Sprint Store

AVOID THIS STORE! They don’t know what they are doing which forced me into having to go to another store to get what I needed.

Came in to see if I can get a discount for my work, and the guy was rude and not willing to help. Don’t come here.

I know who that angry customer was. They made an appointment for 12:45 to have a broken camera lens repaired. She would not leave until she received help from any competent customer service agent. She insisted someone help file the claim to say the least because they kept getting referred to the store… and the store kept referring them to insurance. The employee said she had no internet service. For months they were given the run around. This time was the last. The employee gave her 3 phone numbers, two that didn’t help. Finally, the Sprint worker took her phone, called Asurion and lied saying the phone was damaged beyond repair, that the camera wouldn’t take pictures. A claim was opened and a $ 200 deductible expected. Well, the customer proved the camera was operable by taking photos of the rep and the store. 35 minutes later the customer left. Corporate has been contacted and conference calls were made. 1.5+ hours later. Basically if you have insurance, it’s only good to replace the whole phone with a $ 200 deductible. Other than warranty issues, Sprint store can’t help.

2^nd time today, got here at opening and NO manager when store opened, came back about 1 p.m. to swap a phone, still waiting at 1:35. Came into store with holding open door for very angry customer leaving store. While waiting, customer came in and was told about 15 minute wait, there is NO ONE here! They have a girl at the front that is just texting on her phone instead of helping this customer, crazy day! If you have time to kill, come on in, otherwise avoid this location. Bye, Felicia!

This place should be closed down and investigated for fraud. We went in about 4 months ago to upgrade our phones and thats it. We had the Galaxy 3 and 4 so it was time. I hate giving my money to cell phone companies so I went as long as I could with my old phone. Well when we went into the store they told us we could upgrade to the 6, each recieve a tablet and each $ 250 in new accessories for just the tax on the phone. We asked the sales person at least 4 times if it would change or plan or our monthly bill, she assured us each time nothing would change. When we got the first bill it was a fortune! It turned out our «free» stuff wasn’t free and in addition she added two new phone lines for the tablets and insurance. Fast forward yesterday when one of our phones broke and we went to the store to replace it and were told we no longer had insurance on the phones. Apparently the sales woman took that off when she upgraded or phones. Please be careful! They are snakes. After talking to 4 different people at Sprint they gave us our insurance back, but it doesn’t end there. Apparently with the new phones we have a deductible of $ 200 where before we paid nothing if it broke. So now we have to pay $ 200 dollars to replace a 4 month old phone!!! I feel like takimg a week of work to picket this place! DO NOT SPEND UR MONEY HERE UNLESS YOU HAVE IT TO JUST THROW AWAY! I swear I just want to go back to the simple times of a home phone.

Worst customer service ever. I’ve been with sprint for 5 years and the way they treated me here was so bad it’s making me switch providers. For this store to be a corporate store for sprint it should at least be an upgrade from all the smaller retail stores. Seems like the person who assisted me had no idea how to work or was in training because of how horrible he was.

Do not set foot in this store if you’re in need of getting your phone repaired!!! Even though this store has a repair center, unfortunately not much will get done because the employees here are incompetent, lazy, and useless. I brought in my phone because it wasn’t charging, and I was given excuse after excuse as to why they couldn’t do anything to help me. Despite having insurance for my phone, they said they couldn’t repair or replace it. According to the employees I spoke with, I needed to contact the phone manufacturer directly and hope I was still covered under their warranty. They also told me to be prepared to wait at least 3 weeks to get a new phone through the phone manufacturer.
I ended up taking my phone to another Sprint store with a repair center, where they immediately found the problem and fixed it. Do yourself a favor and drive a few extra miles to another store where the employees will actually do their job and help you.

Stay with Verizon. Bait and switch does not even begin to cover it. Wait is long and you are tranfered from person to person to not receive information.

We went to this store checking out deals for service. We have Verizon and are thinking of switching. We were greeted by a girl and put on a waiting list.
We waited around for 30 minutes and no one even acknowledged us. A chance to get new customers was just blown. Even though Verizon is more expensive they at least have good customer service.

These guys are completely inept. Ordered from Sprint online and received multiple confirmations via email that my order was ready. Showed up at my scheduled time and gave them my order number. Anthony Hurtado — «Sorry, this is an order we can’t do anything with.» Literally, that was it. Didn’t offer to help or fix it at all or help find a resolution to get me my new phone and service for my wife. He got his orders from his Manager. It was so weird, I almost think something shady is going on. Ruined a wonderful Christmas present to my wife. I would give a negative star rating if i could. Absolute tools. I called and cancelled the entire order and service through Sprint. NEVER WILL DO BUSINESS WITH SPRINT AGAIN.

This store location has a severe problem with their security. Someone was able to access my account so I went in to get it fixed. I spoke the manager and was told that by changing my password, the problem would be solved. The same person was able to access my account again because they new the answer to my security question. I had to cover all the cost both times. The problem has still not been fixed. They’re giving my information to strangers.

Walked in last week and the girl at the front was very unprofessional, and not helpful what so ever. Waited 30 minutes to be helped and saw 2 employees walk out while waiting to be helped which disappointed me, while other customers waiting as well. Laurance attended me and was not helpful as well, he had an attitude and was no help. Wont be coming here again and cant wait until my contract is over with sprint! If sprint does not improve there customer service and coverage asap they will be losing customers rapidly.

Please update store hours.
I showed up at 7:15pm because Unilocal said this Sprint location was open until 8pm. I was met by two employees who approached me with sarcastic remarks that this store has closed at 7pm for the last six years.
Updating store hours on Unilocal would reflect better customer service than rude remarks from employees.
I sat for 5 minutes writing my review watching several Sprint customers turned away as well.

Great customer service from one of my favorite Sprint reps — Anthony Hurtado. What makes Anthony great, he will listen to your concern or issue and give you solutions to solve your problem. Although there is a Sprint store in my city, will definitely do any present or future business at Anthony’s store in Orange.
Thanks Anthony!

Just had the best customer service that I have ever had at a Sprint store. I was helped by Denis Prado with complicated questions regarding my previous plan as well as my current plan, and he went over and above to make things very clear to me. He assisted with options to lower my monthly plan, explained everything thoroughly, and called headqutrs. to try to get me credits for previous billings for items that I had not needed or understood were on my plan. He far exceeded my expectations and I left there completely satisfied with the outcome.
I think that we have come to expect inferior service or confusing explanations from our phone and cable providers, but that was not the case with Denis. His concern for my issues was genuine and I would rate him as one of the best customer experiences that I have ever had anywhere…

I’m disappointed in the retail consultant Amy Rodriguez @ This Location. I got the New Samsung Galaxy S6 and you get a special that includes 2 Tablets and she didn’t explain installment charges, insurance fees and added plan charges. I spent over $ 700 Dollar’s she didn’t have to rip me off. I went back to the store and Spoke to the manager maybe she’ll think twice before doing this to another customer. Beware of any special offers. I got some charges taken off but never again will I step foot in this location ever.

This is the worst Sprint Store, Rude Rude Rude!
If I didn’t have other sprint stores I could use I would change carriers.
If i could give 0 stars I would.

By no means am I a newbie when it comes to dealing with cell phone carriers as I’m used to the little tricks and methods to add on a few fees here, so the fact that it happened at this store doesn’t surprise me; however, the way they handled themselves after I tried to point out their mistakes was outrageous:
Being placed on hold for 10 minutes, only to be disconnected.
Being told I would be called back by the manager and never actually being called back.
Telling me the store manager was «out sick» that day and coincidentally the sales rep who helped me was also «out sick» the same day.
This carried on for 2 weeks and finally at the end of the second week they had the audacity to tell me that they refuse to help me because of my attitude has been so poor. Naturally, someone who get pushed around for 2 weeks and never gets called back by the manager is going to have a pissy attitude. Maybe if you never made fraudulent sales this wouldn’t happen in the first place.
Anyways, finally sprint account service was able to take care of my concerns after I threatened to cancel my service for this stores mistakes.
I don’t usually write posts but I sincerely hope no one ever goes to this store again.

Back in late 2014, I had decided I was paying too much for cell phone service for my wife, my son and myself. I shopped around and found that Sprint was offering the most cost effective plan and the service was rated very highly.
I decided to go to the store on N. Tustin Ave. in Orange. Many people must have had the same idea, as the store was filled with customers. I had the pleasure of working with Jannelle who was very professional, pleasant and worked hard to help my family get into 4 new phones. I had a difficult situation coming in from another carrier, but she handled it very nicely.
Jannelle did have to have the Store Manager David Butterfield step in to help with some of the tougher aspects. He was patient, friendly and has an obvious passion for helping people and doing the right thing.
David called me to follow-​up about credit I was owed and wanted me to know know he had taken care of them. I have total confidence David will be there for me if I need anything at all.
The bottom line to this is I wanted to let you all know David is a GREAT Store Manager. Jannelle and the rest of the staff deserve kudos as well. David keeps this store running like a champ and I urge you to go visit this location if you are looking for AWESOME Sprint service.

I appreciate the fact that I was greeted when I walked in and I was asked for my information so I can be put in line. My previous Sprint store experience was terrible and I walked in expecting to be ignored and having to wait a long time without any sort of acknowledgement but they were very professional. They gave me an honest wait time of 30 minutes and told me how many people were ahead of me which is 4. One thing I’m surprised about with sprint in general, though, is the fact that I’m getting poor LTE service even inside their store. The associate was polite, friendly and knowledgable. I walked out with a new iPhone 6 and a smile.