RadioShack

I had excellent service from Ben, who resolved my second issue with Bluetooth type headphones purchased for my tv. Bought them in Washington while on vacation but didn’t work when I got home. This local store had them in stock and quickly resolved my issues. Thanks guys!

None of the parts they sold me worked out, so now another trip to return for a refund. Of course, this wouldn’t have been necessary had the person who «assisted» me had bothered to check the connections while I was there. And there were no other customers in the store but me, so he wasn’t rushed. Thanks, but no thanks, Radio Shack.

I bought a radio here that didn’t work, so I went to return in within the 30 day period. During the return transaction, their system froze and locked the return. The useless manager told me verbatim «You have to come back after 24 hours. That’s the way it is.» Sure enough, I went to another Radio Shack location and was told that the system won”t let me return it since the transaction is locked. Essentially, the product was defective, their POS system (ironically titled) was defective, and now the consumer is the one who has to jump through hoops due to their incompetence. I won’t shed a tear when they go belly up, since they deserve it. And Mr. Manager, good luck finding a job for another company that let’s you take a «tough S#$@» attitude with your customers.

wow. such poor reviews. what do y’all expect? i thought the service was fantastic. they were helpful, knowledgeable, and patient. i left happy.

The WORST employees ever. That store has three or four employees standing around doing nothing.
I walked in and was greeted with a «May I help you ?» I told the one young man I was looking for a simple three connector wire. This is something these employees should at least know where they are in the store.
So, all three employees had NO idea what it was or where it might be in the store and did not take even 30 seconds to try to find it. But they were happy to get back to their stupid conversation about who knows what.
These employees are paid on commission, too. This is not the first time I’ve been greeted by useless employees there. Radio Shack used to be a cool store back in the 80’s and 90’s. Now, it’s a complete joke.
I will NEVER go back there again.

Originally came into the store 11 months ago to purchase a cell phone. Decided on phone and sales person persuaded me into buying a 2 year cellphone protection plan. He explained to me that if I had any problem whatsoever with the cell phone, I could go back to the store within those 2 years and have my problem fixed. Flash forward 11 months, my cell phone battery starts to lose charge and begins to shut my phone off with 80 percent battery remaining. So I think «THANK GOD I GOT THE CELL PHONE PROTECTION PLAN». End up going to radio shack to get my phone either fixed or replaced. I walk into the store tell the worker what was wrong with my phone and that I had gotten a 2 year protection plan for my phone. He says «Okay let me take a look»
and hops onto his computer. I stand there waiting for about 20 – 30 minutes, then finally I hear him say «Ahhh there’s what I’m looking for». He goes into a drawer and grabs a piece of paper and begins to write on it. I’m thinking «cool he’s going to replace the battery or give me store credit to get a phone of equal or less value. He then hands me the paper which basically has two, 1 800 numbers for Samsung and for Virgin Mobile. He then says «Here you go give these phone numbers a call and see if you can get your phone replaced by them, you are still under the warranty of Samsung so you should be able to get a new phone with them. I go on to tell him that I bout a protection plan I bought from RADIO SHACK so I wanted them to handle it, He then goes on to tell me that since my phone is still under warranty with Samsung that it would be better to go through Samsung rather than radioshack. I tell him that I paid $ 60 dollars for my protection plan and he should honor that. He refuses and tells me to give Samsung a call or virgin mobile have a nice day and walks into the back room.
I STAND THERE FOR A MINUTE STUNNED AND SHOCKED THAT RADIO SHACK BASICALLY ROBBED ME. THEY DID NOT CARE THAT I HAD PAID $ 60 FOR A PROTECTION PLAN. THEY DID NOT CARE AT ALL. I AM NEVER BUYING ANYTHING FROM RADIO SHACK EVER AGAIN. THE GUY WASTED OVER 40 MINUTES OF MY TIME LOOKING ONLINE FOR A 1 800 NUMBER WHICH I COULD HAVE DONE IN 2 MINUTES.

I went here 2 years ago, my last ever visit. I thought that I was helping out a local business by going here vs. Staples. I came in with an HDTV tuner for a computer, so that you can watch your home’s local tv service on your laptop/​desktop; I needed a connector piece for it.
The first guy (young, Latino mix of some sort) who helped me was friendly, but didn’t know anything, admittedly. So he passed me off to this other 2^nd guy.
The 2^nd guy was probably late teens/​early 20s, blonde/​White. He was kind of like your stereotypical condescending tech-​Geek. Anything I asked, he found fault with. And any statement that I made, he negated it. In the end, I left there frustrated, as he told me that they didn’t have what I needed.
I know how to put cables and wires together, but I’m bad with names of things, and the kid wasn’t helpful or patient. I tried to end things nicely by saying, «Well, now you know what to say if someone else needs help with a similar unit.» He condescendingly said, «I seriously doubt it. No one uses those any more.» Really, so all laptops have built in HDTV tuners? News to me!
I ended up going to a Radio Shack in San Rafael. That man there was wonderful! He knew the exact part that I needed, when I showed him my HDTV Tuner. He was a manager for that store, which I also should Unilocal about too.
So, after that heartache, turns out the Petaluma Radio Shack probably had the part, as the stores were similar in size. And my know-​it-​all helper didn’t know enough to locate it in his stock.
If in town, I skip Radio Shack and go right to Staples. They are really helpful and friendly there.

Took back a cell phone case with a replacement plan. Wouldn’t replace it even though they had the item. Instead they take the case and somewhere down the road I’ll get a gift card. Meanwhile I have nothing to carry my phone in.

I needed to buy a cabinet fan for my entertainment system and setup a system to power it. They had a fan and when I was trying to figure out how to run power to it the lady helping me said it would work fine being powered by an auxiliary cable.
I clarified that she was talking about the kind of auxiliary cable that typically plugs into a headphone jack and and she confirmed, «yeah just plug that into the back of your TV and then splice it into the fan power cables.» While she was talking I handed her the fan and left in the middle of her instructions because she clearly had no idea what she was talking about. I ended up buying one on amazon that runs off a USB.
I was in there another time and needed help and it was clear the guy helping me was more interested in looking at his iphone then answering my questions.
I guess I would go here if I needed some electronics and I knew exactly what I needed and required no help from anyone working there.

I get all my batteries, phone, remote, watch, etc from Radio Shack. I call to make sure it’s in stock, they are always friendly and look up the battery and price and check that it’s in stock before I go there. They are courteous and have never been pushy.
I’ve also bought cable wiring, remote control cars (for kids of course), and other items and I’ve never had a problem with a RS product. I’m thankful they exist.

I came into the store to make a quick purchase and I ended up standing in line for long enough to write this review. It seems as if radio shack is into the cell phone business more than helping the regular costumes. It’s funny because I witnessed potential costumes leave the store. This branch is just about worthless unless you plan on wasting your evening waiting in line to make a purchase.