Costco

The customer staff at this location is the worst I’ve ever been to. I had to ask three separate times to get my pizza that was sitting on the rack to be cut and handed to me so I could leave. The response from the employee was oh I can’t touch the pizza. So after could you ask somebody else to get the pizza for me and she just looked at me and it took another customers order. In one word that food kitchen staff is incompetent.

This is based on my experience today at the electronic section of the store. I was purchasing the ipad mini but there was no card to take to the register. So my friend and I asked the clerks (there were three of them talking to each other) to help us. One of them simply told us to write down the product name and number on a pad and kinda tossed the pad to us, then they continued their conversation. It was definitely the most unpleasant experience I ever had at costco.

Horrible honey bunches of oats I got so many sharp plastic pieces. They r so dangerous. want someone to take some serious action.

I love spending money at Costco!
I can justify (without guilt) purchasing things I need and a few things I don’t…and
I happen to think you don’t need a family of 6 to shop here…
While I really like the convenience of this location, it is usually always busy and parking can be a pain… if you didn’t meet your daily cardio quota and/​or don’t have the ‘parking angel’ with you that day… just park in the lot at the far far end… walking does a body good…
Be prepared for shopping vultures OR come early morning and during afternoon weekdays.
I avoid this place like the plague on weekends… been there, done it… not for me.
possible cart incidents. people incidents with carts… you get the picture, its crazy insane busy on weekends…
What I love about Costco…
*FREE BRUNCH (or dinner) aka food samples.
*Buying in bulk means fewer trips to store…
*Kirkland products: delicious bone-​in ham, good olive oil, avocado oil, spices, vinegars, paper towels, toilet paper (yes, toilet paper — — best bang for your buck, I can’t stand those tiny rolls).
*Fantastic return policy. Lost your receipt? They can look it up. The coffee maker you bought 2 years ago isn’t working? They will take it back.
*Nice selection of seafood — love the giant crab legs, ahi tuna, mussels, oysters, wild salmon.
*Prime choice cuts of meat. love the organic selection too…
Too much meat in packages you say? Separate your meat, smartly wrap and freeze.
*Deals on kitchenware and appliances you would pay more for at a specialty store.
I bought my 6 qt. dutch oven here ($ 40), years ago and it performs just as good as Le Creuset but without the price tag…
*WINE & SPIRITS! nice selection and savings. I saw a dry riesling here I really liked for $ 3 less.
*CHEESE! many interesting choices. One of the few places that carries the large container of Belgioioso Burrata, problem is, because they are one of the few places that carry it — they are often out of stock.
*Great holiday gifts sets and holiday accessories that you need around the holidays.
*GIFT CARDS galore!
*Awesome bakery dept. — love their baguettes. Cakes are moist and reasonably priced.
*FLOWERS! Bouquets are fresh, colorful, bountiful and sometimes exotic, but always pretty.
*TOILETRIES, VITAMINS…
*JEWELRY (need a quick pick me up? do it and browse! …the quality is great for the price on certain pieces and some eye catchy designs too…).
*PARTIES! Need a dessert, appetizer or side in a pinch for a party? They have it.
*SAVINGS ON GAS!
Customer service is friendly & helpful and there are no shortage of employees.
A few cons:
*Produce & fruit quality and organic selection is great to average and depending on the produce, it can be pricier than buying at your local market. Yes, you can freeze your fruits if needed.
*You find an item (a certain wine or Biscoff cookies for dad) you want to buy at every single shopping trip, and eventually, the day comes when your faced with gloom and the hard reality that they no longer stock it :((at this point, I just ask which location carries it — and they are happy to help! OR you are just shite out of luck).
Fyi — an employee once mentioned there is a box by the customer service desk where you can write down what you’d like them to carry and they try to accommodate. How nice!
I could go on & on about the products and savings here… they have some name brand apparel finds I was surprised to see at times… This store is clean, run well, organized and they turn over products quickly which means you will rarely ever see anything past its prime…
(that’s because everyone and their mother, sister, brother, cousin, 3^rd cousin, aunt & uncle shops here).
While I frequent Sam’s on occasion, Costco offers a better selection in my opinion, and the quality and savings on Kirkland products, in addition to other perks, keep me coming back…
Pretty much everything you need (and some things you don’t) can be found at Costco!
Ps…The cheese pizza slice is pretty good too…

If possible refrain from visiting between 1pm-​4pm on a Saturday. Finding parking is damn right stressful. Everyone in the western suburbs must visit this location because the return lines, check out lines, food court lines, car fuel lines and checking your receipt to leave lines are LONG!!! This Costco has to be earning dollar dollar bills for corporate. Ill stick to my trusted Ashland Costco in the city any day.

Management is really bad. I have had couple of problems with the store and every time the management responds in such a way that makes me regret shopping there. They make too many mistakes at this store and when you ask them to correct them, they flat out tell you to take it or leave it.

Woohoo:
— Good deals on liquor, beer, wine
— Vacation packages will save you $$$ and have a lot of great options (we’ve used them twice already for international travel)
Yay! I’m a fan:
— Call in your whole pizza order and pick it up for a cheap and easy dinner option
— Good prices on gas
A-​OK:
— People who work here usually seem pretty happy
— Vision center has decent hours and we can get in for an eye appt. fairly easily. Their selection on frames is pretty good as well. I would recommend using them!
Meh:
— I live in a household of three, plus our pooch so I don’t really need to buy in bulk
Eek:
— What. The. F. Is wrong with the people who shop here!!! I know this isn’t Costco’s fault per se, but I can’t remember EVER seeing a smile on someone’s face while shopping here. Like we’re all in survival mode to get in, get out, & live to see another day. People don’t know how to walk in an orderly fashion, people hit other peoples’ carts, people block aisles with their unattended carts & children. The worst is the parking lot. I’d say 40% of people actually put their carts away where they’re supposed to. On any given day I see them on the medians next to bushes, in parking spots, or in the middle of the road. This weekend I saw a man sort of push his cart toward the building & start walking away, as if it would miraculously find it’s way back inside the doors, and it would’ve most definitely hit a parked car if my husband hadn’t ran it down moments before the collision. This is pretty typical unfortunately. I always leave here in a bad mood because I feel like my faith in humanity is being chipped away piece by piece every time I see another jerk acting like an a**hole here.
If it weren’t for my husband wanting to keep our membership, I would’ve ditched it by now.

Worst service in my experience when it comes to tires. You’ll find they have great prices but you’ll need lots of luck getting through to schedule an appointment by phone. I rang both the sales and the shop lines for ten solid minutes each never I gave up. There are two other options, none of them convenient; wait forever at the counter until someone shows up to schedule a time for you, or show up an hour before opening. Show up anytime after opening and you can expect a worse wait than what you’d find at Just Tires or NTB. Finally, you can expect them to be late on scheduled «appointments.»

Our Vitamix started smoking and burned out, so Costco took it back full refund after 2 – 3 years no questions asked.

This review is purely for the optical department. On Oct 08^th I had my first eye exam with them. I was tested for both glasses and contacts. The test with Dr. Ahmed was quick, professional and when I was leaving I hadn’t made up my mind what kind of contacts or glasses I wanted. The doctor very kindly gave me a few days supply of lens to try and see which were more comfortable.
Today (Oct 30^th) I went back to look for glasses and order contacts. The girl behind the counter (Karolina) was excellent. Despite being completely overrun as one of her colleagues did not show up, she managed to help all customers in a timely fashion and handle the phones appropriately (asking if the callers did not mind if she called them back). When it came to my turn, I was ordering two pairs of glasses, which she measured me for and went through the order and how I could save money. She is a credit to the Costco organization.

I love Costco. I really do. They are a fabulous and extremely well run company. Outstanding meat selection and quality, largest wine retailer in the country, they pay living wages and benefits, have lots healthy and organic food items and all that good stuff.
That said, Christmas ornaments in Sept? Really?! I went in to buy a giant spider for my annual Halloween party and it was all the way in the back of the store, exiled there by the Christmas stuff. I didn’t even see any Thanksgiving stuff, Columbus Day stuff, Veterans Day stuff, Kwanzaa or Festivus stuff.
I love Costco, but come on, we’re still kissing summer goodbye, don’t depress us this early with Christmas stuff.

I like Costco. There’s always something new to find when you go. But the problem is if you get used to a certain something being there, it may not always be because the products kind of fluctuate often.
And being in a household of two, it’s sometimes hard to justify buying some of those large sizes. We just don’t need that MUCH. It’s probably well-​suited for larger families.
For parties, they’re awesome. And they have some really nice trays and prepped stuff so you don’t have to go to all the work.
Also? The staff is awesome. Willing to help, going above and beyond. Happy and pleasant. I hear this is because Costco is apparently a great place to work and it shows.

DO NOT get laminate wood flooring from Costco if they use Great Western Flooring. I was very disappointed with Great Western Flooring’s blaming me for their poor installation and selling me a product that never should have been installed in my basement. But of course they made that my fault and Costco conveniently disappeared when it came to customer satisfaction. Costco let Great Western Flooring off the hook and from their lack of action I can only conclude they don’t care. After all, I’m a single parent w/​a full time job who doesn’t have the time to constantly be chasing down these two parties. And is that really for me to do anyway? Can’t they just deliver what they were supposed to? Is that too much to ask?

Always busy. I’m so glad they put a light in the intersection. Their selections are decent. Wine section has the best selection. Interior is a ware house look just like SAMs club so I guess they can keep prices lower by having simple interior. Check out lines are crazy and no bags are offered. They do have a nice snack shop though. Expect tons of samples but you will need to wait for them as they are usually gone in a flash. Costco was intended for bulk purchases so it’s hard if you have a small family. Don’t come here for clothes or sports equipment. Might find cheaper prices with a coupon at jewel or whatever. Always clean and they always change and add new products. Rare sales but they keep you posted in the mail. Overall membership is worth it as they offer money back.

Stopped in for some pizza today as it’s my traditional Carboload food of choice. I asked for a cheese, light sauce and well done. They executed perfectly. Thanks again Costco!

What’s not to love about Costco! The prices are the best bet in town. Yea, it’s bulk but if you have the room it should be no problem. My fav is the gas prices. You can get a gorgeous large bouquet of flowers for V-​day for $ 15 (Attention all guys). Not to mention, they have great clothing selection. I got the warmest winter coat ever for $ 60, Calvin Clein skirts for work for $ 7. The list goes on and on. Kirkland brand stuff is up there too. They make an awesome body lotion with a great smell. Same with the detergent, great smell.
Gotta get the samples, but I always miss out on them because I tend to shop when there’s less crowds during the week. They seem to only give out samples on the weekend. If all else fails, I usually go to the front to get a slice of pizza or hot dog with a frozen yogurt and yes the portions are huge of course. I never finish the smoothie!
The employee’s are always nice and laid back. Makes me want to work there!

This costco is huge! They seem to have a lot more stuff and a greater liquor selection than the schaumburg location. We love costco and the auto guys are great. This location had gas which is huge as costco gas is top tier and it’s CHEAP!
Plenty of parking… Great employees… Great products… need I say more!

Your typical Costco. Laid out similar, didn’t have any problems navigating. It was fast and efficient.
The food court sells sandwiches at this location which I’ve never seen before.

It’s a decent-​sized Costco, with a slightly larger-​than-​average selection. Unfortunately, this location is a victim of its own success. The parking lot is almost always too crowded, and on weekends the aisles can be claustrophobic.
Also, it’s worth pointing out that the liquor selection here is a bit tired. Perhaps management at this store realizes they don’t have to try very hard for new customers.
I now prefer the new North Riverside Costco. It’s smaller, but with a more useful inventory — including a better liquor selection. And easier parking.

What is it about Costco that makes people drive like the world is ending? This has got to be one of the worst parking lots. Is it because everyone’s car is so full of bulk items that they can’t see to back out properly?
I love Costco in general and on principle. It’s very fun to shop here. I adore that my children could sit side by side in the massive shopping cart today. What is problematic about this Costco is, is there a requirement that all employees must be particularly unfriendly? Is it part of their employee screening process that anyone who cracks a smile or says hello is passed over? The one exception is the nice man who took our cart after we unloaded it this evening. However, I suspect he may have been Santa Clause and not really an employee at all.
Anyway, all that aside, it’s still Costco, so it’s a-​okay to me. I always seem to misplace our membership card though, so it would be handy if the company could somehow eliminate the need for a physical card to be present at checkout.