Holiday Inn Express & Suites Pasadena-Colorado Blvd.

Love this place! Customer service is A+…nice rooms, nice pool, nice people work here!!!

I reserved a room 1 month prior to my arrival date. I said 2 queens with a mini fridge please, on the ground floor, and was promptly quoted over $ 200. I stated we were military, and got the gov rate of $ 150. It was close to our venue, so I booked the room.
Upon arrival at 4PM, the room had already been determined prior to our arrival and the keys were already made. NOT the ground level as I had requested. We checked in with an asian woman that I could barely understand due to her heavy accent. Up to the room we went… The key cards did NOT work, back down I went. They apologized, made new keys, back up I went.
The room had NO fridge and 2 FULL beds. Not the queens I had booked. Back down I went. I told the male working of my situation and the asian lady stated that the double beds did not come with a fridge and she would have maintenance send one up right away. WTH??? Ok, fine.
10m later the guy shows up and plugs the fridge in. It’s about 4:30 now. We stuck some water in the fridge and went about our business. At 6:30 the fridge was still warm and was making 0 sounds like it was running. I filled a grocery bag full of ice and utilized the bathroom sink as a cooler since we had to leave for our venue. Oh, and the TV was like 24″, crazy tiny!
We came back at 10:30, guess what! Fridge was still warm! I refilled our ‘cooler’ and went to bed.
I woke up at 5… The stupid fridge was FINALLY cold! Breakfast started at 6:30 and was an epic fail. The eggs weren’t even warm, nor was the cheese melted in the center, they tasted VERY off, more like Pam Cooking Spray than eggs and cheese. The turkey sausage was cold and dry as dust. Where’s the salsa? Maybe the eggs would have tasted halfway decent if you had some.
Do NOT go here! We had a decent rate and EVEN that was too high!
2 queens? Nope, 2 fulls.
Ground level as requested? Nope
Fridge as requested? Nope
Decent breakfast? Nope
Don’t waste your money. Worst HIE ever.
Oh, and don’t take the stairs… They look like they are straight out of Shawshank Redemption, like watch your @55!

I’m updating my review after my second stay. Service at the front desk was much better and staff more attentive. But 10 page printing limit is still not a good idea.

I write this review after a weeklong stay in February 2016. The amenities for the hotel are quite nice. The room Decour is quite nice the pool area and the spa very refreshing. The customer service was good, they were very helpful overall. My issue came on the 14^th of February when in the morning I woke to find a live cockroach in my bathtub. While I did not approach hotel staff at the time as I was checking out that morning, I did fill out the corporate email survey about «How was your stay…». I am writing this review now in April because I’ve had no response from the corporate office. At the least I would think they acknowledge that there was a complaint about a live cockroach in my bathtub. I do believe I’ve given them ample time to make some sort of response even just a recognition of the complaint, maybe an apology and yet nothing to date. I typically travel two weeks out of the month and I would regularly utilize Holiday Inn but now barely consider them as an option.

This was a GREAT hotel! The staff is super friendly and prompt! This was our second stay at this hotel and its my favorite because of the awesome staff, large rooms, and cinnamon rolls (delish)!! The little shampoo and conditioner is great – its bath and body works! The bed is firm and the pillows are sooooo soft! The heating and air conditioner is just like home, allowing you to work adjust on the wall rather than the actual device. Lets see, the rooms have a great color and ambiance to them and you cant beat a sink, microwave, and fridge. Coffee served all day with french vanilla and hazelnut containers. Mmmhhmm! I will say that the pancakes are a little weird tasting, but not enough to bring down the stars! My husband and I travel frequently and if we’re staying in Pasadena, better believe its at the Holiday Inn!

Everything was clean and it looked like they were doing some minor renovations around the property. The room was clean and nice, seemed to be ample parking. Breakfast was good as standard Holiday Inn breakfasts go. I would stay here again as its a completely average kinda place.

Very nice, very clean, very professionally run HIE!
We stayed here for 5 days during spring break, and would definitely come again. Although the hotel was busy, it was never loud or crowded. Parking was plentiful and there was always enough food in the breakfast area no matter how many people were in the breakfast area at one time.
Housekeepers did a great job cleaning the room and went above by recognising we had 3 women in the room and leaving extra shampoos without us having to ask.
We would definitely recommend this hotel to anyone.

I’m a regular holiday inn express visitor and typically really enjoy the experience. This time, as I always do, I called ahead and asked for the rate and the guy at the front desk told me 138 $ when I arrived 20 minutes after he quoted me $ 169. When I told the person I just called and was given a different price he started listing me the various suites he had available and despite my asking persistently ignored the actual question
To their «credit» eventually they met me «half way» and we settled on 153 $…
Disappointing

Came for a wedding and the front desk was very friendly and helpful. They recently renovated so everything looks brand new. Beds are comfortable and rooms are spacious. Didn’t except much when I drove in but got way more then what I paid for.

Choose another hotel !!! We were in the area for a Wedding. Requested an early check-​in and it was approved by a manager. When we arrived approx. 1:30PM for check in. First ~ They would not let my husband check in at all without my consent; they wanted me to call an 800 number to confirm who we were, when he was standing right there WHAT !!! ARE YOU KIDDING ME !!!
OK, second… when he got to our room, THE ROOM WAS NOT CLEAN !!! ARE YOU KIDDING ME !!! How are we to get ready for our daughters wedding! NO clean towels ! beds unmade etc etc… Plus we did not have any time to deal with this situation… He needed to get dressed and get to the Wedding !!! REALLY !!!
At least at the end of the evening we did come back to a clean room…

Decent place to stay. Would stay here again. Rooms were modern and clean.
The room had 2 TVs, desk, couch, small refrigerator, and microwave. The TV brightness was a bit dim. The TV reception was spotty. Staff was friendly. Hot meal for breakfast. Food went fast. Had a king bed which was nice. Parking is free. Total cost was about $ 135/​night.

There is no air in common areas staff friendly things are clean but horrible area and rooms very small suite is a joke! If you want to swim the pool area is so small more than one can’t walk around in summary good for one quick night and leave

Recently renovated hotel in Pasadena. Room was clean, enough space and beds were comfortable. Staff was nice and helpful. They provide free breakfast in the morning and pancakes for the late night snacker. Decent size heated pool and free parking. Will definitely return on our next trip to Pasadena when visiting family.

This place is a solid 3.5 stars in my book.
–The service is nice but had an issue with the booking, ended up not having the room we wanted and charged us an extra $ 25/​night to accommodate us in the King Suite
–the refrigerator in our room shook randomly throughout the night but sounded like someone was knocking on our front door.
–The elevators are very old school and are a bit sketchy because you can hear the wiring at the top pull
–the rooms are always hot until you turn on the AC and even that doesn’t circulate throughout the whole room
–Bathrooms were on the small side for a Suite but were nice and clean
–very courteous on giving free chilled water bottles after a long drive

My experience with Holiday Inn was very well worth the price I paid. My boyfriend and I got a really good deal for two nights from a third party website so we didn’t really know what we were getting into. We checked in to our room which had two full size beds. We wanted a king size bed so we asked to upgrade our room. The upgrade was only $ 10 more a day if you sign up for their rewards. We got lucky that we were able to get the king suite since there was no other rooms opened.
The King Suite was pretty nice and exactly what we expected. There was a couch, microwave, sink, coffee maker, a desk, and two flat screen tvs. The free Internet was nice. The bed was comfy and so were the pillows. The shampoo, conditioner, lotions, etc. were not bad since they’re from bath and body works. There’s nothing I could complain about from the room itself .
I needed an extra towel and so we asked front desk for one. They told us to pick it up from the front desk. We were slightly confused for a second. This is the first hotel that I have stayed in that made us get the towels ourselves. Don’t they usually bring it to the room? They lost a star for that.
Overall, it was a good experience and I really cant complain since we got the room with such a steal.

Pleasantly surprised. I’ve never stayed at a Holiday Inn Express, and was expecting the worst, but thankfully it was a nice stay. Highlight of our stay was the automatic pancake maker… just push the button and 30 seconds later… boom, breakfast is served!!! Gotta get one of those machines for the house!!!

Had an great experience here! The customer service here is amazing and the rooms are very clean!
Pros:
–free self parking
–free wifi
–free hot breakfast
–decent shampoo and conditioner
–free bottles of water
–offer AAA discount
–quiet
Cons:
The only thing I can think of is that they have full sized beds in the rooms with 2 beds instead of queen sized beds so if you try to fit 4 adults in one of those rooms, make sure you’re comfortable with the person you will be sleeping next to. But I think this is the case in most hotels right? I only know a few hotels that have 2 queen beds in one room but I could be wrong. Oh and the smell of bleach from the sheets were kind of strong but that seemed to only bother 2 out of the 4 of us staying in the room. Other than that, I can’t think of anything I would complain about! I would definitely recommend this hotel!

Stayed here during my trip to SoCal. I had a late night check-​in. Around 2am. The hotel is definitely off the beaten path so to speak. The day time and night times are different. Very different. Night & day different, like they say…
The surrounding area does have car dealerships and other small businesses. This hotel is way past due in updates. There was construction going on in the same parking lot area when I stayed at this hotel. The hotel parking lot is towards the back. It’s a small parking deck. But the majority of hotel guests use the parking lot area in the front, which is shared with other businesses in the same strip. I can’t even imagine how the small business owners must feel seeing all the parking spots being filled by hotel guests instead of their customers.
The hotel is right behind a neighborhood. So if the neighbors are having a party, be prepared to endure a sleepless night. Hotel can’t do anything about the houses right behind the hotel. Close your window & you’ll do alright.
The free breakfast is not that bad. If you don’t feel like driving, grab something to eat from the front lobby area. There are some decent restaurants not that far away so you might want to eat a fruit or two to hold off your hunger till lunch time.

Holiday Inn Express Hotel and Suits is a pleasantly simple place to stay. Despite the lack of ornamentation, I enjoyed my week here much more than I had originally thought I would. The rooms, hallways and elevators were notably clean, and the rates were very reasonable. There is a small pool and hot tub out back.
The highlight of my stay was the daily breakfasts, which are included in the room price. Pancakes, eggs, bacon, sausage, cereal, juices and more were available every morning. The provided seating in the lobby created a lively atmosphere.
The hotel also offers a scenic view outside the front window of the big mountain range. Overall I had a wonderful time at Holiday Inn!

Our King suite on 4^th floor was relatively quiet at holiday inn express Pasadena. It faced the small pool and the parking lot below. Paid $ 20 xtra for this upgrade. Basic room booked on Hotwire for $ 110 including tax & fees was for 2 doubles in a standard room.
The King suite was a comfortable room with 2 TVs: one in a sitting area with a worn but handy small sofa and one by the king bed.
There was a selection of soft and firm pillows on the bed, which I appreciated. But they weren’t down pillows.
The shower had good water pressure and thoughtful touches like a place to hang wash cloths and a shelf for shampoo.
Free parking is included! This hotel is away from old town Pasadena. This isn’t the upscale part of Pasadena.
Staff was friendly and helpful.
I would consider staying here again if I could get the king suite on 4^th floor for a good price. This holiday inn express is a 3-​star hotel. But I prefer the Westin Pasadena if I’m in the mood for a 4-​star hotel that feels a little classier.
Their breakfast isn’t my style. Cheap coffee (smart roast), lots of cheap white carbs, some dubious eggs. We had a sip of yucky coffee and a bite of a Cinnabon that’s NOT homemade quality, and then went out for a real breakfast. The Holiday Inn Express breakfast is complimentary for guests, so I can’t really complain. But I will anyway. (-;
Overall, this is a decent hotel with a friendly staff. I recommend it, if you want a 3-​star hotel, and you can get a good price.