NTB-National Tire & Battery

Rip off do not go here for a state inspection. Will try and get you to fix things that don’t need fixing

I didn’t even make it to the store because of the terrible service over the phone. Called once, nice guy on the phone, he said he was helping a customer in the store and asked he if could call me back. Sure! Gave him my number and nothing. Waited a few hours and called back. The second guy rudely answered my question with «yea but you’re gonna have to wait because I have people here» and put me on hold. Um, no thanks. Too bad people like this who work in the service industry don’t actually understand what that means. Town Fair, who had nice and helpful employees, got my tire business.

Went back to them today. This time had a very good experience. Different manager, took the vehicle, took care of the tires, and did it in a timely fashion.

I originally had a bad experience here; when I got new tires a year ago they did an oil change, and something was wrong when I left; they didn’t put any oil in it! They drove out to me and put oil in, and inspected my car for free a week later.
Now fast forward a year later. I’m having issues with the tire and brought it here figuring it leaking, probably under warranty, fine I’ll come back just for that. It’s out of warranty so I started to panic (I can’t afford new tires right now even though I need them badly).
The tech working on my car, Joe, came back out and said that he found two used tires out back he could throw on for now, free of charge. They’re used, but I’ll get much better traction than my bald ones until I can afford to get them all replaced.
Oh, and they’re changing my oil again, for free!
They messed up once, but they OWNED it, and now I honestly feel that they’re here to help me, not just get money out of me. When I can afford new tires and the other work that needs to be done, I’m coming straight here.
Also worth noting, Jay is the manager who approved the free oil change, even though the problem was a year ago and there was no note on the account. Definitely took care of me today…

I only went to NTB because I had already paid for the alignment. When I left the premises however I was a whole lot lighter. 1) They almost forgot to give me my summer tires. 2) My mp3 player and prescription sunglasses were not in the car. Shame on me for not removing them but shame on them for employing such people. I can deal with the mp3 player but the sunglasses are extremely expensive! Beware of the thief @ NTB!

So don’t ever go to the NTB in Manchester. Waited for 2 hours to get my oil changed when I made an appointment ahead of time. They didn’t even rotate my tires or do the inspection like they were supposed to. I had to come out and ask if my car was done and a woman in the lobby said she had seen it sitting in the parking lot for 45 minutes and no one bothered to tell me that it was ready. None of the paperwork was filled out and I had the guy actually go out with me to my car to show me that they actually did even bother to change my oil. Then they asked me to «come back at a time that’s convenient for me» for them to rotate my tires. I told them that I already had an appointment that was convenient for me, and that was today, I waited 2 hours and I’m not going to come back. The NTB in Nashua is much better.

I chose NTB because they are literally less than half a mile from my office building. Not only did it take the better half of FOUR hours to get an oil change and inspection done, but they recommended that I get an air filter replacement (which wasn’t even that dirty), so I ended up paying $ 172 for everything. And they forgot to give me their $ 20 mail in rebate for the inspection.
I looked my coin compartment this morning, and I am 100% that I had at least five $ 1 bills in there (I use these to buy coffees, cigarettes, etc.) I plan on bringing this back up to the mechanics today, because while it only is $ 5, it’s still wrong to steal… I already got robbed enough yesterday!
I wouldn’t even recommend going here for tires — the only good part about my experience was this new guy who just moved up from Florida. He was very nice. The other employees were all in a bad mood, and treated me like I was shit on the bottom of their shoe.
Don’t go to NTB!

Abysmal customer service, avoid at all costs. Go to the NTB in Nashua if you would like to be treated well.
I had a failing $ 210 battery that was still under warranty, I came here to have it tested and replaced.
After almost 2 hours of waiting, the manager came into the waiting room and told me «Your alternator is bad, it needs to be replaced, would you like us to take care of that for you?» I was skeptical that an alternator would fail after 60,000 miles, so I took it home and tested it myself, all good! I took it to my mechanic and had him test it, no problems.
I went back to NTB and told them my findings, that I had the alternator independently tested and that it was fine. They showed me their «test» again, simply placing a volt meter on the battery while the truck was running, their volt meter was showing low voltage, their volt meter was clearly broken.
I went to the NTB in Nashua, and they were great! They did an ACTUAL electrical system test, with a complete print out showing that my alternator was operating within normal ranges, and that they battery was completely shot. They replaced it under warranty, no questions asked, and I was on my way within a half hour.
The manager at NTB Manchester (Al) could really learn a thing or two from his Nashua counterpart.

Went in for a tire replacement and alignment. I was told I needed new struts and shocks. Since my car is fairly new, this seemed odd. So, I took it to my dealership for an inspection. There was nothing wrong with me car.
DO NOT shop here!
DISHONEST!

I should have read the other Unilocal reviews (other locations) before stopping here.
The customer service here was nonexistent, at least for ME. Okay, I was shopping around for snow tires and I decided to stop at NTB since I was in the area, to get a quick quote for a set of 4 new snow tires for my sedan.
I walked in here around 7:25PM and no one was inside the showroom area with the tire displays. About 3 minutes later, the manager comes inside from the garage area, and says he’ll help me after taking a phone call (ringing) and handles a customer call for 5 minutes, understandable. After this call, the phone rings again and it’s a buddy on the phone and he chats it up for another 5 minutes. Meanwhile, a couple walks inside the showroom (they have a vehicle already in the garage) and they stand at the other side of the counter. The manager gets off the phone and decides to help the couple who just walked in, while I’ve been still waiting for almost 15 minutes to be helped. He promises me, he’ll be with me when he’s finished with the couple who again just walked in. You promised to help me over 10 minutes ago! WTF???
NTB of Manchester NH apparently does not need my business, so I had enough and walked out of the building and took off. No customer service at this location. On another note, I purchased a new battery at NTB in Natick, MA several years ago with prompt service and no issues.
I’ve decided to get my 4 snow tires at a local family owned and operated tire garage in New Boston, where I’ve done business in the past with friendly attentive service and competitive tire prices.
NTB just lost a potential sale, fail.