GoWireless Verizon Premium Retailer

Some people think this is a good location, but it isn’t. I was getting an item that was $ 12.99, when I go to the cash register they charged me $ 16. Then when I return the item, the woman working in customer service gave me attitude. I recommend to never go to this location ever, just go to a different location or shop online.

This location was recommended to me. I was very happy the day I purchased my phones. But then there were some problems but I have to tell you, the Manager, Nick worked with me to get them resolved and he did! Very good communication and he did take care of the issue at hand. Very highly recommended!

This company is run by a band of low life thieves.,
We tried to purchase new phones from them, and what ensued was a nightmare. Do not trust anything they say, it is all lies and misrepresentation. Their original offer in the store. was nothing more than a con job. They will tell you anything to get you to buy from them, and after you leave the store, they will fabricate documents, create contracts and forged signatures in order to sell your contract to Verizon. They will not acknowledge anything, if you call them to complain or to get a resolution. They will lie even more just to get you off the phone. If it is were possible to file criminal charges against them, then I will certainly will. This is the only remedy and the best way to deal with this crooks.
Do yourself a favor: Do not buy anything from them, ever. Let these rats rot in hell.

This place is really frustrating I don’t know why I came back here again they are never able to help me and today they wanted $ 20 to help me set up my phone this place is not Verizon it is bamboozling you and ripping off Verizon customers

I had a wonderful experience at this store yesterday while purchasing my iPhone 6. Jawaun «Jay» Leadbetter gave me excellent customer service with a smile. He answered all my questions and provided me with the best option for my upgrade. I have purchased my last 3 phones from this location and as long as they don’t move, I will continue to shop here. Keep up the great customer service! :)

what I get for going to a 3^rd party retailer. of course they work off of commission. love my phone galaxy s6 however she failed to mention that I have turn in my old phone so I wont get charged on my next billing cycle. of course I took care of that right away and did not get charged.

Upgraded to a Galaxy S6 on Friday ⁰⁴⁄₁₀. Nick told me the following: I had to buy accessories with the Verizon Edge Payment Plan — not true. He signed me up for an 11/​mo protection plan without my request or knowledge — I had to contact Verizon directly to have it removed and credited. At the time, Nick also offered me a Verizon $ 50 credit on my service plan (it’s absolutely not an accessory credit). Then I noticed there is no mention of it on my invoice. However, when I went back to the store for the 3^rd time, Nick would only show me a print out of the email with the offer and said he could not give me a copy. So I just have to take his word for it as I have no proof of this $ 50 credit on my invoice. I am very concerned, because when I contacted both Verizon Chat and Go Wireless support, they have no knowledge of this offer. Nick is a nice guy but this bait and switch stuff in this day and age is ridiculous. So now I am in a limbo, holding pattern for this «Verizon $ 50 Upgrade Service Plan Credit.» In the meantime, I have had to jump through a lot of hoops over something that should have been easy, peasy. I most definitely did not get the best deal on my S6, but I am not about to be taken on top of that. I will update my review pending the $ 50 service credit. So for now, be very, very wary of Go Wireless — Verizon «Premium» Retailer.
UPDATE: I just spoke with a Verizon representative. And I will be receiving a bill credit of $ 50 through a current promotion. Still no proof, but they noted it on my account. So, Nick was on the money on that front.
Nick, you are a nice guy, but just be straight with customers i.e. «I’ll give you 25% off accessories today and set-​up your phone for free, etc… I think there’s a $ 50 upgrade credit but be sure to check with Verizon directly, etc.»

I can honestly say that I received the absolute worst customer service of my life at this place. It. Was. Sooooooo. Bad. My husband and I went in because the camera on my iphone 5 stopped working. I had insurance on the device and wanted to check into getting it replaced. Instead, we were worked over by a salesperson who sold us on the virtues of a really crappy droid that was suuuuuper slow and not user friendly. She was vague about the terms and we thought that we could just try it out for a few months and if I didn’t like it, I could just start over with an iphone once our contract was up in several months. Once we got out to the car we realized that we were basically starting over on a 2 year payment plan for the stupid droid. We went right back into the store and said that we wanted to return the phone. They said that we would have to pay the $ 50 restocking fee (everything was unopened, just as it was when they gave it to us). We took it home and mulled it over for a few hours. I decided that rather than fight them on it, I would just learn my lesson and pay the stupid fee to be rid of the phone and be done with these crooks. So I went back. I was informed that I could not return it right then, that I would have to come back when a manager was present. Uhhhhhhh… Okay, so I asked when a manager would be present. They said they did. Not. Know. By this point I was really, really mad. They were very disrespectful and unwilling to help. At one point, one of the employees looked at me very annoyed, shook his head back and forth, and said, «you’re really just not getting it!!» OMG! So I left and my husband took the phone back (yes, paying the fee) a few days later.
All of that was bad enough. But THEN… i received a text message a month later saying that they had not received the droid back!!! A call to Verizon and we learned that this GoWireless had not processed our return and Verizon was about to charge our account over $ 400 for the device. If you’ve made it all the way to the end of this review, then you will know to never, ever step a foot into this place.

Used to be a great, well-​managed store. No more. Two years ago I purchased a Droid Moto from this Verizon store («A»). They gave me the last phone in the store, but it didn’t have a SIMM card that would work. I paid for the phone in Store A, and purchased all the upgrades and insurance. Since the SIMM card was not working and they did not have anymore, Tony the salesman in Store A, sent me to another Verizon at Sierra Madre Blvd and Colorado shopping center («B») and they would get a SIMM card into the phone for me. So I traveled to the other side of town, per Tony’s directions, and the salesgirl in Store B pulled a SIMM card from a new phone they had and replaced the bad SIMM in my new phone. They should just cancelled what I purchased at Store A and let me purchase the new phone they had at Store B. But they didn’t think like that.
Not long after, I found the phone I purchase was totally faulty! I went back to Verizon B, and they exchanged it (probably for the phone they took the SIMM card from). After less than a week with this Moto Droid phone, I realized I would probably be better of with a Samsung phone so I returned it. Verizon B store salesman exchanged the Moto for Samsung and charged me more money, that’s beside the point. I got the phone I wanted. The only problem which I found out last week, Store B failed to transfer the insurance policy to the new phone! They had explained that I needed to be sure and register for it, but did not do the exchange order with ProtectCell. I was not going to go back to Store A.
Fast forward almost two years later, my Samsung battery will not charge. The USB port has corroded and I need to do a buy back with the insurance, but no one changed the policy over to the Samsung phone! So I go back to Verizon store A and ask for an exchange order. There were 3 sales personnel there. One was cutting the split ends of her hair, the other was picking his nose and the not-​so-​friendly one asked me if I could be helped. I showed her my receipt and she said I didn’t purchase my phone there, and the Verizon store («B») was now out of business. She offered no suggestions, just stared at me and said there was nothing she could do. I told her I would never return to this store again.
I went to COSTCO a couple days later and the sales girl showed me options and gave me valuable information. From now on, I will purchased my phones at COSTCO and avoid Verizon stores ESPECIALLY THIS ONE! Such horrible service and only stupid work there (except for when I purchased my second phone about 10 years ago).

Monique was great today, she really went the extra mile to help us with a tablet replacement. We would definitely approach her again in the future.

So many thanks to Alex for helping us to replace my son’s phone easily and quickly. (I should never have put it through the wash!) Alex suggested ways for us to save on a replacement and made sure that we knew how to apply for our rebate.
I always have good service at this store. Thanks!

I wnet to get my and my wife’s new phone. Tony was extremely helpful and knowledgeable with the products. More than that, he was helpful in helping me find a plan that would save me money. As a dad of two, how can one not appreciate that.
Brandon is a nice guy too.
I still hate Verizon as a whole but what other options are there, really? Sprint? At&t? Those are like using two soup cans and some really long kite string.

I went into Verizon wanting to upgrade to the new iPhone, and Brandon made the process super easy and quick! He was honest, straight forward, and very helpful. I definitely had an awesome experience, and I would highly recommend him and this location to anybody.

Sad to say I can’t agree with the comments below, walked into the store yesterday on my lunch break to see how I could get help since my phone had a broken screen from the night before. I was about to sign in when a Caucasian girl said u don’t need to sign in how can I help, sounds like a nice greeting however if maybe she looked at me when she said it, it could have been a lot better. With that said I knew I wasn’t going to get the help I needed. She seemed annoyed when I told her my situation and didn’t do much to help I think it would b obvious that I couldn’t make calls since my screen was BLACK and BROKEN but all she did was give me a number and that was it. Shortly after she checked her phone and went on with her life. Considering I work in the customer service field if I see a person who is in need of info that I may have the right thing to do would be help them. This chick clearly should not be working in the front. Maybe should be in the back stocking. Sorry will never go back regardless if its super close to my job. Her boss will hear about it, sucks that a team can lose customers over an unprofessional employee

This Verizon Connect store is managed by Ken Chau who has won numerous awards for his customer service: he seems to know everything about Verizon as well as how my iPhone works. I brought my 68-​year-​old sister there because she wanted to upgrade to an iPhone. She couldn’t remember her Verizon password so Ken helped her change it, then went on to explain patiently all the options available for her service plan. I suggested she get a Defender series Otterbox for her iPhone because I have one and I love it, and Ken has them in the store. Also Ken had put my Otterbox on my iPhone for me because I was completely flummoxed by the directions even with the help of a YouTube video… Ken also put an Otterbox on my sister’s phone. Today I went in with my husband because he was having trouble accessing his voice mail since he upgraded the software on his iPhone. Ken was busy with another customer so Brandon helped us. Brandon helped my husband reset his voicemail password, showed us a shortcut to use to delete a voicemail (press 7), turned the Internet data access back on, and showed him a shortcut to the Google search box. Finally, he downloaded updates for my husband’s phone. I highly recommend this Verizon store.