The UPS Store

Excellent customer service and creative problem solving!
I left the forms I needed notarized at home. Instead of driving back to get them, Nevine suggested I email the forms to her from my phone; she re-​printed; we signed and notarized; and voila!
Problem solved!
Thank you, Nevine!

Horrible service. We created a order to print 3 sheets of paper for a concert. It took 4 days to hear anything back from them. We go to the store to find out instead of calling or emailing us to notify that there was an error they just decided to delete the order and never say a word? Great service. Never bother with them if they are just gonna delete customers orders and never notify them

Hilarious! Couldn’t get a mattress topper I bought back in the box, expected to have to buy a larger box. After asking me what it was, 2 guys just jumped on top of the bagged mattress topper to squish it down enough. I had to «hold» it while one quickly taped the hell out of the flimsy box it came in. This was the highlight of a day of otherwise plodding thru molasses. Thanks guys!

Consistently unfriendly service at this location. Let’s lose the aloof and unhelpful attitude.

Needed to drop off a few larger packages today — DJ was waiting with the tape gun and just took over. Made it a super easy visit, answered my questions clearly, and took care of the whole process all the way to drop off receipt with lightning efficiency. Thanks to DJ, the whole thing took about 5 minutes vs what I thought would be a half hour visit. Much appreciated! 5 stars for my visit and for DJ. Well done.

I’ve had a box at this location for a year now and every single employee that works here has made me feel great. The customer service is perfection. It’s a friendly atmosphere. I always look forward to going to this store and I highly recommend for your shipping needs.

Update after Gustavo’s comment (I’m assuming he’s the owner/​manager): no dude I was told you charge per pound, that’s it, the ‘minimum of 19.95′ was never mentioned to me. There was no misunderstanding, I simply wasn’t given all the info. It all would’ve been fine if there wasn’t some serious lack of customer service. I was ignored when I walked in and then given some major attitude. I stand by my review.

I shipped a package in early December to avoid the Christmas rush. A few days later, I receive an online tracking notification that the package was damages. I call the store for a couple of weeks, and they have no clue what’s going on. I call the national line, and they tell me to talk to the store. The stories they gave started off as «the package is being mailed back to you». 2 weeks later, they tell me that the package is «still being returned but at a very low priority». 2 weeks later, I am told that I should talk to the national line as the store doesn’t handle this sort of thing. I call the national line, and have a total of 4 hours of conversation (4 separate calls with 3+ hours on hold between them), I am told that the package is damaged, on its way, lost, found, under claim review, lost again, rejected under the damage claim since it is now lost, and finally filed under a lost claim. From there I am told I need to talk to the store to get them to call the national line and file a claim. I call the store and they say that they have received a message that my package is under a claim. They don’t follow up or respond to the claim or have any communication with the national line. In the end, I am told that they will reimburse $ 100 on the $ 170 that went into the package.
The problem I have as a customer is none of this would have happened unless I did the followup and the numerous calls to make sure something was resolved. The store was not helpful. Go elsewhere.

Totally saved my bacon tonight! I found out after 5pm that I needed to get a few documents notarized ASAP, could not wait another day, and my regular place was already closed. I was told that Fedex has notary services and is open very late, but when I called them, they said that they no longer offer this service. I called several UPS Stores and all of them had notaries only until 4pm or 5pm, With all these phone calls, it was now almost 6pm, so I thought I’d have to bite the bullet and pay the premium for a home visit from a mobile notary, which I wasn’t in need of other than the late hour. When I tried this UPS Store, and was told that their notary was there until 6:30, I did my happy dance and hit the road. Everything went smoothly, I was in and out of there in a few minutes, with the most pleasant notary person I’ve ever encountered. I’m a very happy customer!

This is a great store with exceptional employees who really try to help you. I appreciate their kind attitude, and their good will. I always go out of my way to come here and give them my business. Please try them out, they will earn your loyalty!

After reading the less than stellar reviews on Unilocal,I was hesitant to bring my packages here this morning. And though I usually do not post reviews I wanted to share a positive experience and not allow a few bad reviews to spoil the whole. My experience with Naveen was stellar. She was extremely helpful and considerate and her service went above and beyond. I was pleasantly surprised and will gladly return!

I don’t know what all the hate for this place is about. It is a little small, which may add a bit to the messy look of it but they are doing what they can with the space provided.
Anyway I had to go here the other day to get some papers notarized, I called to find out their hours of the notary and to my surprise they were open until 6:30. I went over around noon to get the papers notarized and I was met with a smile by the very pleasant notary at the time, she had lovely handwriting and walked me through the notary process and said that even though I my wife had signed she needed to be there in order to notarized her signature so she added an addendum to my notary and said my wife could come back later and have herself added.
Notarization was only $ 10 which I think is one of the cheaper places I have found. All in all this was a great experience and I will definitely be going back here.

Had to get several documents notarized and others copied and laminated. Went in the morning and was done very quickly. Friendly service and convenient location.

I used this store about 10 – 15 times a month, and I always have a pleasant experience with the staff that know me by name. I have never had any issue with this store and I’m not sure why some people have left mean comments and reviews. I guess people expect perfection in a un-​perfect world.

I needed to ship a couple packages the other day and the workers who were there in the afternoon were helpful and efficient. I’ll be going back for sure.

WARNING: Thee most UNhelpful UPS store in the Pasadena area. Go anywhere else before you go here. Lackluster employees who are unable to lift a finger to help their customers.
«Do It Yourself» service at it’s finest.
These creeps don’t want to do anything

Oh I have so many regrets with this store. First, I should clearly have checked here first, as they are the lowest rated UPS store in existence. Second, I should have caught the general vibe of rudeness from the owner Gus and his lackey Nevine towards all the other customers. Nonetheless, I shipped my package and was sold «insurance» for the value of $ 4000 of the contents, and wound up paying significantly more than UPS had originally quoted me.
Then the package was damaged – crushed in shipment. Despite being in original factory packaging for shipment, despite being surrounded in foam rubber and double-​walled stiff cardboard, despite being a sturdy, metal piece of equipment, UPS managed to crush it.
Now the store tells me I didn’t buy insurance, only declared a value and there is no insurance on the package. Then I can’t dispute the ordeal with UPS because I’m not the shipper (the UPS Store is). The store is wholly independent from UPS and UPS will only deal with the store. Meanwhile Gus and friends have no desire or incentive to be helpful because it’s not their money.
In short, the service is terrible, the people are dishonest about what you’re buying and will completely dodge any and all responsibility when something goes wrong. At that point you, the customer, will have no recourse with them or UPS.
Stay away, don’t ship ANYTHING of value here, and I strongly suggest lodging a formal complaint with UPS Store Headquarters at (858) 455 8800.

Oh man this store has a tough rating! Unlike most of the other reviewers, I had a great experience. It’s more expensive than USPS — but you get what you pay for. There was no line, I kind of had a million things (cookies) and the guy helped me pick out boxes and packing material and packed it all up for me. I’m pretty sure my cookies will make the journey to my friends and fam without incident. Super nice/​friendly guy. The other people in the store were also being helped quickly and courteously. I feel like this store might have an unwarranted bad rap.
Oh, and there’s parking in the back!

Update: I received a call from Gus at the UPS store this afternoon, asking if I’d resolved my issue with the lost package. He said he’d look more into it and would call me back later this week. He called back 10 minutes later, and the package was still at the store, NOT picked up by any recipient, even though it was accidentally noted as picked up. Once the recipient notifies me that she has the package physically with her, I will update the star rating.
RUDE and most likely STEALING packages or GIVING packages to wrong recipients. UPS Store #3268, I have reported you to your corporate office.
I sent a package to this store. The recipient never received the box, although the tracking number said it had been delivered successfully. I called the store and the man said that the recipient had picked it up several days earlier– she didn’t even go to the store on that day. When I asked another question, the employee cut me off and hung up. I called back and they didn’t answer.
Having worked in service jobs, I am never rude to service employees, as I know how stressful those jobs are. But having dealt with such low quality service here, I recommend you rent a PO box at the other UPS store down the street. Their reviews are much better.

I’ve gone to this store twice, and had horrible experiences both times… Asked for a receipt after dropping off two packages and got told, «We don’t give receipts» by a clerk with attitude.
When I asked why every other UPS hands out receipts, someone in the back yelled out, «We’re saving paper!» The clerk then proceeded to THROW the receipt at me.
This is the WORST UPS store I’ve ever gone to… It’s not often that I hope a business closes, but I hope this franchisee goes out of business. The world will be a better place — after all, customers are obviously a nuisance to them.