AT&T

Avoid this retail location. The front line associates are in desperate need of training in their product lines. If you are upgrading or switching to an iPhone 6s, you have to have the new SIM card because certain operations will not work. The sales person didn’t even know the difference between a 4, 5, or 6 and insisted SIM cards were the same.

if you like waiting over 30 minutes to call and talk to someone at the store, by all means go here. if i could leave 0 stars, i would.

The experience at the store was pleasant, despite being busy on the day after New Year, I was attended to prompt and courteous on 01÷02÷16. I went into the store wanting to see about some billing issues with my Uverse TV and Internet. I was told that there is a promotion to switch to the DirectTV for a lower rate while keeping my Uverse internet. I was told the bill will be $ 87 plus tax and I have all the channels that I use to enjoy on my U300. After discussing with my wife who had poor experience with DirectTV in the past, we reluctantly agreed and there starts the nightmare that I am still dealing with at the writing of this review. I was told that the switch will happen seamlessly as the Uverse TV will be cancelled when DirectTV was installed. The DirectTV tech told me otherwise, and sure enough, I had to call to cancel Uverse TV on my own. When I try to cancel Uverse TV, issues arose that are unrelated to DirectTV or Uverse that took longer than I expected to resolve. So I had to call AT&T again to request for activation date to reflect installation of DirectTV. The confirmation email had the wrong activation date and an unauthorized upgrade of my internet services. Another call to At&T says that the only promotion is to upgrade as of this date 01÷13÷16. And to stay with my original internet package, there will be no discount on my internet at all despite switch to DirectTV. So now I have a 2yr contract with DirectTV at $ 61/​mo plus tax and $ 67/​mo plus tax for Uverse internet that I am stuck with. Which is quite a bit off from what was told to me at the store of $ 87/​mo plus tax for the bundle. On top of which, DirectTV and AT&T still appear to be separate entities that do not communicate with each regarding their promotions. All in all the experience has been pretty horrible to say the least. However, the good things are that all the reps at this particular store that I have interacted with were pleasant and courteous as well as some of the reps on the phone. That said, I don’t know who’s telling the truth and who’s trying to bait and switch, so my recommendation for people considering the switch is to wait a bit until DirectTV and AT&T has their crap figured out.

If I would give them Negative Stars if I could. I went in this store on August 29 to change from Uverse to Direct TV. The totally fraudulent sales Rep, Ever Guardado, gave me a bundle quote of the Direct TV with 200 channels, phone, and Internet for $ 132 so I decided to make the switch. Their computers were down so he did a manual transaction and I have had a Nightmare ever since then. My bill is wrong every month! They even continue to charge me every month for the UVerse that I don’t even have hooked up. They do NOT honor their quoted prices and fraudulently make claims that won’t happen. I call customer service and talk with manager after manager and each time they say that they will have the top person call me in 7 – 10 days and they NEVER Call. I go through this every month and I’m about to sue them for fraud, hours of my time off work, and mental distress. I would go Anywhere but ATT. I think I’ll start writing reviews every week on every site to see if I can finally get this resolved.

I would like to give this AT&T location a 5 star review. My husband and I went in today with a billing issue. The manager Gordon and sales representative Jason not only happily took our issue seriously and quite quickly, but they also resolved it. This was such excellent customer service and to be honest, during the holidays when money is always tight they eased our worries. I wanted to cry when I walked out of the store, not with tears of sadness but with tears of joy! Thank you guys so much for your help and I wish everyone a happy holidays.

I’ve been a Verizon customer for the past 6 years… I have had to deal with their horrible customer service and unexplainable monthly charges for way too long. Today I became a member of the AT&T family with my fiancé. From the moment we walked in the store we were welcomed with kindness. Bryan Z. Was super awesome, very helpful, and incredibly knowledgeable about the product and services. He helped us figure out the best phone, accessories, plan and billing options. If you are looking to switch carriers he’s the guy to see! Thank you for the wonderful experience Bryan!

I hate to give bad reviews, but I tried to ignored all the bad reviews on here, since I was only there to pick up a SIM. How bad would it hurt, right? 6:30pm, I walked in. No customers! Yah! No wait! 2 gentlemen came up to me with a great big Welcome smile. As soon as I told them I need to pick up a SIM card, One of them ran off leaving this one with me with a not so happy face. Told him this is a Business line, and an authorized person have called into AT&T business left a note that I will be picking up a new SIM. But the Sale Rep. refused after looking up the account on his tablet. Claims I am not an authorized customers. I cannot get the SIM and he can’t talk to the «authorize» person directly either. Sounds like a BS, since he will not be getting any commissions for the time spent and it would take time for him to call At&t to request a SIM change over the phone. This place is Bad News. If I ever meet with At&t district manager, I would report to that person. This is no way to do business!

Sad to say, I’ve been an AT&T customer for way too long, and since forever, and their customer service has been the WORST I’ve ever seen in my life. Yes, my life! And I’m no spring chicken. This time I upgraded to their AT&T Next Plan, got the iPhone 6 plus, but the AT&T rep failed to tell me that I need to send in my old iPhone or be I’d be charged $ 112.59 on my bill, and also charged a restocking fee of $ 35. Wtf? I find this out after the fact, notified with a strict deadline on my AT&T bill.
AT&T’s customer service is terrible, they bait you with a low price and perks, then they nickel and dime you to death for «restocking fees» or «service charges» or «random bullshit.» Anyways, why do I stay? I’ve been trying for years to move to another carrier but they got me with their low priced family plan. One day I’m going to be independently wealthy and finally say GOODBYE to this dysfunctional relationship! Sending you the golden bird AT&T!

This is a great AT&T. They help you on what ever you are asking for. Jason is a really good worker he is friendly and cooperative. If u go ask for Jason.

Ever helped me choose my new Galaxy S6 Active. He helped me with a credit for my old Galaxy S4 and got my new phone completely set up. Very low stress to switch out my phone. The new charger was defective when I got it home and the manager (sorry I didn’t get your name) exchanged it for me with now questions asked and made sure the new one works before I left b the store. I wish the parking wasn’t so crazy but once you get into the store the service is great.

Charlatans is the word that best describes the slick salespeople in this store. Beware of the «free» tablets they offer you with your purchase. They fail to tell you that you are signing up for a two year contract with a monthly charge. They fail to tell you that changing your plan mid-​month results in crazy pro-​rated charges. I’m really angry at the business practices at this store. The AT&T customer service line was way more helpful. Even they condemned the business practices at stores like this. The problem is that you don’t even realize that they’ve cheated you until your bill comes, when it is too late to change anything. Shame on you Pasadena Foothill Retail Store. Shame on you Cashier: Andrew H.
You’ve lost my business.

Parking is the worst, if you’re going I suggest you make a reservation oh yes last time I came here I was here for 2 hours this time I was here for 20 minutes got in and out quick. Would have gave it 3 stars but lily from att was not there.

Today I decided to called the manager of the store.
Ms. Felicia Gabriel, she is so professional, nice and friendly.
Without being rude like Andrew, she apologized about «Andrew» for his actions and so on, and she did fix my plan that Andrew screwed, without paying extra $ 10/​month for 24 months.
I’m very thankful, at least this store has a great manager.
Hopefully people will know and be more careful for Andrew’s actions.

For some reason there is always an irate customer here yelling at the employees. People should read their contracts before spending their money. The service is really great here.

It was just about three years ago I had one of my worst shopping experiences ever… the sakes associated humiliated me, pre-​judged me, and told me I couldn’t buy a phone. So today I returned to buy the latest I phone. Upped by Luis and he was great. Put me on the phone plan that made the best sense for me. Transferred my data over and while doing so helped set up my new LG tablet and showed me the latest set up in home security, which I will consider. Good experience.

Went in to pick out a case and screen protector for my phone. The gentlemen who was greeting customers was very nice and helpful… But when it came to the «AT&T Specialist» thats where it went all downhill. We we introduced to our Rep with our products to buy and have put on the phone. «He» (no need to mention names) began cleaning my phone to attach the screen protector, which I thought was kinda cool to watch. He then begin with the application of the screen protector and for some reason it was not adhering to my screen. He must’ve spoke with a manager and brought out a second one to try. The second one was better but there was a bubble at the bottom of the screen which would not go away. I’m beginning to believe this particular glass screen protector is not as great as it seems or this AT&T store just got a bad batch.
Meanwhile, as we were waiting to see what happened with the screen protector… We ask about a suspended line on our bill. After looking through our bill with the «AT&T Specialist» we found out that we have been paying $ 40 every month, for quite some time now, for the line that is no longer in use. We tried to cancel the line though the store, but due to recent fraud activity (not us personally), AT&T only allows for the Account Holder to cancel/​add anything on the account, not an authorized user. I totally get that. So while we were waiting we called the customer service on our cell 611. Spoke to a representative which was going through the process of canceling the line. We asked if there was any way we could be credited something seeing that we thought the suspended line’s plan still had more than half a year to go. If we would’ve have known we would have been charged we would’ve had the line removed along time ago. They said they would transfer us to another department that could possibly help with that; AND WE WERE HUNG UP ON. Tried for a second time and the same thing, we were hung up on. UNPROFESSIONAL!!!
After the 611 thing, we noticed that the air bubble did not go away on my phone… I asked to speak to a manager. Our specialist went to the back to get the manager. She came out and asked what she could help with; we explained. She said the only thing we could do is return the one you have here and give you a different kind or you and call the company that makes this screen protector and have them send you a new one. I refused both. I told her I want it returned and credited back. Our specialist said in front of is manager «well this is the best it’s going to get. If you go to anyone else it will look even worse. This will protect you screen while its in your purse from scratches… You Know.» I told him in front off his manager that there’s no reason I should purchase something and it not turn out the way it’s suppose too and to take it off my phone and I will go to another AT&T store. The manager apologized for the inconvenience, but not for the what her staff member said to us and asked if there was anything else she could help us with; we told her about the suspended line and she said the same thing.
I feel overall the professionalism with the staff and management team I encountered was not up to AT&T standards. We have been long time customers of AT&T since it took over for Cingular Wireless and have never had a problem with this store in particular (Hastings Ranch). I feel that since they changed their image from button down shirts, ties and khakis to polo shirts and khakis to now jeans and black shirts the customer service has dropped and they act sloppy and unprofessional.
I will not be going back to this store again for anything and I definitely will be telling my family and friends to not shop at this store either.

They need a better manager

Reception (blond woman) rude and dismissive. In the middle of asking a question regarding upgrading phone, this representative turned away and started talking to another person who just arrived through the door. Clearly not interested in fielding my question, I left in disgust. Customer disservice at its best.
Time to switch back to Verizon.

AVOID THIS STORE. Maybe AT&T. I debated whether to post because all of the extremely negative Unilocal responses should already steer you away from this location if not AT&T as a provider. I have been an AT&T business customer since they started in the mobile phone business. I have worked with 8 or 9 separate stores. Never have I been treated so rudely. The biggest problem is that it was the manager (Amanda) who was cold, rude, and unhelpful. This should be an indicator of what you can expect from this store. One of their salespeople lied. yes lied… and mislead about two new lines I was adding. Usually when one of the sales people in a sales organization gets too aggressive and begins to «cross the line» a manager will step in and resolve or at least address the error. Instead Amanda stared me down with a sour look and said «you had it in writing.» (I question this also).
I am now questioning whether I should take all of my phone lines to a new company. If this is what I can expect from management, I can only guess what the sales people will try to do to me. I will give the 800 customer service line a try before I make my decision about the carrier. but this is definitely my last visit to this location.

Ordered a couple products online. Came in checked in. Told representative that I’m picking up some products I ordered. Waited over 40 minutes to then be told that they did not hold and product and sold it yesterday.
All employees knew this and did not bother to tell me until after waiting.
And that is why I don’t shop with att.