Pizza Hut

Ordered online and had my order wrong, on top of being an hour late! The staff is not friendly either! Terrible service!

We have ordered there three times and every time it was disappointing. One time the order was completely wrong… we thought we had someone else’s. Another time the large pizza had a 3 inch crust all the way around.
There are better choices in the area.

Placed a delivery order online. Everything went well at first. Got a call from this store after an hour saying they are running 3 hours behind schedule due to snow so my 7pm delivery will be made at 10.
Cancelled my order.
No more orders from me at this location.

I think this is a great place but when I went, there was a man who said the credit card swiper doesn’t work so he said to give cash and he took the money and pocketed the money and he was rude and before when I walked in I saw the previous customer swipe her credit card! You should go here but sometimes they are RUDE they have great pizza!

I ordered online with a pick up time and a friend met me there to get his separate order also. My order was done a couple minutes early and they offered to keep it in the warmer until my friends order was finished. Great service, food was very good.

I wanted to get delivery 9÷8÷14. Everything went well to some extent. I gave the girl my name she sounded like this «ooookkkyyy». so I didnt say or think much of it untill the (dun dun daaam) delevery guy came. He meet me at the hotel 5^th floor and I went to sign the reciept. Then as I gave it back he said «all lines gotta be filled». Meaning tip. I paid by credit card not cash Meaning no money or short on cash in a hotel traveler etc… so here is 2 stars for food. Will not be calling here!

Wow… have used the online/​pickup process several times and no problems ‚… Usually some good specials or discounts…

Holy hell, does their oven fit one pizza at a time? Waites 30Mins for a pizza they said would take 10mins. Crazy slow service.

This review is only for this location and not pizza hut pizza. Two words sum up this place: horrible service! I’m actually shocked they are still in business and people still have a job at this place.
Delivery time is ridiculous, I tried it twice and the best time I got for delivery was over two hours. If I want pizza hut, I drive further out to get my fix and completely ignore this place. Delivery is nice but I won’t give this business a dollar more of my money period!
For your sake, avoid this place!

THIS LOCATION DESERVES NEGATIVE 10 STARS! They lie, customer service is absolutelybad, their delivery driver was rude, and did I mention that they lie!
I’ve always had a problem with this location but tonights situation drove me over the edge! Pizza Huts corporate should be ashamed to have this location open. Well I am not going to be rude and bash the Pizza Hut company as a whole. They should be ashamed to have «Anna», «Bill», and «whom ever the douchebag driver was» as employees to represent Pizza Hut.
I come from a longtime background of customer service and tonights situation was a big no-​no in customer service. Lying to a customer and getting caught is very bad, period.
We ordered our pizzas online at about 745pm. Online says that our order would arrive 30 – 45 mins. Around 830pm we called to check the status on our online order and «Anna» says our order is on its way and should be there shortly. Around 850pm we call to check the status, yet again! This time «Anna» tells us that we selected carry out. What! There was no way we selected that!
As we are talking to her on the phone, a Knock at the door! Who would’ve known, it was the Pizza Hut delivery guy! O-​M-​G! I opened up and told him that he was late and that he was late and that we ordered over an hour ago and didn’t understand why the «girl» on the phone told us a stupid little lie that we opted for carryout. Delivery man gets offended and says I’m here now aren’t I? And then goes on arguing to me about why I would call them stupid. REALLY?! Did he just ask me that?! As he’s being super rude to me, he’s asking if I want the food or not. Hell yeah I’m taking it, because I have cranky and hungry kids I gotta feed. As I’m taking the pizza from him, he makes a comment and says I gotta pay for it. HA! I am beyond outraged after that comment. Gave the jerk the money and he frowning and says some other comments that we shouldn’t call them stupid and walks away. I mean really? Did he really need to make snirky comments, when all along he didn’t understand I didn’t call anyone names.
So, I call and ask for the manager. «Anna» didn’t tell me to hold or anything, she just put the call on hold. How rude! «Bill» picks up the call and I explain my situation to him. First, my problem with being lied to about our order. Second, about the rude delivery guy. Third, our pizzas being very late, cold, cheese hard, and again LATE! There whole time he wad quiet. When he would respond, he was very snirky and rude. He didn’t seem to understand anything I was telling him. «Bill» tells me that I shouldn’t blame «Anna» for anything because it was his fault for changing our order in the computer to carryout. This guy must take me for a fool! Long story short, I tell him I want my money back and he says it’s too late because we already took the food. I was about to hear that! Bad customer service=I want my money back. Later towards the end of my conversation with this «Bill» he finally says that he will send his driver back to pick up the pizzas and give us our money back. Ummm… too late. Did I not tell this guy I had hungry kids to feed. Told him that my kids had already eaten some of the pizza already. He seemed surprised when I told him that. Ha! That means he wasn’t listening to a word I wad telling him, because he was so busy trying to come up with lies.
When the delivery guy shows back up, money in hand, he makes a comment that he did back 10 miles to give us our money back. HA! Again another lie! We are clearly less than 5 miles from their location and 10 more miles away from our place is clearly out of their delivery range.
Do not order from this location unless you’re ready to deal with the absurd staff there!

I ordered 3 pizzas last Friday and I overpaid. When I called I asked them what were the specials and deals. A girl picked up the phone and told me that they only had a dinner box deal. I still made my order and came in to find out that they a HUGE sign for pizza deals plus right by the counter. I asked the cashier why they never told me, he said that its too late and there is nothing he can do. I tried talking to someone else and they told me that I should have known. Worst experience with customer service ever. They basically told me that its my own fault for not knowing their deals. That was rude.

Wow, i ordered from here a couple days ago and got the 10 dollar dinner box and it came in a half hour, really quick which i found odd… the pizza is just now horrible here now, AS I ALWAYS ORDERED FROM THIS LOCATION, it was half burnt, and i ate the side where it wasn’t burnt, the breadsticks and cinnamon sticks were alright, and then the next Day i got sick from the food, which i have never had in my life from pizza hut, like food poisoning, had severe sharp pains in my upper abdomen, i have never had this issue with their pizza in my life! had to go to the clinic to make sure i didnt ingest a fucking knife or something from their food! This place sucks now! I am not ordering here anymore, beware my dr said i got a stomache bug, so they must not have cooked their food well or they didn’t wash their hands or use the right clean tools! BEWARE!

Small location, good service

you ain’t so bad. in fact, as far as pizza huts go, you’re my fave. you’ve never treated me like that other hut, but we won’t talk about that.
i was prepared to give you more praise than this but then my tummy started makin’ funny noises.

I know Pizza Hut isn’t the *BEST* pizza in the world — I know this and I accept it. You just have to expect a certain level of mediocrity from corporate pizza and that’s just the way it is. Sometimes, when it’s late and you haven’t made anything for dinner b/​c it has just been one of those days and the kids are all like «please feed us», you just resign yourself to the fact that — ‘nutrition be damned, these kids need calories immediately!’ Pizza hut has 2 mediums with up to 3 toppings for $ 6 ea… but do I really need 2 mediums? You add some boneless wings to the order under the misguided notion that these kids need some source of protein and wings probably have some protein — no? I don’t have any idea how someone can prepare this order in roughly 10 minutes, but it takes that long to drive to PH and my food was on deck when I arrived. We drive home and sit the little smiling faces around the table for a nice dinner of sodium and oil. Seriously — I do believe they actually add oil to the crust. It was disappointing (even by Pizza Hut standards).