GameStop

Since I’ve moved up to Petaluma, this has been my go-​to place when it comes to getting console games. The selection they offer here is about on par with the average (or at least the average that I’ve personally seen) so I can usually find something worthwhile in stock.
The employees I’ve dealt with here have all been friendly and helpful whenever I’ve had any questions, and I’ve never had any negative experiences with any of them. Literally the worst thing I’ve had to deal with was when one of the associates didn’t think the coupon combination I was going to use would work (didn’t say it definitely wouldn’t, just that she thought one or two would counteract each other; more a warning than anything else). She still tried, they all worked, I was a happy customer, she was impressed I was able to find such an impressive combination of coupons.
When I was having an issue with my PS4 (a refurb) they went out of there way to find another to replace it, going so far as to calling multiple other stores & securing my replacement for me (I still had to drive to Novato, but then the associate there was already waiting for me with everything good to go)
Yeah, they have to make the pre-​order offers that the make with every interaction (corporate rules & such) but it never feels pushy here, more like an actual honest question regarding what new games I might be looking forward to.
They occasionally do midnight releases for games as well, and from my experiences with them they get managed pretty efficiently. It’s in a secure enough location, and with the number of staff on hand & people there for the release, it feels comfortable. Lots of joking around & playing stuff during the wait, and regular updates so we didn’t feel ignored.
My only real complaint would be how busy they can get, and how crowded it gets when they’re REALLY busy (holiday time). But everywhere gets busy during the holidays, so it all gets taken with a grain of salt.
Anyway, the long & short of it (or, TL;DR) is: Friendly, helpful staff; good selection of products; clean store; extra events sometimes.
I like it, and I’m probably going in tomorrow (1-​day sale)

I went into this gamestop to trade in my ps3, and one of the staff members just laughed at me and made me feel very unwelcome. Terrible service, I go out of my way to get to other gamestops with better customer service.

Awesome friendly staff that knew exactly what I needed before I even asked. I ordered something for in store pickup and they greeted me by name and had my item waiting for me: both workers were very courteous and knowledgable.

Good news for anyone with an old broken game that they want to sell, these guys will more than likely buy it off you. I came here looking to get a used copy of nba, but left with disappointment more than once. It wasn’t that they didn’t have it, but every copy I bought didn’t work. After returning it the first time I thought no big deal the second one surely has to work, but nope no such luck. So not only did I have to drive across town 3 times to get a used game for $ 20 that I knew I could get new on amazon for the same price, but after the second copy didn’t work and I returned it for my money back they didn’t seem to care at all that they were selling bad games. I asked them if they checked to make sure their games worked before they sold them and was told that not only did they not have a console to check them on but if they did check them they would «be here all night». Aren’t you a game store that sells consoles? How hard is it really to throw a disc in and make sure it reads? Terrible experience, terrible customer service, will be happy to take my business elsewhere.

The staff are really cool people. Happy to help with any questions. Good choice of used games. If they don’t have a copy of the game you’re looking for, they’re happy to find it at other nearby gamestops. If there are no trade in promotions going on, then you get next to nothing for your trade ins. That’s why I took 1 star away. But that has nothing to do with the people working their, I’ve had a great experience every time I walk in.

The associates are great. I do not know a lot about video games and they are always very helpful when I was trying to figure out what to get a gamer! They are always good about telling you about the deals and the specials that are most current.

The staff are friendly here and they sell Steam giftcards. It is convient to stop in here as it is near Peet’s. You can find a decent selection of used games here in good condition, too.

This place is terrible. Pre-​ordered a game for my son — $ 75 — came with extras for the price. The day it is released we go with our receipt to pick it up and it is what they call «gutted». That basically means one of the employees took it upon themselves to rip us off for all the extras that came with the game and it was the only copy in the store. They offered us 10% off for a disc in a white sleeve. Are you kidding me??? That means I would still be paying more then if I had purchased the game brand new still in the sealed package without the extras. But I must say we went to the Rohnert Park store and they were very helpful, took care of us. This isn’t the first time something sketchy has happened to us in the Petaluma location. I think I’ve learned my lesson and will be shopping elsewhere from now on.

Been coming to this GameStop off and on more often because I am liking the staff there. They are very knowledgeable and helpful.
Just the other day, I went there to pick up a COD package set for the Xbox 360 that my family ordered and when we called, the order had just arrived.
As we walked in, we started browsing the Xbox One used games. Within the first 30 seconds, Chrissy (Kristine per the receipt) came up to us and asked if we needed any help. Well, we let her have it :) We asked about the order and then I proceeded with several questions about some used Xbox One games. She nailed every question perfectly and took great care of my daughter I was there with. She was not only professional, but courteous too.
We even came back in again after we had walked out and asked her another question that came to light after we walked out. It’s embarrassing, so we won’t go into details, but Chrissy took great care of us and we will always appreciate it.
Good job GameStop and thank you Chrissy!

How is this not like Blockbuster?
First there were arcades: and we put our quarters in
Then there were video stores: we even paid the late fines
Finally, the last was GameStop where we paid 70 bucks for a plastic case
Employees are nice and store is basically an advertisement for anyone who sends posters and cardboard displays.
The message I get when you take my Game Informer away for a virtual copy online is that you want me online and not in a storefront.
See you online! Or not due to all the competition.

Wish i could give this location 0 stars. The staff are all rude douchebags who act like their hot stuff. Sorry, whos the one working at a Video Game store taking my business? This is the only location where I have problems with the staff, they resell proven nonworking merchandise. I bought a DS game and returned it due to it not even being reconized in my DSi and they put it back on the shelf, how do i know? Cuz i went back in after grocery shopping at Safeway to see if they had a used copy that might work, and they had a copy, but it was the same copy i returned and complained about not working. Also bought a giftcard for christmas in 2011 and when the person i bought it for went in to use it, it wasnt even activated, and this being several months after christmas didn’t have the receipt. The one guy who has crappy spiderman tattoos is the worse. Gives this attitude like your inconviencing him to just ring you up, sorry bro your the one working in customer service and retail, not our fault you hate your life. Safe to say I never purchase from this location anymore. Since I live in Petaluma this is where I return all used items that I don’t like and I purchase at either Rohnert Park or Novato. Much better Customer Service.

Been going to EB Games since the 80’s, then as they were absorbed/​morphed into this joint. Here’s the thing about Gamestop. Good selection (usually) and you basically have to sign up for their $ 15 special membership to make used games and trade-​ins worthwhile. Otherwise, they’re ripping you off by giving you three bucks for a game they sell for $ 19.99 used (or something along those lines).
I’ve really come to enjoy my membership though, and my Game Informer issues… they have a fair number of promos like additional cash on your old system, extra trade in credits and so forth. If you work that silver member card and you do a fair bit of careful trading, it’s worthwhile.
There are MANY legitimate gripes about this place, however — bait & switch with free game promos and other corporate nonsense… But for what it is, Gamestop is a known quantity. Where else do you sit in line for hours to get the new console or game? C’mon, you know you love to hate to love them.

Chill out, gamer dudes.
I will NEVER give my money to this ripoff shop again.
Not only is the staff rude, but they get an attitude if you ask about the «specials» posted. Sign said if you bought a 3DS, you got a game for free. Not only did I have to ask for it, but was then told I could only have it if they had some in stock. Ummm, how bout you check your inventory, or take the sign down? In the end, they gave us a used copy.
And just like the commercial says, don’t even think about trying to sell your games. They offer almost no money, then jack the prices to re-​sell them.
Oh, and god forbid you don’t spend all day in your mom’s basement playing video games and know everything about every system. If you have a question about something, be prepared. We are all just ignorant cash cows to them.
I’m still kicking myself for buying the 3DS from them. Never again.

This place is a good place to go and buy games. I, unlike the other Unilocalers here, have always though that the customer service here was great and the people working there knew what they were doing. Maybe I am just lucky though… The one thing about this place, well not this place but all Gamestops is that it is way overpriced. You can get the same exact game unused, unopened on ebay or amazon for no joke, 50 bucks less. I think this is an A-​OK place to buy a game, but not right for everyone.

Fantastic service. We go there for all our games. Don’t believe the bad reviews. Haters gonna hate.

I don’t know if this store has fallen under new management or what, but I must say my first experience with this place was awesome, midnight release on arkham city and won a shirt and got a card for some free songs. process was painless and everyone was very helpful. recommended

This place is just flat out a bad business. Been there 3 times and all three times they have been rude and really just clueless when it comes to customer service.
I went in this last time, looking for a controller for the xBox 360 and found their little hanging boxes that you take to the counter to buy. Picked up a black one and went to pay. The girl behind the counter bluntly says «we don’t have the black one». I ask if they have a white one? She says «Let me look». Does her search and comes up nothing. then proceeds to up-​sell me on other controllers with crap i don’t need or want.
At this point I was getting pissed and rather tired of the employees condescending tone. I told the employee if you don’t have the item in stock then it should not be on the floor to SELL. She promptly replied «Microsoft pays us to keep them up».
You know what, if MS pays you to try to sell things you don’t have then you don’t need my money. Their attitude clearly shows they don’t need my money. So this will be my last stop in this place. Amazon and any other retailer I am sure would be glad to do business in this economy.