Gentle Dental Orange

I finally found a dentist I want to keep coming back to. Dr. Vu was awesome! He & the dental assistant made sure to ask several times if I was ok, or if I needed a break. My mouth was just pretty sore from keeping it open with the brace… so the assistant actually gave me jaw massage to ease away the soreness… I’ve never gotten they from any dentist!
Everyone was very helpful and explained everything very thoroughly. I came here after seeing a Unilocal friend check in & rave about this dentist. THEN I find out that my cousin comes here & recommended it to another family member after she researched dentists in the area. So I know this place is definitely the best… in the area & covered by my insurance anyway: P

You will be frustrated. As a family we’ve had 3 rounds of orthodontics. It’s very hard to get an appointment. They tell me to call in the beginning of the month, so I do, by then everything is booked up. There was also a time that they moved my appointment without notifying me, luckily I always confirm. Because it’s so hard to get an appointment, my son’s ortho treatment has been prolonged. I regret ever starting another treatment here. The staff and ortho are very quick with you. It’s like you’re just a number. No relationship no warmth.
I have a, lot friends who ask for an ortho I recommend, sadly I can’t recommend.
I can’t wait for my son’s braces to be off so my relationship with this dental office is over.

Dr. Michele Meador is fabulous. She takes her time, explains everything, and makes sure you are completely satisfied. Love it! Nicole at the front is friendly and fabulous and easy to work with. Thank you

Have to say Dr. Randa Nasr is awesome. She has made my son very comfortable time after time, with no complaints. Will definately comeback and recommend to friends and family.

Dr Vu is AMAZING! My first appointment with the staff was a little bit bumpy but in the end I am VERY satisfied with Dr Vu and his work.
Setting my appointment was easy. Getting the staff to understand how much coverage I had through my insurance was a bit of a challenge but in the end I felt the fees were reasonable. The office hours work great for me as I work full time Monday through Friday.
I highly recommend Dr Vu. You may want to have a copy of your dental coverage if your planning on using your dental insurance.

Gentle Dental, Dr Vu and staff make your dental visit an amazing one. I have been here before but I really want to tell everyone how amazing this place truly is. They were able to fit me in same week, they are always super friendly, extremely knowledgeable and it’s a place that feels like your visiting family. I haven’t had a cavity in years and they were able to fill it same day. Dr Vu is extremely gentle and I didn’t feel the shot injected. Also it was quick, easy and painless. What more could you want from a dental practice. 5 stars to Dr Vu and Gentle Dental!!!

The staff here is horrible. I waited over 3 wks before having my wisdom teeth removed bc of mistakes they made.
I had 2 appointments rescheduled both bc of an AC update. The second time this happened, I received no notification. I showed up and found the building closed early.
When I met the dentist I was there to have my wisdom teeth removed — the staff tried to upsell me every chance they got.
The staff also lost my x-​rays for 2 days, found them but never mailed them to advance the surgery process. In fact, they asked me if I could call them to remind them to send these x-​rays to my insurance. I felt like this was absurd.
The dentist was helpful and even toss me meds I could buy over the counter. This is the only pro I have.
I was told my surgery could be there only to find out they have a surgeon come in once a month. This wouldn’t have been so bad but I was told last minute.
Basically the staff here has the worst customer service I have ever experienced. If you have the chance to go add somewhere else please do yourself a favor and run there.

The staff at this office have been so very kind to me — From the ease of getting an appointment and follow-​ups with Manola to the billing with the ever pleasant Gloria! I never met anyone with such a winning smile and personality that manages to make paying big money so painless. I just had to write a review of praise because I believe one should always give credit where it’s due! I trust Dr. Vu completely with his gentle approach to Dentistry. He allays one’s fears with his in– depth description of what he is doing and why as he is going along through each procedure. The x-​rays are explained and it is not the fault of anyone on this team if you don’t understand everything. Dental work is very expensive and the patient should know everything about each procedure. To boot, I had a marvelous endodontist experience with Dr. Alkatib.
When Dr Vu told me that I had to have a specialist treat me I was so beyond nervous. It would mean that someone other than Dr. Vu would give me Novocane. I was called to jury duty right after my endodontic experience and thought what a great excuse I had to be excused — but I had no pain, no discomfort after the treatment and no reason to be excused — amazing ! The next day everyone wanted the name of the endodonist that treated me and I w
as so very happy to recommend the wonderful team at Gentle Dental in Orange!

Great service every time I come in for my appointment and my children ‘s appointment. The secretaries there are very pleasant and extremely helpful especially Gloria Manola.

I will never go back here. They make you put your forehead and chin onto this device for x-​Rays and don’t even clean it. I can see the oil and dirt from previous patients. How about putting tissue paper on it for basic hygiene? The dentist will try to make you pay more deep cleaning but if you just want a basic clean he’ll barely spend time on your teeth. A couple minutes at most.

I had to go here for initial consultation for an implant. Everyone here was professional, the dentist was great and very good at explaining my situation. I do not like getting my teeth cleaned and this was the best experience I have had so far.

Update Upon 2^nd Visit: You can have the nicest service ever but when you make people wait for 3+ hours to have their wisdom teeth pulled with no warning or sincere apology, you deserve all of the bad reviews. Both the patient and myself being his ride (who was going to be a future wisdom tooth extraction patient) had to take the day off for this — where are my lost wages? You wouldn’t hesitate to charge me for being 3+ hours late. And we weren’t the only ones, person after us was waiting 4+ hours! Absolute mess of a business. Stay away until they figure out how to properly appointment plan.
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Truly lives up to the name «Gentle Dental!»
+ Friendly receptionists, hygienists, and dentists!
+ I definitely had a bit of a dentist-​phobia and they made me feel right at ease
+ Mojito flavored dental polish — Mmm…
— Office was a bit old and dated, but service really overcame that obstacle
I highly recommend for fast, friendly, and non-​scary dental services!

This place will deceive you!
The employees are «nice» although it is a front.
First of all the xray machine is something that was used when I was a child back in 1970! SERIOUSLY. Digital xray have been around for about 15 years. This place needs ro upgrade.
That should have been my sign to walk out the door. But, naively I chose to take a RISK.
My teeth have 4 – 5 of the mercury fillings, which have lasted from 1980 until 2011, which was approximately when I first came to gentle dental. Both the technician and dentist were trying to convince me to replace them. I had replaced 1, maybe 2. One of the fillings failed as I learned on a return visit and was told I needed a root canal. SWEET, I also had a root canal done many years ago and the crown broke, so I thought since that one filling that obviously done incorrectly needed a root canal I might as well do that and replace the broken one. Also, another tooth needed a crown, no root canal. So in total 3 teeth with crowns, they somehow convinced me to get the BEST CROWN, which hind sight is 50÷50− –they should have told me my other less expensive options… well I had all of that completed, and my teeth have been uncomfortable and hurting ever since.
There were other visits where I was told I needed certain work done and the next time I came back they brought some thing new that I needed and forgot about anything from the visit before.
My salary doesn’t make it easy to pay for these services. Especially, without dental insurance.
I wish I could get a refund, at LESST for the filling that needed a root canal only 9 months after they took out the silver.
Whatever happened to HONESTY.
I don’t have enough room to write everything that happened in sequential order.
Should have posted this when this all occurred.
Put OUT and will NEVER BELIEVE OR TRUST DENTIST. You should all be ashamed, and hopefully you don’t treat your parents with such disrespect or disregard, only. for your SELFISHNESS.

After having some insurance changes and being forced to change dentists I was feeling misplaced animosity toward this dentist office before knowing anything about them. After looking at Unilocal and reading the reviews I was even more concerned about bringing my daughters to this office. After making the first call, despite my less than happy phone etiquette, the woman that took my call was not only patient and understanding but she was able to squeeze us in that day. Some of the Unilocal reviews I read said that there were long wait times so I was concerned especially because both of my daughters were being seen. We arrived 20 minutes early and were greeted by friendly faces and words of welcome. One of my daughters was called within 15 minutes and the other was called just a few minutes after her. Another review I read on Unilocal said that the dentist office was dirty and that the equipment was a little old so I peaked around when I went to use the restroom and found every area that I saw was clean and seemingly up-​to-​date though I am not in expert in dental equipment. After about 20 minutes my first daughter came out followed by the dentist who was friendly and professional and let me know her prognosis. My other daughter was done about 10 minutes later. The office was able to make an appointment the very next day for their treatment (I was going to be traveling for work and needed the appointment soon).
Appointment 2 was similar to the first appointment. Friendly staff, my girls were seen right away and the treatment was quick (each had a cleaning and one had a filling). We were there a total of about an hour and my girls came out with smiles… even the one with the filling. The only thing I would have liked was for the dentist to come out again to let me know about the cavity– how bad it was, etc.

Most of the bad reviews are accurate. I have always waited long in this office. They call you in at your appointment time but they will make you sit in the chair for an hour before they get to you. They seem to prioritize consult over current patients. They’re nice and friendly so they can get your business after that, wait wait wait.
The assistants dont seem to work well with the dentists. I don’t think they respect each other. Just the feeling I get when I’m getting worked on.
Jeff in ortho is awesome though. So is Dr.Olsen.
Their equipment need updating. Still using old fashioned X-​ray machines. Office could use a make over.

I would not suggest this dental office. They over charged me $ 200, took over 2 months to get my money back. I had 4 fillings redone per their suggestion and have had 2 redone as root canals by a different specialist since the original dentist damaged the nerve horns on the teeth by getting the filling too close to the nerve. It has been 6 months and a 3^rd tooth still hurts and may end up with another root canal. I requested a refund and they first said I needed to sign a release of liability (which I refused) then after many phone conversations they remembered their policy that this is not required for amounts under $ 300. What a nightmare situation. Also my kids did not like going their and felt they were choked by the X-​rays done on them.

I recently switched dentists for proximity to home… Gentle Dental is highly unethical and doesn’t do a very good job for the services performed.
I went in for a routine cleaning. SUB-​PAR to say the least. They essentially glance over your mouth with a hydroscraper, then polish. Their hygienists basically do nothing. It get’s 90% of plaque out, but what about the remaining 10% between your teeth?!? Immediately afterwards I went home and flossed MYSELF! I’m not paying for half-​way service, I was not impressed!
Additionally, they demand that I had x-​rays done even though I didn’t want them. Since I have dental insurance, I finally caved and approved. They didn’t take 3−4x-rays, they took 15+!!! Sure, my insurance will pick up the tab, but It’s places like this that make insurance so dang expensive to begin with! Totally taking advantage of the system. I DO NOT Approve of this sort of unethical business practice!
My old dentist, Dr. Pasko (in Brea) individually cleans each tooth, flosses and provides you with brush/​floss/​threaders/​toothpaste etc. When needed, they only take 4 x-​rays (left/​right/​front– top/​bottom) 1x year. You can bet I’m gonna stay with them, even though it’s a trek from my home.

The aim here seems to be revenue generation. Wanted xrays and cleaning, but $ 400 out-​of-​pocket and three visits later, I still don’t have that. One of those visits was an appointment scheduled two days before the crown would actually be there. No one communicates with anyone else. Nasr walked in after I’d been there an hour + to say «your crown is in, now I will do the rest of my work.» Crown wasn’t in, and she didn’t know that? Also funny, (sort of) the first time I came there, an assistant of some sort said he needed to take my blood pressure, and proceeded to wrap the cuff around my wrist. I have no confidence in this place and will not return.
Contrary to the name, there is nothing gentle about this place. Haven’t experienced more pain anywhere, simply because there is no communication, and an assistant will shoot cold air onto an exposed nerve because no one said not to.

First visit to the dentist since moving to OC, but had a dental visit only six months ago in Ohio. Ironically, the dentist I left in Ohio showed my set of pearly whites off to his colleagues before leaving saying I was the portrait of dental health.
We move and switch insurance so I schedule with this place. I mean, how can you go wrong with GENTLE dental, right. OMG I was so wrong. First off, the place is FILTHY. It was SO FILTHY I took a picture to tweet while in the dental chair waiting… and waiting… all while there was not another person other than staff in there.
The «dentist» finally comes in and prods my gums so hard calling out numbers as loud as he could to an assistant. Now… keep in mind, I’ve had this done a thousand times and I KNOW they are not supposed to prod between your gums and teeth that hard. He then looks in my eyes and tells me I am very close to gum disease.
I picked up my bag and got the hell out of there.

I haven’t been to the dentist since I was ¹⁵⁄₁₆ years old and I’ll be 32 really soon. I haven’t had health insurance since I was 19 (yay for America’s health coverage!) and had braces my last 2 years of High School.
In the mean time I haven’t taken good care of my teeth and have had a couple crack… fun stuff. Needless to say, I was VERY nervous! The guy that did my x-​rays is awesome! I think his name is Freddy (I wish I could remember cuz he’s really nice and funny).
Next I was taken to the room for a review of my x-​rays and to meet my dentist. When the dentist came in (Dr. Randa) came in she was very nice, friendly, explained everything in great detail and made me feel comfortable. When we got down to the nitty gritty of my teeth she was very comforting and never once made me feel guilty or bad for neglecting my teeth. We even shared a few jokes.
Then the bill came. I was expecting up to $ 5k after my insurance (like I said before, I haven’t taken care of my teeth). I needed multiple crowns, a lot of fillings, a root canal, I have a bacteria festering in my gums and I have a molar that needs to be removed with a bone graft in it’s place. Before insurance my total was well over $ 10k. After it was $ 3,900. I asked if there was anything we could do about using materials and financing. They had a couple of financing options and we worked it out so that even with a couple of Nitrous doses (in case I needed them to calm my nerves — which after my first time I haven’t needed again) my total bill came to about $ 3,500 and I have 12 months to pay it off with no charges (which I thankfully can do).
I have started the work and everyone has been GREAT along the way. One day I forgot my headphones and one of the assistants let me borrow hers. Dr. Randa answers ALL of my questions and is incredibly sensitive when filling my gums/​cheeks with Novocain. She even makes jokes (not about me or my teeth) through out the whole processes as well as asks me if I’m OK every few minutes. The same guy that does the x-​rays helps her with patients and he answers all of my «what’s that» and «what are you doing now» questions with no problem.
All three times I have gone there have been a different movie on the TV — The Blind Side, Spiderman 3 and some lame Amanda Bines (or whatever her name is) movies.
All in all, I couldn’t have asked for a better experience or dentist and would recommend Dr. Randa and the staff at Gentle Dental to anyone looks for a dentist. (4 stars cuz I don’t have anyone to compare to so I don’t know if this is as good as it gets).