Ross Dress for Less

This place can be a hit or miss type of store. Some of the clothes here are really nice, but you have to hunt for them. Though on certain days it does look like a tornado passed through the store. The prices are reasonable, considering that the same brands might cost double the price at Macy’s or Sears.
In addition, the store also carry other household items (such as hampers, food containers, and furniture), car accessories, and even toys for the little kids!
I give the store four stores for the great clothes that you can find, the prices, and the helpful store employees (though you have to hunt them down, they are usually in the front or by the fitting rooms). They lose one star for the consistent tornados!

Ok. First Review. this place made my head go « Unilocal!» … geez this place ! nothing wrong with the items they sell, stuff that is affordable. but the employees I had the anti-​joy of meeting. First I tried on some clothes. the lady took them and put them on the rack and counted them and then gave me a tag of how many I had (normal) … when i was done I wanted 3 items, so I tell this lady i am taking three of these, she looks at me grabs them all and then puts all on the rack but the ones i wanted but she hung on to them (as if she wasn’t going to give them to me), I was like «can I take those? She says «take them, I mean your going to buy them so you are going to take them right .lol» … I’m thinking (foul things) but i say «Uh Thanks»…
second at checkout, the Cashier rings my items up and we finish the transaction (normal) then she just floats away in her mind while i am waiting for her to give me the receipt (yea I could just rip it off the register but i was going to respect that she was the cashier) .what does she do when I ask her about the receipt? She points to it still attached to the register without saying a word as if saying «just rip it off the register stupid «lol … guess it is there policy to not hand the receipt to the client? anyhow … I was happy with the stuff I bought although I know they need major customer service training ! wow. just wow.

Alright, I was a bit reluctant to write this but it’s getting pretty bad. I’m a regular at this store and they make it quite obvious when there is a change in management. I gave 1 star for the improvement in wait times and amount of cashiers they put out when it gets busy.
As for the missing stars, I’ve been nudged and scooted multiple times by team members who were re-​stocking and I was «in their way.» I’m not a needy shopper and rarely ever ask where certain items are or assistance during shopping, so I’m not sure how helpful they would be. But I had a 3 bad experiences with cashiers who do NOT like their job. No eye contact, no «hello, nothing. And when I asked about a stain on a shirt, she didn’t say a word, turned to the manager and asked about the «mark.» The manager goes, «PARDON ME?!» Without looking up, glances at the shirt, and mumbles something. I told her I’ll get it anyway. After leaving the store, I had to come back because the same cashier charged me for the same blouse twice. When I stood in the RETURNS line, I got the rudest look from her and the hand gesture that implies «what?!» And she motions me to come to her. Apparently she didn’t believe, so she had to double and triple check. I told her I don’t have two of those blouses. She told me «I need your license since you just bought it.» So I remained friendly and did what she said. No «sorry» or any conversation came from her, again.
It’s unfortunate because we all love Ross, who doesn’t?! But if you hate your job, find something else. Boo on the manager who only mirrored the actions of her employees.

I love Ross’ for their prices (obviously). They are, for the most part, like any other Ross’ location as far as products go. I either find lots of awesome things, or I find absolutely nothing. Aside from that, the store is usually kept neat and organized.
The reason for the 3 stars is simply their speediness of checking out, and on one occasion, their customer service. No matter what time of the day I go, there is usually always a line at the register. Whether there are 10+ people ahead of me, or I’m the second person in line… it takes a lot longer compared to other locations like the one in Kaneohe. I went to the Kaneohe store the other day and was hesitant about waiting in a long line… but it surprisingly went really fast. That doesn’t happen at this location. Also, on one occasion, I was being rung up and the female helping me out kept taking her time, talking story with another female worker. –_​–
All in all, I will keep coming to this location simply because I do love the finds and it is close to where I live… but I feel like maybe they should hire more help to keep up with the demand.

I love Ross but this was the first time I shopped at Mililani Ross.
I had a full cart of items.
I pay for items and the cashier says, «we ran out of bags, we didn’t get our shipment.»
This was really inconvenient especially since I had tired 4 year old with me.
We had to go back and forth to the car.

This ROSS location is located in Mililani Town area, near Starbucks, Subway, Foodland and more. Inside the store, as I walk in, I am always greeted, which is by the way, nice. =)
The store is organized, as I can easily find what I am looking for whether it be clothes, shoes, toys, housewares.
Parking can be hard at peak hours though, but they do open at 9:30 am and open late, so many opportunities to beat the mad rush. but it being right next door to 24 hour fitness, sometimes can be rough.
The employees here are always courteous and friendly AND HELPFUL! Which is a top key for returning customers like myself. Will always frequent this location every week.

This Ross is usually crowded, no matter what time you go. Also, their organization needs some work. There’s usually things thrown everywhere and that doesn’t make shopping fun when you have to walk through a crowd and items on the floor.
Employees are usually nice & helpful I guess it depends on how busy they are.

I actually dread shopping here because of the crowd and the price isn’t as affordable as I remember years back.
This place is pretty much a hit or miss when it comes to name brand bargains. You just have to be there at the right time to get an awesome name brand piece at a better price.
The workers are fast, just your typical worker, most are not very friendly, but does a good job.

You can always find a deal at Ross as long as your willing to look. Sometimes sizes or styles are not always there but if you do stumble upon something that fits your style… buy it cause it probably won’t be there later or at another store.

This Ross location is located in the Mililani shopping center. During peak times parking can be hard to get. I have been to other Ross locations and have found them to be very organized with lots of variety. This location however was the complete opposite. The moment you walk in it is messy, merchandise is all over the floor, things are out of place. I found a couple of things that I was looking for but had to really search for it.

So close to home, I can’t get enough. I love coming to this location to find some new treasures or whenever I feel I need to unwind after a long days work. For the most part, it’s an organized store.

Usually when I shop here the lines at the checkout is super long… I was the only one standing in line & the security, a mgr. & a sales clerk were in the front by the checkout… Only the security looked up & informed the mgr. that I was waiting to be rung up but she continued to talk to the sales clerk… Finally the gal came to ring me up & I mentioned that the mgr. on duty had no sense of customer service & she agreed… I gave this a 4 stars because the cashier was very friendly & she totally understood how I felt! She needs to be commended for great customer service as she didn’t call the next customer in line like most Ross cashiers do… She waited till I actually walked off! Great job on the cashier’s part & poor judgement on the mgr. on duty who’s not aware of customers waiting in line!

I love this place. I get most of my clothing (especially work out clothes) here. My primary complaint would be that other customers have no concept of personal space, but that’s more of a cultural thing than a store thing.

Being a big time bargain hunter, Ross is one of my go to stores when I need anything for my kitchen, bath or décor. I’ll look at the clothing every so often but rarely do I find anything that I would wear. Their «designer» things whether it’s shoes or clothing have that «made for discount» and not the same as what you’d find in a regular department store. The seams are not nice and finished, most of the shoes are generally not the same as what you’d find in Macy’s. That said, I do like to shop for kitchen, bath and décor.
I had my first experience buying hair moisturizer a couple of weeks ago. I’m careful to buy only stuff have have the safety seal intact. I bought Carol’s Daughter Monoi hair moisturizer because I love her shampoo and conditioner (they smell great too!). I was excited to try it out but when I unsealed the container, the content smelled old, not at all like it’s suppose to! So I went back to return it. I was surprised that the cashier did not ask if there was anything wrong with the product! She just took it and gave me my money back. I mentioned the smell but she didn’t seem interested at all. They probably put it back on the shelf! So WARNING, whether the stuff is sealed or unsealed, it could be rancid or someone else may have touched/​used it before you! Yuck!
My three stars if for the great stuff I have found over the years in kitchen, bedding and décor.

Wow the prices are awsome here. Walmarts shorts not even as good as here for same price.
They have 55 or older discounts on Tuesdays, but im not over 55.
Yes, most prices are 50 to 70% off.
Parking was next to 24 Hour Fitness in Miliani.

Two stars for ²⁄₅ times you can actually find anything decent in Ross. Of the two times I got a real good deal on a Chaps sweater… still with original tag of $ 59 for only $ 0.49 cents!
(See photo)
Second deal was for a Fossil jacket sale price $ 70 for only $ 4.49. And a tank top for one dollar. My husband is too funny he offers to pay and got so surprised to see the total was under $ 7!
These results are not typical… I just got real lucky I guess. Or it could be few days ago I stepped in dodo twice! Yup that did it lol.

My wife loves this place. I like it. So… it’s an «A-​OK store: 3 Stars.
They sure have great prices, though because they are a kind of an outlet type shop, they don’t always have a selection of great quality or style. And some sizes (like my 2XL and my wife’s a woman’s size 2) they don’t have a large selection. They appear to be the most popular on Island.
It’s a great place to visit if you’re in the area. Look around and you just may find something in your taste, price range, style, and SIZE. Our sizes appear to be the most popular, therefor… not a big selection.
They DO have some other things. OK, a LOT of other things to entertain you with, but I go there for the clothes, not the half-​broken products on the shelves. Let’s keep an eye open for a good deal though. You’ll find something you just can’t live without… (sure).
I know, I know… I need to lose a lot of weight to fit into a Large again… though one potato at a time. Right now, I’ll accept a simple XL. I’m not doing so bad and I still look pretty good for a middle-​aged man. It’s just hard to find my size because there are so many of us Big Boys on Island.
Listen to me: stop in. If not this particular shop, then another one. There are a few on Island and you’ll find one near you for sure. Cheers!

Since my last review in 2010, this particular Ross Store has indeed improved. The lines, although sometimes long, now seem to move at a decent pace and the store seems a little more well stocked and a little better kept.
Parking is still a hit or miss at this location, especially during the day or right after work. But, it you don’t mind a little late night shopping, both the parking situation and the lines get better the later it gets.
I’ve found many a good deal at Ross, including name brand shoes in my size (4 ½) and cute accessories and toys for my fur babies. Also a great place to accessorize your home when you’re on a budget. You may have to hunt for your bargains but it’s so worth it, especially when you realize that you spent way less than you would have somewhere else.

So far this has been the best Ross I’ve been to in the Hawaiian islands. I’ve never seen so many Ross stores in the last two weeks.
I took five items into the dressing room. That’s a large number for me. Usually it’s two. So it’s a good indicator.
Friendly staff.

Ross earned an extra star with their understanding staff and great return policy!
I bought a pair of sandals from the Ross in town but, to my dismay, they were DIFFERENT SIZES! 7 and 7w… so it was a little disappointing to try them on but an understandable mistake.
I headed back to the Ross in Mililani to return them, hoping and crossing my fingers that they would take them back– even after I had scratch most of the tags off and did not have the receipt. Yeah, I know… not the best consumer decision!
But the staff was super understanding after I explained the situation and luckily they had another pair of the sandals they could get the barcodes from.
I bought another pair of «school shoes» and walked out a happy customer! THAT is how you earn business, folks!