Holiday Inn Express & Suites Pensacola West-Navy Base

The hotel was clean and the king suite was comfortable. Pool was small. Elevator was very, very slow. Breakfast was great.

Well if anyone has seen my reviews I have stayed in these properties from Australia to Va. This one was pretty new and the first thing I must say i have lots of requests for hotel staff before and after I arrive. The ladies I interacted with took care of me 100%. The room was extremely clean, the bed was nice and the wi-​fi was great. The pool jacuzzi area was very nice to be outside with the great weather. The breakfast was a bit better than most of the other properties that I have stayed at, they had some very nice bacon and a larger selection. The cups were smaller than the other locations. The first floor had a variety of microwaveable foods that you could purchase along with drinks. The one bad thing was that the elevator was slower than molasses.

My husband and I always come back to Holiday Inn. Wherever we go, they have exceptional customer service. The staff really go out of their way to make us feel welcomed! I would recommend the ihg brand hotels over and over!

I stay in Holiday Inns frequently for work. This however is the WORST one ever. This property is NOT maintained at all. The pool was never cleaned out – full of leaves and debris. Only a few jets worked in the hot tub. The elevator was slower and worse than the wifi – which was horrible. Breakfast was standard fare. Rooms smelled stale.
My biggest complaint overall is something I’ve never experienced tho. The hotel charged me for the $ 800 bill TWICE. Upon check in I paid cash. (I had used a card to reserve room) The hotel then charged my entire bill to my debit card. When I went to the front desk to get the charge off my card, the clerk told me to call my bank, that is was the banks fault and not theirs, that they had not charged me. I explained to her that a bank can not charge me if the hotel didn’t authorize the transaction. She didn’t seem to understand the banking system. I then told her it was Saturday & my bank wasn’t open, which is common. She said it was placed on my card at check in, that it wasn’t her fault. I told her I paid cash at check in so It was somebody on their ends fault. I had to show the cash receipt to prove I had paid at check in. I asked for a manager. She stated their was no manager on site. I stated that it was a holiday weekend in a beach town, but no manager was at work? This is unheard of. Another clerk told me it would be off my card the next day, that they had reversed the transaction. It’s four days later and the charge is still on my bank account. I DO NOT recommend this hotel. In ANY CAPACITY. Sub par would be a compliment.

Came back again to stay for 4 nights. This time however, we used the sofa bed. OMG it was the worst. I would not stick my worst enemy on it. Unfortunately my son stayed one night with us. I had to get 5 comforters from the front desk just to try and mask the spring coils in the «mattress». It did not help, but it was the «best» they could do. Again, the staff was wonderful, friendly and efficient. The property is great, clean and very quiet. I would still recommend it to anyone. However, the company need to replace those mattresses.

Stayed at this holiday inn for 4 nights in early April. The guy at the front desk was great. They had the wrong number for my membership in the computer but he called a service number to make sure that all my points when to my correct account. Stay was really good.

Great place to stay. Ms. Carla and Mr. Dusty have great customer service and helped me with my stay. Rooms were very clean and WiFi was great. I will come again and will recommend it to anyone. The breakfast was also very good.
PROS
Near shopping centers
Pool
Hot breakfast.
CONS
Immediate surroundings not that great.

I was very satisfied with my stay here. The room was clean, spacious, and the beds were perfect for my back.
Breakfast was great too. I think I ate my weight in SOS and bacon. Plus, there was fresh coffee everyday, and something for everyone to eat.
Only thing I didn’t like is my phone jack didn’t work and even when I notified the front desk it was never remedied or followed up on. Also one day I could tell housekeeping didn’t clean the sink or rub out at all when I requested early housekeeping.
But other than that I’ll definitely be back to this hotel again because the price for what you get is great!

Excellent hotel very helpful staff great breakfast cinnamon buns are awesome only negative is that the hotel is located in the hood.

Nothing wrong with this place. It’s clean and that counts for a lot. The neighborhood’s a bit rough leading up to the hotel, but the immediate area is single family dwellings. Safe enough. Breakfast was okay for free. Staff was pleasant enough. Recommended as an A-​OK.

Had a decent experience!
Despite that a girls’ youth soccer team was residing in this hotel for the weekend, in which you would hear a few girls running up and down the hall ways and being loud. Once they left, it was quiet and cozy.
The room was clean and handy.
The Location seems to be in a mediocre area, but it was convenient to places we where going to see.
Many shops, restaurants and gas stations nearby. A couple miles from the Naval base. Approximately 10 minutes to downtown and 20 minutes to Pensacola beach.
Staff was friendly and courteous!
Breakfast was just mediocre! Pancakes where tiny and a bit bland. Food choice was minimal.

I stay in hotels 7 months out of the year for my job. That being said this is the worst holiday inn express I’ve ever stayed in. Blankets and couch had filth on them, rude breakfast lady, and awful location are all part of this terrible hotel. Add on extremely slow Internet and cable tv that only works some of the time and you see where I’m going with this review. I usually enjoy holiday inns to a certain extent but I will never stay here again.

Overall: clean, quiet, and safe. Would stay here again.
Pros:
–Nice, clean room.
–Quiet location.
–View looked out onto trees.
–Reasonable rate on hotwire – $ 92 including taxes.
Cons:
–While driving to the hotel, about a mile or two away we passed 5 or 6 pawn shops. It made us nervous because we were moving and had a lot of stuff in our car. The desk clerk reassured us that nothing had happened at the hotel in the last 8 months she had worked there.
–Complimentary breakfast was really disappointing, even for a chain hotel. The pancake griddle died just as we arrived. Cheese omelet was terrible, but my husband liked the biscuits & gravy.

Nice hotel in a convenient location to drive to almost anything, but you really can’t walk to anything. The facility is very clean and the staff are friendly. One downside is that the «suites» don’t have a separate room for the bedroom like most suite hotels have. They do have a little kitchenette area, but I’ve stayed in suites with much better layouts. The complimentary breakfast is as good or better than any that I’ve had in a hotel. Unfortunately, the front desk clerk told us they do not offer military rates which is slightly disappointing in a town with so many military establishments.

I like this place. Their property is really cool. Breakfast was hot, they had a swimming pool nad hot tub that wasnt over crowded. The only downer is the actual area that surrounds it. Its in like a neighborhood. Not very… professional. BUT! Being on Warrington and Navy Blvd its colse to everything. The mall is about 8 miles down the street while the base is only a mile. Very convenient for anyone who is there for a military personnel.

This hotel is in a strange location… it’s plopped in the midst of a residential area and from my 3^rd floor window, I was looking down on house trailers and backyards.
That said, the place is a nice hotel. The rooms (didn’t have a suite, just a double queen bed room) are sufficiently spacious, comfortable, and clean. The bathroom was large and the coffee maker sat on the vanity. If I could have changed one thing, it would have been the shower head, which dribbled out water at an excruciatingly slow rate. I could’ve spooned water over myself more quickly, but I imagine that federal low-​flow regulations are to blame for that bit of foolishness.
The breakfast… surprised me. Sausage links, biscuits, milk gravy, fruit, and some other stuff that I didn’t pay attention to while I was filling my pockets with biscuits and sausage. I was impressed, and the $ 25 worth of sausage that I carried off made the room rate attractive.
The staff was awesome. Friendly and helpful… I would certainly recommend this hotel to friends and stay here again.

A New property, nice facility. Room was large and well appointed. Comfy bed, fridge, microwave, flat panel TV (sorta small) desk, occasional chair w/​ottoman, nice bathroom, above average towels. Pool area looks good, workout room in small but well equipped. Complimentary breakfast was pretty good.
Negatives are the location (not in a very safe part of town), I had a coupon for a very competitive rate which they did not fully honor.
In All pretty good. I would stay here again.

Not so great neighborhood, but a clean hotel.

I travel ½ the year. Traveling that much I naturally expect some problems. Being a Priority Club member (Holiday Inn rewards club), I am sent coupons to stay at a discounted price with Holiday because of my loyalty to the Brand. I tried to make a reservation at this hotel with a coupon. They had plenty of rooms, but the girl that had only been working their for one week told me because I was a Priority member I could not use the coupon, she started arguing with me and then when I became upset because of her attitude she told me not to speak to her that way. I complained. This was a waste of time. The owner of this hotel called me and started telling me that I was in the wrong. The girls attitude came from the owner who knows nothing of customer service. I have used these coupons many times at many Holiday Inns and they were glad to have them. It is only $ 10 off the regular price. So much for customer service. I always try to treat people with respect and did not receive any for this hotel. I would suggest if you have a choice. Hampton Inn has a 100% guarantee and they stand by it and the owner of Drury Inns will contact you himself, and send money coupons if there is a problem. This was a bad experience. I am not the only person that has complained!