T-Mobile

Really bad service, chandy who sold us iPhones was soppose to credit us back with $ 100 dollars, never followed up with us! Manager nick is not polite! Thought it would be better customer service! But it’s not!

Sales representative didn’t want to help what’s so ever. Took my phone in for a new Sim card, told him the error message I was getting .he just said sorry can’t help you why waste your time with a s4 it needs to be repaired .
Went over to the repair shop and they were fair enough to tell me nothing was wrong with the phone at all .
Has to go back to this t mobile shop to try and just get a new Sim card.

All in all this store has been very good to go despite the long waits. This time we came in to upgrade two phones and two see if another two phones qualified for jump and we where told that our two phones did qualifie for jump and the other two phones were paid off. So we decided to get all new phone and gave up the phones that qualified for jump and kept the other ones that were paid off, All good. Now almost two months later and our bill is showing that we are still paying on the two phones that were supposably paid off. We called customer service and turns out that the phones were NOT paid off. Went back to the T-​mobile store and tried to help out in a way that did not put blame on them. Now I’m getting a little annoyed. Just own up to your mistake and say I F**ked up and I’ll fix it. Don’t worry about you getting in trouble with corporate man or woman up and take responsibility. Sorry this is long. One more and last thing. The old phones that were supposably paid off but were not, both were eligible for jump. So why would I want to keep two phones that my 6 year old just plays with??? Other then this this store is pretty good. The moral of this store man or woman up and take responsibility. This is an hour I will not get back.

The T-​Mobile here does a poor job with customer service. I walked in having issues with my jump on demand promotion and Chandy (not sure if that’s how you spell it) did not look pleased at all. Her attitude was horrible and treated me as if I were dumb. She started to talk to customer service and started working on other things. Making as if I weren’t a priority nor my concerns. She ended up explaining and getting it taken care of and immediately started to do other things. I was confused as to what she was doing and I stood there for a good 5 minutes. She looks up after all this time to ask me «Is there anything else.» She seemed disgusted or irritated and I was so surprised that I had nothing to say. No closing, no thank you, nothing. Just a cold and disgusted response from Chandy. I walked out quietly thinking it must have been a bad day for her but wow. Her attitude needs a fix and so does the customer service here.

My rep failed to clarify my plan details, charges, equipment costs, and features.

Went into this store on a Friday afternoon not such a great idea because it’s in such a crowded and busy shopping center, but I had no other choice because my phone was acting up. I want to say there was about 6 sales reps on the floor & Our wait time was about 25minutes but well worth the 25minutes. Josue was our sales Rep and was awesome! Even though it was such a busy day for him he was very patient with us. 45minutes later I was out with an iPhone 6S, and he did not pressure us to buy accessories. Now that’s customer service!

Worst store ever, they give horrible customer service at this location. Have waited up to two hours to get service. On one occasion, showing up an hour before closing time, they closed the gate to the front door locking us in after waiting over an hour, (felt fire code was broken) I didn’t much like being trapped in there and the gate lowered with the door locked. Also, every time I’ve gone in there to upgrade my phone or I pad they give a song and dance about them all being on back order and no other stores having them. Every time, (4^th so far) I’ve literally just drove to a different store and gotten what they have said was un-​get able for the next 4 – 6 weeks. Seriously go to any other store! T-​Mobile in general is great many of the locations are fantastic. If you read this and go to this store location anyway eventually if not your first visit, I Warned ya!

I’ve had a sales rep and two different managers lie to me, all in different occasions, skip this place, they don’t actually care about you, all they care about is just selling you the phone, accessories and getting your money, when u bring up an error they’ve made, all of a sudden you’re the one at fault for them being the idiots! Thanks to these incompetent morons my account was sent to collections from Verizon. Even after both managers said they would take care of it, still nothing was done, you people are a joke!

I like this t mobile store … this store takes care of your needs .I especially had a tremendous problem with my bill … I was billed twice the amount for my phones I almost fainted but the manager at the store Merci. Was amazing she helped me out. Made the correct changes that was needed for my account to stay active … so the next time I upgraded my line she made sure I had insurance and all things needed .
The customer service goes above and beyond. I’m really satisfied every time I go …
I have a little problem today … I hope that it can be handle with the same care as before … if not I will keep the Unilocaler’s posted with a update

I was a very satisfied customer today and it was all thanks to Ronny & Fellie at store #9023. They had such great customer service and were very friendly! As soon as I walked in the door they treated me as if I was family walking into their home. I would definitely recommend you to see them when purchasing a phone or having any other issues. They will take care of you. Thanks again sincerely Esther

Josue was very helpful. He took his time with us to sync all my contacts and transfer over all of my pictures. He was super nice and very good at his job (;

I went into this location last week to try and exchange my phone and the Manager there, Nicholas was phenomenal. He assisted me right away, attended to my needs, and was extremely helpful. I could tell he was trying to do whatever he can to help me out, even with a lobby full of people waiting. Even though my issue was not fixed at the moment and it was late at night, I left there content knowing that my issue will be fixed promptly. I recommend this location to anyone and I absolutely recommend going in to see Nicholas.

I never wrote review on Unilocal before, but I have to tell something because I’m so disppoited and angry. Honestly my phone was lost, and my friend has called to insurance company. next day I got another phone, then someone gave the phone what was lost back to me. I went to there and showed both of those phone for asking to trade in the new phone to change a white note 4. I’m ready to pay for that, but a lady that I’m sure that she is the manager does not accept that. At the beginning she has requested me a recept. I had to go home to bring it and came back there. Then she told some employers to make many calls. Then she told me that I have to send the stolen phone back to insurance company, I have asked for $ 175 i paid, but she has explained a lot of things. Finally, I could not get back $ 175, and I could not trade in the current phone to get the different color phone although my account showed that I could get Jumb. It was really waste time. I was there at 2:30 pm until 4:00 pm. I’m asking myself that I’m a customer, and I have a contract with T Mobile for 4 years. She is the manager, and she should help me, not bringing trouble to me. I know she was thinking that I was liar or I was stealing or something like that. It makes me hurt. I’m thinking that she is absolutely not good manager cause her job is help me, support me, not making many steps to kick me out. Maybe I need to go another store. I just want to tell my thinking. Sorry if I write something wrong gramma because I can’t speak English well… Woaa…i just went to the store in Ontario for asking to change the Note 4 white color, and I got it after 15 minutes. They did very simple and easy. What is wrong with the manager in eastvale store? She only cares about the stolen phone and wants me to send it back to insurance company before she can do anything… Oh my God. I hope never see her again…

All my experience were excellent. Kind, knowledgeable and genuine sales associates is what I always get.
T mobile is a great phone company
I get 3 lines for under $ 200 with unlimited text talk and web babyy!

When they don’t get any profit out of you, they will not help with tons of excuses! Bad service with attitude! Do NOT waste your time!

They don’t do what they tell you.
Sales person told us he had taken off the $ 10 insurance fee for our phones and told us it was done and not to worry about it. We get our $ 170 phone bill only to see the insurance on all phones
You had one job –_–

I would not rate any star if i could! The worst most horrible customer service ever! Never again will I ever step foot in that tmobile store, especially after the humiliation I just went through. I actually camped out the night for the iphone 6. I stood outside for about 10 hrs excited & anxious to get my phone. Keep in mind these are not free & this is what a loyal customer is all about. When finally store opens at 8am we were third in line. We are told only gold and 16gb available until further notice, which is fine we just wanted our iphone6. When inside, we head toward a girl with blue/​purple hair whose name is Ashley, to get serviced. We have a big business account that is currently expanding, as I am at the counter talking to my husband the girl is pulling up our account with different numbers I do have on the account. she then rudely left to the back room without letting us know what’s going on, my husband then steps out to get his wallet from the car. She comes back and rudely and asks for my name. As if she did not believe me, repeated it aloud and sarcastically. She then says I can’t help you and I refuse service to you, I will not sell you the phone, out loud! I know tmobile does not operate like this and employees cannot say that! Confused on what is going on, I asked what and why. She then shaking and as if she was on drugs openly chewing her nasty gum and playing with her pen (clicking on&off) said what she thought she heard on my conversation with my husband which is none of her business and invasion of privacy meaning she was not trying to help she was more interested on our plans for the night. I then told her what are you talking about I called my husband in and I asked to speak to the manager, she then shaking said «yea she is right there» and just pointed out. I had to actually call the manager over since Ashley would not cooperate. When the manager steps in, she asked her what was going on and Ashley disclosed our private conversation and tried to make us look bad out loud in front of all the clients that were so excited to get there iphone6. The customers actually stopped and shocked in disbelief listened to what was going on!!! I had never felt so harassed and humiliated!!! She made it seemed like we weren’t trusted valuable customers and after we had confirmed the account Ashely would not help! Manager quickly pulled up the account, and listed to our side of the story and she then quickly realized our account was confirmed. She then excuses her self and excuses her employee to the back room and both come back with the iphone 6. the girl Ashley came back and would not address me properly or look at me when she would speak or vise versa. I didn’t even get an apology or anything, like if I were non existent as I was purchasing the phone! She then said she wouldn’t ring up the phone unless we got an accessory & only speaking to my husband about it. At this point I was just fed up and I just wanted my phone, obligated to purchase the case which I will return, because I now find out that was not true she kept insisting I get one I didn’t want. That girl is crazy! She was being very obnoxious and I felt very disturbed on what was going on!!! As I’m getting ringed up she was not cooperating at all and ignoring my presence. I felt very unwelcome. I set my debit on the counter and even tho I was going to purchase the device, she didn’t let me know the price or to select payment method. For all she knows I could have wanted to pay cash, she reached across the counter & grabbed my debit card and swiped it herself?! Can they do that? When I looked up from my phone she was done with it! I don’t know why I stayed but just knowing I stayed up all night waiting for my device and it would have been a loss for me to walk away after my time spent didn’t make sense. I am very upset and just know I called corporate and I will let everyone know not to go to this store as long as that employee continues to represent tmobile this way!!! I will take time and write as many reviews and complaints as I have to because no person big business account or personal should have to go through this! I can’t believe I received service like this and especially from a great company name. I run a business and I know I will never send an employee or anyone there just so they don’t have this experience. I couldn’t even enjoy or be happy for my new phone which is not cheap because of the poor service I received! I will not rest until I know my horrible experience has been resolved. Again everyone I hope this review helps you. I have never complained or wrote a review but today was just overboard. I will forever remember this horrible experience over at tmobile! Corporate please do your job and check this stores’ customer service out!

Don’t go to this store! I recently went in to get an upgrade my Iphone. I went in and let the sales person know I wanted to make payments. After about 20 min he said that I was going to be put on the jump plan. I asked why and he said «That’s the only way I can make payments» he then let me know that I would have to pay an additional $ 10.00 a month to be on this plan and to have insurance on the phone. I let him know I don’t want to change plans and I don’t want insurance, he replied «well that’s the only way you can get the phone».(To his defense he did say that he was a new employee).Because he was new went a few times to ask questions to his manager and each time he came back with the same answer. The last time he came he said I can get the phone without the Jump plan and just pay 8.00 a month for insurance. I let him know I don’t want the insurance, he again said I had to get it. I said «so I don’t have to be locked into a data plan, But I have to be locked in to a insurance plan? he said „Hold on let me ask“. I said „you know what never mind. I’m not getting a phone today.“ By this time the store is now closed. Although there are still about 8 people in the store they have put the gate down, the door is locked and the guy once again says for us to wait. My boyfriend and I are now frustrated. Our salesperson walks away to talk to his manager AGAIN and I say no that’s okay, I just want to go. well we are standing in front of the locked gate/​door and NO ONE even tries to let us out. FINALLY in a loud voice I say» excuse me! Can someone let us out please?! Then another sales person helps and says «sorry about that» and let us out. Mind you I was annoyed but we called it a loss. No big deal. I WISH that was the end of the story, BUT the manager (David) calls my boyfriend and apologizes for the «miscommunication» and says «please come back in, we’re so sorry that happened, we’ll take care of you, bla bla bla… My boyfriend says we can come in after 5PM he says he will have his number #2 Christina help us because he will be gone by then but „she’ll take care of us“, we go in and a girl with purple hair (no judgment it was actually a very pretty color and I love purple, she just didn’t have a name tag) asked what we needed. We let her know that David sent us in to speak to Christina, she said „well what do you need“? we let her know that David told us to come in he let Christina know we were coming in, she says (annoyed) „well what do you need? Is this about a data plan or upgrade or something?“ we said yes, and i’m already getting annoyed because of the bit of attitude. she says hold on she’s in the back. well after a couple of minutes a girl walks out from the back and I ask are you Christina? She looks at me (like she had a shit sandwich for dinner) and says ‘NO» and then ignores us. Purple hair girl comes out a couple of minutes after that and I ask is Christina here? she’s is on her break she replies, but doesn’t tell us to come back, doesn’t tell us to wait, doesn’t tell us when the breaks over, just ignores us after that. #2 finally comes out is VERY sweet says she’s on her break but that Rosie (shit sandwich girl) is going to help us. now for some reason Rosie doesn’t seem happy, she hasn’t since we walked in. She proceeds to help us, says how much i’ll get for my trade in then and then says I have water damage and I get nothing. Basically her attitude is «too bad so sad» Now I’ve never wet my phone, but we look in and on the white there is ALMOST a light tint of pink on a part of the white. She says very dismissively «I cant give you anything for that phone» I said you know what” im not getting a flaming phone. Mind you I would have NO Problem with getting a phone with NO trade in value had we had good customer service. They were so rude and so dismissive its a wonder they still have jobs. I don’t understand why people who don’t like working with people get customer service jobs! We thought since David said they would” take care of us” they would have tried to make our next experience a good one but that was not the case. So I will now go out of my way and go to the Victoria Gardens Store with no «free case» no trade in value, and happily give them my business :)

This is my home T-​Mobile store. I called to inquire about upgrading my GS3 to the new Note 3. I have been a long standing T-​Mobile customer for over a decade. Was cheerfully told that NO information could be given to me over the phone concerning pricing, plans, my account, etc. this even after verifying who I was. Huh??? I was cheerfully told I had to come in to the store to get ANY information at all. Hung up the phone with NO answered questions other than «we have great promotions going on right now!» Really? I mean… Really???
Called the T-​Mobile store in Chino who promptly gave me the answers to my questions and gave me some real information.
Guess who is NOT getting my business today… This Eastvale T-​Mobile store. So, in the nice, cheerful voice that I was told I needed to: «come in for great promotions and we don’t give out information over the phone» …“Guess what! Buying my phone from the Chino store!“
I wish T-​Mobile corporate could see this. I highly recommend the Chino or South Corona T-​Mobile stores though. Both of those have always treated me properly.

Nice, medium sized store. The best part, it seems no one knows of this location. The lines were non-​existent today, a Saturday. So let’s keep it a secret, ok?
I was frustrated with some things going on with my relatively new phone, a Samsung Galaxy S II. Got all my answers and then some…
Like the T-​Mobile text message I got this morning that stated I have exceeded my limit of 5 gigs of data transfer for the month using 4G. Our «unlimited» plan is not exactly as it seems. Apparently, the main culprit is I have been uploading too many pictures on my phone to Unilocal.Imagine that! They slapped my hand, and for the remaining 22 days on this month’s bill, I can expect my data to download/​upload slower at a 2G pace.
So folks, they got me. I am cut off, or at least, slowed down for now. At least Mr. T Mobile guy said that the slower speed will not be that much slower. We will see. Bottom line, I have to put myself on a Unilocal photo diet (Insert sobbing noises here).
I am contemplating a revolt, but I don’t even plan parties very well.
And then there were a few tips on how to save my battery: I, of course, was doing everything wrong, like charging it overnight, and charging it while I was on the phone using it. That being said, now you know how hungry those Smart phones are, if you dare to use them. I am constantly recharging.
And how to reset my phone when it refuses to connect to the internet and keeps telling me to «retry». Grrrrr.
So, I left relatively sadder but wiser (the great help, that is why the 4 stars), not quite so grumpy and vindictive, but still scratching my head about my 5 gig abuse.