Firehouse Subs

I placed an order online Saturday night, and when I got to the store to pick it up there was three guys behind the counter and not one of them asked me if they could help me. When I walked in they were taking care of another customer before me, but I literally stood there for 10 minutes watching these guys do whatever it is they do before anyone even bothered to ask me if I had an order for pick up or anything.

I ordered three sandwich trays for an event this past Saturday. I had some very specific needs (no onions, all dressing on side, mix of white and wheat) and the order came EXACTLY right and right on time. Two things I am a huge fan of… accuracy and timeliness!
My only reason for not giving a 5 is that when we went in to place the order the bathroom was not working properly, the people behind the counter didn’t seem to know much about catering offers and couldn’t answer basic questions until they called the manager over.
The manager was GREAT and knew all the answers to my questions and was extremely helpful in planning how much was needed. I had initially ordered two boxes and then with some last minute additions to attendees, had to call the morning of and add another box, but different variety, of sandwiches because I NEVER want to be short on food.
Really appreciate that the order came 100% correct even with additional items ordered just two hours before delivery! Many places would not have accommodated that request or it would have come with errors… trust me, I’ve BTDT with those types of changes.
Have not eaten inside Firehouse Subs, but it was clean and bright when I was in there and the tables seemed plentiful for even a crazy lunch rush.
This is orders of magnitude better tasting than Subway and significantly better than JJ in my opinion as well. Plus, I am so against the social policies of JJ and VERY much love that you can donate to the foundation at Firehouse, I think it is going to be a solid contender in the rotation for lunch orders!
Bravo, Firehouse!!!

Best subs in mooresville. Hook and ladder is my davorite. Hot sauces from all over the world!

Dont listen to these negative reviews on here
I’m a complete a hole when it comes to reviews
I’m a tough critic
The place is clean, the bathroom is clean the service is friendly but yes it is slow but the food is top of the fast food chain
I go here now instead of jimmy johns
JJ has gotten away from freshness firehouse is the new go to sub place
JJ might get back on track.
Subway isn’t running a race anymore

No or Slow Service
After no service at another restaurant down the street, I decided to give Firehouse Subs a try. This is a new location and in the past, I’ve generally enjoyed the food at Firehouse Subs and Service is generally pretty good.
Walked in and took a look around. There was one gentleman patiently waiting at the end of the counter for his order. I went to the other end of the counter and ordered a #4 Italian and paid my $ 6.40 for it. Had to be elsewhere in a bit so I ordered it to go.
12 minutes later and still no Sub so I left. The gentleman who was patiently waiting for his order … he was still patiently waiting for his order.
Maybe it’s because this is a new locaiton and they have not got their act together but I can not recommend this location to anyone at this time.

Tasty hot subs
Engineer was great
Medium is about 8 inches; large around 14″
Seating a little cramped
Only open one week