Eyebrow Designer 21

I went there for the first tome today
Had a pathetic experience she took 15 $instead of 10 $which was mentioned outside the salon. also i found the lady doing the eyebrows very rude and snobbish. wonder she knew how to talk and be professional. if they wana charge more than what is mentioned then that should be displayed outside the salon. its the worst place for threading!!! i dont recommend this to anyone

Negative ratings… Cheating people. Never go to them.
I went for removing the extra hairs in my eyebrow and she took more than 15 mins for doing it and i had to correct her two times to get it done.
When i was about to pay her. she charged more than written there saying growth is more than 3 weeks. mere cheating. never ever go this place. their aim is on money.

I walked in tonight after shopping at the mall. One lady asked me,“you want eyebrows done?”. I confirmed and another lady with a head scarf pointed to a chair for me to sit. The entire time she never said one word to me. Pointed at parts of my face she needed me to hold up (normal) & when finished she just went and slathered cooling gel on me without a word. Afterwards, handed me a mirror to look at. Still not uttering a word. I thanked her and said it was good. She walked over, took my card, ran it and finally said something to me. But no, it wasn’t a thank you. It was a ‚“You want receipt?”.
Customer service is absolutely terrible. But she did an ok job on my eyebrows. On BTW, it was painful as all h***, in comparison to over places I’ve gone to.
I’ll never be back here again even though prices were good ($ 16 for eyebrow and upper lip)

I was very hesitant to get my eyebrows done here only because 1: I’m picky with who does them plus 2: I hate having to come to the mall just to do my eyebrows. But my sisters always get their eyebrows done here. So long story short the previous lady who use to thread my eyebrows F’d up my eyebrows twice and I was done. So I gave in and finally made my way to the mall just to get it done by the older lady who hands down I absolutely am happy I gave her a chance. She basically had to reshape my eyebrows again and they are looking fuller and better. I don’t know why it took me forever to have her do them. definitely my go to Eyebrow lady.

Needed a clean up. Hadn’t had my brows threaded for about 3 months. Passed the kiosk near burlington coat factory, nothing fancy. The lady was friendly. She was done cleaning up my brows in about 2 – 3 minutes. My husband sat and watched and was surprised at how quick she worked. I did have to wait a few minutes for service as it seems they manage the masage chairs in that part of the mall too. I’ll go back for threading, you can’t beat fast and cheap, if you don’t mind being in the middle of the mall.

NEVER AGAIN!!! DON’T GO TO THIS PLACE!!!
0 stars!!! Negative if possible!
Very prideful, no remorse on their end and even blamed me for their hideous service!
Went to get a clean up facial — MY FACE STUNK!!! SMELLED LIKE A WET TOWEL SITTING ON THE SINK!!!
I was surprised that the steam was on my face for less than 10 minutes (this is based on what the lady who did my face) because she claims that the mask should sit on my face for atleast 10 minutesWHICH WAS WAY LONGER THAN THE STEAM ON MY FACE for to soften my pores. This is not my first time having a facial and she gave me all the excuses!
I went back for my money back because I wasn’t satisfied and they said all sales are final and if I want she’ll do the facial again for free! I told her I went to the car and I was able to scratch white off my face with my nails EASILY! — She told me that I have a lot of white heads so there’s more — THEN WHY DIDNT YOU CLEAN IT ALL?! She said, «I will do it but I will not be responsible for the red marks on you face after» AGAIN! YOU SHOULD HAVE SOAKED MY FACE AND LET THE STEAM SIT LONGER!!!
This was the most painful and dirty facial I ever had!!!
My hair had mask residue when I got back in the car. I’m already home washed my face and the smell still lingers!
I gave them the benefit of the doubt that the negative reviews were just for brows, but… Disgusting!

I had been going to this place for awhile now. But yesterday’s session went really bad. I had my browse waxed and as soon as she (neena) peeled off the cloth off my lid. I knew something was wrong. It burned like It had never felt before. She knew something was wrong too, but instead of getting my attention, she continued to do the other eye lid and same thing happened. Never even apologized or anything. I posted a photo of the outcome.

This is my go to eyebrow salon! I only go to the one by starbucks.
The girls always do a good job in cleaning my eyebrows. They’re usually very busy but they seem to track their wait list.
The girls are experienced and know how to shape your eyebrows well. They’re quick and do an amazing job!
I would recommend going to the one by starbucks!

Clean and comfortable environment. I think the reason they don’t greet customers is because they don’t speak much English. I said hi to the lady at the desk, and she smiled and said hello. Immediately after signing in, I was taken to a chair to get my eyebrows threaded. No waiting! I went right before they closed, which may have helped. As for the job they did… This is the very first time threading was actually painful. She was very heavy handed and I felt like the thread was cutting my skin! She broke the thread 4 times while doing my eyebrows. The end results were pretty good though, so I can’t really complain too much. I’ve definitely had better experiences for the same price at many different places, so I won’t be a returning to Eyebrow Designer 21. Shameful because the location is awesome! It’s near the Nestle Tollhouse counter. :)

I had no idea that other people had the same experience as I had.
Seriously these guys are a RIP OFF.
I asked for a clean up, and then they charged me $ 2 more, saying it was shaping. Reading the reviews, it has happened to MULTIPLE GIRLS.
The worse part? They made my eyebrow shape so pointy it looked like I was just angry all the time. UGHHHHH. thank god it was during break and i was able to fix it before school started. Seriously. Hate. This. Place.

I always come here because it’s the closest eyebrow threading place to me and it’s cheap. Don’t expect anything extraordinary here.
When you enter, the lady at the desk does not greet you at all. You have to put your name and what you want done on their sign in sheet. I’ve never had any problems with the ladies here and my eyebrows/​upper lip. My eyebrows always turn out how I want.
My left eyebrow has always been longer/​higher than my right, but I always fill in my eyebrows to make it into the shape/​length I want. My reason that I get my eyebrows done is to make it look clean and neat!
TLDR; If you are expecting 5 star treatment and these ladies sparking a nice conversation, don’t come here. But if you’re looking for a place that’s cheap and does the job, this is the place.

I always come here. Never had a issue. They may not be the nicest people but they get the job done.

Eyebrows are everything! I dont usually get my brows done here but it was an emergency and had to settle with this place. Ok so i came for a cleanup and the lady did a horrible job!
–sloppy work
–missed hairs
–looks choppy
–i could have just done it myself
–lady rushed b/​c it was busy! Even if its busy they should take it slow so the customers get what they pay for! Quality over quantity ladies!
–I always deny the lotion once they are done but the lady just put it on me without even asking
Ive never been so unsatisfied with how my eyebrows came out.

Awful. Horrible…Terrible…
As I walked in, I wasn’t greeted at all and I was completely ignored. She didn’t even say hi, just had me write my name down on the list. She seemed pretty bored and didn’t act she cared about her job or good customer service.
I went there for a clean up but she thinned my brows, and I was pretty frustrated with the outcome. Didn’t like it at all. Waited for 4 months for them to grow.
She doesn’t listen what you want, she only does what she wants !!!
Her hands were smelling really really bad !!!
I really didn’t hear her voice since she didn’t even say hi, and I don’t know her name. But, she was in mid-​forties, and she was wearing glasses.
Hopefully you don’t end up with her.
I wish I could give them zero star.
I will never go there again, neither should you.
Not Recommended at all.

As I walked in, I greeted the lady who was working there and she completely ignored me… I said hi again… she looked at me and didn’t say a word. When it was my turn, I said I wanted to get my eyebrows done, still there was no word from her. She’s really rude and she DID NOT SANITIZE HER HANDS!!! The way she threaded my eyebrows was painful and SHE BROKE THE THREAD TWICE! She charged me $ 12…$ 12??? That’s extremely overpriced! I walked out of the store with chola brows D:

It took me half a year to grow out my eyebrows. I didn’t get the name the lady, but hopefully you don’t end up with her. I came out furious. I specifically told her to leave my eyebrows thick. She was chatting it up with the lady next to her through the whole process. I literally cried when I walked out. My eyebrows looked thinner than when I started growing them out and now they have no shape to them
I should of read the reviews, but I was desperate to do my eyebrows. Maybe I should of waited to go with my usual spot. Never again will I go here!

FIRST VISIT: The lady who helped me didn’t really greet or say hi, I’m used to that kind of service so I didn’t care because all that mattered was the my eyebrows were on point. My eyebrows came out very nicely and sharp however there were still a few hairs here and there which bothered me but it wasn’t a noticeably big deal.
SECOND (& LAST) VISIT: This other lady was there and she didn’t say one word to me when I came in I just wrote down my name and what I wanted done, then she had me seated. My eyebrows after her threading are crooked and there are little strands of hair around. She definitely rushed it and half assed it while she was at it. I am so angry how terrible she did her job! I am most certainly not coming back here because a few of them don’t know how to do their job! I would post a pic of how uneven my eyebrows are but I’m too embarrassed and still mad.

These guys need a crash course in customer service. They always seem so grumpy, I’m almost apologetic for giving them my business.
As for the threading? They get the job done. I only get the bottom of my brow done so I don’t expect anything except a mere clean up. They do it. I pay. No thank you, no bye.

I know I needed to get my eyebrows done, but I just hadn’t had time! Weeks went flying by and next thing I know I am walking around looking like Frida… for those of you who don’t know who Frida is, let’s say I looked like I had 2 caterpillars for eyebrows.
I’ve gotten my eyebrows threaded before, not here though. The lady that used to thread them was at another location, but she got too busy and I just ended up going to another spot to get them waxed. Waxing hurts and leaves my skin red for a day or 2. I had forgotten that with threading my skin is not red and it doesn’t hurt as much!
I was walking through the mall and saw this little stand and decided to give them a try. I am so glad I did!
I got my eyebrows threaded in about 5 minutes by the older lady with glasses. She really knows what she’s doing! I am blessed with natural beautiful arches so she didn’t need to style my eyebrows in anyway, she just cleaned them up.
Beautiful eyebrows and awesome service for just $ 10 bucks! winner!

I’ve been going to them for about three years now. Mainly I use their kiosk and get threaded basically in public.
Last year or so they opened their store next to Starbucks. So today I walked in. Yup. Now I can be threaded in privacy. Without strangers stopping to take a peek at the action while I’m reclined and defenseless:)
Once I opened my eyes and a strange couple was peering down on me. Lol!
Finally! Yay! Privacy! Still fast and efficient. Still awesome and $ 10 cheap!
Although I will miss the strange faces peering down :) I kid!!!