French Riviera Spa

I am giving this place 4 stars for a few reasons. First being the classes, more specifically, Lamar. It’s insane to me how much I get withdrawals when I miss more than a few days. He pushes you and sometimes you think he’s lost his mind, but in the best way possible! Eventually you get to the point where you can do those things that once seemed crazy, and what an awesome feeling that is! He also has some of the best music that really keeps you energized and engaged.
Next would be the members. I’m loving the friendships I’ve made here. We all encourage each other and cheer each other on during those tough classes. This is something I’ve never really experienced at any other gym. These relationships definitely keeps me coming back.
Lastly, the price. You really can’t beat it. For me, it is such a steal because I get a super awesome workout several days a week. I’m in the best shape of my life and it’s not killing my wallet. That’s a huge feat.
That being said, I wish they’d do a little more maintenance on the class area. It really is an awesome space and keeps a lot of the members coming back!

It is not even worth a star. I called to cancel after 11 months of the membership and they told me my membership is yearly so I shouldnt be worried but guess what. I have been charging for another 3 month and yearly fee as well, and then if I want to cancel I also need to be charged for another month. I am filling a complaint with TN dept of commerce and highly suggested everybody who is having trouble with them to do it to protect consumer right. Also, they are taking advantage of the fact that english is not my first language. They said you just need to filling here and this is for your membership information. I was not informed it was a contract or there was agreement in next couple webpages and not even a checkbox for agreement. Now they charged me 104 bucks for yearly fee + 3 months overcharged + another 34 + for auto enrolled yearly fee+ another month for cancellation. What’s more, I will have to mail a cancellation and cancel fee to cancel. If they didnt do this for consumers, I would have recommend people to go there and after my school I would have signed up again just because I live in memphis and I used gym a lot. But the way they treat consumers doesnt deserve it at all. Seriously, some other people I have talked to is filing a class claim of lawsuit. DO YOUR RESEARCH BEFORE SIGNING UP.

I used this gym since the 24 Hour Fitness in Memphis was far from where I was living, and wasn’t that great. This gym has a couple locations and I finally settled on this one since it had a cardio movie theater which I would usually enjoy having to myself and it would get me to keep going for a whole movie which was great; downfall was they played the same movies a lot. There were tanning beds, that like most tanning beds aren’t always the cleanest, but I believe it was included in my monthly so no complaints there. It’s an unpretentious simple place to just workout without frills.

Buyer Beware ******
These people will lie directly to your face to get you to sign an agreement with Paramount Acceptance. I am still being billed for the club in Cordova that closed the middle of April. Absolute thieves. Find somewhere else…

A good gym for lifters! Pretty bare bones as far as amenities, but decent equipment. Not the cleanest, and most of the cardio machines are in need of attention. Tight quarters at peak times. Trainers are available, but can probably do just as well saving your money.

Initially, I was very excited about getting a gym membership here. The staff seemed somewhat friendly, but the biggest thing was that it was close to my house and the monthly payments were somewhat inexpensive. The staff wasn’t great to start off with, the equipment was old, and the exercise classes few and far between. The gym itself was just not in great condition. Then comes the billing …
I was told that I had to sign a year contract and couldn’t cancel before then. Ok. I understood that. It has to do with them having an outside billing service called «Paramount Acceptance.» Once the one year contract ends, they start charging you on a monthly basis. I waited my one year to cancel my membership (as this was what was in my signed contract) and now they have charged me $ 25 as a cancellation fee plus the next month’s rate!!! I also had to fax or email a letter to the Paramount Acceptance to get out of the monthly membership even though my one year contract had ended.
I am very disappointed in this gym and I encourage all people to beware of this business. They really do try to squeeze every penny out of you in the end …

I wish I had listened to the reviews here on Unilocal.Everyone said it was impossible to cancel properly, and they are correct. As a caution because of the reviews here, I confirmed before I signed up about the cancellation policy. The representative that executed my contract told me there is no cancellation fee, only 30 days notice is required. Now, my location has closed and I am still being asked to pay. Then, when I try to cancel, they say that there is a $ 25 cancellation fee (on top of the 30 days for the next month, on my closed gym, that I have to pay to be current). So that’s $ 50 to cancel AT A CLOSED GYM when I was told it would be zero. What! The guy officially LIED to me. They say that if there are other gyms within 15 miles, you cannot get out of your contract. Who wants to drive 15 miles to the gym? I signed up specifically because there was one 5 minutes from my office. Do not, under any circumstances, sign up with any location of French Riviera. Trust me, go somewhere else with legitimate professional business practices!

I am absolutely not a fan of this company as I really feel like I was ripped off with the membership and the location close to me is so bad. I did go to this location a couple of times and do find that it is much better. If the company was better I would probably give this location a 3 or maybe even a 4, but this company is awful. I hope for their sake they fix the other location and the management at that location and come up with better plan options.

The gym itself is nice. It is big, pretty clean and open 24hours on the weekdays.
however, it frustrates me so much how it was so simple to sign up. It barely took me 10minutes. However, to cancel the membership, you have to call the 800 number, wait for them to mail you the cancellation form, and then you have to mail $ 25 cancellation fee. Also, this is all required a month before, or you are charged another $ 25 for next month. How ridiculous. I called them a week ago, and still have not received my form to cancel membership.
I really enjoyed the fitness class and woman-​only workout room but this membership and cancellation process should change.
There is another gym that just opened which is way cheaper and I think I should’ve waited before I signed up with this place.

We Loved It!!! My Husband is in the Army so we are in Transition to moving to our New Duty Station in VA, visited Friends in Memphis. The Manager Jay was very nice & helpful & gave us a Guest Pass for our time in Town! The other Staff was very nice too; Kim gave us a tour & Nick gave us great Tips!
They have a lot of great equipment along w/​a huge room to do abs/​dancing (when no classes are being held), women only room, cardio theatre room!, tanning & massage beds!
We just wish we didn’t waste money & 2 days at ‘LA Fitness’ & that they had one near Fort Lee in VA!

Meh. I only joined this place because my ex-​boyfriend made me. It was cheap and he was cheap. So now I’m locked into a year contract.
First, it smells. A lot. Second, it is always crowded with men who grunt loudly while lifting weights and high-​fiving each other. Thirdly, the equipment is not in great shape. And lastly, it just seems dirty. I can’t wait for my contract to end… just 6 more months to go… ugh.
The only saving grace is that they have a women’s only section… the only place you’ll find me.

Above all, the customer service was average. The manager was really nice when I came to try out my free trial. Heads-​up, though, they will literally text you once or twice a day asking when you would like to come tour (which I found a little intrusive) when you sign up for a trial.
The facility was ehhhh… And the weights are. just as heavy as any other place.
If you travel a lot for work, like myself, a membership is probably not for you, as they only offer month to month after you’ve completed a year contract.

I really like this gym, my preferred one is the Poplar/​Highland location, as they are open 24 hours during the week, and with my crazy work schedule it is easy to find time to go. French Riviera has 5 locations around the Memphis area, and they alternate their class schedules so that you almost always have time to make it to one class in the Memphis area, which is my favorite thing about them. I really like the All-​in One class with Stephanie at the Whitehaven gym, and the yoga studio at the Poplar/​Highland location. They seem to have plenty of machines at every location for the amount of people that are there when I have been. All the employees are nice, and make you feel comfortable with your personal fitness level. Overall, I enjoy coming and taking classes and working out, and have no complaints!

Working Treadmills… Oooooooooooh where are you working treadmills!!! Probably no where near this place. I go to University of Memphis Gym which is smaller and has a large amount of people that work out there and I never have a problem finding a treadmill.
Even if they fix this problem I am going somewhere else when my contract is up because the staff is rude as well.

My boyfriend decided to try this gym out with his friend that is a member a couple weeks ago. He had a visitor pass the first time he went with him and he really enjoyed it. A couple days later he decided to visit again with the same friend and had another pass. An EXTREMELY rude man at the front desk refused his pass because he had visited only a couple days ago. I believe my boyfriend told me he said something like you wouldn’t visit the same restaurant and use the same coupon two days in a row would you? Why would someone refuse a possible new member to their gym? French should really look at who they are hiring. They lost a possible member! Apparently a girl at the front desk was going to let him through but this guy stepped in and was just bashing my boyfriend. How low do you have to be to deny someone who just wants to visit a gym. Seriously, what a jerk. Do not visit French if you’re looking to only visit before coming a possible member. Atc is way friendlier and a better price!

I have gone to a lot of gyms over the years but I think this is my favorite. They have a lot to offer class wise something different every night however I do miss their kickboxing class. If you like dance check out Brandon’s class on Thursday… a lot of fun. There is a women’s only exercise area which I love, cardio movie theater, spin class, and boxing area. Also, the staff is great always super nice and helpful same goes for all the instructors

Front desk agents need to be friendly and say, «hello» at a minimum to all guests when they walk in. Desk agent today did not even look at me. Some of the equipment needs servicing. Bike I was on today was loose. That is an easy screwdriver to the thing.

This gym is a nightmare, especially their personal training services. Their training manager is very enthusiastic, will get you signed up and then tell you that a trainer will call w/​i 24 hours. Sure enough, the monthly charge of hundreds of dollars began appearing on my statement but getting a trainer to actually return my phone calls after that was another story. I was shocked to be treated this way after paying such an enormous sum of money for premier services.
I’ve been cycled through multiple trainers who have been unreliable and sporadic in their communication. Most are part-​time employees, and getting someone to train you around your schedule is impossible. It all revolves around when they feel like coming to the gym to train someone. Typically I’ve had to cancel my own plans in order to find a time when I could use my training sessions.
These are not «professional» trainers, they are kids who are super fit and will count your sit-​ups for you but do not approach your fitness needs as a professional who takes pride in his/​her work should. For the most part, they just hang out with each other and compare bodybuilder glamor shots of themselves (I’ve LITERALLY had to stand at the desk waiting for service until this guy stopped looking at his own selfies long enough to help me).
In short, this was a waste of my time and money. They say there’s nothing I can do to get a refund. But since the sessions are already paid for and I can’t get a trainer who has time for me or will even call me back, I contacted my credit card company and they’re giving me a full refund on their end. Thank goodness.

New machines & great fitness classes. Upgrade was needed… Love coming to gym now!

I am a French Riviera member. This means that I have access to all 5 locations of FR in Memphis. That said, I only go to this one when the Union Ave. branch is closed. Thankfully, this location has really great hours and a private women’s section, but, it also has its share of problems. The main issue is, exercise equipment breaks down, and the fix doesn’t arrive. There is an elliptical in the back of the cardio area that has made a loud clanking sound when in use, and a few movements into it, the large plastic beam in the middle comes off and slides over your foot, onto the floor. This machine has been left like this for over 3 months now. Then, there are the treadmills that turn off randomly, which can be very dangerous and make someone fall backward and hit their head. I am speaking from experience. Thankfully, I was able to catch myself on the rail and not fall backward when the treadmill turned off, but I was merely walking. A runner may not have been so lucky. Upon complaining to the staff, I was told that this happens from time-​to-​time, and there is nothing they can do, because there are too many machines and the breakers are overloaded. Of course there is something you can do – call an electrician and get your issues sorted! It would be easier to overlook/​avoid malfunctioning machines, but each member pays $ 30 every six months for a Maintenence Fee. This gym is simply not delivering on what their customers are paying for.