Best Western Pasadena Royale

AVOID THIS HOTEL.
A lot of the reviews are misleading and the part of town it’s in isn’t all that great.
We were told the rooms were «updated» but there were dents and holes in the wall, the bed was remarkably uncomfortable, the tub was stained, some of the furniture was broken and the trim needed paint. NOT worth the money they’re charging. This is a $ 60/​night hotel, not a $ 100+/night. We let the hotel know we weren’t happy with the room and tried to cancel our 2^nd night but they refused to refund us.

This is a fabulous place to stay in Pasadena, Ca.
Great room, wonderful breakfast and the staff
Was very friendly and helpful.

Had a mold situation in our apartment so we had to vacate immediately and everyone at the Best Western Royale Inn treated us like family.
The manager made sure we had everything we need any time.
The manager and his staff was amazing.
this is one of the best and friendliest hotels I’ve ever stayed in.

Stayed here the entire last week of April with my parents and we definitely enjoyed our stay! At first glance, parking is cramped, there was furniture being stored outside, a huge dumpster in the parking lot (due to ongoing renovations?), and we weren’t sure if the area was shady or not. The room itself was very comfortable and clean, had everything we needed. Staff was super friendly and accommodating, especially Arlene at breakfast! And oh, how I loved that breakfast! There are so many things nearby, places to eat, shop, etc. Also not too bad a distance from Old Town Pasadena, downtown LA, the Rose Bowl, you name it. We’d definitely stay here again, and I plan to as soon as I have the chance!

I stayed here for one night, and it was such a pleasant stay! I don’t have any complaints about this place. The staff was extremely friendly and helpful, the breakfast was surprisingly good (they had a lot to offer), and the location was perfect. It wasn’t in a bad area, and the rooms were extremely clean and comfortable. I slept so well! I’ll definitely be coming back :)

stayed here the year before and it was ok. this time room had lumpy bed. got very little sleep. well, maybe a soothing bath in the bleary morning, I thought, would ease my weary body.
could not get drain stopped to take a bath.
emailed owner to request partial rebate. no rebate. no reply. went to an AirBnB. will never be back here.

I’ve stayed here a few times. It’s best to ask for a suite on the 3^rd floor. The suites have a living room and separate bedroom, and are located at the rear of the property (furthest from Colorado Blvd.), so they’re nice and quiet. I recently got a 2^nd floor suite, and when the people upstairs were packing up to check out in the morning, it sounded like they were dragging bodies and printing presses around. The 3^rd floor is at the top, so if your suite is there, there’s no such problem. Never heard a peep from the room next door. The view of the mountains is pretty nice. There are TVs in the living room and bedroom, and I found that I could connect my laptop to the TV with an HDMI cable to watch movies. Very nice! The bathroom is also nice, with lights bright enough that a person could easily do make-​up, and there’s a closet with mirror doors.
They have a pool and a hot tub. I didn’t use either, but they both looked really nice. There is free breakfast in the mornings. It would be nice if they kept that going until later, as not everyone wants to get up early. There’s coffee and creamer in the room, which appear to be included in the price of the room — nice, as I’ve seen other hotels charge for that.
There is free Wi-​Fi. You have to provide the username and password (given to you at check-​in) to a website, and that lets you use your laptop or whatever. However, the Wi-​Fi itself is unencrypted, so an eavesdropper can see what sites you’re going to. If the site doesn’t use HTTPS encryption (and a lot of them don’t), they can additionally see every page you go to, and they may also be able to steal your login cookies and pose as you on the site.
The hotel should really go to a system that uses Wi-​Fi encryption. In the meantime, you may wish to stick to your phone (over 3G/​4G — not the hotel’s Wi-​Fi), tether your laptop to your phone (if you can — check this before you go to the hotel as it may not work), or use a VPN. Any of those solutions will keep your traffic out of the hands of other hotel guests, identity thieves camping out in cars on the street with laptops, etc. Other than that, the speed was good enough to stream 1080p content from Amazon. They do use HTTPS, so I didn’t worry about going there.
The next time I need a place to stay in Pasadena, this will be where I go. I have no trouble recommending them. The Wi-​Fi thing is annoying, but in my experience it’s common among hotels.

This place is a complete joke! Just checked out today-​about 20 minutes after checking out, I recieve a notification stating that my card had been charged $ 250.04. Upon calling to find out why this charge was added I was told that because someone was «smoking in the room». This 100% never happened as neither of the individuals staying in the room smoked. I tried to explain this over the phone and was told that «the manager authorized the extra charge on my card. At this point, I was not far from the hotel and decided to return to speak with this «manager» and try to explain that there must have been a mistake or confusion with another room. When I returned and asked for the manager I was told that there was no manager on duty and they could be only reached via phone. Huhhh??? How did the manager approve this without being there to check? I then asked to go up to the room with an employee to show me what this «smoke smell» was and was told that I couldnt go to the room because they were fumigating it due to the smell. Sounds SUPERRRR fishy if u ask me. Anyway… the employees and managers here are crooks and will do whatever it takes to add these extra charges to u. Craziest part is… I recall seeing a sign inside the room that said that smoking in the room would be a $ 150 cleaning fee, so even if someone did smoke in the room (which never happened) where did a charge of $ 250.04 come from??? Well I am disputing the charges with my credit card company. Let’s see how that goes. Just do youself a favor and stay FAR FARRRRR AWAY!!!

I really like this hotel. I am used to staying at the Marriott but this place is clean, new and has an amazing price for one night. Simple breakfast– eggs, waffles, yogurt, fruits, bagels, sausage. Saves you $ 15 a day !! The bathrooms are clean and spacious, the beds are comfy and there’s plenty of parking.

Enjoyed our stay! Greeted as we came in. The night shift clerk was very accommodating. Room was clean! Has fridge and microwave. Free wifi. Parking is a bit tight, but it’s free! It’s 10 min from old town Pasadena. Great complimentary bfast (pancakes, waffles, sausage, egg, Danishes, bagels, toast, cereal, and fruit) more than what I expected! We would definitely stay here again!!! We stayed two nights over the weekend and it was very enjoyable and the staff was very nice (especially the lady who does the bfast)!

Booked on
for double occupancy. We need two beds instead of one. They charged us additional $ 20 for two queens. This is the only hotel did that during our 2-​week road trip.

It is very clean and the service is great! They even text and call you to make sure you have everything. There is also free breakfast. I will definately stay here again.

Reserved a one bed room. When we got there room was set up almost like a suite, a separate living room area from the bedroom. The room was very clean. Breakfast was good. Varied selection from sweet breads, bagels, full sized waffles to mini-​waffles, eggs and sausage too. The coffee and orange juice were very tasty. We would stay here again!

I arrived. I saw. I slept. I don’t know if the Rose Parade passes here. It would be the perfect place to view it from the second or third floor.
A well maintained property serving travelers with clean, comfortable basics. New remodel.
Remembering the west is entering year 16 of a major drought, I honored nature and the governor with a sea shower; turn water on, wet down, turn off water, lather up, turn water on, rinse off. The soap here is refreshing and smells very nice.
Good desk and work area, the new double pane windows keep out 90% of street noise.
Left a top for the hard-​working low-​paid staff.

Good rooms for a great price. Suites are very nice with big room and a couch for 3 or more people. AS are in the rooms to keep it cool during those hot summer days and nights but the plied wood in the window us not a good sight. The view from the room toward the mountains was a great veiw. They also have a pool to swim in and escape the heat. Soft pillows and beds. Also the shower is great except for the fire sprinkler in the shower by the shower head. Great water pressure and flow of water. Enjoyed my morning shower and shave. Up to date items in the room. A great place to stay.

I stayed here for a week while I looked for a place to live in LA.
1. the rooms on the second floor remain open so people on the streets can walk right in so when I walked in to my room on the second floor, the toilet was used, the sink was dirty and there was a cup of smoothie on the floor.
2. laundry facilities are broken
3. they had two conditioners instead of shampoo and conditioner. when i went to the front desk to request shampoo, it took the lady over 30 min to find one.

I spend about half of my life in hotels. I have seen the worst and best and back again. But whenever I can, I stay at Best Westerns. All over the country, they aim to impress and The Pasadena Royale is no different.
After being turned away from 2 hotels due to no vacancies I wound up at this location. From start to finish I received excellent service. There were no singles available, only suites. I was given a suite at a single price and it was such a pleasure having the space and amenities.
The hotel was everything I needed it to be. Clean, well staffed with flexible employees who care more about having customers than turning away customers. I asked for an extra blanket and it was brought to me in less than 5 minutes.
The location of this hotel is really amazing. Several great places to eat, grocery stores, nail salons, convience stores, banks … All with in a 5 minute walk!
If you’re in Pasadena and need an affordable room I HIGHLY recommend this place.
And NO bedbugs!!!

Ich finde es nicht einfach ein günstiges 2-​Sterne Hotel zu bewerten, da ich ehrlicherweise hohe Ansprüche habe. Man muss natürlich immer bedenken, dass es nur 2 Sterne hat und auch preislich im unteren Bereich liegt. Dennoch:
Das Hotel an sich liegt zwar verkehrsgünstig, wenn man mit dem Auto unterwegs ist, aber bei der Nähe zur Straße hin und den nach außen gerichteten Zimmern ist es dadurch einfach sehr laut.
(Die Zimmertüren und Fenster sind zur Straße bzw. zum Innenhof gerichtet. Man erreicht sie über eine Außentreppe. Typischer Motel Style)
Die Zimmer an sich sind sehr in die Jahre gekommen und leider auch nicht die saubersten. Es findet sich zwar kein Dreck in den Ecken, aber man hat einfach ein unangenehmes dreckiges Raumklima, was sicherlich auch mit dem Alter zusammen hängt. Die Größe der Zimmer ist in Ordnung und es finden sich auch (alte) Fernseher darin.
Ein Restaurant/​Bar gibt es nicht, es wird dafür ein Frühstück (im Preis inbegriffen) angeboten. Leider ist das wirklich nicht das, womit man in den Tag starten möchte. Billig, und schlecht. Aber wie gesagt, dafür ist es im Preis mit inbegriffen. Leider wird es aber im Frühstücksraum sehr dreckig. Nicht der Dreck des Vortages, aber es scheint während der Frühstückszeit niemand sauber zu machen. Die Tische sind verdreckt die Mülleimer laufen über und keiner räumt sein Zeug weg. Naja, wenigstens konnte man sich nen Kaffee mitnehmen.
Das einzig Positive: W-​Lan ist kostenlos und das Personal ist sehr hilfsbereit bei Reklamationen.
Mein Fazit: Das Hotel ist trotz seines Preises eher nicht zu empfehlen.

Me and my family just wanted to get out of the house for the day and do something easy. We reserved a room with no deposit. I was surprised to find our room was still waiting for us. 1^st star.
I realized children stay free, so I asked to down grade my room to a single. They made it possible even though the sign outside said no vacancy. 2^nd star.
We all had fun in the comfortably heated pool for hours. My youngest learned how to doggy paddle. I’ll never forget that day! We also dipped our toes in the jacuzzi when the sun went down. Nice people joined us in the pool. No drug addicts or smokers to ruin the day. 3^rd star.
We sent the kids home with the baby sitter. My husband and I were able to rekindle our rocky relationship. All we needed was some time alone. Comfortable, quiet bed with clean sheets and no bugs. The shower was also inviting with cute towels decorating the edge of the tub. 4^th star.
We woke up and went to enjoy a free continental breakfast. There were many choices. Juice, coffee, bagels, yogurt, cereal of all sorts, and a waffle maker. 5^th star.
But…
I had to take a star away. I’m diabetic and prego. All they had on that continental breakfast for me were hard boiled eggs. Yuk. I had been to another Best Western that offered scrambled eggs, bacon, and sausage. I was hungry while I watched my husband eat good.
Over all, I loved it! Thanks Best Western! I’ll make sure to stick with you any time I need a room. Oh and the price was the fairest of them all!

I had a terrible experience here that involved getting my debit number highjacked and my bank account cleared out.
FUUUN.
It was partly my fault, and I accept that, but I honestly think it’s an inside job. When I brought up the incident at the front desk, they were courteous enough, but denied that there were any problems with their system. I highly doubt that.
Other than that, the room was clean and pretty big. The AC didnt work the entire time we were there so we had to open the door at night to let the cool air in, def a con.
I’m not coming back. And I’d say stay at your own risk.

The location is fine. I was here for a class at Cal State LA, and it took roughly 30 – 40 minutes in the morning.
The hotel is bare bones. Probably more like 2.5 stars. It’s close to lots of restaurants, though, and the continental breakfast is just fine in the mornings. WiFi was pretty slow.
Pool is small.