Abercrombie & Fitch Outlet

I went here all excited because I’ve worn AF since high school and was surprised to see they actually have an outlet store. That excitement went down south pretty quickly after I got in.
You think you’re getting a deal but you’re better off shopping at the clearance section of their website. You’d get the real thing there for cheap! The quality of the shirts in this outlet store is NOT the same as in the actual retail stores. Case in point: their polos. It feels different to the touch (feels like Old Navy quality) and the tags are different. I have a ton of AF polos and they all have the same tags below the collar: big rectangle and stitched.
The merchandise here are made specifically for the outlets. Don’t waste your money for their «deals.»
my $ 0.02.

Waiting for my wife to try on clothes, resting on a small bench and was told to get off… Have some love for us +1s Abercrombie!

First impression: Rude, pretentious and straight-​up not helpful store manager I have ever met. The store manager is named Roman or whatever, and he told me he’s been working at Abercrombie for 7 years. I’m surprised that even after 7 years, you still can’t manage to even treat your customer with respect. I came in to return my item (bought it just 2 days ago) of no tags or receipts, and I did my research that you can return your item by presenting a school ID or driver’s license, and if they can’t do a full refund, store credit would apply. Note: I didn’t throw away my receipt, I just misplaced it. Anyway, I came to do just that, and this rude manager straight-​up told me there was absolutely nothing they or I could do. I even showed him the return policy of what I read online and he ran my ID and said there was no purchase made in the store. You must either be a liar, or completely blind, because I wouldn’t be this persistent if I didn’t buy it here.
Nonetheless, I left the store and called customer service to report the issue. Ultimately, customer service told me that the store manager is responsible and makes the decision. The store manager, «if he wants to» to give a refund or exchange would do it, but if not, you’re pretty much screwed and setting yourself up for horrible customer service. Good luck with anybody willing to put up with the trouble.
Save yourself the trouble and go to another Abercrombie and Fitch, one with better customer service.

Nice guy helped me get a fitting room today, didn’t catch his name. No one helped me get the bikini I wanted on the top shelf because I couldn’t find any workers on the floor. They were either at the cash register or fitting rooms. Lots of sales, but nothing really caught my eye.

Bad service!!! been waiting in line for 15 mins.(just me) and all 5 employee on the floor cant even ring me up. if im the manager. ill get rid those 5 that work today

The service here is hopeless.
I went to return a hoodie .
Bu the lady at front desk, who claims to me a manager, straight away rejects it saying «for some reason»
she cannot take it back.
I asked he what is the problem. the tags were intact, i had a receipt with me,
I asked her why does she feel that it was not in good condition, because it was not worn, it did not have any stain, or it was not torn, and the hoodie does not come in any package otherwise I would have kept it in that packet.
But she refused saying some thing that she doesn’t know what was the condition when it was bought, very rudely she shoves us off saying there was a big line waiting behind,
I don’t know how am I responsible for that line ?
Thanks to RUDE customer service, I wanted to buy some clothes there which I would not be buying anymore,

Everything looks so outdated. Some of the styles never made it to the stores.
Ugly colors and prices are higher the the website or regular stores. I will not return to this outlet.

The idea of an A&F outlet made my wallet whimper when I first heard about it, but my trip down to Milpitas was pretty disappointing. I understand that the point of outlets is to get rid of unsold or «second» merchandise, but every single thing I found on the men’s side was stamped «IRREGULAR» with black ink, and still more expensive than when A&F runs 50% off clearance sales.
I’ve never really been sold on outlets as a whole, since I usually find better deals digging through clearance at their full-​line counterparts (25 bucks for a tee at Diesel on Santana Row, 30 for a button-​up at Superdry at Valley Fair… look harder, people!). The Great Mall as a whole was a big meh to me, but the A&F outlet (and sister Hollister outlet) were both pretty disappointing. We’re getting one in Livermore with the new outlets, so maybe I’ll be able to find a better selection there.

A&F is one of my favorite destinations to buy casual clothes. Prices at this location are good and the staff are helpful. No complaints.

Came in the store for the first time ever in hopes of finding some clothing I was looking for. I walked around browsing all the stuff they had in store. Walked out about 5 mins later because of how unbelievably messy it was in there. Clothing was just in one big pile on the tables in the back. Unorganized clothing on the shelves and everywhere else. I don’t know if they recently had any huge sales or if they were understaffed but whatever the reason was, they should really organize the place.

I like to shop in this A&F outlet since sometimes (not all the time) I can find some good deal. I don’t like the lines, so I try to come here on the weekdays instead of weekends. I must say most of the time I get pretty good services from the staffs.
Note that some Unilocalers commented the service is not very good, from my experience, you will find A&F’s staffs are angels comparing to another store ‘5.7.9′ which located in the same mall. 5.7.9’s staffs AND managers are the worst in the entire Great Mall. I would not recommend any of my friends to shop in 5.7.9.

I have really mixed feelings about this place. Some days I find great items at a great price. Other days I find really not-​so-​cute items for a raised price. It is definitely hit or miss with this place.

Oh… my…
These are the words that go through my head every time I step into this A&F outlet. The quanitity of clothing in stock is overwhelming. If you’re an Abercombie girl, you will go crazy here. All the shirts in the back clothing racks are only $ 4 or $ 7. Many times, an item will even be cheaper than its marked price. This is one of those «treasure hunt» retail stores. I will often times spend hours just at this A&F. Best prices for A&F clothing hands down.
Warning: If you want to try clothes on, you will most likely have to wait in line. Sometimes I see girls trying on hundreds of things with their moms constantly bringing them more things to try on. It can get overwhelming to search 30 minutes for clothes by digging through those huge piles, only to have to wait another 15 minutes in line to try them on, and another 15 minutes in line after that to buy them.

Oh boy, this store always smells so niiiiiice… (star one)
The last time I shopped here was all for free! This is due to the fact that when I came here last Black Friday, I got me a $ 100 gift card. Oh yes! (star two)
Although shopping at this Abercrombie and Fitch is pretty convenient because it’s close to a main entrance at the Great Mall, their merchandise is most of the time in disarray. (no star for that one). Not to forget their style is limited to street/​casual clothing, if it’s found on the floor or on top of other items not folded, it almost appears trashy :-(
The staff is attentive and friendly. When I am shopping for clothes and there seems to be no one to be found to assist with sizes and fitting, I get bummed out. This store has enough staff (except when it’s Black Friday!) and they all appear well-​dressed and to like their jobs. (star three)
I am not sure how often new designs arrive in this store but A&F always has pretty neutral color schemes which I like, so I am surely going to come back to this store. The store in Valley Fair and Stanford I don’t seem to like as much as the one in Great Mall.
Still, I cannot get over the fact that A&F stores smell so dreamy…

The staffs are friendly, especially the guy that was helping me at the register, we were chatting the whole time just like friends… unbeatable price, too.

Long lines at the check-​out but they insist on a single cash register. Here’s my tip open another cash register when the line have more than three customers waiting. Fitting room: long line. The other two fitting rooms are filled with boxes and seems to have been transformed into a storage room. Another tip: Boxes belongs to a warehouse or the backroom not in the fitting room. The whole store looks like Ross — unorganized and everything is a mess.

Damn I thought I was totally over Abercrombie in high school. 5 years later and guess what, I find myself coming here after work WEEKLY.
Pros:
–Huge
–Smells good, not strong like the regular stores. Plus I love smelling the clothes after I take them home
–Cashiers and greeters are always friendly
–Most of the time, 9.90 and 12.90 tops are additional 50%!!!
–Wait long enough and the more higher priced items will be marked down further
–Several times, items rang up lower than the tagged price
— 2 for $ 10 bras!
–Random, amazing finds (ie chunky knit sweater/​cardigan for 14.90 that was regularly priced @ $ 200)
–Since regular A&F does not carry sale merchandise, all the clearance ends up at this outlet within months.
–Recently they’ve been passing out 20% coupons and scratchers that can be used on your entire future purchase
–The quality and style of the clothing has really improved
Cons:
–Small selection of men’s clothing
–Men’s clothing are excluded from additional 50%
–Large piles of clothing on tables that require a lot of digging
By the way, the music isn’t really that bad. Stop being dramatic people

DO NOT GO THERE!
Does anyone from A&F even care what kind of service they give to their ‘valuable customers’?
I was there on Sunday and should just say this:
This place gave me the worst customer service ever!!! No exaggeration!
Twenty some minutes line, because out of so many employees on the floor just two associates were on the register, one of them on the phone and actually not helping the line.
I asked one of the fitting room girls if they have more register people to call for help — the line was roughly ten people before me and as many behind me. All she did is to just toss her hair left and right and upside down (really!), did not make any contact with anyone despite the wakie-​talkie hanging low on her behind…
My turn finally came and at that point there were two boys (extra) behind the register talking to each-​other. They started taking people too. My register girl asked me politely if she could help me. As I left my items on the counter and got ready to pay, she left the register and went to help someone else on the side of the plot. Came back, got some papers, went there again. While I was waiting, the boys processed two or three customers each. My girl came back and after I insisted she helps me, she started saying ‘I am sorry, I am sorry’ and went to help that other person again.
I asked her why she asked to help me if she had someone else, I would have been out the door already if I have went to another register… One of the boys –Seth — I guess a supervisor told me ’ Mam, do not harass my employee!‘
You get the picture! Ridiculously BAD service, lazy people, no ethics, bad or lacking communication, rude and disrespectful (I wonder if they even know what ‘ethics’ means) associates.
WOULD NOT GO THERE ANYMORE!!!

This place has a little bit more lighting than Hollister (which isn’t saying much) but it’s 10 times louder and the clothes are literally packed in so tight that you can’t flip to look at them, you have to remove them off the rack one by one then decide if they’re right for you. Panic attack city. Couldn’t handle it– Walked in and out. Next time I’ll bring Xanax, a flashlight, and earplugs…

I HATE this place with a passion. It’s not that the clothes here look like they can be washed a total of three times before all the threads will be showing (or for that matter, are manufactured to have all tears in them). It’s not that I know that I will never have the washboard abs of their models. (Yeah, I know, I’m a hater.) It’s not that I’m too old to even have the remote possibility of wearing their clothes and looking like a poser. (But have seen tons of other guys way older than me still wearing their A&F shirts at bars).
I HATE this place for this sole reason: GOING TO THIS LOCATION IS LIKE GOING TO A CLUB. You basically have to yell to talk to the person you’re with, the lights are turned down so low that all you need is a couch and some hoochy mama and her soon-​to-​be baby daddy making out. Turn down the music, bitches, I can’t even hear myself think … even as I walk by your store!