Appliance Specialists Service Company

Update: after I tried to serve Bill and found out that his address was a fake I realized just what a pro he was. So I called from a different phone and scheduled another repair. He again told me many lies and elaborate stories and told me how he could give me a discount if I had cash. He told me how «the wife doesn’t know about cash ya know» then he may have thought about how shady that sounded and changed it so he wasn’t hiding money from his wife but how he paid cash for her birthday Yukon unlimited… wow that makes me feel better Bill… maybe the IRS should know this information! Anyway… I set up the fake appt so I could serve him for my day in court and it worked beautifully! I think the others affected should come to the hearing and serve him as well and get him shut down! Or set up your own fake appts.

STEER CLEAR — he ripped me off. Made me pay a large deposit on a part. Cashed my check within an hour of leaving my house. Said he would be back when part arrived to install it. Three weeks later, he still hasn’t come back. I have had to pay another company to repair my microwave. Called him and THREE different times he has told me he will drop a refund check by. Today, he even went so far as to take my address down and said he was 2 miles away and on his way and never showed up! He won’t answer my calls now. Total scam. Bet he never even purchased the part. He likes to claim he is in the hospital and that is why there is a delay. WHATEVER.

I really hate even giving these clowns one star, as it’s an insult to the star. I called Appliance Specialists one month ago and had my dryer «repaired» by Steve. He seemed pleasant enough and said that the dryer should run for several more years with no issues. Here I am, four weeks later, and after contacting the company, I was assured that they were proud to stand behind their work and would be at my home between 1pm-​2pm today. Now that they’re an hour later, I called and was hung up on. When I called back (thinking I might’ve been disconnected), I got their voice mail box. So much for customer service or common congeniality. These guys are the worst I’ve ever dealt with and how they stay in «business» is a wonder. Please beware!!!
UPDATE!
I left the above review yesterday, September 18^th. Today I’ve had a service technician from Wright’s Appliance Repair come to my home to repair the dryer ASS-​Company had supposedly already fixed last month. This new technician found that the person who’d just worked on my dryer had cut a couple of electrical cords within the dryer which caused a domino effect of issues with the machine causing it to fail. I stand by my statement of «Beware!» and highly urge prospective clients to consider any alternative to Appliance Specialists.

OMG, so glad to find this company (if that’s what you call them) here to review. Never even thought to look for them on Unilocal.I can’t believe the same thing that happened to Amber H, happened to me. I spoke to Bill on the phone. Found him on Craigslist. He seemed so nice and professional and knowledgeable. We talked for quite some time and I gained enough confidence in him to go ahead and book a service call. He claimed he was sending Steve, his best repairman, yada, yada. Low and behold, no one ever showed up. I waited and waited and finally called and like Amber, he was rude to me, played dumb, didn’t know what I was talking about, etc., and told me I was rude and hung up on me. Before he did that, he said he didn’t even want to work with someone like me and told me to take my business elsewhere. Really??? Stay clear folks.

Called them off craigslist. They were suppose to come for service call and the service tech didn’t show up. When I called there number to ask if they were running behind. I got chewed out by the office number that he was at the bank and was canceling my service call. Very strange has this company is ran. DON’T USE. On craigslist they go by Appliance Repair Specialist and have this number.

TERRIBLE. Don’t waste your time. My husband called these guys to fix our dishwasher 3 days before a big dinner party. We both rushed home from work to meet the scheduled technician at 5:30; the tech never showed up! My husband called the company, and someone who called himself a «scheduling guy» answered a cell phone, super abrupt– said he was too busy in the line at the bank to help coordinate the details and pretty much hung up on my husband. My husband thought they were disconnected, called the guy back, only to hear the guy call him «rude» for interrupting his time at the bank, my husband apologized, and they guy said it was too late and he was cancelling our appointment. Seriously? Your company no-​shows at a job, insults customers, and then cancels our appointment? Wow.