Verizon Wireless

Got my phone upgrade yesterday, had the pleasure of dealing with Paul Binder, Mgr. he took care of my concerns and excelled me thru the phone buying process

You gotta go during an off time or be prepared to wait. But the customer service is awesome. Very patient and helpful. I’ve never had anything but above and beyond customer service from here. Sure the prices are expensive, but I love the customer service I receive and never have any issues with my cell service anywhere.

What a terrible experience. After paying WAY too much to upgrade to an iPhone 6 I unfortunately had to use the «insurance plan.» At $ 220 a year with a $ 200 deductable, I have bought a new phone. Really? That’s insurance? What a hassle. I was at the store for two hours waiting for my information to transfer.

BUYER BEWARE!
I wish I could give this place negative stars. I went in today to port my number over from Sprint and get a new phone. The customer service rep and I discussed my needs, found a plan and phone that worked and we started the process of moving things over. As soon as things started moving along, he told me that my trade-​in phone was all of a sudden worth less than he had told me and it would cost me an extra $ 100 to switch to Verizon. I called him out on this bait and switch and asked to see a manager, who basically told me «these things happen» and I could just leave if I didn’t like it.
This bait and switch business practice may be standard operating procedure for the store or it could be just plain ignorance but I won’t give them my money because of it.

Arrogant staff and long waits for service. Strongly suggest you go someplace else.

I went in to get a new phone upgrade and was greeted which was nice. I had to wait about 25 – 30 minutes to actually talk to someone after that. Laura helped me with my phone and NEVER HAVE I WORKED WITH SUCH AN AGGRESSIVE SALESPERSON.
I had to tell her about ten times that NO thank you, I did not want the screen protector. She said i was getting them at a discount price if I bought the phone with the protector and car charger together as a bundle, but there was no way in hell I was gonna pay $ 20 for a screen protector. I was planning on going right down the street to five below and buying a phone case and screen protector. She still was very persistent about me buying a phone case and screen protector, telling me I would surely break and ruin my phone if I did not purchase these things. I kept saying «No, don’t worry, I am going to get those things later, I don’t want to break my phone either.» She kept becoming more persistent and even aggressive. I thought she was going to do something because she seemed so annoyed and mad that I wasn’t buying the phone case and protector at that moment. She proceeded to say «Well everyone breaks their phones without the protectors and cases and you don’t want to have to pay hundreds to replace the phone,» and I even showed her my old iPhone in perfect condition, telling her I took good care of it and never had to replace it for the past two years.
Anyways, with a lot of persistence and stubbornness on my part, I finally made it out of the store alive without spending about $ 100 extra on accessories that I didn’t need. Laura DID NOT LISTEN to what i wanted, and she also made me feel very uncomfortable, which are not good traits in a salesperson.

From the very first day till today, every time I walked into this specific store, I was very satisfied with the service and great help I got there. The staff are attentive and very professional comparing with the other verizon stores (trust me, according to my own experience, I would say this stores service is wayyyyyyyy better than the other ones). And one doesn’t need to drive up the lil mountain (mall of nh) to get his service. So I would say I will definitely continue coming to this verizon store;)

I went in Friday night and spoke with a consultant about a new phone and bluetooth. He was helpful but I told him that I think the $ 30 upgrade Verizon charges is ridiculous considering how much the phone and service cost. I told him I was going to find the phone he recommended online cheaper and come back and buy the bluetooth from him since he took the time to explain the hone features to me and he works on commission.
That night I looked online and didn’t find much cheaper. So I went back the next day and requested the same salesperson. When he spoke with me I let him know I was going yo buy the phone and bluetooth from him but asked him to through in the case for ($ 40) free. He said he couldn’t do that. I asked to speak to a manager since I had always had something given to me for free in the past since I had been a Verizon customer for over 10 years. He went to get the manger, it took her about 10 minutes to come over (unacceptable) and started with «So Kim what do we have going on her». I explained to her what I wanted and once again expressed my unhappiness about the $ 30 fee. She was full of excuses for the fee, she was rude, and basically told me to go buy the phone some place else.
I guess I should send her a thank you note since Radio Shack was in the same plaza. The phone I was looking at in the Verizon store was $ 280 before a $ 50 mail in rebate. The SAME phone was $ 150 no mail in rebate at Radio Shack! It would have been $ 50 if I had made it to a special sale they had that morning that only lasted to noon. I got my phone, case (better color selection than Verizon had), screen cover, and bluetooth for $ 157. I am still going to get the $ 30 fee on my Verizon bill so my total cost will be $ 187. There was no wait at Radio Shack. The staff was very knowledgeable and helpful.
Summary $ 260 for just phone and upgrade fee at Verizon store $ 187 for phone, case, screen protector, $ 30 Verizon BS fee and bluetooth (with none of that on sale)

Short review: The wait to be helped was longer than it should have been however the service was great once I met up with Justin.
I agree with the previous review that more staff would be helpful but there is a balance between plenty of help during busy times and too much during slow times. It’s probably best to call the store and ask when the slow times are to try to avoid this. The wait to be helped was my only gripe.
I was just picking up a phone on my employer’s account and Justin was very helpful in getting me all set up. He seemed interested in making sure I got the right accessories and didn’t try to push anything I told him I had no need for.
My experience was a good example of how the help you get can overcome some small issues. I haven’t worked with anyone else at the store but asking for Justin will be a safe move.

Went to store to correct a problem. Our phone did not pair with the car. We were told that certain makes of cars do not pair and we could buy another phone at regular price or wait two years or get a new car. We called Verizon and learned that it wasn’t in «discoverable mode.» It still doesn’t go to discoverable mode when we get in the car but we can go to settings, bluetooth, settings again and put it on discoverable mode. Sure beats getting another new phone or a new car. Our friend knew more about our new phone than the guy who helped us at the store. Terrible experience.

Verizon Wireless should have a rule. Have as many tech support people available as salespeople. This store has no problem working to sell you a phone, but to support your service. Um, plan on staying awhile. «Well, you can call tech support.» Um, no. I drove 20 minutes here, and didn’t plan on spend on waiting up to an hour to get tech help after being confronted by 3 salespeople in the first 5 minutes of arrival. It wasn’t an isolated event.
Overall, VZW is pretty decent. However, it has really slipped over the years. If ATT and the others weren’t criminally bad, it would be an easy switch to make. Right now, being the best mobile phone company is like saying you are the smartest kid in the dunce class.
So, after replacing my phone for the SECOND time in less than two years, they didn’t replace my SIM card. Ya, the one with all your personal stuff in files. Sent where? Who knows? Was their concern? No. Was there any attempt to right the situation? No.
At least I will commend them on being quick to replace the phone.
If you are considering VZW services, some are OK. At all cost, if you don’t can avoid VZ Navigator, it is now a joke if you can use Google Maps. Bing «Search» can’t find locations that have been around for 50 years in the same place. I would say, and I travel A LOT, Bing can’t find 50% or more of the places I search for. I usually go to Google Maps to look it up, because it finds it 95% of the time. Voice Command in VZ Navigator? Completely useless. 2 out of 3 times, if not more, it does not work. Do the same command in Google on the same phone? it almost always works.
VZW’s brand is on reliabilty. On calls, it has held up. However, on phones and applications it puts forward, it falls far short of the mark. Sorry, VZW, if you are going to sell it, support it and make 3^rd party meet quality standards.