹⁄₃ of their annual business a couple of weeks before Christmas, Lynn said «I don’t have any extra pairs but I will contact the manufacturer and see if I could get you a couple of pairs for your inconvenience». I assumed she would never remember or care due to the height of the holiday shopping season.
Last week we received a phone call at home from Lynn asking for my wife to return her call.
Today after having breakfast in Los Gatos, my wife and I went in the store to «return» Lynn’s call. She being embarrassed that we stopped in (as opposed to calling) was just inquiring as to what exact J & M shoe I needed the replacement laces for! I reiterated that it was not urgent nor a big deal for me to wait a few more weeks and how I couldn’t even believe that she actually continued to care for REPLACEMENT SHOE LACES for a customer who made one little comment during the peak shopping time for her store!!! So of course Lynn being Lynn ran to the back to see what she could do and thankfully (for her driven customer service sake) found a Bordeux pair of shoes that were damaged that she could give up the laces from!
Thank you Lynn for restoring the excellent customer service that was once not even an issue with the company & thank you once again Jos. A. Bank corp. for placing Lynn into the Los Gatos store.

Came here for their scarf sale. they look very well stocked on most of their items (scarves were limited quantity. but there was a sale going on…)… definitely a place I’d considering coming to again. for my male present shoppings. :)