SolarCity

I found one of my panels broken from an impact of some kind and (hopefully) they will be out to fix it tomorrow-​a full month after I initially called. It took several calls to customer service and the issue being brought to a service manager’s attention twice before I got an answer as to when they will respond to fix my system. The customer service agents on the phone were very friendly and at least made me feel like someone cared– even though the follow through on the back end was terribly slow.

Shady company. Met them at the Home Depot in Palm Springs. They came out, gave us a quote, work was ordered. Then they suddenly cancelled for no reason. Really left us hanging. Said we would get a cancellation notice. Took 5 months. They keep calling me asking why we haven’t signed up. Don’t work with them.

I hate this rip off. They make you sign up for a direct debit that starts almost immediately. I’ve had months of fighting with LADWP and Solar City customers service reps about why I’m still paying both for service 8 months after they started to charge me.
Not one dime has been credited to my account after they have debited my checking accout more than $ 3,000. Don’t do this guys. If you’re considering it, I’d say don’t be another scout and get arrows in the back like I have.
This is a real nightmare. Imagine customer service as bad as LADWP and having to deal with both simultaneously.

My neighbor had panels installed recently, and now I have the sun’s reflection from the panel baking my house and beaming through the windows. I didn’t sign up with Solar City, my neighbor did. However, I am paying the price while Solar City and my neighbor share in the benefits. I have reached out to Solar City a number of times via email. I corresponded with Paige Murphy in their customer care department, and I was told that I should purchase blinds or drapes for my house? Huh? I didn’t install the solar panels, and now they want me to pay to correct the problem? They claimed that there is too much shade (from my neighbor’s trees?) to reposition them, so there is nothing that can be done. However, as I look around their house, there are several areas that could be covered. Maybe they didn’t want to put panels on the front of the house because it would impact the aesthetics, but it was my neighbor’s choice to have the panels installed, and perhaps they should take the hit instead of my family.
I have sent follow up emails to Ms. Murphy, and now she refuses to respond. I am not done yet, but I am sure they are hoping that I go away.
If you see them in your neighborhood, you might want to evaluate the impact to the surrounding areas. It appears that they do not make that evaluation, so you have to.

This may seem random but I feel this will be beneficial for others to know what kind of employees are here at this company being invited into homes. Today I had an incident where an employee driving a solar city vehicle representing the company, had a road rage tantrum towards me and decided to throw a bottle at my car while I was driving, nearly causing an accident. Needless to say I have contacted the police and their corporate office but unfortunately without the coward’s license plate I am unable to make a formal complaint

Entire process was fairly smooth. Process from start to finish took a little over a month which is pretty good! I would recommend Solar City to anyone that is looking for solar. My sales person was extremely helpful and made sure the entire process went smoothly from start to finish. If you are interested in going solar with solar city I would recommend you get in touch with my sales person by clicking on he following link.
If you decide to go forward with Solar City they will give you one month of free solar just for using the link provided.

Started last October, running since August 1. They are great when they need you to sign papers (2 stars) after that they forget to call back. Last month 8 calls til a callback. Call back was to set up technician to come out That was after nobody showed for ⁸⁄₁₃ appointment. Just real frustrated (0 stars).

Well long story short, we were told we were going to get certain things, installed showed up on a Sunday with out the items and installed the panels. Then we were told we could not get the promised items because they have to be put in before installation. Go with a different company!

Solar City is one of the worst companies I have ever dealt with. I had my installation done in March of 2015 and it wasn’t powered on until mid July 2015. This was in large part to Solar Cities negligence. I called them 5 times over a span of 3 months and they kept reassuring me that all the paper work was submitted and that we were just waiting on Edison to give us the final green light. They also told me that I shouldn’t call Edison because if I bothered them it might take even longer. After I finally got fed up, I made a call to Edison who informed me that the wrong paper work was submitted and that Edison sent Solar City the correct paperwork that needed to be filled out but they never heard back from them. I called solar city again and they denied that any of that was true and that everything was done on their end. I called someone else at Edison and they confirmed that they were still waiting for paperwork from solar city. Finally solar city admitted to their mistake and they submitted the correct paperwork. After talking with so many different people at solar city to try and resolve the problem I have come to the conclusion that there are a lot of incompetent people working for solar city. I urge anyone looking into getting solar not to get solar city. There are many other reputable solar companies out there that give you the same product but with much better service. I wish I would have seen some reviews before I signed with them.

My experience with solar city was to a disaster, poor customer service, went through the whole process, till the site audit. Took the day off from work, kept waiting, no one showed up, called customer service, they have no idea what’s going on!
I called & filled a complaint, no response for 2 weeks, called again my representative Jennifer to follow up a couple of times, she assured me her supervisor will call me.
Another 2 weeks passed by, no response
So finally I called corporate & closed the account, I’m glad I didn’t have their services as they seem unreliable

Solar city let us down in every way. Don Killian, Sales Rep appeared to be knowledgable and convinced us that Solar City was the best most reliable Solar company and would be there for the 30 years warranty. He continued to boast about customer service was excellent and it’s a company that cares! NOT reality!!! It’s been since Feb 2015 and here it is July and still no solar! They made paperwork errors from the start, once contract was signed Don stopped talking to us, he handed it off to the project manager, laTonia Sanders who never returns emails or calls. They both say «it’s not my job» call customer care. Yeah that doesn’t work all they are is folks typing in your complaint and they don’t follow up either when you ask to speak to a manager they say NO you can’t — all our concerns fall on deaf ears! No one has shown one ounce of customer care or follow through! They have our 40k and we have stuff on roof that doesn’t work because they messed up the permit (which they failed the first time) papers and SCE won’t connect us! We call the city, Solar City, and no one will help get us connected! Don’t sign their contract they say in fine print it could take 6months but Don assured us that never happens! Then they make you agree to arbitration — all we want is our Solar we paid for to work!!! We just got a $ 400 bill notice turning on our AC in the heat that the Solar was supposed to take care of! Seriously they just don’t care and make a lot of promises that they don’t follow up on. In fact I have a recording where the rep promised this would be expedited and done in a week that was close to a month ago. We are honest people that honored our agreement to pay now they have all our money (retirement $$) and we have nothing and they won’t follow through with us on anything! I just don’t get it. If I could give a zero rating I would.

I felt really manipulated by the salesperson Eric. I was at Home Depot and he posed as someone who was from Home Depot trying to help me figure out which door to buy. He even stated solar city is affiliated with Home Depot. I knew something was up when he had to get a real employee to help me. He was a good salesman as I did agree to talk to someone, although I preferred doing it at the store. Thank goodness the rep called and he had the date wrong. I quickly looked up Solar City on the Internet only to find bad reviews overall. Luckily I was able to cancel before someone came to my home. Eric didn’t even question my cancellation? ??? I hope Home Depot knows about this.

Great system except not in favor of the true up bill cause the savings that you’re getting from power co. Goes back to solarcity at the end of the year. So where’s the savings for the consumer.

WOULD NOT RECOMMEND! Very Disappointed in the lies in this company. I go to Truth Tabernacle church in Fontana, Ca and we were promised a smaller electric bill when that has not been shown to be true; and when consulting the company about this huge mistake we were told «oh well» even after pointing out where they went against Their contract! Now we have an even higher bill that our church is struggling to pay. Do not fall for the lies within this company!

Nothing but great! I almost gave up on the idea of going solar after going with verengo, vivint&solarmax. They were gonna put a lein on my mortgage! Be careful its on their contract! So i went ahead and went to home depot to buy more efficient light bulbs and was approached by a solarcity employee for a free consultation. I was reluctant and said all of the solar companies are the same. He then challenged me to look at the contract and sure enough they didnt! I am a really happy customer now! Im saving around 35% with no money out of pocket. Five stars!

Solar City is a movement. I love everything they stand for.
The entire process of installation of the panels has been so easy. The consultant came to my house and explained the entire process. After I signed the agreement, I didn’t have much work to do from there. They took care of the entire process (design, city permits, install, etc.)
I can not wait until my first Edison bill comes after my system gets turned on. I’ve already referred all my friends and family to at least sit down and find out more information. Great company run by awesome people with the best customer service.
Awesome experience.
Give my consultant, Calvin, a call (626) 215‑7105, and don’t forget to tell him Mike sent you!

I’m so excited to finally go green by getting solar panels installed. Solar City employees were very professional and helpful. They kept things very simple to understand and communicated clearly throughout my process. Going with «My Power» which is buying but no out of pocket costs was so amazing!!! Using my own energy is both effective and exciting!!! I recommend going solar for any home owners. Use my name as a reference, Cheri Urena, because I am a 100% satisfied customer!!! I signed up, got a I home consultant to explain everything, got approved quickly, went through my HOA approval process & approval, dealt w Edison easily, was scheduled for install (which was completed in 6 hours) and all of that took about two months. Plus the total cost was very reasonable and I can’t wait for the 1^st year huge tax kickback to put towards the total price to reduce it significantly plus it will also bring down my $ per KWH which is such an added bonus. Got to say I’m a happy camper. GO GREEN MY FRIENDS CALL SOLAR CITY. Do to forget to use my name for a reference ;)
Sincerely,
Your neighbor Cheri Urena

Our solar system works nice now that it has been up and running, 40 panels, 10kw system AND completely paid for up front at time of installation and we were STILL treated terrible. The entire process leading up to turning it on was not a great or professional experience at all. We started the solar process in late January 2014 and our system was turned on August 2014, 7 MONTHS people!!! The installation crew was friendly and the sales rep was great. The operations manager at the Thousand Palms, CA location, who we shall call «O» for this review was terrible, lacked professionalism, rude, obnoxious and tried to manipulate us, she’s just not a nice female. We had excessive holes drilled thru our roof everywhere due to miscalculated measurements for all the mounting brackets. We had excessive caulking or caulk like material dripping thru our roof and visible all the way around our home as a result of the SolarCity install. After several attempts with this rude and obnoxious, Thousand Palms regional operations manager, «O», to fix this unsightly mess, including emailing her pictures, her reply was and I’m quoting «there is nothing wrong with your roof, it’s only aesthetics», SERIOUSLY? After several weeks of failed attempts with her my husband went straight to the top and contacted the CEO’s, Peter & Lyndon Rive, and three days later two SolarCity employees were out to our home repairing the mess. My recommendation, solar is solar and most will reduce your electrical usage so go with a company who has your interest, concerns and property at heart as well as takes pride in their work. It’s not just about installing quantity but quality craftsmanship. Pictures don’t lie and be cautious of 5 star employee reviews/​ratings. See pictures posted.

My sales rep Randy Lester was so awesome I just wanted to Unilocal about him. He was so informative and knew so much about the solar system. Randy was honest and up front about everything. I wish more sales reps were like him. Thank you Randy
Ranae

SOLAR CITY & EDISON WARNING!
It has been one year since our Solar City system went live. At first I loved Solar City. Our electric bills went from around $ 300.00 a month to $ 84.05. a month. Plus we got rebates from the state and Solar City. The amazing thing was that our Edison bill was always a negative number around -$ 300.00. Everything looked great. I was bragging to everyone about how great Solar City was. Then on Monday we were surprised to receive our yearly Cumulative Energy Charge of $ 3,074.00. That comes out to $ 250.00 extra a month that we need to pay in two weeks. This does not make Solar City any bargain.
I wish someone could explain why Edison sends us a bill every month that always has a negative dollar amount on the Total amount due line. Then sends us a bill for $ 3,074.00. On the last page of the bill it does show the cumulative energy charge up to that month. No one has ever explained what this was. I always thought it was the amount of money we were saving each month.