Foot Locker

Great Store!
But when it comes to sneaker release’s unorganized line got people skipping like this footlocker needs improvement on line control for Releases seriously!!!

When does this store open? Google says 8. I’m here at 8:50 am and an associate is saying 9. They are still closed. Weird.

This store has the WORST customer service of all the footlocker stores. The employees are disgustly lazy and are only concerned about obtaining commission. As a PLATINUM VIP member, these people should at least use some common sense and be a bit more professional. I had a $ 20.00 reward certificate and this lazy cashier must of typed in the code wrong or something because I confirmed the certificate code with customer service and it is indeed valid. Also, beware of the associated trying to get your to do the store survey online. DON’T DO IT UNTIL AFTER YOUR PURCHASE. They suck and you as the customer should let them know this.

AVOID, this location lies to make you buy from their inventory with no customer interest in mind.
They consistently lied to me saying they could not price match online OR help me place an order online since the shoe was in store.
I called the customer service line before I left the store and had the online store speak with the manager. Finally the manager cooperated.
Poor customer service, inconsistencies, and manipulative.

Large store with lots of items to choose from. Typical Foot Locker feel, just on a larger scale.
Lots of staff to assist. Nothing spectacular about the place but you should be able to find something you like. Pretty decent selection of shoes for children (of all ages) as well.

I needed some new boots and was unsure what to get since I know sneakers but not boots. Jean helped me out in picking the right shoes for the weather and made me look good. Oh and i also got some awesome socks that fee really good. He’s the best! They have a huge selection on sneakers and cool winter hats too. Solid place

Great shop. Sebastian was really friendly and had immediately found the pair of air Jordan I was looking for.
There’s a little bit too much people for this «little store» but still okay.

The handful of times I have been here, it has always been pretty chaotic and packed with tourists. But what do you really expect from a store in Times Square? If you are looking for quality customer service, you need to go to another location.
I was greeted upon entering the store. There’s a pretty vast collection of mens, womens and kids shoes. If you want someone to help you though, you need to speak up! You’ll find some of the staff just hanging out and talking amongst themselves. I guess i have been fortunate to have had approachable and knowledgeable sales associates. I will admit, there are some staff members that come off as rude or cocky. Just do yourself a favor and find someone else to help you.

I know it’s just a shoe store, but hey, it’s open til 1am on a Wed night!
good service, and obvious, the location helps too. quite happening instead of the quieter ones in the malls, at least up in Canada.
Way bigger too. Like how they had a few high-​end models displayed in a closed glass exhibit, like Lebron’s and the purple, special edition Transformers where it comes with the toy too.
Decent sales.

They’re so cocky, they get the basic stereotype. I remember working at Footlocker and everyone was talking about how stuck up they are and what not. I wasn’t that type of person, I was tryna get my money, and if you had money to spend, I’d make sure you get what you wanted, and get my commission. These cats out here, they’re so snobby, don’t wanna help anyone out. We had to seriously walk up to them just to get assistance, but I suppose whatever they were chit chattin’ with their co-​workers about was more important than money. They ain’t about that life. And that is exactly why, Footlocker/​Champs has that reputation.
Not only that while I was here, a woman was helping us get shoes, and some random cat came up crossed her name out and put his name to get his sales. First of all homeboy, you rude as f/​ck. Second of all, that’s is exactly why she had came up and crossed your name off because we told her wassup. I’ve worked in sales before, and I hated when fake ass sales reps be tryna take my sale. You get mopped up where I’m at, so you lucky you wasn’t working with me. I’m just saying.
The only benefit of shopping at these stores out here is saving on the sales tax on anything under $ 120. Other than that, if I was pickin’ up Jay’s or LeBrons I’d come back to Cali or order online rather than dealing with some suckers at a shoe store with no type of customer service.

Sure this place is a tourist trap and all, but if you’re a native New Yorker and a sneaker head, then this place is where to go for all your drops. I swear like no one comes here for Jordan, Foamposite and other releases because there are so many other places around here. When the Gym Greens dropped, I literally woke up at 8:15am, looked on Nike and
, saw that all the foams were already sold out, put on some running shoes, and made my way down to Foot Locker. Low and behold, I just walk right in with the rest of the line (20 people), and was in and out within 5 minutes with my new Foamposites.
This place opens up at 8am on Saturdays for your sneaker drops so it’s amazing. You don’t have any tourists around you, and you can literally be in and out in 5 – 10 minutes. Love this place cause they have all the House of Hoops releases, and they stock TONS of pairs. Don’t sleep on this place.

Ohhhh Footlocker. Normally not the best store to begin with but this location is horrible. I won’t even give them the credit of being in Time Square and being super busy with tourists, as they weren’t.
My friend found a pair of shoes that she wanted to try on. We flagged down a salesperson, who stared at the shoe and said he would check. We watched him doodle over to the other side of the store and greeted a friend with a quality ‘bro’ hug. Then he meandered about, never going near the back of the store or giving the impression that he was actually going to help us. He never reappeared.
We finally flagged down another employee after declaring the previous one a dud. This one called in the shoe and passed it off to another sales associate. He then also wandered off to another part of the store. At least 10 more minutes go by before a random employee emerged with the shoe in the wrong size and the wrong colour. Didn’t matter by this point. My friend tried it on and decided to buy it.
Upon reaching the sales desk, there was a line of one other person. One employee was working cash, and four were standing around, not helping anyone. I walked around the store and came back, and there still wasn’t a movement in the line. As I stood and waited for my friend to finally make her purchase, I watched an employee by the back room door stand there and pick his nose. Not even a figure of speech. This grown man stood there, not helping anyone or doing any sort of task, picking his nose.
The whole process took us over 45 minutes and was horrible. Do not come to this location.

This place is such a horrible tourist trap. I waited 20 minutes for a pair of Nikes that the guy never got for me even after repeatedly asking him at least 6 times he just kept saying «I got you» and walked off to appear as if he was going to help someone else. I’ll give them one thing they’re really good at keeping up appearances. If you want a real NY footlocker experience I suggest going to one in the outer boroughs or at least somewhere with less tourists.

if i did not know better, i would think that the sales associates at foot locker are the best in the world!
they are very friendly and helpful.
but the question is: are they genuine?
their overly helpful gesture led me to my suspicions.
and these were confirmed when i saw them scribbling some number on my shoe box.
why are they disfiguring my box?
i finally figured that they get a commission for what they sell!
so it is a good system right?
in my view it is good only if they are genuinely interested in serving you.
some just cant wait to put their number on your box!
some put their number on your box before you decide to buy it!
and when you dont, their faces turn really sour!
those who managed to close the sale will then immediately turn their attention to the next victim and you will then feel totally ignored henceforth.
sigh.
so how do the check out staff fair?
i had one who was as rude as they come.
basically she was impatient, unfriendly and not someone who should pursue a career in the service industry.
now i feel i prefer the ungenuinely friendly sales associate to this outrightly rude one! sigh…
verdict: if not for the unique sneakers that they sometimes sell with exclusivity, i will not shop here again!