Target Optical

Excellent service. Dr. Lu gave me a very thorough examination and Andrea made choosing my frames a breeze — they carry all of my favorite frame designers. I was in and out of there in forty-​five minutes.

I’m new to buying glasses and this is only my second time to get a prescription. I needed a new prescription for regular glasses and for sunglasses for the first time. I can comfortably say the following, one, the customer service is the best I’ve seen and experienced in a very long time. Two, The examination was smooth. Three, the price for my prescription glasses and sunglasses was unbeatable and most importantly there was a good selection for my noggin.
It was unbeknownst to me the target even have an optical center and I’m glad I found it. I will definitely be returning.
Thanks everybody at target optical you know who you are.

Kathy was so helpful and has great customer service skills. She went above and beyond!!!

I came here recently for a eye exam and glasses the doctor was awesome very nice and the girls upfront very sweet. There was a mix up with my glasses and some communicate issues at first which cause my glasses to take a little longer than I would of liked but the way the manager stepped up and went out of her way to make things right made me very happy with my over all experience here.

Came here for an eye exam today with Dr Lu and then bought 2 pairs of glasses. Dr. Lu is very competent and I cannot complement their staff enough, especially Kathy. Kathy’s professionalism and sense of humor are awesome. I would follow her anywhere she goes if she ever leaves this place.
They have a large selection of frames and their prices beat most of those other places. Do yourself a favor and check this place out before you go anywhere else.

These girls were great. The doctor who did my exam was very patient, listened to all my questions and concerns and politely answered each and every one. Seemed to genuinely care.
The girls in the frame shop were so sweet. VERY patient, helpful, accomodating, just an all around good experience.
I gave 4 stars instead of 5 ONLY because their selection of frames wasnt that great but the service was well beyond 5 stars.

Forget the 400mph air puff into the eyeball, forget staring at that blurry red barn on grassy farmland, forget testing all your lenses on my eyes. Im blind as F*!% and anybody can figure that out. Just be nice to me, feel sorry for me, watch me enter my PIN number, and walk away with my 6 month supply of EYESIGHT. That’s all I need. One time it was an Asian lady… one time it was a ‘cool’ Indian dude. Never know whatchagonagit. So I’ll be back for a 3^rd year, yessir.

I had a wonderful experience here with both the optometrist and associate at the front desk. There was no hassle; they addressed all my concerns, including advice regarding Lasik, soft vs. hard contact lenses; and were exceptionally friendly. HIGHLY RECOMMENDED!

Fast, easy, friendly, helpful! Choosing glasses is tough… thank goodness for Dr. Lu and her staff. They eased my indecisiveness and worries, making my experience a breeze. They also did the best they could to get me the best possible price on everything I needed. Woohoo!

I just got my first set contacts. Thank you Dr. Lu for all your help.

Excellent experience! Dr. Lu was very informative and incredibly sweet! Why go anywhere else!

I’m not sure what one of the reviewers is talking about getting bad service from this place because when I went there I found the staff pleasant and the doctor willing to go to great lengths to help me out.
I have trouble with one of my eyes so I asked the doctor many times to keep going back and forth with the prescription so that I could get it just right. She happily obliged and was patient with me.
I had one pair of glasses that needed new lenses and Kathy and Felicia helped me pick out a pair of prescription sunglasses that fit me just right.
I’ll definitely be coming back here more often.

I love to be able to go to a place of business & come home & write a great review. For me to be able to give a place of business a 5 star review it goes beyond the atmosphere of the locations, beyond what the food taste like, & beyond prices. A big portion of it goes by how well you treat me «Your Customer Service.»
I want to be able to walk into a facility & be treated like they are happy to see me. You see I am a very friendly/​bubbly person, I treat others the way I want to be treated. As you can tell from my review of «All Family Dental» my dentist office is amazing. Let me put it to you this way if any of the staff members or my dentist have had a bad day I would of never known because their behavior towards me has never changed. So this brings me to fill you in on my experience with Target Optical.
I believe I started going to Target Optical about 3 or 4 years ago & continued to go up until now and this is why, they changed their optometrist. My first view of this Optometrist was that she was nice & friendly.
However I had to return because my glasses were not the correct prescription. The second time I was there she was still nice, although Cathy one of the associates there is not my favorite person to deal with. You know those type of people who try to be funny by saying something sorta insulting, you know sorta like throwing pebbles? Well that’s the vibe I got from her.
After receiving my second glasses & wearing them for about a week not only did I have massive headaches everyday, but I wasn’t able to see a clear picture at the movie theater. So here we are on my 5^th time coming around to Target Optical (2 times to pick up glasses & 3 appointments). The optometrist was short & quite rude. I don’t know if it was her having a bad day (& if that’s the case she has patients that she needs to great & deal with so therefore, she should be grateful we bring her money). Now if it was a factor of me being there for the 5^th time perhaps she should take into consideration that #1. She is out of my way, meaning I live on the East side of the valley, while I work on the West side & she is on the North side. #2. I am wasting my gas & my time. #3. I was in no shape or form rude to her instead I tried to joke with her & giggle around. #4. SHOULDN’T I HAVE BEEN THE TICKED OFF ONE? To make matters worse she tried to tell me that its the same exact prescription I use to have. Uh, if that’s the case the case then why do I have to keep coming back? And how can you also tell me its only been tweaked a little. Make up your mind is it the same or has it changed?
Now let me move on to Cathy. My daughter canceled not show up for an appointment about 3 or 4 times. When I tried to schedule her another appointment (for the same reason as mine prescription is not the right one) Cathy did tell me that she would have to walk in & see if the optometrist can see her, I said OK thank you now let me reschedule myself, she still keeps talking about my daughter so of course that made me short towards her. So I told Cathy OK we will be there Friday for the appointment she scheduled me & I will bring my daughter so that the Optometrist can see her.
We get there Friday (my 4^th time going back for myself in which at this time the Optometrist was a lot nicer) I advised Cathy I was there for my appointment & also to see if my daughter could be seen. I was seen but was advised that my daughter could not be seen because she was fully booked for the day (did I mention that I was the only one there?). Cathy then tells me that the next available time is Tuesday that my daughter needs to arrive there between 2 & 2:30 & wait until she can be seen. I can understand having a policy of not scheduling another appointment but I don’t comprehend the come in but I cant see you stuff.
As stated before I give 5 star reviews based on the way you treat me. I have great vision coverage, I am courteous & respectful towards you, but the difference is I can take my money else where, in other words I don’t need you as much as you need me or as much as you need my money. I REFUSE to give someone my hard earned money & receive this type of service. There are many other places I can take my business too as well as my word of mouth (referral to family, friends, Unilocal reviewers, etc.).
If Target Optical in Corbin wants my business back I suggest they give these employees a Customer Service for Dummies course or get new staff. Until then I will continue to shop at Target & take my vision benefits else where.

Target Optical at Northridge is great! Kathy and Felicia the assistants are very professional and helpful. They made me feel comfortable to ask anything and was there for almost an hour trying to find a suitable frame for me and they didn’t make me feel awkward or guilty for taking their time and did not rush me in any way. I’m coming back to today to try more frames before finally purchasing them. Their prices are also reasonable. If you need glasses I recommend going there. the optometrist is also next door so you kill 2 birds in one stone.