Sean Donaldson Salon

WARNING! CUSTOMER BEWARE! PATRONIZE THIS SALON AT YOUR OWN RISK!
IF THEY CAUSE SOMETHING TO GO WRONG, YOU ARE ON YOUR OWN!!!
****If I could give no stars I would have!!!
I was having a manicure when the manicurist’s hand slipped and she knocked over a bottle of red nail polish. The polish spilled all over my new leather handbag, which was next to me on the seat space below her table top. The manicurist took an attitude and stated «YOUR PURSE SHOULDN’T HAVE BEEN THERE!»…as if it was my fault! I could not believe what I heard.
When I asked for something to quickly wipe off the polish, the manicurist attitude sucked… she said she had another customer waiting. Effectively, I was on my own! She ignored what she had caused and continued to rush through to finish my nails. I had to sit there with my right hand trying to clean off the purse, while the manicurist continued to polish my left hand, ignoring the damage she had just caused on my cream colored bag… I was working feverishly trying to remove the red polish from being permanent, if possible, with one hand.
I spoke to the two people at the front desk informing them of what had just happened. I asked that someone come and give me a hand. One came right away, sat next to me, for about two minutes trying to get the polish off the handbag, and then left to go back to the desk because she said they were busy! She ignored me and did not return.
I am very calm and easy going but I was appalled that I was left to fend for myself trying to mitigate the damage, and by the attitudes displayed by the employees.
Before leaving I asked for the names of the two front desk people and the owner of the salon.
I asked that they contact the owner while I was there. She was identified as Dianne R. (last name withheld)
She was not available.
Over the next period of time, I tried to contact Dianne, which was difficult. She eventually responded and acknowledged the issue and damages. Dianne told me to submit my receipt for the new bag and she would either compensate me or turn the claim over to her insurance.
I have her voice mail on my phone acknowledging this. I volunteered to give Sean Donaldson or the insurance company the damaged bag. It seems she decided that she no longer wanted to put a claim in, and when she realized the cost of the bag didn’t want to compensate me out of the business either. She immediately stopped taking my calls and responding to my messages.
I have given «Sean Donaldson» every opportunity to rectify this situation and the damages caused by their negligence. I have been very patient.
P. S. SEE ROXY M’s COMMENTS ABOUT THE POOR ATTITUDE!

I’d like to start by saying that the customer service/​front desk at Sean Donaldson Salon is TERRIBLE, The receptionist always answers the phone with an attitude, and are very snappy. You’ll feel like you’re just bothering them every time to make an appointment or if you call in with any question. There OK with hair but not worth it with the overall experience