Mesa Affordable Appliance Repair

I would not use this service again, I was charged $ 250 to replace the thermostat thing on fridge and not given an itemized receipt even after asking for one.

I called this company because my Kenmore Elite dryer was leaving what looked like burn marks on my clothes. After a little research on the internet, it sounded like the issue was due to the drum support rollers being worn and causing my clothes to get pinched between the drum and the back of the dryer or the rear felt strip being worn. I watched a you tube video on how to do the repairs and it seemed pretty straight forward, but I wanted a professional opinion and someone with more knowledge than my ten minute internet search to perform the repairs.
Their website looks very professional and even provided customer testimonials. Based on the site, I thought Roy Hill would be my repair guy. I called Sunday to schedule an appointment for a service call. Although I didn’t ask for same day service, I was told that a Sunday service call would cost $ 130 plus repair costs or I could wait until Monday and it would be a $ 70 service call that would be free with repair. Sounded good to me, so I scheduled for Monday between 8−10am. (Website does say, right on the homepage, that weekend appointments are no extra charge, though.)
One positive note was that my repair man, Richard, did call me about ten minutes before he showed up and showed up on time. It went downhill from there…
He took the front panel off and shined a flashlight inside and told me three of my four drum support wheels, plus the pulley roller needed to be replaced. Everything I had read online said to replace them as a set. I asked him to remove the drum and check my felt band around the drum to see if it was worn. So, he did, and he said he didn’t know and asked me several times if I thought it was worn. I have no clue what a worn felt band looks like since I’ve never seen what a good one looks like. I told him it didn’t look worn to me and was very secure on the drum with no torn areas, but that he may need to replace it. He didn’t seem to know much about the felt band, which made me a little nervous that I was going to let him perform the repairs. He stated that the band just fits snuggly right on the drum and when I told him it required a high temperature adhesive to secure the strip, he had no idea. He put the dryer back together and told me he would call me in a couple hours once he priced the parts and give me a repair estimate, but I just needed to write him a check first for the service call… made out to him personally. I just thought that was a little strange.
So, for the part that really gets me… the estimate…
To repair 4 rollers and under pulley roller piece: $ 368.54 — $ 70= $ 298.54
Or
To repair above and include felt seal: $ 496.77 — $ 70= $ 426.77
…I figured I could buy a new dryer for that much, or just find a local company that could supply me the parts and I could attempt to fix it… didn’t look too hard from the online videos Kenmore puts on you tube. Well, I did drive up the road to an appliance parts company and purchased the whole set of 4 drum support rollers, pulley roller and replacement belt for a whopping $ 35.98 after tax! My husband and I finished the project in an hour. Sorry for the loooong version. I always appreciate some details on a poor review to consider if it is really legit. I am sure Roy Hill is a great repair man. This experience I had just fell short.