Seam

Rude…
I feel that Pattie was rude and condescending from the moment I stepped into Seam. She was one of numerous referrals we received and decided to go with her because she was closer to our home. Within the first 5 minute of my arrival, Pattie made rude and condescending comments regarding the brand of tuxedo I brought it and the original store from which it was purchased. At that moment Pattie could have easily told me that she did not want to work on my tuxedo. She has the right to refuse to serve whoever she would like. But she took my business. During that visit she told me she will have me come back in within the next 2 weeks go get fitted more closely.
2 weeks passed… I then emailed her asking her when is a good time to come in. No response. Another week passed… Sent a similar email simply asking when she would like me to come in. No response. 2 more weeks passed… I sent her an email telling her that I would like to go ahead and come in. I stated that I will not be losing or gaining weight so there was no reason to continue to postpone closer to my wedding. No response. Finally my fiancé spoke with her while she was there one day and was able to get me an appointment — albeit well over a month after Pattie first told me I should come back in.
Upon my arrival I could tell she was very frustrated and frazzled. And while I was being fitted she made numerous comments such as «I can’t wait to be done with this tux and you». I was very startled by the comment and asked what she means. She stated that she has never had a customer as rude as me. When I asked how or when I was rude she brought up my email. But it seems Pattie’s mind escaped her that day and she was under the impression that she informed me of her business’s rules. She stated «when you do business with someone you need to abide by their rules». I then reminded her that she never once informed me of those «rules» and that I was never once told that she wanted to wait until a few weeks before my event. I reminded her that she in fact told me to come back 2 weeks after I first dropped off my tuxedo. She just shrugged that off and stopped speaking.
Then to top it off, after complaining that I insulted her so badly she said verbatim «Obviously you don’t have clothes professional tailored».
Mood swings…
It is my opinion that Pattie had some severe mood swings during our time together. After her outburst at me she was pleasant the next few times I needed to come in.
But then I found out that she decided to once again badmouth me to my new mother and grandmother in law by stating that my new wife and I were the worst customers she has ever had.
Name-​dropper…
If you’ve met her you probably know.
Want a quote? Don’t count on it…
Pattie did do a good job quoting me a price for my tux when she first started on it. I do think that may have been because I had to request it from her numerous times. My wife was not so fortunate with her wedding dress. I understand that her celeb clients don’t care about money or how much it costs to sew a dress or make alterations but the rest of us peasants do. My wife asked a few times for Pattie to provide a semblance of a quote but her request was never granted. Then ONE day before our wedding she picked up her dress with a $ 797 bill attached. She was taken aback to say the least. What was she supposed to do — argue and haggle the day before the wedding? Pattie also told my wife there was no need to try on her wedding dress when she picked it up. In my opinion it is severely unprofessional and unethical to not provide a quote to a client especially when Pattie most likely knew very well what the cost would end up being.
My wife’s wedding dress was too long and caused her to trip at the ceremony and the reception.

Her way or the highway…
Pattie stated that if you do business with her you need to abide by her rules… Here’s a piece of advice: I may have only run my company for 8 years but I learned pretty quickly that you need to manage expectations and make your «rules» clear and visible to your customers. If you don’t — it’s only you to blame. If you only want to deal with your celebs or «Nashville socialites» then you are free to tell the rest of us to get lost. Maybe you need the money that badly but if you don’t want to work with someone, don’t take their business then constantly demean them and treat them like children.
Pattie this is for your directly: You may not care about trying to be a decent human being but it is incredibly offensive to continue to call your clients by the wrong name when you have met with them 10+ times.
For those of you reading: After meeting with my wife numerous times Pattie still called her by the wrong name and ever wrote her name as «Amber» on the final bill. That is not her name.