Marriott’s Shadow Ridge II – The Enclaves

guests stay away!!!
my wife had her anniversary ring and wedding band stolen from our room. she left them on the sink when we went to the pool. the loss prevention did not care and refused to help. gregg the director refuses to call me back. the insurance company which he said would take care of it refuses to help us. this is a perfect example of bad management. do not stay at this hotel resort. they just had another theft occur this weekend. future guests beware your belongings and personal items are not safe!

Our family of 10 booked 2 two bedroom villas for the Father’s Day weekend. This has been a family tradition for many years. The property was great as usual. The food at the pool bar was also good. We had very little interaction with the staff UNTIL… I looked at credit charges. Y final invoice was about $ 900 but for some reason I was charged $ 1800. I called the front desk and the gal had no idea what the extra was for. I asked for a manager and was told someone will call back within 24 – 48 hours. I waited but no call. I called again 3 laters and spoke with a Front Desk manager. We went through the charges and found out there was an extra $ 750 charge. He had no idea what the charge for. Absolutely no idea which I thought was weird!!! Now I have to wait up to 30 days for the charges to drop.
It was terrible the staff could not tell me the break down of the charges. So much effort and time wasted to resolve!

Great property for longer visits and with families with kids. We stayed 4 days 3 nights and had plenty to do. We stayed in the 4100 building and it was very quiet and the views were of the 15^th hole and the mountains. The one bedroom villa, the pools, and the grounds were well kept.

Horrible resort. Booked us for a 1 bedroom villa and switched us to a studio for the same price for 5 people; told us they were oversold for Memorial Day weekend. Resort manager called me a liar and that «I would have never booked that room.» Absolutely disgusting. I have never been treated so poorly in my life.

Marriott will not allow a review until the stay is done. We are still guests here without support from Marriott even though we have tried twice to change locations, We are Marriott Platinum Elite Lifetime members staying at a Marriott Resort. We normally stay at the Marriott hotels. This resort location is nice but has a lot of guests staying on trial time share options. The location is noisy, has poor parking and the restaurants are limited and have very poor service. Very disappointed given 7 days paid for a 25^th anniversary stay.

First time at Enclaves. Have stayed at Shadow Ridge several times. We enjoy the property. We enjoy the quiet of the desert, too. Too bad we picked a pool view at the Enclaves. Loud music at 7am and a leaf blower at 745am… really? Must be how life is in the desert. I guess the help want to get their work done before it gets too hot. No sleeping in, guests.

My husband and I decided to come here last minute with my 2yr old son for Mother’s Day. We checked in around 8:30 — 9:00 PM and when we got to our room, we heard this annoying motor-​like noise so we called the front desk. I called the front desk and they said they’ll send someone over to check. We waited 25min, listening to that annoying sound. No one came so I called again. They finally sent someone over to check and he said it’s probably coming from the ac upstairs and said not all rooms are like that but it has happened before.
They moved our room, which was fine, but the new keys they sent over didn’t work! My husband had to carry my son to the new room because he fell asleep and ended up taking him to the car since the new keys didn’t work. I called the front desk again and they sent a guy over to open the door, without sending the new keys that work! He was just told to open the door for us because we got «locked out»…we didn’t get locked out! They sent us to a new room with the keys that didn’t work. I had to call the front desk to explain and complain about the whole situation all over again because every time I called, someone new answered the phone.
On top of all that, I was washing up in the meantime and found out only hot water came out. I waited a little to see if cold water was coming out but the water kept getting super hot. When the guy came to bring the new keys, I told him about the hot water situation and he said that’s normal since we’re in the desert (wtf?!!). I told him the other sink that’s outside seem to work fine. He came in to check and he said, «Oh, it is pretty hot.» He said he’ll call the engineer to come check it out. It was 10:50PM by this time and my son was asleep. I complained about the inconvenience and he said sorry as he was walking out and just walked off.
I called the front desk again, and I complained about what we had to deal with and she apologized and she offered a credit for breakfast (which I didn’t even want) and a late checkout (at first she said 12:00 but then when she realized I wasn’t too happy, she changed it to 2:00).
We came here to relax but that didn’t happen. We’re certainly not coming back here ever again. I know sometimes accidents happen and problems can occur but employees here do not know how to handle problems effectively.

First time at Shadow Ridge and really enjoyed the one bedroom suite with great balcony. Wonderful golf course. Pool in Enclaves a bit of a walk for us but pretty with two pool options and several wonderful hot hot tubs! I always prefer being right next to pool so would try to request that in future. Nice tennis clinics and free yoga! Putting green and pretty mountain views. A little drive to nicer shopping and Indian Wells tennis tournament. All in all, very good Vacation Villas here.

This is a great resort. Very nice rooms, not much in the way of views, but it is the desert. They have complimentary wine and beer nights with music 2 pools, outdoor BBQs, and 2 well-​maintained gyms. Cable is somewhat primitive, and it is somewhat off the beaten path, however its a short drive to shopping. The onsite restaurant is great. I’m sure this place is really kicking during the spring and ealy summer, which may cause some issues, judging by other reviews. We were here in December, and unfortunately it was a rare andunseasonably cold one.

Don’t stay here if you have a service dog. They are very rude to you, even when you show registrations and certifications for the dog. I inquired about having a service dog when I was making the reservation, which was made 8 months in advance, and was told it was no problem, the dog would be welcome. Even when I was loading the car to check out, I was accosted by another employee, and given the third degree about the dog.
On top of that, there was a broken pipe in my room a few hours after check in. The room filled up with water. They gave me a hard time about getting another room –like they wanted me to stay in a room with soaking wet carpet. They offer no assistance to move to another room even though it is in another building. All in all, this was a very uncomfortable «vacation.»

I like weekend and mini (three to five days) getaways. And when my destination offers all the amenities to make my time away more pleasurable, even better.
If I am not in La Jolla or SD, I am usually in the desert. And this property I usually stay at I have grown to love. It’s like that old blankie you can’t get rid off because it always gives you comfort.
The drive is about 1 ½ hr away from me. So I can feel like i am away but not really. The entire crew at the property from housekeeping, receptionist, servers, etc are always pleasant, helpful, and courteous.
The different units I have stayed at the property are 1 bedroom 1 bath and 2 bedroom 2 bathrooms. Both offer a full size kitchen with all the kitchenware and appliances you need, a dining room, and a living room. And all the units have a full balcony with your own bbq grill. You like what you’re reading so far? I would. Like I said, mimicks all the amenities one might have back home.
The property has three pools, two gum, activity center for kids, etc. It’s an enclosed and gated property and it is self parking. This would be the only drawback in this property, no valet and no bellman services.
This property will always be my choice for a staycation in the desert for GNO, family vacation, and a weekend getaway with my hunny.
#never#settle#for#anything#less!

This place was perfect. From checking in with alysha to the service at the pool to the room itself. im impressed at how well this place runs.
Great job Marriott. we will be back

I read the reviews and was a little weary about the check-​in process and an over population of kids. But I found none of this to be accurate during my stay.
We took a girls trip on a weekend in August; the 3^rd weekend to be exact. Of course Palm Dessert’s weather was great. We arrived about 2:30p ready to be told our room wasn’t ready and go through the issues of waiting hours (more than 3 — past check-​in time). But to our amazement, our room was ready. The check-​in process continued and was pleasant. Since my friend used her debit card, they had her sign a document talking about the additional $ 100 that would be held on the card because it’s a debit card. No biggie, all was well.
They gave information about activities at the resort, including where the pools where, where most families would be hanging out, and the shuttle service around the resort. She was careful to mention the upcoming wine tasting happening in a few hours. That was a pleasant plus.
Our other friends came up and were able to get keys from the front desk since we gave them their names and they presented their IDs. No problems, no hassle, all was well.
The room was very nice. 2 bedroom villa with a full kitchen, electric stove and all the tools needed to cook and store food. There was also a washer and dryer, and two bathrooms. There were double beds in one room and a king in the other room. The living room was spacious, leaving no need to hang out in the bedrooms. There was a dining area and an outdoor seating area. Our villa opened to the golf course. More than enough space for us and kinda cool watching people practice their swing.
With that said, this is obviously a timeshare property (we thought to ourselves), so there won’t be getting any replacement of towels, making of beds or cleaning. But to our surprise, after going out and returning (Quads in Palm-​Springs — Off Road Rentals– AWESOME AND FUN), our room had been cleaned, a pleasant surprise.
We went to the family pool early, because it had the slide. With it being 90 degrees at 830a, going to the pool after a shower and breakfast was very appropriate. The slide opened at 10a, so our timing was perfect. After sliding a few times, we left the pool area. It was getting crowded.
Oh, and our room was somewhat far from the family pool, but we caught a guy on a golf cart going to somewhere other than the pool area. However, we asked for a ride and he gladly gave us a ride. All smiles. We also noticed many families would park their cars and drive to the pool area. Made sense being that there was parking in front of the pool area, and stuff and kids would make it unpleasant to walk in 90 degree heat. We caught the shuttle back (which was going to the opposite direction by the way; he made a u-​turn and picked us up). Cool points!
We later went to the more adult pool. Not exclusive for adults, but less children. And it was also night time (about 90 degrees at this point), so most kids had been gone. Two pools and a jacuzzi in this pool area was perfect. I love kids by the way; I have 2 small people of my own. But I was on an adult trip and wanted minimize my interaction with children this weekend.
All in all, our stay was very pleasant. It’s important to read through reviews that have one star. Sometimes it’s based on the person being highly pissed about something having little or nothing to do with the resort accommodations or customer service. I’m glad we decided to stay here anyway. It was affordable and enjoyable. Oh and WIFI while in your room is complimentary.

The Enclaves have beautiful modern Villas. We stayed for the weekend (2 nights) in a 1 bedroom villa with a fully equipped kitchen and W&D. The grounds are very nice and well maintained with lots of amenities, just to name a few such as golf, pools, grills, restaurants, movies theater and even a Starbucks. The people at pre registration/​registration are very welcoming and aim to please. The only downfall was the thin walls that seemed to carry every noise and was very disturbing especially when trying to sleep and you can hear the villa next to you being cleaned by housekeeping. Overall they are at the top of their game and I would definitely stay here again.

I stayed here this past weekend with my friends, for a friends birthday. I really enjoyed Palm Springs last time I was there so I was excited to go back!
There were two groups of us so my friends (total of 9 people) were staying in a two bedroom villa. We (total of 6) decided to just get the «one bedroom smaller villa.» It was about $ 460 total for two nights. The room was very nice and upgraded but also very small. So I feel like the price should have reflected the total square footage more.
The service upon check in was great. The girl at the front desk (I think her name was Aleesha?) was very pleasant and helpful. She told us how to get to our room and drew it out on the map. We were on the complete opposite end of the resort (in the 4000’s). We quickly realized that the little convenience store was in the main lobby area, so we wouldn’t really have the opportunity to go back (without driving). I wish they would have had another store closer to our room.
The fact that the resort has three pools was great! We went to the one close by our room. I don’t know what it was called but it had the Snake Bites Grill. The pool was warm but it was also 116 degrees outside so that’s understandable. I kind of wish there was a family section or two separate areas. There were kids EVERYWHERE. I love that you can bring your own alcohol! Just no glass. My sister and I brought our floaties so that was a good decision.
There was a shuttle available to use but we didn’t since we didn’t want to go too far from our room due to the heat. We did venture to Walmart which is very close by. It was easy to exit but we definitely got lost coming back into the resort. I wish the signs were larger and more clear!
The room itself came with cookware and played and cups. Awesome! We took advantage of the dishwasher too. The sleeper sofa was actually really comfortable. My only complaint was that when you open the door the air conditioning would then off. Many times the air would blast and be too cold, but we certainly couldn’t turn it off. So we thought we would just crack the door to even it out but then we realized this wasn’t an option. It was just kind of annoying the whole weekend. We just couldn’t get the room to a comfortable temperature.
Oh the washer and dryer was SUPER NICE. And came in handy when my boyfriend got coffee on his white pants.
Overall I really liked the resort because it wa so nice. But the price was high for the summer (super hot) season. And the layout of the resort was kind of confusing and hard to manage. The air conditioning thing is probably the main reason I took off a star! Overall good expensive.

The Shadow Ridge has 2 separate phases. The Villages are older, a little larger, and are closer to the main pool. The Enclaves are newer and more plushly decorated and furnished. This is a very large resort with multiple pools. It can get very crowded on high volume weekends. One bedroom $ 125 plus taxes (no resort fee for some reason) midweek July 2015. 4000 building was very nice.
The small (only) waterslide in the main pool is in desperate need of a new surface and all the pools could use an upgrade in filtration and sanitation capacity. The water is unusually cloudy and the surface is full of body oils and sunscreen.
If they upgrade and maintain the water areas, I would have given our experience ⁴⁄₅ rating. Don’t think we will return short of a main pool tear down and rebuild.

Liars and Unilocal manipulators
They forced Unilocal to remove my review
Our kids got sick in their dirty pool full of kids piss
Horrible customer service
They called me promising to look into my concerns and the moment Unilocal removed my review they never bothered calling me back! Liars and crooks! Please read this before they force Unilocal to remove it again!!!

This is the second time we stayed at this resort, but last time we stayed at «The Villages,» and this time we tried the Enclaves.
First of all, I was surprised with how incredibly small the standard room is compared to the one bedroom we had at the village. Truly tiny. Barely any room town. Several things in the design of the room are less than ideal. The closet has a luggage rack in it, but even if you take out the ironing board, the rack is too big to open in the tiny closet, and there isn’t really space for the luggage rack anywhere logical in the room. It’s very crowded. The bathroom has this giant full length mirror on the door and it faces the toilet, which is just weird. No one wants to watch themselves do their business. The mirror should be on the outside of the door. The kitchenette is tiny. There is no a/​c vent in the bathroom, so if you forget to leave the door open, the bathroom gets stifling hot. No balcony in the standard room, which I realize I really missed.
They still refuse to give decent blankets for the couch bed, just itchy fleece. The regular bed is very comfortable. The tv has hd channels, which are decent, but the quality of the regular channels is actually really grainy.
The first day, housekeeping only gave us one packet of decaf coffee. The second day, we got regular coffee. Both days they only gave us one coffee condiment kit, which basically provides what you need for one cup of coffee. Ideally, they should stock for two adults.
The pool area at this part of the resort is wonderful. Everything is situated well and the shade over the splash pad is perfect. The beach entry pool is ideal. The activities that the staff run are great. The pool bar has decent food and the drinks are great. Charge everything to the room and be sure to make a reservation using the Marriott Rewards program (free to join), which offers packages including resort credit, this saving money on food and drink.
Be warned that there is no lifeguard on duty and basically no pool rules or at least no one enforcing any rules. You do really need to watch your kids. For some reason, people think it’s okay to play catch in the crowded pool, which means that they pummeled random people with that football numerous times. This wasn’t just a single group. Saw multiple people on different days. Balls really should not be allowed in the pool area.
The other pool area in the village resort is okay too. There is a wading pool there and the slide was a big hit with my kids. The Mirage activity center here is cool. My kids love playing in the v.w. bus. The video games here cost money, which irritating. Everything else is free, so why not that?
One really big criticism of this resort — water waste big time. The sprinklers on the golf course near the 4000 building were spraying the parking lot more than the golf course. The shades in the pool areas all have misters that are on all day, which would be great for the intense heat, but they all point the wrong way. They spray up into the air out towards the pool, not in towards the chairs, which means they basically just waste all that water all day.
My overall tips — if you have kids, book a one bedroom with a balcony. Spend time at both pools. Bring yourself coffee supplies and your own breakfast.

4* Marriott Summer Vacations
Shadow Ridge II — Enclaves
Monterey
Palm Desert
Time-​share haven, catering to younger, large families
Grounds and premises well maintained; love the local plants
Staff everywhere is friendly
Two very nice fitness centers; activities also available e.g., water aerobics
Clubhouse to the beautiful golf course; some water
Accommodations were kind of small, but very nice
Nice bathroom
Comfortable bed and linens
Drawers are very small and narrow
Have laundry facilities on site
Maid service is optional for a cost
Good complimentary wi-​fi service
Entertainment and events throughout the week
Restaurant, bar, snacks, and market on premises.

I agree with others regarding the location… It is very nice. HOWEVER, the service is horrible. Check in time is 4, we arrived at 2pm on a Sunday. They told us there was no room available until 4. We left and walked around Palm Springs. I called at 4:15 to make sure our room was ready and the lady with sort of an attitude said housekeeping is busy and the room is not ready. I questioned their check in policy time and she said with an attitude that check in time is not guaranteed! WHAT??? REALLY? Anyways, she said she would call when it was ready. 4:30 came and no call. We drive to the hotel, got in line and yeah… Room still not ready. We were asked to wait another 10 mins. I wonder how understanding they would be if we left an hour past check out time huh
ANYWAYS. After a long day later in the night we start getting ready for bed. We pull out the sofa bed and it’s not ready. We check the closet and all that’s there is 2 pillows and a sheet. I call the front desk and he says were missing the covers. 20 mins go by, kids fell asleep waiting, so I call to follow up. Front desk says were in the housekeeping que and they currently have several calls ahead of us. REALLY? Maybe that’s because your housekeeping is not doing their job right the first time! We wait another 10 mins and had to basically do the entire bed setup for them.
The point here is, there’s other places in Palm dessert that will treat its customers with courtesy and appreciate their business. I suggest you look elsewhere before considering this place for your family.