Mail It All

I called the store this afternoon to ask questions about a fax I received from this location, indicating it was illegible. All I said is I’ve been receiving a fax from you, and… Before I could ask any questions, or tell him what the problem with the fax was, in hopes to remedy the situation I was dismissed abruptly, then immediately handed off to the customer at the facility who was faxing me. Not only was I surprised at how rude he was, but how apparent the problem had become in the store if he knew who the customer was. (unless he was the only one there?)As far as communication is concerned I believe that they should take a class on customer service etiquette, as well as basic manners. I will not go to this store even though I’m a resident of the area, and will drive the 15 minutes to Leesburg, rather than support this local business, as I do all others. Oh, and just fyi they will accept credit cards only if your transaction is over $ 5, otherwise bring cash if you decide to go to this awful store.

I received terrible service. I needed to send a fax of my wife’s drivers license. I asked the lady at the counter to help with the machine. and printed a copy that I thought was too dark. She assured me that it was fine and that I wanted it to be dark so it could be easily read!
so… of course the receiver of the fax asked for it to be resent larger and not as dark she printed another copy slightly larger and just as dark as the first! Again, the receiver was unable to use the fax… so this time the manager guy gets involved; argues with me about what size I wanted! He ignores me when I was trying to tell him to use the photo setting and what size of image i needed, We eventually got a legible copy to it’s destination. At this point I was only a little irritated but I could still see some humor in the situation… That is until time to pay my bill. for the fax he not only wanted to charge me for all three copies but all of the failed faxes too! I protested and he argued back! I eventually lost my temper and threw all my money down on the counter and told him to just keep it all because that’s all the money he will ever get of mine and I would never be back! Unbelievable! Don’t go to this store.

I made an eBay sale and took it to Mail It All to ship via FedEx. The guy operating the counter could not have been more rude, told me my taping of the box sucks, and despite there being tons of tape around he said I could not use it and I had to purchase one for 6.00!!! He snatched the money out of my hand and I left. To make matters worse, the customer on eBay wrote me back when they received the item that it was completely mishandled and damaged. I will never use them again.

I was kept waiting at the counter while the employee finished up on the computer. Then when he did come over, it was with a scowl. I had an Amazon package to be taped shut and mailed. He just looked down at the box. Standing there with a frown. I said, «would you prefer I take it elsewhere?» He said «yes», crumpled the shipping label back in the box and pushed it back toward me. I would have expected to be treated like this in New York, but not Purcellville were everyone else is so friendly and helpful.

I had a 63 page document to return to a bank on the west coast. Many signature pages were notarized at the local bank, but the notary refused to stamp one of them.
I also needed a copy of the document. The store was busy, but the owner made my copy, did the notary thing, and got the document sent all the while dealing with four other customers. It took about 15 minutes. I’ve used this store many times and never had a problem.

We were charged $ 89.00 for 2 day Fex Ex Shipping of a 2.2 lb box. The cost seemed excessive. We did a search on Fed
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and
upon our return home. The 2-​day shipping rate on all three sites was between $ 40.00 and $ 42.00 for shipping between zip codes 20 132 and 90 039. We called Mail it All assuming we were charged the overnight shipping rate. The owner declared we were charged the correct rate and the websites were all wrong. No price correction was made

I went in on a quiet, non-​busy, Saturday morning to drop a UPS package. Upon dropping off I requested a receipt.
The owner proceeeded to lecture me as he hand-​scrawled out an incomplete reciept that I didn’t really need one, and that his other customers trusted him, and whining about UPS policies. I let him continue with his abuse and left with my hard-​fought receipt in hand, bloodied and bruised.
If this guy thinks I’m going to ever spend 3 cents to get crappy, rude service he’ll be waiting until hell freezes over.
2 Stars is being generous; (I’m assuming he actually manages to accomplish his job).

Don’t go here! The owner/​worker is very rude, and unhelpful. I went in to scan 12 pages to an email and he was bothered to show me how, even though I would be paying him (a ridiculous fee at that). When the scan would not go through in one email he said «what do you want me to do», and actually told me to leave when I asked for more help! I was flabbergasted at his rudeness — I will never go back! Such a shame for such a rude small business owner to be in our lovely town of Purcellville!

Worst service ever! I will never go to this business ever again!
I give this place a negative 5, I highly recommend you NOT using this place for any packages going overseas.
I went in to mail a package overseas via UPS, they told me it would be delivered in 3 days and took my money. The next day, I got a call from UPS saying that a commercial invoice was missing and now my package has been delayed.
I called and talked to the owner/​manager of this place telling him what had happened and he says, «what would you like for me to do?» He wouldn’t help me out at all and didn’t even want to hear what I had to say. I asked him if he could please call his employee to ask what had happened and he says I didn’t train anyone… well if you’re the owner of a business and you haven’t trained anyone, mistakes like this are going to happen, correct? I wanted him to at least own up to the mistake and apologize for the delay but I got nothing from him. In the end, I told him that I would tell everyone I know not to go to his place of business!
I am usually a very grounded person and can take a lot but he really wasn’t sympathetic toward my situation at all! They can take my money but not hear my complaint — what a way to run a business! In my eyes, this is absolutely unacceptable!

Mail-​It-​All is a local business that incorporates FedEx, UPS, copying services and even US mail handling. In addition I believe they offer Notary services for a fee and do have mailing packaging products for sale as well.
The turnover at this location has not been too frequent, but when I went in today there was a new face — and he was very helpful and organized while handling 2 of us simultaneously. I had two packages to get out via UPS and FedEx — one labeled one not. I only spent a total of 10 min getting this done, that’s filling out the paperwork and processing my payment… whooo hoooo!
I’m still not a fan of the pricing UPS or FedEx offers for speedy delivery within my own state!!! Maybe one day they’ll figure out that it shouldn’t cost more to send in-​state than across the country!