Cold Stone Creamery

I came to this location on a Saturday afternoon. CLEANLINESS of the booth and hygiene NOT SATISFIED. I seen no hand washing in the whole 15 – 30 mins I waited to be served. And to top it off who ever was wear light blue didn’t even bother to wash after whipping her nose WITH her hand. No hand washing between handling money and food. This is unacceptable. They definitely need a crash course.

Love this ice cream it is the best way better than bask in robins for way much cheaper price although when we bought some gift cards from Costco for this place they were not accepting them for a while which is disappointing

First of all on a Thursday morning when there was NO line I expect to get served pretty fast, but no. That’s fine I pinged the bell. Waited. Pinged, and waited again. only to have the guy working the shift coming out with such a rude face. As If our presence was bothering him! I only got a kid size, no work for him. my friend was so put off they decided not to get any ice at all! Overall the situation was so tense, even the ring up was done with annoyance. Such a bad experience becuase of this employee and his mugging face. I only payed for the ice cream out of decency. 5 stars on the ice cream, a 1 for the experience.

Never again will I get my BoGo here. Well let’s just say a week ago, I went to this Coldstone during the middle of the day to get an ice cream fix. No one was manning the store. I pinged the bell… waited for another few minutes and nothing. I left disappointed. This last time, we went on a weekend and there was a short line and we got a «gotta have it size.» clearly their gotta have it is a «love it» cause it was sad compared to other locations. Albeit the toppings were plentiful, but you need ice cream to go along with it! I’ll stick to Pacific Commons or Rivermark any day and that’s not saying much.

cold stone creamery has the usual folded ice cream which the kids like. noticed boba tea. had to see it ot believe it.
drink:black milk tea (3.9)
–ice, tea, milk mixed in a blender (ala smoothies), poured into cup prefilled with boba
boba chewy.
–tea not tasted, mostly the milk and some sweetness
not the sugar bomb i envisioned.
2ish stars, almost horrible milk tea, no reorder.
drips:
–service ok. slowly but surely.

Cold stone is disgusting. Had a gift card for this place n I wouldn’t eat this if it were free. Got their cookie sundae thing. Cost $ 6 n wasn’t even enough for me n a toddler n I could hardly stand it. Too sweet n just bad flavors overall. Baskin robins is way better! What a rip off. So gross n way overpriced.

Came by again and still great service.
1. They have cakes. You can also customize just like the ice creams
2. They havr boba too! Only cold stone i have seen with boba smoothies.
3. Long line but proves its popular and good right?
4. Tip them and they will sing.

I’m ashamed to admit, but this is actually my first time actually getting Cold Stone ice cream. (Let that slowly sink in…)
This location is located conveniently in the mall, in neighborhood 5 (near Century Theatre and Dave&Busters). There is always a decent line, so before you go in line, check their menu to see what you want first! They have the cake selections on the far left, and the ice cream menu on the far right on the wall.
After much contemplation, I ordered:
–Gotta Have It (Large), Coffee Ice Cream with Heath Bars in a waffle cone
Pros:
–Quick service! SO understaffed, but the girl was fast in what she was doing!
–HUGE portions! For the price, it’s pretty equivalent to the portion size. And the girl added 4 huge scoops of toppings!
–Delicious ice cream! Definitely the definition of «ice cream». Creamy, perfect sweetness and good amount of crunch with each bite.
Cons:
–Meh service. The girl helping us didn’t seem to happy, but I guess that’s what happens when this mall is always populated!
–Kind of pricey? Big portion, but I didn’t expect ice cream to go over $ 6. But I guess that’s what gourmet ice cream is?
Tips/​Observations:
–Additional $ 0.75 for each topping after first free topping
–Try samples if you can! Luckily we did or else cheesecake batter would have been a nightmare to finish.
–They sell boba now?!
Overall, would definitely come here (or any other Cold Stone) again! DELICIOUS and perfect dessert after dinner at the food court.

Ice cream was a little soft today, but it’s still good. Ice cream customization at its finest.

I hardly come to cold stone for single serving ice cream. The scoops are way too expensive. For one I think it costs $ 4.15. Which is a kids cup and you might as well get a quart from the store!
I mainly come here for the birthday cakes. And if you’re going to get a cake you might as will get the large. it comes out to be a better deal than the small round! They are also giving away free candles with the cake purchase. The strawberry passion cake flavor is my favorite so far!
But in general, I just wouldn’t make this my go to ice cream spot… Ice cream cake only!

²⁄₅
Why such low rating? Cold stone is so expensive for what it is… I haven’t had cold stone in YEARS, and decided to re-​live my childhood days.
Mud Pie – blah, it was okay. 2.5÷5 I think I prefer the ice cream w/​o the mix-​ins if I ever come back next time. Not worth the extra calories…
Birthday cake creation: ²⁄₅ eh, would skip this one. So much sprinkles…

Never disappoints!

The only possible drawbacks with this place is that there’s usually a long line (not shocking considering this is inside a mall), hardly anywhere nearby to sit, and hit and miss customer service. But it’s always worth it to get their scrumptious ice cream such as the classic Founder’s Favorite or the chocolate fudge milkshake. Mmmmm…

Cheesecake fantasy one of my favs… Never go wrong with some good ice cream after some good ol shopping

I bought an Ice Cream Cake from this location. Called in advance to make sure they had some in stock. I was helped by a employee named Romalynn (I think) and she was nice enough to walk me through the sizes, flavors, and prices of each cake. She quickly wrote Happy Birthday. Fast and Efficient!

We stopped in for «nummies» after our overly filling lunch. Someone suggested Cold Stone and it looked like a hit with the crowd.
We ordered a simple vanilla scoop with a ridiculous amount of sprinkles. The guy working there was like, «Don’t you wanna make it bigger for .40 more?» Okay… I get it, many of us are either in the food/​bar industry or have been at one time or another…
Up sell, Up sell, Up sell!
We grabbed a few spoons and shared what turned out to be some of the best ice cream I have eaten all week.
They scoop up the ice cream right in front of you, making tons of noise and a big show with metal spoons on what looks like a granite or marble surface. I am not too sure that it actually makes the ice cream taste better, but the show really makes you ‘think’ it does :)
Great ice cream, great service.
Stephani Smiles for CSC ;)

I love this Cold Stone, plus it’s the only one in the area. Too bad they closed down all the other ones in East San Jose.
My family always comes here to buy cakes for special occasions. I always get the best customer service from the women who work here. They are always friendly and helpful. Whenever you buy a cake from here, you automatically get a complimentary candle. Perfect!
My family loves the red velvet cake — Delicious!

This is the only Cold Stone location I ever really go to just because their location is so convenient inside a mall, which is also in front of the Century movie theaters. I always get a «like it» because oh man, their ice cream is rich in flavor — plus with the add ons.
My all time favorite combination would have to be cake batter ice cream with Oreos, graham cracker crust, and white chocolate chips.
My most recent experience was quick. They had a line extending out to where the new trampolines were. The girl that took mine and my sisters’ orders had a great memory. She remembered our orders even when her employees were talking to her. Talk about great multi-​tasking!
If you tip, they sing — which I can’t really understand what they’re saying since they sound really dead and monotoned. Anyways, kudos to that girl. You made the line go a little faster.

Prepare yourselves, out of nearly 200 reviews this is my first 1 star review ever. That should pretty much show how angry I am.
Came in to redeem my birthday coupon; buy one get one creation free. Got in line, ordered a coffee lovers only, and friend got coffee ice cream. I did not enjoy my ice cream either by the way, the texture was just a bit weird, but I was also probably pissed and bitter.
So when it was time I pay, I showed my phone to act as my coupon, and was told that it can’t be accepted because I didn’t show it before I ordered. If I was told that it had to printed out or if it explicitly said on the coupon to show before ordering, I would have been okay. But no, they won’t accept my coupon because I didn’t show it while ordering. Who even says — oh I’m gonna use this buy one get one free coupon, then proceed to order, I’m buying two anyways. Just because I say I’m using the coupon first are you gonna make them slightly smaller scoops or something? I see no benefit in telling you guys that I’m using my coupon before ordering.
What a policy, that enrages me so much. And a shame that the guy didn’t pull a string just this once, but I can’t blame him if that’s company policy. I used to work in retail and coupons make customers happy. Sure you lose a but of money from a discount but if you don’t make there customer happy you lose them, and I can guarantee I’m never coming back to cold stone.
I may sound Asian and stubborn I didn’t get my discount but you better explicitly state your policies if you don’t wanna upset any customers. Goodbye cold stone forever.
Tl;dr — show coupon before ordering

I never thought I would have to say this, but damn. Let me give you some advice honey: Go run to the nearest gym, work out all that raging anger that you have, and maybe you wouldn’t look and act like such a corpulent cow.
Harsh? Maybe. But I quite possibly just had the worst customer service experience I’ve ever had. And coming from a person who has frequented many of the nearby Asian owned restaurants in Milpitas, that is absolutely appalling. I work in the service industry, and I understand that everyone has a bad day now and then. But it is absolutely unprofessional to take your personal life into your work, and take it out on paying customers.
A friend and I came in for a quick ice cream fix. The young lady working here was alone, and extremely unpleasant. There weren’t too many people in line, and she appeared completely flustered with an order with a customer in line before us. While she was serving them, she yelled out to the few of us in line that she would be with us shortly in the rudest tone I have ever heard. And worse, she was rolling her eyes and almost hostile as she communicated with the woman in front of us. When it came to our turn, we were not greeted nor asked what we wanted to order. After awkwardly ordering, I offered her my credit card as payment. When she had settled the transaction, she THREW my card and receipt onto the counter.
Mind blown.
Even more horrific, the angry ogre proceeded to yell to the few customers in line that she’ll be with them shortly.
I absolutely regret not looking for her name tag. Because ogre girl, you need to go. PEACE.