Visionworks

I usually go to Visionworks at Washington Square, which has always been a good experience but I work in NE Portland so thought I would pop into this location and they would have all my info, records etc… they ARE the same company after all. Nope. They don’t even have a shared database. Would have been nice for someone to mention that when I called to make the appointment. What a horrible business model.
My other huge issue is with their contact lens fitting fee. What a complete and total rip-​off. I saw a very nice optician for my exam, who recommended special contacts for astigmatism. I agreed to try them, got to work the next day and could not even see my computer screen so of course, when I returned for my re-​check, I told them I did not want those contacts, that I wanted to stick with what I have been wearing for years. You know, the contacts that actually allow me to see? I saw a different optician at this visit who took FOREVER just trying to get the contacts lined up correctly on my eye (huh?) and who told me he didn’t have time to dilate my eyes, which was recommended by the first optician so I would have to return a THIRD time for that. The topper is that they ended up charging me the highest possible fee allowed for the contact lens fitting because I was «fitted into a new lens» and because it took the doctor a long time. ?! Sounds like a performance issue to me! I then had to argue the point that it was unfair of them to charge me for lenses that I ultimately ended up not purchasing due to the fact that I couldn’t see! After some persuading, they agreed to lower the cost slightly but they acted like they were doing me some special favor just to get me to shut up, rather than actually seeing the flaws in their logic.
This practice seems extremely sketchy to me… if they justify charging more when they prescribe new contacts *even* if they don’t work, what is their incentive to prescribe you the correct lenses in the first place?!
Office staff was very friendly and attentive, as was the first optician, hence the 2 stars. Everything else-​1 star.

I called another Visionworks location here in the Portland, OR area and I was told that without insurance, the range of a Contact Lens/​Glasses Eye Exam is between $ 151.00 and $ 224.00 depending on the level of exam (including a dilation) and the type of contacts you choose.
Yet, upon reviewing my insurance statement, looks like I was charged WAY over what is usual and customary for a Contact Lens/​Glasses Eye Exam. My insurance was charged $ 304.00 for said exam and this is how it was billed:
Service Description Billed Discount Covered Pd by Your
Date Amount Plan Responsibility
01÷16÷16 Vision Care $ 87.00 $ 0.00 $ 87.00 $ 87.00 $ 0.00
01÷16÷16 Vision Care $ 67.00 $ 31.62 $ 35.38 $ 35.38 $ 0.00
01÷16÷16 Vision Care $ 150.00 $ 0.00 $ 150.00 $ 115.00 $ 35.00
TOTAL $ 304.00 $ 31.62 $ 272.38 $ 237.38 $ 35.00
So, in addition to what my insurance company paid above and my co-​pay of $ 35.00, that comes up to the full $ 304.00. Yet, I was also charged another $ 87.00 upon my return for the Contact Lens Check Appointment on 01÷27÷16. Then when I checked my account today, it looks like they now refunded me all of $ 17.00 (not the full $ 87.00 that I am owed).
Now between what I paid and what my insurance covered, this has by far been the MOST EXPENSIVE eye exam I have had in the history of my life. I was charged and paid a total of $ 354.00 for just an eye exam and that is without a dilation because I opted out of that service.
I knew from the start that the additional $ 87.00 charge was bogus and I should have NEVER paid it, but I needed my prescription so I could go elsewhere to get my contact lenses and glasses. I did not receive any ‘Materials’ other than my prescription on a piece of paper and I can promise you that the paper is not made of gold or silver.

Got my prescription glasses made here with my eye exam done somewhere else. The people here are friendly and very helpful. They also have a great selection of glasses to choose from. I got my glasses within 4 days with no issues.
I would rate my experience here as underratedly good; quick, convenient and great service.

My left eye had been irritating me for a few days, I thought maybe it was pink eye. My insurance was canceled because I turned 26, I have it set up for next year but that is a month and a half away. They gave me a decent price, much lower than a zoom care visit, and were able to see me the same day. Knowing financials were tight, Dr. Jennifer gave me really good options. I feel like she truly cares about my wellbeing.
I also got my glasses and sunglasses here during the summer. I recommend vision works at lloyd center.

I had a 24 hours of pain in my right eye and didn’t know what was going on. My original eye doctor could not see me but Dr. Jennifer at vision Works was able to squeeze me in. I’m so thankful she did. She was really kind throughout the whole examination process and let me know that was there is nothing majorly wrong with my eye it was just a small abrasion. She prescribed me some special eyedrops and ointment to help with it. In 24 hours my eye feels so much better. Thank you Dr. Jennifer!

One star is TOO generous!
OMG…I got three pairs of glasses (I have pretty generous vision benefits with my company)…ONE pair they screwed up THREE TIMES and had the NERVE to tell me I was being «fussy»! WTF? I don’t call not being able to read my phone «fussy»!!! The SECOND pair they’ve screwed up on TWICE. One of the sales people is extremely arrogant and just flat out RUDE (I’ve complained and he’s still there)…one is nice but more concerned with his hair and tie than anything! Lens quality SUCKS… I’ve bought pairs at America’s Best which honestly are of WAY better quality even though the materials are supposedly similar (and AB is cheaper). I’ve scratched ALL my lenses already and I am gentle with them! I’ve had my pair from America’s Best for TWO YEARS NOW W/​O A SCRATCH! When I brought this up to VW, I was told to UPGRADE my lenses to avoid that issue… I’ve ALWAYS had plastic lenses to no avail until now and my benefit does NOT cover polycarb and I can’t afford it! STAY AWAY! You’ll end up WASTING time and money to SAVE very little!

I stopped in this afternoon to see if they could help me, I had gotten something on my glasses I was having a hard time removing with regular cleaning. Even though I hadn’t bought my glasses there, they were more happy to help, they even tightened one of the pins that was loose too. When I need to upgrade my prescription I will remember them.

Look, if you are like me and you are a busy person, why not get it all done in a place where the exam and a huge collection of frames and attentive workers are. I got it all accomplished efficiently. The main professional helping me choose the frames was Chris and he knew where all the right frames for my face and style were and quickly helped me save a ton of time. I have a hard time shopping by myself and doubt my choices and waste time on my own and I was glad that there was some guidance. I never felt rushed. His eyes never looked over at other customers while we were in the process of choosing.

Brought in a pair of frames that were purchased from an internet site that donated a pair of frames with every one sold. And because there was a ‘deal’ when buying two pairs of glasses at Visionworks, it made sense to go that route instead of simply purchasing lenses for the ones brought in. The total cost of the two sets of lenses and one pair of frames was $ 400. And once I’d gotten home with the pair of frames and lenses bought there (not the frames brought in just for lenses), I’d discovered the lenses were extremely distorted. When returning them, I was passed from one clerk to another ‘who is better at progessives than I am.” The woman told me clearly they were fine but I could exchange them for another set. However, the frames chosen were $ 40 LESS than the original frames, but the policy is that there is only an exchange for ‘returns.’ NO compensation for the cheaper frames. (And since I am not an optometirst, I could hardly dispute her declaration that ‘the prescription on the lenses was fine.’ However, she too is not an optometrist.)
Don’t dare question or dispute their expertise. It will get you nowhere.
Your hard-​earned money should be given to businesses with integrity. You will be bamboozled for one reason or another at Visionworks. And their motto is obviously… ‘The customer is most likely… wrong.’

I bought 2 prs of progressive glasses and have not had any problems. Lea the person that helped me was professional and friendly!

Warning you all off purchasing glasses at VisionWorks in Portland. Glasses I bought there this summer are already broken. Took them in to Lloyd Center location and customer service was TERRIBLE! Turns out they only guarantee their product for 30 days — after that you are on your own and stuck with a crummy product — and they don’t care! Plus — they will be rude to you.

Tried an online store first for glasses, I’ve had good luck with that but my wife had an awful time getting progressive lenses that worked. So we went with a traditional store nearby, and had an equally bad experience. The clerk ignored us for a good 15 minutes, and then when we got the measurements and frames done we had a second shock at the prices; not at all what they advertise on the wall of the shop! Even after insurance, we were out over $ 200.
They never contacted us when the glasses were ready. We ended up waiting an extra two weeks more than necessary to pick them up! After all that, you would think that at least the glasses would be good; but while they are better than the online glasses my wife got originally, the frame was loose on this set so that one eye was focused at a higher horizontal plane than the other. We only found this out after my wife went back to the eye doctor complaining that her eyes were hurting after using the glasses.
Avoid this place at all costs; the location does not make up for the lousy service and prices.

I get my eye exam there, but for some reason, I just end up getting my prescriptions elsewhere. Before setting up my appointment to get my eyes exam, I walked in to asked a ball park estimate what it will cost if I get new lenses, using my old frame. Without hesitation, the guy who was standing there, waiting for customers who just walked in the door, quoted me as about $ 300.00.
Today, after my eye exam, I was ready to order my lenses, and the girl helping me quoted me for $ 380 and if I have another back– up lenses, it will be the same price. That’s NOT even close to $ 300 for each. I decided to take my business elsewhere.
Disappointed once again!