Ulta

Browsing through makeup and skincare is always exciting to me but visiting this Ulta was a dismal experience.
Not only were the shelves disorganized and half-​empty, most of the testers were either all used up or looked like they had been sitting out there for ages. Their skincare selection was laughable and there was no makeup remover at the mirror stations either. The nail in the coffin for me was the poor service (or lack thereof). The girls working here looked like this was the last place on Earth they wanted to be at. I’d never seen more unenthusiastic, miserable looking employees! They neither greeted us nor offered help and talked to us in monotone voices as we were checking out at the register, no smiles.
Unfortunately, the only thing this Ulta has going for it is the convenient location. Sephora is the way to go!

Eight Year old products on shelves! Beware! I bought two boxes of hair color to touch up my roots. The application bottle broke when mixing, thankfully I had a second box… same thing! When i called Clairol, I read her the number on the bottom and the product was manufactured in 2008!!! With a three year shelf life it is still 4 – 5 years too old!

this one is big. i went to get a hair tool — they are upstairs, fyi. no one was there to help me find the 1 i wanted. but i found it in the end. downstairs is where all the make up is. i come here all the time because i have a points card. good location too. i luv ulta!

One of the biggest Ulta stores I’ve visited. The workers were friendly enough. Some products were misplaced or didn’t look as if they were placed properly in their spots, but that’s a small matter.

This store is awful !! It’s not well kept, shelves not fully stocked, kinda dirty and products all over the place… in the wrong place !! Staff is horribly rude. They are not knowledgeable on their products, they are not helpful and frankly a bit lazy. This was an annoying and overall TERRIBLE experience. I will never return. Watch out for the staff, they roll their eyes when you ask certain questions.

Empty shelves! Ignorant customer service. I was really surprised to see Ulta in such sad condition. It looked deserted and lonely. I was actually looking for nail polishes and after trying to find somebody who can help me I only found some bored security guard. After a while I was pointed to go upstairs were I found strange empty shelves with just few OPI polishes! Never seen anything like that. There were two ladies busy with themselves at the cashier but none of them paid any attention to me. Just sad. I wonder why. This is such a great location, they should do something about it!

Don’t get me wrong, I love Ulta, and I will continue to shop in their other stores.
My friend and I spent some time here, combing through a few boxes of clearance nail polishes. After go through the song and dance of signing up for their rewards program, the cashier rings up the nail polishes, and they read $ 0.01. Sweet!
Turns out, I’m not «allowed» to buy them. «These are for the salon,» she says. Huh? You have four boxes of nail polishes in your store for sale, and none of them are actually for sale? She tries to ring up my friend’s nail polishes – same deal.
Seeing as how this was their fault by mislabeling and doing poor inventory of their stock, I thought the woman would make an exception and charge the sale price of $ 3.99. I thought wrong.
«Yeah… you can’t buy these. Sorry.»
Their «customer service» leaves something to be desired… spend you money elsewhere on Lincoln Road.

I do like Ulta and I always had a great experience in other locations and when I read the reviews from this location in Lincoln Road it was hard to believe… But YES and YEs their customer service sucks a big time.
I had an appointment for 2pm at their salon and after standing in front the salon register for long few minutes and having eye contact with the manager and not even a «what I can help you» that is very bad not even a hi. So, I had to chase another associate to help me and I found out that the technician was not coming to work and NO one called me to re-​schedule.
Suck a great professionals that is why your location has suck a bad review. A guest next to me agreed that today they wasn’t a great experience, I guess not today but if you have this kind of manager I cannot blame the other associates.
Go to sephora as other comments they are much more professionals and the technician she was very good but as good as her Miami has a bunch.
No more business to you and I hope YOU that is reading my review, think twice about buying there, buying is not only a product but a customer experience. learn that

Ulta has become my go to make up store since it is so close to where I work. I like to think of it as between a Sephora and a Walgreens. They have higher end brands such as BareEscentuals, Tarte, Smashbox, Urban Decay, and Stila. However, they also offer less expensive brands such as Maybelline, L’Oreal, NYX, and Revlon. Whether you’re in the mood to spend money, or conserve your cash, you can’t go wrong at Ulta.
Another great thing about this store is the upstairs that is dedicated to all things hair. Ulta offers salon professional hair products that are not normally sold in stores. They also carry a plethora of hair styling products as well. Upstairs also boast a salon, which I have yet to use, but I may have to try due to the great prices.
Is Ulta the classiest makeup store I’ve been to? No. But, does it get the job done when needed? Yup!

The worst customer service ever. Don’t waste your time or money. Zero help and the employees rather be on the beach than to help you. Go to walgreens or cvs instead.

It’s always nice to have access to all of the products this place carries, I’d rather shop here instead of a drug store. Sephora will always be my first choice, but Ulta will do in a pinch! It’s location on Lincoln Road is great.

Terrible service and really the help doesn’t know what they are talking about!!!
Great for tourists, NOT locals!

Being that this Ulta is the closest location to me I give it an extra star. It has several of the things one may be looking for but they are never fully stocked so put on your lucky panties when you visit. Also be prepared to be lurked by the security as if they are selling Prada or something! Anyway, I’m obsessed w/​makeup and hair so I give Ulta as an organization two thumbs up, this location gets one thumbs up.

The worst customer service ever!!!
After years of being spoiled by Sephora, last Sunday while visiting my best friend in Kendall, we decided to make a quick emergency stop at ULTA to get eyeliners. BIG mistake! We got there at 8.54 pm and were received by two girls that looked almost disgusted to see us. I smiled at them and explained it was a quick stop. «I just ran out of eyeliner». I asked for a waterproof one with a smudger and they took us to the ULTA section, of course we couldn’t find it there. We looked at the Benefit and Smashbox area with no luck either, and ended up picking two from Laura Geller (same color and price) because they were rushing us out (they close at 9).
The whole transaction took us barely 10 mins, and there wasn’t a single smile from them, and when I asked which was better, Laura Geller or the other brand she was offering us, the sales girl said they were both the same price (?). Oh well. We paid and left. Up to that point I didn’t even care, two unhappy sales girls weren’t something I was gonna complain about. I just took my boxed eyeliner from the bag they gave us and left my friend with hers and the receipt. Next morning when I’m about to do my makeup I open the brand new eyeliner just to find it with the tip half used and nasty eyeshadow marks all over it. Ew. There was no way I was putting that near my eyes, I didn’t even want to touch it. I carefully put it back in its box to go exchange it whenever I made the 40 min Brickell-​Kendall drive again. So, Tuesday afternoon I decided to leave work early, got stuck in traffic for over an hour, stopped to say hi to my friend and by the time I finally made it to the store I realized I didn’t have the receipt with me. «No problem» I thought. I’ve made exchanges without a receipt before, even at drugstores. But guess what? Not in Kendall’s ULTA! The not so helpful girl at the cashier (who by the way should do a better job with her makeup) gave me a patronizing look when I told her my story and replied that she was sorry to hear that but unfortunately there was nothing that could be done without a receipt or a rewards card. I very patiently explained her my friend must have the receipt but if she could check the last transaction on Sunday night, scan the barcode or even check the cameras she would see that i bought it there with another one, exactly the same color and price. She just kept her patronizing tone and told me that unfortunately, there’s nothing she could do. So, I asked her if after they sold me a damaged $ 21 eyeliner I was supposed to keep it because I didn’t have the receipt with me? And her answer was «I’m sorry but we can’t control what our customers do with the merchandise while they’re in the store». I asked if that meant they were aware they were selling damaged goods and she finally smiled and said that she was sorry but there was nothing that could be done without a receipt. So I told her that she could just keep the eyeliner, I didn’t want it anymore, and left it on the counter.
Needless to say I was fuming! On my way home I called the store and asked to speak with the manager but guess who they put on the phone? The exact same girl! I recognized her sarcastic voice! And the answer was the same, no exchanges without receipts. When I asked where was that stated, on a website or if there was a sign on the store, she said «It was on the same receipt you lost». How convenient!
At that point I was beyond mad. Could it be possible that a national retail company had such limited customer service policies???
So this morning I called the ULTA store in South Beach and asked the same question, and there was a completely different outcome. A very nice gentleman told me that I could definitely exchange the eyeliner with or without the receipt and he profusely apologized for the bad time I had in the Kendall store. He offered me to exchange it at the store in South Beach however, since I left the eyeliner on the counter of the Kendall store I had nothing to exchange anymore. Whatever.
What I just wanted to prove was that this lady who supposedly is the manager of the Kendall ULTA was basically someone unwilling to help. I wasn’t asking for my money back, not even for store credit, I just wanted them to replace the product I had already purchased for another one in the conditions they should’ve sold it in the first place!!! I understand the fact that she could be tired and maybe underpaid but if you can’t handle dealing with people then the answer is very simple. Look for a different job! I really hope she kept my damaged eyeliner and that she finds a good tutorial in YouTube and learns the right way to apply it. As for me, I’m never again setting a foot in that store or any ULTA. They should know better who they are hiring to do their management.

This store is the best! Even though customer service is not that great I’ll still go and shop. The cashier gave me a 20% discount and I got everything I needed from that store.
They have all the brands from hair to skin to nails. I love getting my nails done there

Dear Ulta–
You had a chance to beat out Sephora to be my go-​to makeup store. Being that Sephora’s customer service has gone way beyond annoying, I really wanted to like you, but you dropped the ball.
Waiting for another store to open, I popped in to check out if my favorite brands where carried, the prices, and to see what the atmosphere was like. As soon as I walked in I realized the security guard was following me. I felt like I was being hunted! I couldn’t think of why she wanted to follow me, I am clean cut, a trendy dresser, and I wasn’t carrying any bags. I even struck up a nice conversation with her, but no luck, she still wouldn’t leave me alone to let me browse in peace. After circling the whole store with her hot on my tail, I felt so unwanted in the store, I just gave up on Ulta completely and walked out.
Being that I am a professional that loves looking good, you just lost a pretty good customer right off the bat. Oh, and the tall beanpole employee doing ballet stretches while talking about how un-​hot Justin Timberlake is to the rest of the too-​bored-​to-​work staff wasn’t helping the situation either.
I’d rather deal with Sephora or go to an upscale department store, at least there I get great help, and they never chase me out.
Regrettably yours–
Amanda

This is a lower end Sephora. I’m not so sure I would buy any makeup from here as their employees are not quite as knowledgeable as those at Sephora or any department store however, I did get my nails done upstairs.
That was a 4 star experience. For $ 25 they will do OPI gel. Tell me where in South Beach you can find that price? Good luck getting back to me on that one! The quality was excellent as it is two weeks later and my nails have not chipped one bit. They also have an extensive wall of colors to choose from. This is my new go-​to nail place! Request Maria!

They have a good selection and decent prices. I have had good experiences with the staff on several occasions.
I went earlier this week to replace my mineral make up. As soon as I walked in the door, I was asked if I needed help, and the gentleman went and got my replacement make up for me! Then at the checkout, the woman was super friendly!
I left with a smile on my face!

While in Miami, I learned a pretty good lesson. Waterproof makeup. Yep, you kinda need it — unless you go au natural, which is good too.
Ulta carries all brands from Department Store Brands down to Drugstore Brands, for the right price. They even have a decent fragrance department which is like aromatherapy for this girl. I didn’t wanna shop all day, so we popped in quickly for the things we needed.
They had the cover-​girl all day lipstick that I’ve been wearing, but in bright bekah red. It lasts all day and was worth the money spent, not to have to worry about it.
I also picked up some waterproof liquid mascara which was pretty amazing as well. I can pretty much go all day with my new selections, which is purrfect for a girl like me.

Really like the convenience of this location. Two floors of everything you need for total pampering. My daughter and I were looking for a few specific items. The way this location is set up is strange with all the lipsticks regardless of brand all together in one aisle, then mascara etc… I found it difficult to find certain brands.
Most of their products I find to be higher priced unless it is on sale. From bath products, cosmetic’s, personal care, skin care, dryers, flat irons, perfumes, yes they have it all. You can do some serious damage in here. We walked out spending $ 300. Crazy but we did purchase some expensive perfume that was brand new that I could not find anywhere for my daughter. She also found a curling iron that was on sale for a very good price, amongst other items.
When we went back down stairs to pay, the cashier had very pretty highlights in her hair. I asked her where and who did them. She told me a guy’s name upstairs in the salon. I was trying to inquire about pricing and she was not helpful at all. This would be a two star simply because of the service she gave us but there was a very friendly lady upstairs who was very helpful.
You walk into a store, spend this kind of money to be treated like crap. Um hello, I worked for this company when they had two stores in the Chicago suburbs, and I can tell you this is not what they are about, Normally, they promote their salon and give great service. Funny thing, is people treat you different depending on how you are dressed etc… We had shorts, t-​shirts on, no make up, yes I know scary but hey money is money.
After her very rude, unhelpful demeanor, not sure I would go to the salon just because I have a bad taste now. She needs to be spoken with as she is not a good example for the company.
Also, really Ulta I am so tired of every single time I purchase something I am asked about the stupid magazine subscription. You have been doing this for many years, geez, can you offer something else maybe?
I will return to this location and can only hope she never takes care of me again.