Hickam Federal Credit Union

I have had an account here for around 8 years. I took own a loan and shortly after moved to Los Angeles. I have been banking with JP Morgan Chase which is NIGHT and DAY. Hickam FCU makes is nearly impossible to get people on the phone, extremely hard to transfer money into the account from Chase. The Android/​ios app stopped working with no support for over a year and the webpage app is not mobile friendly. I could go on and on about the negatives. I will never bank with Hfcu again, they have a complete lack of awareness to new technology in the banking world.

One star because they never answer the phone. The mobile app is horrible and the automated phone system doesn’t do everything it is suppose to do. I was on hold for 30 mins and never got to a real person. I always have to physically go to the bank in order to do business that is supposedly available on their website. But in order to do online banking, you have to call them or fill out some form, which means your information isnt secure because there is a paper floating around with your information on it. Worst credit union Ive dealt with when It comes to trying to do financial business from home.

Wouldn’t recommend opening a saving account for your kids here unless you keep making transaction to it. My kid spends the cash he receives as gift, so he never puts it into his savings because it’s a waste of a driving trip for only $ 10-​$ 20. Turns out this bank charged my kid $ 10 a month for not making any transactions so a total of $ 70. I always thought leaving an amount over $ 100 would be safe but I guess I was wrong. Going to close his account and ours as well. It shows they don’t value their customers, even the ones that have bank with them for almost 10 years.

I love the service here. I’m relatively new to credit union banking (only been a member for 3 years or so) but man, it makes me wonder why I ever had a regular bank account before.
Free checking/​savings with dividend returns (albeit at a LOW rate), free checks, free notary, free cashier’s checks, free money orders… did I mention all this is FREE? No nickel and dimeing you like at most banks.
If you can get past the membership requirements, I would DEFINITELY look into getting a credit union bank account. Although there aren’t many branches, Hickam FCU has a network of shared branches throughout the US where most basic transactions can be handled (deposits, withdrawals, loan payments, etc).

I am glad there is a Hickam Credit Union in Mililani! You can become a member if you live in Mililani, work in Mililani or if you’re an employee of Hickam. They have great rates for loans and interest rates on your checking/​savings account. Plus it is always great when the service is fantastic. All of their employees are friendly and helpful. I have a savings account and car loan with Hickam but I have a checking account with HawaiiUSA but I can do share branching at Hickam. Talk about killing 3 birds with one stone… Deposit into checking account, deposit into savings account and paying for my loan! Although the only downfall is that the line can get very long! Especially on payday!

I was so stoked that I was finally a Hickam employee because I could open a checking and savings account with Hickam FCU. But when my mom and I got there, the lady helping us told us that both of us could have opened one because we live in Waipahu. Weird right? I’m still stoked to be at Hickam nonetheless.
But they have great interest rates on both checking and savings accounts. 0.25% for checking I believe. I forget how much for savings. But there’s no minimum to open a checking (can I get a chee-​huuuuu from all you poor people like myself out there).
The customer service was really great. The tellers are friendly, the staff is friendly, heck even the customers are friendly. I noticed, too, that the facilities are very clean, and I like that they open until 6 p.m. on weekdays. I don’t get home until around 5 p.m., so it’s nice to have them open until 6.
it wasn’t very crowded when we went, so we got helped very quickly. They explained everything so well, and I feel like I made a wise choice opening up accounts there.
Unilocal 365: 038 of 365

I love this bank. From when I was teenager I didn’t had that much money so my mom told me to open a savings here and you only need a balance of $ 25 dollars. This is a family oriented place with people that remember your name and treat you like family.
I always see the same faces when I come here. Natasha, Tomoko, and Kevin. They always give excellent customer service. If I had any questions or concerns they would warmly give you an answer.
This branch has a modern look and is always inviting. Parking is never a hassle. Watch out for the mass crowd of high school students on Wednesdays and Fridays.
Overall customer service an A+.