Tcby

The WORST pretzel I have ever had in my life. I didn’t want to walk all the way to Auntie Anne’s because I was in a hurry so decided to try out this place. Really chewy bread (in a bad way), literally bread sprinkled with barely any garlic, which was fake garlic by the way. Horrible. Will never return. Don’t go here! Over priced and terrible quality. $ 4.50 for a piece of bread…

On July 7^th I ordered a chocolate yogurt at TCBY it was the best thing I have ever tasted in my entire life it tasted like a chocolate bar had been turned into frozen yogurt can you believe that. If I was as rich as Bill Gates I would go to this place four times a day

My expierence was horrible. Never in my life will i ever come back here again. I went here with my husband and kids today and ordered 5 drinks. My husband accedintly dropped his drink on the floor as he was putting his straw in it. I had told the older Asian man who was on duty tonight what had happened. He argued with me saying i would have to pay for another one i told him he must be outta of his mind. I had said my husband did not even drink it can’t you compensate one. He said no and refused to listen to me. At this point i told him i an taking my business else were he then argued with me somemore. He was rude and unprofessional. If he was the manager he needs to get management skills. I will never come here again. This place sucks and there drinks taste like shit. They are a rip off. there menu sucks. I am giving this place 0 stars. I see all the other reviews and they all dont look good.

Tcby is in the food court of the Great Mall. The workers seem nice until you get to the register and end up paying double what you thought you were going to pay! Should one scoop of pecan ice cream in a chocolate dipped waffle cone with mixed nuts on top should not be in the double digits? Ok, how about if I told you the ice cream was icy and barely creamy. How about if I told you the waffle cone was old and stale and did not taste edible anymore.
Tcby if you’re going to charge so much, at least make sure you’re selling quality products. Don’t be so stingy and you’ll get better reviews. Unilocalers stay away from Tcby at the Great Mall. It’s expensive and bad quality of food. There are lots of other choices nearby if you want dessert that will save you money and be much more tastier. I will not be coming back either!

What a tricky place, took my kids here and bought a cup of ice cream then the Asian woman ask if I want any topping, but she never mention that the topping costs $$, and 5 little gummy bear cost $ 1, what a rip off, so I told the cashier that I didn’t know I have to pay for the gummy and she gave me a look and said we have everything list on the wall, and I should have ask before I buy, what kind of service is that. I will never buy from tcby again ever. People stay away from this place.

OVERPRICE!!! DOUBLE scoop ice cream came out to be 7.86? They had to weigh it. Ice cream isn’t all that great. Never again

If I could give this place 0 stars I would. I wanted a cinnamon pretzel… but they didn’t have any so the young man working said he would make it fresh. Okay no problem. But then the manager came out (some older asian lady) and took a plain pretzel and said «this one isnt to hard» and sprinkled cinnamon on it… I tried to rip it in half and it was so hard it wouldn’t rip in half. I gave it back to them because it was so gross.

I grew up going to TCBY, but they closed them in Texas, and then closed them in Virginia (at least the areas I lived) Somehow, 12 years later Im passing through the «great mall» and see one! I excitedly went to order a small yogurt with sprinkles on it, the guy takes my card and says $ 7:64…I hand it to him, then me and my girlfriend look at eachother like… whaaaat? I was handed the saddest, small, yogurt ever, and it set me back almost $ 10. i am only giving it 2 stars, because the taste remained the same all the years later, but, I will never go here again. The prices are an even further insult to the dollar.

This place is a rip off! I bought my son a small cup of ice cream and ended up paying $ 5 for it and an extra $ 0.90 for the toppings. The topping is a joke, 3 pieces of gummy bear and 4 pieces sour patch. Are you kidding me? The ice cream portion is really really small. I’ll never going back. Avoid this place!

The one cone in a cup is $ 3.99 and they ask what topping i wanted with that. I made my choice and was charged $ 5.88. When asked why it was inflated, the woman stated the topping is an extra $ 0.99. Very misleading and highly overpriced!
Not coming back here again.

I have to admit my mocha latte drink was the best I ever have with the sugar and the caramel which was yummy and also kept me awake. They put whipped cream on it as well and real yogurt. It was $ 5.50 cents and the size was not big at all. That was my biggest complaint. I do believe in quality, but sometimes the price does matter and it was an inpulse buy. It was very good though.

I ordered a birthday cake expecting it to be a cake made by TCBY. Instead we were given a SAFEWAY cake. If we wanted a Safeway cake we would’ve bought it from
Safeway considering it would’ve been much cheaper. They could’ve at least taken off the Safeway sticker. NEVER ORDER A CAKE FROM THIS PLACE! save yourself the disappointment and money and go somewhere else.

Don’t go here. Ever. Overpriced. Gross. Just don’t do it.
I hate to say this about a family business, but step up your game, playas! 6.25 for an «all peaches fruit smoothie» = soft serve and about 4 pieces of CANNED DOLE SLIVERS. Go home TCBY. You’re drunk.
PS — regardless of if it was $ 7, I ended up tossing it. It wasn’t even worth the stomach space.

Blatant rip off! We ordered two single scoops of ice cream in a cup. When the lady rang us up, it came up to just about $ 15! I said, «What? How much is this? I only ordered the single scoop. I said SINGLE scoop the first time.» Do you know what she did? Nothing! She said that we said double scoops. I think NOT! Wow. Unbelievable! She put two scoops in a regular cup and charged us for them. My husband was shocked, but we ended up buying it anyway because our sons had waited all day for their ice cream, and we didn’t want to ruin our wonderful day, despite this event ruining it for the adults. So here I am giving my review. Beware everyone! The worker had no remorse, and now in hindsight, we should have refused paying for them!

Do not eat here, it’s a rip off! They charged $ 1 for ice water from the tap, $ 0.74 each for 2 extra sauce that I didn’t receive! And when i ask for money back, she try to give me 1 sauce instead. The store manager is not being honest!

TCBY Parfaits are bomb. The ONLY thing I found wrong was no cheese cake as a topping to choose from :/​. The price is a little high but it tastes so GOOD. I got to choose three toppings and three frozen yogurts for under $ 10. The lady who helped me was so sweet and recommended hot fudge! I am not a hot fudge kinda girl but she got me hooked =P A+ on service, B on price and A on selection.

For the following reasons, this hardly deserves one star:
— Debit card theft
— Mediocre, unfresh food
— Way overpriced
Upon arriving here with my friend, the older woman behind the counter offered us a free sample of their cinnamon and sugar pretzel. Not bad. We decided to buy a pretzel each as a quick snack on our shopping day.
For two mediocre pretzels, it cost over NINE DOLLARS! Way overpriced for a couple of not-​so-​fresh PRETZELS.
The killer: the woman never gave me my receipt OR my debit card back. By the time I realized this, I checked my bank account and over $ 300 was spent at Sports Authority and Starbucks in the Great Mall. Unbelievable.
I tried calling TCBY several times over the next couple of days and left a voice message. No one called me back. I finally went back there to ask if anyone had seen my card, which was now cancelled. The SAME woman was working, she remembered my face and literally looked afraid when she saw me. SO SKETCH. I inquired about the card and she insisted that she «always places the card back on the counter.» Yet I didn’t have a receipt or my card that day. Yeah right.
I’m never eating here again.

Fro-​yo girl here. One of the few TCBY locations in the Bay Area, TCBY at the Great Mall has much more than fro-​yo. They also have Nathan’s hot dogs, Pretzelmaker soft pretzels, and Icees. There are several cases of scoopable fro-​yo and soft serve fro-​yo. The fro-​yo can be found in their shakes, malts, shivers, smoothies, splits, malts and parfaits.
Soft serve fro-​yo flavors of the day:
* Golden vanilla: creamy, thick, sweet, like custard, no yogurt flavor
* Chocolate
* Strawberry
* White chocolate mousse: tasted more like marshmallow than white chocolate, very mild in flavor, creamy and smooth
Fro-​yo toppings included fruit that looked defrosted, candy, nuts, sprinkles, chocolate chips, etc. I liked the waffle bowl bits that I added to my fro-​yo. They were thinner and crispier than I expected.
Fro-​yo prices: S $ 3.65/ M $ 5.08/ L $ 6.46
Prices are high and portions are small. It’s not even a nice mall.
You know you love me. X0 X0, fro-​yo girl.

This place is overpriced and the staff here scoops even smaller amounts of yogurt into the already small containers. Their staff was also not very pleasant… it was like being in some super Asian shop/​restaurant with the rushed and confused service.
Don’t waste your time here unless you’ve broken your legs while shopping, cannot get anywhere else, and are desperate for frozen yogurt.
Their pretzels are also terrible tasting and stale.

1.5 Stars
+ Accepts Credit Cards
+ Lactose Free (Palm Peach)
— BLAND
— FREAKIN’ EXPENSIVE
Wow… I can’t believe I paid $ 6 for the Palm Peach smoothie.
It was super bland and barely had any peachy taste in it whatsoever. Did I forget to mention it costs almost as much as my lunch?
Haha, I really despise myself for not noticing the Surf City located in the DEAD CENTER of the food court earlier… =_​=
Haven’t tried anything else from this place but there are much better and cheaper options than TCBY in the food court. Seriously.